IBM TotalStorage Expert Delivers Extensive Productivity Enhancements for Managing Enterprise Storage Server

Transcription

1 Software Announcement March 26, 2002 IBM TotalStorage Expert Delivers Extensive Productivity Enhancements for Managing Enterprise Storage Server Overview The IBM TotalStorage Expert gathers and presents information that can help storage administrators significantly in managing storage resources. It consists of two component features: Enterprise Storage Server Expert (ESS Expert) and Enterprise Tape Library Expert (ETL Expert). They are available separately but are packaged together because they run on the same server, share a common database, and offer a common look and feel. In V2.1, the ESS Expert component has been significantly enhanced. This component now has: LUN to host disk mapping providing complete information on the logical volumes including the physical disks and adapters from the host perspective Customization and enablement capability for threshold events relating to ESS performance metrics including disk utilization Simple Network Management Protocol (SNMP) alerts for ESS exception events that exceed threshold values for key performance metrics Support for Windows 2000 servers Enhanced usability characteristics These enhancements can help increase the productivity of storage administrators by giving them the ability to plan for and manage ESS storage configurations for performance optimization and workload balancing. This, in turn, enhances ESS productivity so it can deliver optimum results for your application needs. Visit the following Web sites for more information: The IBM TotalStorage software family site is: /storwatch The ESS Expert specific site is: /software/expert Key Prerequisites Windows 2000 Advanced Server or AIX V4.3.3 IBM TotalStorage ESS Specialist if using the ESS feature IBM TotalStorage Enterprise Tape Library Specialist if using the ETL feature for the IBM TotalStorage Enterprise Automated Tape Library and the IBM TotalStorage Virtual Tape Server IBM TotalStorage Peer-to-Peer VTS Specialist if using the ETL feature for the IBM TotalStorage Enterprise Automated Tape Library and the IBM TotalStorage Peer-to-Peer Virtual Tape Server At a Glance The IBM TotalStorage Expert component for the IBM Enterprise Storage Server (ESS) has added threshold customization, SNMP alerts, LUN to host disk mapping, Windows 2000 support and usability improvements, to help storage administrators: Identify bottlenecks Keep track of the total, assigned, and free capacity Identify host server to storage server volume relationships Plan for and manage performance and workloads For ordering, contact: Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL Reference: YE001 Planned Availability Date March 29, 2002 This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description IBM TotalStorage Expert helps storage administrators boost the productivity of storage resources. It gathers and presents information that helps administrators significantly in managing the Enterprise Storage Server (ESS) and three Enterprise Tape Library (ETL) solutions: IBM TotalStorage Enterprise Automated Tape Library, IBM TotalStorage Virtual Tape Server, and IBM TotalStorage Peer-to-Peer Virtual Tape Server. IBM TotalStorage Expert has two available features, the ESS feature which supports ESS and the ETL feature which supports the three Enterprise tape library products. The two features are licensed separately. There is also a capability, using the Software Maintenance After License features, for users of StorWatch Expert V1 with either the ESS or the ETL feature, or both, who want to upgrade to TotalStorage Expert V2.1. The ESS feature and the ETL feature both provide capabilities for performance management, asset management, and capacity management. The information provided within these categories varies significantly because of the different characteristics of disk and tape products, and are described in separate sections in order to differentiate them clearly. IBM TotalStorage Expert for Enterprise Storage Server Performance Management: IBM TotalStorage ESS Expert feature gathers performance information from the ESS and stores it in a relational database. Administrators can generate and view reports of performance information to help them make informed decisions about volume placement and capacity planning, as well as identify ways to improve ESS performance. Performance information is gathered over intervals of time. The information is summarized in reports that can include: Number of I/O requests for the entire storage server in total and separated among various physical disk groupings Read and write cache hit ratio Cache to/from disk operations (stage/destage) Disk read and write response time Disk utilization Storage administrators can use this information to determine ways to improve ESS performance, make decisions about where to allocate new space, and identify time periods of heavy usage. SNMP Alerts: ESS Expert provides a Simple Network Management Protocol (SNMP) agent to send an alert to a SNMP management application when an exception event occurs. The thresholds described below should trigger an SNMP alert when the threshold value is exceeded. Additionally, the ability to enable or disable the SNMP alert delivery for each ESS threshold setting is provided. Thresholds Customization ESS Expert provides the following thresholds customization support: Allow you to modify/customize the warning and critical values of ESS Expert thresholds Allow you to selectively enable or disable each threshold setting Set the threshold for number of DASD Fast Write CCWs that encounter NVS full condition Asset Management: When administrators have to manage multiple storage servers, it can be quite time consuming to track all the server names, microcode levels, model numbers, and trends in growth. With the asset management capabilities of the IBM TotalStorage ESS Expert feature you can: Discover (in the enterprise network) all of the ESS storage systems, and identify them by serial number, name, and model number Identify the number of clusters and expansion features on each Track the microcode level of each cluster This information can save administrators time in keeping track of their storage hardware environment. Capacity Management: The IBM TotalStorage ESS Expert feature provides information that storage administrators can use in capacity management. Information includes: Storage capacity, including Storage assigned to application servers Storage which is free space Capacity assigned to each application server, capacity shared with other application servers, and the names and types of each application server which can access that ESS A view of volumes-per-host, which lists the volumes accessible to a particular SCSI- or Fibre Channel-attached host, for each ESS A volume capability which provides information about a particular volume, and identifies all the application server hosts which can access it Trends and projections of total, assigned, and free space over time for each ESS In the capacity management report, ESS Expert provides the view of capacity distribution and host connectivity. The logical volumes information, in the form of volume serial number, for each host attached to the ESS storage server is also provided. For TotalStorage Expert V2.1, there is new correlation between the logical volume serial number and the disk name on the host operating system. This is provided with the support of ESS logical volume to host disk mapping. The following information is provided for each logical volume attached to a host: The name of each Subsystem Device Driver (SDD) device For each physical I/O path to the ESS logical volume: Adapter name on the host server (for example, /dev/scsi5 in AIX) Disk name on the host server (for example, /dev/hdisk1 in AIX) Volume Data Management: Application Server (Host) level volume information will be tied to ESS level volume information for those servers which have installed a new stand-alone SDD Server (available on the TotalStorage Expert Web site). The Expert gathers host-volume data from these open systems hosts, and presents this information in various ways, such as a report about a group of multiple volumes, or a report for a single volume which can be linked via a filter and hyperlinked to recent ESS performance statistics for that volume

