SOUTH EAST COAST AMBULANCE SERVICE NHS TRUST ROLE BRIEF. Strategy Planning & Partnership (SPP)

Transcription

1 SOUTH EAST COAST AMBULANCE SERVICE NHS TRUST ROLE BRIEF Directorate: Job Title: Indicative AfC Banding: Contract: Responsible To: Level of Accountability: Base: Job Purpose: Key Duties: Strategy Planning & Partnership (SPP) Radio Manager Band 7 The post is offered either full-time, on a job share basis or on part-time hours by agreement Head of Fleet The post holder will work autonomously to agreed objectives in accordance with the Trust s IPDR process. there will be regular monitoring and review meetings objectives will be set, but the post holder will determine how results are best achieved. TBC Responsible for the provision and maintenance of all mobile communications equipment and related services, with the exception of mobile telephony. At present this specifically encompasses the Airwave digital radio system, Terrafix Mobile Data Terminals and Garmin/VDO SatNav systems and their assets. The role entails managing Trust staff and relationships with third-party service-providers to ensure that the Trust s required service, support and security levels are met and remain in-budget. Deliver the Trust s chosen mobile comms systems in a timely and efficient manner, and to ensure that they function cost-effectively. Liaise with Operations to define Trust mobile comms equipment requirements. Ensure timely procurement & installation of Trust mobile comms equipment, software and services to meet Operational needs and budget constraints. Ensure mobile comms assets are appropriately maintained in order to maximise operational effectiveness. Oversee asset management of all mobile comms equipment, software and licences.

2 Ensure that adequate stocks of spare equipment are held in order to minimise mobile comms equipment downtime. Produce regular reports for management meetings on state of the managed assets. Ensure effective first level support of the Trust s mobile comms systems is provided by Mobile Comms Technical team & third-party technicians. Ensure that effective repair processes are followed and that overall operational effectiveness is kept up through prompt reporting/repair/replacement of faulty equipment. Develop & implement change management process for all mobile comms & related servers, and ensure subsequent compliance. Ensure that a complete documented audit trail of all reported mobile comms faults is maintained. Provide technical supervision to third-party mobile comms equipment support contractors on site. Manage Service Level Agreements with Dept. of Health and mobile comms service providers, ensuring that contracted service levels are met by providers. Line-manage Mobile Comms Technical team providing first level support of mobile comms systems. Line-manage Airwave Terminal Manager responsible for Airwave assets and issues. Liaise with suppliers and Trust ICT support to ensure effective integration of mobile comms ICCS/MDT and CAD system(s). Assist ICT in provision of first level support of Airwave ICCS systems. Assist ICT in provision of first level support of CAD & Comms Servers. Oversee software upgrades on Airwave radios & ICCS, MDT servers & vehicle equipment to ensure that systems remain effective and compliant with service providers licence conditions.

3 Ensure the Trust s ICT security policy & measures are followed, particularly in respect of the use of Airwave equipment. Ensure compliance with the Trust s TEA2 Airwave licence. Represent the Trust in appropriate mobile comms Users Groups. conjunction with Operations & other organisations) Interop protocols/procedures for use of mobile comms conjunction with Emergency Preparedness Team, Operations & other organisations) Major Incident protocols/procedures for use of mobile comms. conjunction with Emergency Preparedness Team) Business Continuity Plan for radio systems & CAD/MDT servers. Develop & implement (in conjunction with Operations) strategy for long term use of mobile comms. Research & develop appropriate new technology solutions to enhance the Trust s use of mobile comms. Ensure all reports pertaining to the operation of mobile comms are disseminated Operational/Emergency Dispatch Centre Managers as appropriate. Attend and organise regular meetings to update others on current position on management of the mobile comms equipment. Provide advice to users and managers regarding the use of mobile communication equipment. Assist in provision of documentation & training to users of mobile comms equipment. Meet the audit responsibilities of airwave asset management and hold accurate information through collaboration with frontline operations. Undertake any other work commensurate with the grade of the post.

4 Key Knowledge, Skills and Experience: The post holder is required to have specialist knowledge acquired through relevant academic/theoretical study and practical training/experience to post graduate level or equivalent standard Personal knowledge and understanding of new mobile communications technology. Good interpersonal skills, both written and verbal. Able both to manage and work as part of a Team Ability to manage own workload and prioritise. Able to work proactively and to act on own initiative. A good level of general education to A level or equivalent experience. Attendance at appropriate courses as and where required. Be proactive and interactive. Must have knowledge of mobile comms technology, in particular Airwave digital radio and ICCS. Must have an understanding of digital communications and networks. Must have helpdesk or Call Centre experience with proven ability to proactively take ownership and resolve issues as they arise. Must have experience of managing ICT infrastructure, preferably using ITIL framework processes. Must have experience of managing internal and thirdparty ICT technical support staff. Must have experience of ICT service level management and working with third-party service providers. Must have experience of managing ICT projects. Must be confident producing and presenting reports to management groups both regularly and on demand. Must have good computer skills and be computer literate. Must possess a full driving licence. Health and Safety: The post holder will take due care at work, reporting any accidents or untoward occurrences. The Trust operates a No Smoking Policy. Staff are only allowed to smoke in designated smoking areas.

5 The Health Act 2008 Code of Practice for Prevention and Control of Healthcare Associated Infections You are required to ensure that you carry out your duties in a manner that maintains and promotes the principles and practice of infection prevention and control in compliance with national standards, trust policies, guidelines and procedures. Equal Opportunities Review Principal terms and conditions of Service Pension Special Conditions: The Trust s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or prospective employee is discriminated against, whether directly or indirectly on the grounds of gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, creed, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable. This role brief reflects the principle duties of the post as identified at date of issue. It may be subject to amendment in the light of the changing needs of the service, and will be reviewed periodically in discussion with the post holder. Hours of duty are 37.5 per week, though the post holder is expected to work additional hours as required to fulfill the duties of the post. Annual leave allowance is between days, subject to service. Membership of the NHS pension scheme is optional. Employee contributions are deducted from salary at source The duties and responsibilities described in this role brief may be subject to amendment in the light of the changing needs of the Trust. All managerial posts are subject to the NHS Managers Code of Conduct. The post holder may be required to carry out additional tasks as required to meet business priorities. Workforce Review December 2010