The Worry-Free IT Investment

Transcription

1 The Worry-Free IT Investment

2 who we are At Cobb Technologies, we use experience to solve the everyday problems our clients face. In addition to over 25 years of hands-on industry knowledge, we remain on the cutting edge of new, innovative solutions that provide value in business. Serving clients nationwide, we proudly use our industry expertise to help companies of any size save time and resources. We understand that every business is different, with unique challenges that require smart solutions. Cobb s team is meticulously trained and certified to operationalize solutions for our clients. With the prowess of business improvement specialists, industry-savvy account managers, IT specialists and certified technicians, ingenuity at Cobb Technologies is what keeps our clients moving forward. what we do You are devoted to your clients. We are devoted to making sure your clients remain your top priority. When you partner with Cobb Technologies, you will be able to sleep easier at night knowing that the backbone of your company s network infrastructure is in good hands.

3 Cobb Technologies Managed IT Services discover prevent monitor Plan increased revenue Efficiency More uptime for your organization, which means better performance Proactive prevention of network issues Productivity We are your resource for any and all troubleshooting needs Decreased downtime and lost productivity Elimination of all wasted management time when it comes to your network Controlled costs Predictable Budget Our service is based upon a simple monthly fee A Plan for the Future Dedicated Virtual Chief Information Officer (vcio) to assist your organization Detailed technology roadmap that will illustrate how to keep your tech current 24/7/365 monitoring to determine what you need to stay updated and protected Reduced Risk Risk Management Managing Patches and Updates Monitor System Security & Protection to Prevent Malware Data Protection THE ALTERNATIVE - REACTIVE BREAK-FIX SERVICES discover WAIT FIX

4 Fully managed it service, comprehensive support Quick and easy remote resolution Friendly, live-answer US-based help desk On-site and after-hours support as needed Full team of technical experts Complete user access to support desk Proactive monitoring and management Security Management Network and desktop managed anti-virus Spyware and phishing protection Intrusion prevention and detection Content filtering and reporting OpenDNS filter for all workstations Private and public wireless networks Technology Advising Technology consulting Quarterly technology reviews Project management Budgeting and planning assistance Training for technology we introduce

5 one flat monthly fee Backup Fully-automated Monitored for success or failure daily Verified and tested regularly Secure and compliant Replicated and stored off-site Hosted Cloud and spam filtering % up-time guarantee Fully managed and monitored Service onboarding Gantt chart Configuration form Go-live meeting

6 OUR COMMITMENT TO SERVICE A characteristic of a successful partnership is being there when needed most. This is where our service extends beyond what many of our competitors can offer. From consulting to complete vendor management, our managed IT services are the complete solution. With around-the-clock monitoring of all critical network devices and services, a friendly USbased help desk and unlimited support, you can count on Cobb when complications arise. 43, Support Total number of tickets completed and resolved urgency Maximum number of rings before a live person answers our help desk Satisfaction average score on a customer satisfaction survey ( out of 5.0) resolution Average resolution time in minutes from request to completion effectiveness percentage of tickets resolved with just one phone call

7 4 5 Five Consequences of NOT Investing in Technology for Your Business Is technology at the top of your priority list? Evaluate these risks to decide if it should be LOST OR STOLEN DATA What would happen if someone lost or gained access to your company s critical information? Threats can include: malware, hackers, internal employees and failures. Managed IT Benefit: We can put together a comprehensive security and data protection solution to minimize these risks. UNPREDICTABLE BUDGET Are you frustrated with confusing invoices and big swings in your IT spending from month-to-month? Managed IT Benefit: Our flat-fee maintenance program and quarterly reviews allow us to help plan for all your technology expenses. LARGE RECOVERY COSTS How long would it take, and what would it cost you to recover from equipment failure, an outage, or a disaster? Managed IT Benefit: Redundant systems and testing processes ensure we can get you back to business with minimal impact on your operation or bottom line. MORE DOWNTIME Have you experienced slowness, technology that doesn t work correctly, or unacceptable response times with your IT provider when you encounter issues? Managed IT Benefit: Our live-answer Help Desk and Hardware Refreshment Plan improve efficiency and effectiveness, giving you back time and money. REPUTATION DAMAGE What would your customers and internal employees think if you had a system failure and were unable to deliver on commitments? Managed IT Benefit: Proactive management and regular maintenance minimize risk of an outage and provide everyone peace of mind that things will work. A Managed IT program can help you in all these areas and more. Contact us today to see how we can help you improve your business. (804)

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