3 IBM TotalStorage Expert User Interface Capabilities IBM TotalStorage Expert uses a discovery process to identify configuration interfaces to storage hardware which are located on your intranet. You can then launch these storage management user interfaces by clicking on an item on the Expert screen. This means you do not have to leave the IBM TotalStorage Expert console environment when invoking these tools to do the related storage management tasks. Administrators benefit from being able to accomplish a broad spectrum of storage management tasks from a single user console. All of these capabilities are important to help you increase the benefit you receive on your storage product investment. For this reason, IBM recommends that IBM TotalStorage Expert be used with ESS and the ETL products it supports. IBM TotalStorage Expert is a member of the IBM TotalStorage family of solutions for enterprise storage resource management (ESRM). Euro Currency This program is not impacted by euro currency. Product Positioning The TotalStorage Expert provides you with important and timely information to optimally manage your ESS, TotalStorage Enterprise Automated Tape Library, TotalStorage Virtual Tape Server, and TotalStorage Peer-to-Peer Virtual Tape Server environments throughout your enterprise. You can increase the value of your disk and tape libraries by using the information provided by TotalStorage Expert to help tune and optimize both performance and capacity. IBM recommends that TotalStorage Expert be used with all of your ESS and ETL products. Trademarks TotalStorage, Enterprise Storage Server, and StorWatch are trademarks of International Business Machines Corporation in the United States or other countries or both. AIX is a registered trademark of International Business Machines Corporation in the United States or other countries or both. Windows is a registered trademark of Microsoft Corporation. Other company, product, and service names may be trademarks or service marks of others

4 IBM US Announcement Supplemental Information March 26, 2002 Offering Information Product information will be available on day of announcement through Offering Information (OITOOL) at: Publications By March 29, 2002, the following publications can be ordered from: /applications/publications/cgibin/pbi.cgi To order, you may also contact your IBM representative. Title IBM TotalStorage Expert V2.1 AIX Installation and Migration for V1.1 CD IBM TotalStorage Expert V2.1 for Migration from V1.2 CD IBM TotalStorage Expert V2.1 for Windows 2000 Server CD IBM TotalStorage Expert V2.1 Installation Guide IBM WebSphere Application Server, Advanced Edition Single Server License Information Order Number LCD LCD LCD GC LC The Publication Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by . Customers who wish to subscribe, can visit the PNS Web site location at: The IBM Publications Center Portal: /applications/publications/cgibin/pbi.cgi The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge. Note that PNS subscribers most often order their publications via the Publications Center. Displayable Softcopy Publications: TotalStorage Expert manuals are offered in displayable softcopy form (PDF files). All unlicensed manuals are included. The displayable manuals are part of the basic machine-readable material. The files are shipped on CD-ROM. The TotalStorage Expert V2.1 Installation Guide and the TotalStorage V2.1 License Information, in PDF format, can be browsed online using the Adobe Acrobat Reader. The most current version of the TotalStorage Expert Installation Guide, in PDF format, is available on the Expert Web site at: /swtechsup.nsf/support/expertlink Terms and conditions for use of the machine-readable files are shipped with the files. Technical Information Specified Operating Environment Hardware Requirements: The following are the recommended levels of processor and disk storage hardware for IBM TotalStorage Expert V2.1. Processor: Minimum: A desktop PC, sharing IBM TotalStorage Expert with user applications. Expect slow response times for user applications when running both applications and Expert simultaneously. Better: A multiprocessor server that can run IBM TotalStorage Expert and other applications simultaneously. Best: A dedicated machine that runs IBM TotalStorage Expert and supporting software exclusively. Disk Storage: Minimum: A shared disk partition between Expert DB2 database and other application data. Better: A separate disk partition for Expert DB2 database. Best: A dedicated disk for Expert DB2 database. The specific minimum environment for AIX is: RS/6000 processor. At least 768 MB of RAM. At least 758 MB of disk space for TotalStorage Expert and included prerequisites. Additional disk space for TotalStorage Expert database (amount depends on number of nodes managed and customer-defined data retention policy). A minimum of 260 MB is recommended and could result in a space requirement in excess of one gigabyte. CD-ROM drive (for installation). Ethernet or Token-Ring card. Video graphics adapter (VGA) display, or better (for installation only). This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

5 Network connectivity to the Internet. The specific minimum environment for Windows 2000 Server is: 500 MHz, or higher processor. At least 512 MB RAM. At least 571 MB of disk space for TotalStorage Expert and included prerequisites. (Total space available on the hard drives may need to be somewhat more if Expert and the prerequisites are split among more than one logical drive.) Up to 25 MB of disk space on the system drive (usually C:), for new and updated drivers, dlls, and so on. This number depends on products already installed and the latest level of service pack applied to Windows 2000 Server. Additional disk space for TotalStorage ESS Expert history data (depends on number of nodes managed and customer-defined data retention policy). A minimum of 260 MB is recommended and could result in a space requirement in excess of one gigabyte. Up to 50 MB of temporary disk space on the system drive at installation time for use by the setup utility. CD-ROM drive (for installation). VGA display or better. Ethernet or Token-Ring card. Network connectivity to the Internet. The IBM TotalStorage Expert ESS feature uses the IBM TotalStorage ESS Specialist. The IBM TotalStorage Expert ETL feature uses the IBM TotalStorage Enterprise Tape Library Specialist when supporting the IBM TotalStorage Enterprise Automated Tape Library, and the IBM TotalStorage Virtual Tape Server. The IBM TotalStorage ETL Expert feature uses the IBM TotalStorage Peer-to-Peer VTS Specialist when supporting the IBM TotalStorage Peer-to-Peer Virtual Tape Server. The ETL feature s use of either of the IBM TotalStorage tape specialists requires that the tape libraries have the following: Feature 5045 or equivalent (for example, 7588 PC with Warp 4 and 64 MB RAM) Feature 5219 or 5220 (a Token-Ring or Ethernet LAN card) A connection to the customer LAN for feature 5219/5220 A remote PC with Internet Explorer 5.5 SP1 or Netscape Communicator 4.73 with Java and JavaScript enabled Library Management code at level , or later In addition, the VTS or Peer-to-Peer VTS must be at code level or later in order to access the real-time statistics including throttling information and the Health Monitoring function. Software Requirements: IBM TotalStorage Expert V2.1 works with AIX or Windows Both AIX and Windows 2000 require TCP/IP. AIX requires either: AIX Maintenance Level + APAR IY19277 or AIX Maintenance Level + APAR IY19277 Windows 2000 requires either: Windows 2000 Server 2000 or Windows 2000 Advanced Server 2000 For the AIX environment, IBM TotalStorage Expert is designed to operate with the following programs: IBM HTTP Server for AIX (installed during the IBM TotalStorage Expert Installation) IBM Developer Kit for the Java Platform 1.3 (installed during the IBM TotalStorage Expert Installation) IBM WebSphere Application Server V4.0, Advanced Single Server Edition for AIX (installed during the IBM TotalStorage Expert Installation) 1 IBM DB2 Universal Database 7.2 WorkGroup Edition (installed during the IBM TotalStorage Expert Installation) 1 Viador Sage 4.2 for AIX (installed during the IBM TotalStorage Expert Installation) 1 For the Windows 2000 Server environment, IBM TotalStorage Expert is designed to operate with the following programs: IBM HTTP Server for Windows 2000 Server (installed during the IBM TotalStorage Expert Installation) 1 IBM Developer Kit for the Java Platform 1.3 for Windows 2000 Server (installed during the IBM TotalStorage Expert Installation) 1 IBM WebSphere Application Server V4.0, Advanced Single Server Edition for Windows 2000 (installed during the IBM TotalStorage Expert Installation) 1 IBM DB2 Universal Database 7.2 WorkGroup Edition (installed during the IBM TotalStorage Expert Installation) 1 Viador Sage 4.2 for Windows (installed during the IBM TotalStorage Expert Installation) 1 1 For new installations (not upgrades from earlier releases of StorWatch Expert), these programs are installed during IBM TotalStorage Expert installation and cannot pre-exist on the target server. IBM Total Storage Expert includes a Web-based user interface which allows client access. The Web-based interface is designed to operate with the following programs: Netscape Communicator 4.73 on Windows 2000, Windows NT Microsoft Internet Explorer 5.5 for Windows 2000, Windows NT Compatibility: The ETL feature of IBM TotalStorage Expert V2.1 is compatible with the ETL feature of StorWatch Expert V1.2 and does not offer any added function over what is in StorWatch Expert V1.2. The ESS feature of TotalStorage Expert V2.1 provides all the capabilities of StorWatch Expert V1.1 and the ESS feature of StorWatch Expert V1.2, and additionally provides all the new capabilities described in this announcement. Upgrading to TotalStorage Expert V2.1 using the appropriate Software Maintenance After License features is the only mechanism for V1 users to migrate their DB2 Universal Database from V5.2 to V7.2. Limitations: IBM TotalStorage Expert V2.1 runs on either a Windows 2000 or an AIX platform, but the data collected by one platform type is not compatible with, and can not

6 be migrated to, the other platform type. As a result, data collected on a Windows 2000 platform cannot be moved to, or used by, an AIX platform, and vice versa, without the use of IBM DB2 utilities. The IBM TotalStorage Expert program package includes portions of IBM DB2 Universal Database V7.2. Authorization to install and use these components is only in association with licensed use of the IBM TotalStorage Expert for the storage and management of data used or generated by the IBM TotalStorage Expert, and not for other data management purposes. For example, this license does not include inbound connections to the DB2 components from other applications for queries or report generation except for applications accessing the TotalStorage Expert administration data residing in the DB2 database for report generation only and not for other data management purposes. Authorization to install and use these components is only with and on the same server as the IBM TotalStorage Expert program. Performance Considerations: In enterprises that have multiple, large capacity Enterprise Storage Servers installed, performance of the ESS Expert can be enhanced by installing and running it in a distributed environment on multiple servers. A single ESS feature license entitles you to run on multiple servers that examine the same capacity level of storage. Packaging Planning Information The following materials are shipped with IBM TotalStorage Expert V2.1: IBM TotalStorage Expert V2.1 AIX Installation and Migration from V1.1 CD containing: IBM TotalStorage Expert ESS Feature for AIX IBM TotalStorage Expert ETL Feature for AIX IBM TotalStorage Expert services for AIX common to both features IBM Developer Kit for the Java Platform 1.3 for AIX IBM DB2 Universal Database 7.2 WorkGroup IBM HTTP Server for AIX IBM WebSphere Application Server V4.0, Advanced Single Server Edition for AIX Viador Sage 4.2 for AIX IBM TotalStorage Expert License Information IBM TotalStorage Expert V2.1 for AIX Migration from V1.2 CD containing: IBM TotalStorage Expert ESS Feature for AIX IBM TotalStorage Expert ETL Feature for AIX IBM TotalStorage Expert services for AIX common to both features IBM Developer Kit for the Java Platform 1.3 for AIX IBM DB2 Universal Database 7.2 WorkGroup IBM HTTP Server for AIX IBM WebSphere Application Server V4.0, Advanced Single Server Edition for AIX Viador Sage 4.2 for AIX IBM TotalStorage Expert License Information IBM TotalStorage Expert V2.1 for Windows 2000 Server CD containing: IBM TotalStorage Expert ESS Feature for Windows 2000 Server IBM TotalStorage Expert ETL Feature for Windows 2000 Server IBM TotalStorage Expert services for Windows 2000 common to both features IBM Developer Kit for the Java Platform 1.3 for Windows 2000 Server IBM DB2 Universal Database 7.2 WorkGroup IBM HTTP Server for Windows 2000 IBM WebSphere Application Server V4.0, Advanced Single Server Edition for Windows 2000 Viador Sage 4.2 for Windows IBM TotalStorage Expert License Information IBM TotalStorage Expert Installation Guide IBM International Program License Agreement and its License Information Proof of Entitlement Because the package contains both of the IBM TotalStorage Expert features, it uses the Secure Distribution Control System (SDCS) for authorization to use the features for which licenses are purchased. With SDCS, you receive an 8.5 x 11 piece of paper clearly labeled in the middle with the phrase KEY INFORMATION. The paper contains: Program ID Customer Number IBM Order Instructions to read, and accept, the product license agreement A table with columns containing: Program TSE (for ESS or ETL Feature) Title -- IBM Total Storage Expert V2.1 (for the ESS or ETL Feature) Access Password -- The Access Key/Password which is five groups of four digits separated by dashes An Installation and Support paragraph referring to the product documentation for instructions on how to install the key Security, Auditability, and Control IBM TotalStorage Expert V2.1 uses the security and auditability features of the AIX or Windows 2000 Server operating system. It also uses IBM TotalStorage ESS Specialist password checking when using the ESS feature. Data encryption is used for data transmission. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities

7 Ordering Information IBM TotalStorage Expert V2.1 is a software storage product that has two features which are licensed separately, one feature supports the IBM TotalStorage ESS and the other one supports the three IBM TotalStorage tape libraries products (IBM TotalStorage Enterprise Automated Tape Library, IBM TotalStorage Virtual Tape Server, IBM TotalStorage Peer-to-Peer Virtual Tape Server). One or both features can be installed on a server, with a separate charge for each one. One copy of an ESS feature on one server can support multiple ESS at no additional charge. The same is true for the ETL feature. The ETL feature of the product is charged based on server installs while the ESS features are charged based on the amount of storage managed. The amount of storage managed is broken down into six distinct capacity levels where each capacity level represents a range of capacity. The capacity levels are defined as: Capacity Level 1: Capacity Level 2: Capacity Level 3: Capacity Level 4: Capacity Level 5: Capacity Level 6: 0 TB to 4 TB (including any fraction between 4 TB and 5 TB) 5 TB to 8 TB (including any fraction between 8 TB and 9 TB) 9 TB to 12 TB (including any fraction between 12 TB and 13 TB) 13 TB to 16 TB (including any fraction between 16 TB and 17 TB) 17 TB to 48 TB (including any fraction between 48 TB and 49 TB) 49 TB and above Because charges are only based on the capacity level of storage managed, an ESS feature can be run on multiple servers as long as all servers use Expert to manage the same capacity level. Users of StorWatch Expert V1 can upgrade to TotalStorage Expert V2 by ordering an After License feature of either the one-year (5697-H64) or three-year (5697-H65) Software Maintenance license. The purchase of the Software Maintenance After License provides subscription which extends the original (V1) license to the new (V2) version. It also provides either one or three years of support services and subscription so that you will be entitled to receive future upgrades during that period at no additional charge. Users who have StorWatch Expert V1.1 or V1.2 with the ESS feature only, and want to upgrade to V2 need to order the After License feature of 5697-H64 or 5697-H65 that corresponds to the capacity level of storage they will manage with V2. If you want to add the ETL feature in addition to upgrading to V2 of the ESS feature, you need to order a new license for 5648-TSE with the ETL feature in addition to the After License feature of 5697-H64 or 5697-H65 needed to upgrade the ESS feature. Current users of only the StorWatch Expert V1.2 ETL feature can upgrade to the TotalStorage Expert V2 ETL feature by ordering the one-year (5697-H64) or three-year (5697-H65) After License ETL feature. If you want to add an ESS feature in addition to upgrading to V2 of the ETL feature, you need to order a new license for 5648-TSE with the appropriate capacity level of ESS feature in addition to the After License feature of 5697-H64 or 5697-H65 needed to upgrade the ETL feature. Users who currently have StorWatch Expert V1.2, and are using both the ESS feature and the ETL feature, can upgrade by purchasing both the ETL After License feature of 5697-H64 or 5697-H65 and the appropriate ESS After License feature of 5697-H64 or 5697-H65 for the capacity level of storage that will be managed. Upgrading by ordering the appropriate After License features is the only way current V1 users can migrate IBM DB2 Universal Database from V5.2 to V7.2. Users of the TotalStorage Expert V2.1 ESS feature will need to purchase a Trade-Up feature when they add storage capacity that puts them into a higher capacity level of Expert-managed storage. There are a total of six Trade-Up features corresponding to the combinations of capacity level increases possible. All new orders should specify the program number (5648-TSE) and feature number 5819 for the CD-ROM media as well as the desired quantity and capacity level (for ESS) of ESS and ETL one-time charge (OTC) feature numbers. Orders for ESS trade ups to a higher level of managed capacity should specify the program number (5648-TSE) and the OTC feature number of the appropriate Trade-Up feature. Orders to upgrade StorWatch Expert V1 to TotalStorage Expert V2 should specify the one or three year Software Maintenance program number (5697-H64 or 5697-H65) and feature number 5809 for the CD-ROM media as well as the desired quantity and (for ESS) capacity level of ESS and ETL After License OTC feature numbers. OTC Medium Program Feature Feature Description Number Number Number Medium IBM TotalStorage Expert 5648-TSE 5819 CD-ROM Enterprise Storage Server 0001 Capacity Level 1 Feature Per Terabytes of Enterprise Storage Server 0005 Capacity Level 2 Feature Per Terabytes of Enterprise Storage Server 0011 Capacity Level 3 Feature Per Terabytes of

8 OTC Medium Program Feature Feature Description Number Number Number Medium Enterprise Storage Server 0019 Capacity Level 4 Feature Per Terabytes of Enterprise Storage Server 0029 Capacity Level 5 Feature Per Terabytes of Enterprise Storage Server 0041 Capacity Level 6 Feature Per Terabytes of Enterprise Tape Library Feature 0055 ETL V1 Upgrade Feature Per Server 0056 Install ESS V2 Capacity Level 1 to 0007 Capacity Level 2 Trade-Up ESS V2 Capacity Level 1 to 0013 Capacity Level 3 Trade-Up ESS V2 Capacity Level 1 to 0021 Capacity Level 4 Trade-Up ESS V2 Capacity Level 1 to 0031 Capacity Level 5 Trade-Up ESS V2 Capacity Level 1 to 0043 Capacity Level 6 Trade-Up ESS V2 Capacity Level 2 to 0015 Capacity Level 3 Trade-Up ESS V2 Capacity Level 2 to 0023 Capacity Level 4 Trade-Up ESS V2 Capacity Level 2 to 0033 Capacity Level 5 Trade-Up ESS V2 Capacity Level 2 to 0045 Capacity Level 6 Trade-Up ESS V2 Capacity Level 3 to 0025 Capacity Level 4 Trade-Up ESS V2 Capacity Level 3 to 0035 Capacity Level 5 Trade-Up ESS V2 Capacity Level 3 to 0047 Capacity Level 6 Trade-Up

9 OTC Medium Program Feature Feature Description Number Number Number Medium ESS V2 Capacity Level 4 to 0037 Capacity Level 5 Trade-Up ESS V2 Capacity Level 4 to 0049 Capacity Level 6 Trade-Up ESS V2 Capacity Level 5 to 0051 Capacity Level 6 Trade-Up Software Maintenance The software license for the IBM TotalStorage Expert (5648-TSE) includes one year of Software Maintenance in the price of the license. A one- and three-year prepay option is associated with each TotalStorage Expert license H64 is the machine type/model for the one-year option and 5697-H65 is for the three-year option. These Software Maintenance machine type/models have the same pricing structure as TotalStorage Expert. Each one- and three-year Software Maintenance program number will have three feature numbers for each priced entity: A no-charge registration feature for the one-year contracts and a two-year priced feature (since the first year is included in the price of that license) for the three-year contracts A renewal feature of one or three years A Software Maintenance After-License one or three year charge that is used in two different ways: To upgrade from StorWatch Expert V1 to TotalStorage Expert V2 To renew maintenance after coverage has lapsed When purchasing V2.1 of TotalStorage Expert new, you also need to order a one-year (5697-H64) or a three-year (5697-H65) Feature Registration that corresponds to the TotalStorage Expert (5648-TSE) feature ordered. If you are upgrading from StorWatch Expert V1, you need to order a one-year (5697-H64) or a three-year (5697-H65) After License feature that corresponds to the TotalStorage Expert (5648-TSE) features you require. When you have TotalStorage Expert installed and trade up to a higher capacity level of managed storage, your existing Software Maintenance must be upgraded to correspond to the higher capacity level at the time it is renewed. Medium Program Feature Program Name Number Number Media Maintenance IASP PID: 5697-H CD-ROM 1 Year Description Feature Number Use Authorizations: (to be ordered in quantity) SW Maintenance No Charge Registration 1 Year ESS Capacity Level 1 Feature Registration 0001 ESS Capacity Level 2 Feature Registration 0007 ESS Capacity Level 3 Feature Registration 0019 ESS Capacity Level 4 Feature Registration 0037 ESS Capacity Level 5 Feature Registration 0061 ESS Capacity Level 6 Feature Registration 0091 ETL Feature Registration 0127 SW Maintenance 1 Year Renewal: ESS Capacity Level 1 Feature Year Renewal ESS Capacity Level 2 Feature Year Renewal ESS Capacity Level 3 Feature Year Renewal ESS Capacity Level 4 Feature Year Renewal ESS Capacity Level 5 Feature Year Renewal ESS Capacity Level 6 Feature Year Renewal ETL Feature 1 Year Renewal 0128 SW Maintenance 1 Year After License: ESS Capacity Level 1 Feature Year After License Description Feature Number ESS Capacity Level 2 Feature Year After License ESS Capacity Level 3 Feature Year After License ESS Capacity Level 4 Feature Year After License ESS Capacity Level 5 Feature Year After License ESS Capacity Level 6 Feature Year After License ETL Feature 1 Year After License 0129 Medium Program Feature Program Name Number Number Media Maintenance IASP PID: 5697-H CD-ROM 3 Year

10 Description Feature Number Description Feature Number Use Authorizations: (to be ordered in quantity) SW Maintenance Registration 3 Year ESS Capacity Level 1 Feature Registration 0001 ESS Capacity Level 2 Feature Registration 0007 ESS Capacity Level 3 Feature Registration 0018 ESS Capacity Level 4 Feature Registration 0036 ESS Capacity Level 5 Feature Registration 0060 ESS Capacity Level 6 Feature Registration 0090 ETL Feature Registration 0126 SW Maintenance 3 Year Renewal: ESS Capacity Level 1 Feature Year Renewal ESS Capacity Level 2 Feature Year Renewal ESS Capacity Level 3 Feature Year Renewal ESS Capacity Level 4 Feature Year Renewal ESS Capacity Level 5 Feature Year Renewal ESS Capacity Level 6 Feature Year Renewal ETL Feature 3 Year Renewal 0127 SW Maintenance 3 Year After License: ESS Capacity Level 1 Feature Year After License ESS Capacity Level 2 Feature Year After License ESS Capacity Level 3 Feature Year After License ESS Capacity Level 4 Feature Year After License ESS Capacity Level 5 Feature Year After License ESS Capacity Level 6 Feature Year After License ETL Feature 3 Year After License 0128 Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders. Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program. Description Initial Shipments Feature Number Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product) Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation. Terms and Conditions Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoE) are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance. This software license includes Software Maintenance. The following agreements apply for maintenance and do not require customer signatures: IBM Agreement for Acquisition of Support (Z ) Addendum for Support (Software Maintenance) for Select iseries and pseries Programs (Z ) Limited Warranty Applies: Yes Program Services: Available until March 31, 2004 Money-Back Guarantee: 30-day, money-back guarantee, applicable to the first instance per customer enterprise. The money-back guarantee will commence on the invoice date. Copy and Use on Home/Portable Computer: No Volume Orders (IVO): Yes, contact your IBM representative. Passport Advantage Applies: No Usage Restriction: Yes Customers are required to purchase one ESS feature license for each capacity level of terabytes of storage managed. They are also required to purchase one license for each server on which the ETL feature (or an ETL upgrade feature) is installed. Customers who want both an ESS feature and an ETL feature must purchase licenses for both features. Customers can install an ESS feature on multiple servers within their enterprise for purposes of collecting data on a specific ESS environment, but they can only use them to analyze the capacity level of storage for which they are licensed. Customers are required to purchase a software license for each of the servers where they choose to install an ETL feature. Software Maintenance Applies: Yes

11 IBM Operational Support Services: No AIX/UNIX Upgrade Protection Applies: No Entitled Upgrade for Current AIX/UNIX Upgrade Protection Licensees: No IBM iseries Software Subscription Applies No Variable Charges Apply: No Educational Allowance Available: Yes, 15% education allowance applies to qualified education institution customers. Prices OTC Program Feature Description Number Number OTC IBM TotalStorage Expert 5648-TSE Enterprise Storage Server Capacity 0001 $21,100 Level 1 Feature Per Terabytes of Enterprise Storage Server Capacity ,300 Level 2 Feature Per Terabytes of Enterprise Storage Server Capacity ,500 Level 3 Feature Per Terabytes of Enterprise Storage Server Capacity ,700 Level 4 Feature Pre Terabytes of Enterprise Storage Server Capacity ,900 Level 5 Feature Per Terabytes of Enterprise Storage Server Capacity ,300 Level 6 Feature Per Terabytes of Enterprise Tape Library Feature ,000 ETL V1 Upgrade Feature Per Server ,600 Install ESS V2 Capacity Level 1 to Capacity ,200 Level 2 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 1 to Capacity 0013 $22,400 Level 3 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 1 to Capacity ,600 Level 4 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 1 to Capacity ,800 Level 5 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 1 to Capacity ,200 Level 6 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 2 to Capacity ,200 Level 3 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 2 to Capacity ,400 Level 4 Trade-Up Feature Per Terabytes of

12 OTC Program Feature Description Number Number OTC ESS V2 Capacity Level 2 to Capacity ,600 Level 5 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 2 to Capacity ,000 Level 6 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 3 to Capacity ,200 Level 4 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 3 to Capacity ,400 Level 5 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 3 to Capacity ,800 Level 6 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 4 to Capacity ,200 Level 5 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 4 to Capacity ,600 Level 6 Trade-Up Feature Per Terabytes of ESS V2 Capacity Level 5 to Capacity ,400 Level 6 Trade-Up Feature Per Terabytes of IBM TotalStorage Expert 5697-H64 Software Maintenance 1 Year 1 Year Registration ESS Capacity Level 1 Feature 0001 NC ESS Capacity Level 2 Feature 0007 NC ESS Capacity Level 3 Feature 0019 NC ESS Capacity Level 4 Feature 0037 NC ESS Capacity Level 5 Feature 0061 NC ESS Capacity Level 6 Feature 0091 NC ETL Feature Registration 0127 NC 1 Year Renewal ESS Capacity Level 1 Feature 1 Year 0003 $ 2,900 ESS Capacity Level 2 Feature 1 Year ,900 ESS Capacity Level 3 Feature 1 Year ,100 ESS Capacity Level 4 Feature 1 Year ,900 ESS Capacity Level 5 Feature 1 Year ,

13 OTC Program Feature Description Number Number OTC ESS Capacity Level 6 Feature 1 Year ,500 ETL Feature 1 Year Renewal ,200 1 Year After License ESS Capacity Level 1 Feature 1 Year ,700 ESS Capacity Level 2 Feature 1 Year ,600 ESS Capacity Level 3 Feature 1 Year ,300 ESS Capacity Level 4 Feature 1 Year ,700 ESS Capacity Level 5 Feature 1 Year ,600 ESS Capacity Level 6 Feature 1 Year ,400 ETL Feature 1 Year After License ,200 IBM TotalStorage Expert 5697-H65 Software Maintenance 3 Year 3 Year Registration ESS Capacity Level 1 Feature ,500 ESS Capacity Level 2 Feature ,300 ESS Capacity Level 3 Feature ,600 ESS Capacity Level 4 Feature ,100 ESS Capacity Level 5 Feature ,900 ESS Capacity Level 6 Feature 0090 $21,900 ETL Feature Registration ,200 3 Year Renewal ESS Capacity Level 1 Feature 3 Year ,400 ESS Capacity Level 2 Feature 3 Year ,

14 OTC Program Feature Description Number Number OTC ESS Capacity Level 3 Feature 3 Year ,700 ESS Capacity Level 4 Feature 3 Year ,000 ESS Capacity Level 5 Feature 3 Year ,800 ESS Capacity Level 6 Feature 3 Year ,400 ETL Feature 3 Year Renewal ,400 3 Year After License ESS Capacity Level 1 Feature 3 Year ,200 ESS Capacity Level 2 Feature 3 Year ,900 ESS Capacity Level 3 Feature 3 Year ,900 ESS Capacity Level 4 Feature 3 Year ,800 ESS Capacity Level 5 Feature 3 Year ,500 ESS Capacity Level 6 Feature 3 Year ,300 ETL Feature 3 Year After License ,400 Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: Use Priority/Reference Code: YE001 Phone: Fax: Internet: Mail: 800-IBM-CALL 800-2IBM-FAX ibm direct@vnet.ibm.com IBM Atlanta Sales Center Dept. YE001 P.O. Box 2690 Atlanta, GA Order Now You can also contact your local IBM Business Partner or IBM representative. To identify them, call 800-IBM-4YOU. Note: Shipments will begin after the planned availability date

15 Trademarks pseries and iseries are trademarks of International Business Machines Corporation. IBMLink, TotalStorage, StorWatch, Enterprise Storage Server, and the e-business logo are trademarks of International Business Machines Corporation in the United States or other countries or both. AIX, WebSphere, DB2, RS/6000, SP1, and DB2 Universal Database are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Microsoft is a trademark of Microsoft Corporation. Windows and Windows NT are registered trademarks of Microsoft Corporation. Java is a trademark of Sun Microsystems, Inc. UNIX is a registered trademark is a registered trademark of the Open Company in the United States and other countries. Other company, product, and service names may be trademarks or service marks of others