Quality Management. Fundamentals of Project Management For the Acting PM. Jonathan Blake, PMP. NYS Forum Project Management Workgroup.

Transcription

1 Fundamentals of Project Management For the Acting PM Presented by NYS Forum Project Management Workgroup Quality Management Jonathan Blake, PMP Project Management Workgroup

2 What is Project Quality Management? Processes and activities that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken PQM works to ensure that the project requirements, including product requirements, are met and validated PMI PMBOK Guide Fifth Edition

3 What is Project Quality Management? Processes and activities that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken PQM works to ensure that the project requirements, including product requirements, are met and validated PMI PMBOK Guide Fifth Edition

4 Key Concepts Product Quality vs. Project Quality Product Quality: Degree to which the Deliverables meet customer requirements and quality standards. Can be measured and inspected. Project Quality: Degree to which the desired Project parameters (Scope, Time, Cost, etc.) are achieved. Can be audited.

5 Key Concepts Product Quality / Project Quality tradeoffs: Is it better to meet customer requirements even if it takes twice as long, or to meet the schedule by skipping testing and allowing defects to slip through?

6 Key Concepts Quality vs. grade Quality: degree to which the requirements are fulfilled (multiple system/product features) Grade: technical characteristics (no obvious defects, readable manual)

7 Key Concepts Quality / Grade tradeoffs: Is it better to have a system with many features that has many glitches, or have a stable system with only basic functionality?

8 Key Principles Prevention over Inspection Quality should be planned, designed, and built into not corrected after inspection

9 Key Principles Prevention over Inspection Quality should be planned, designed, and built into not corrected after inspection

10 Key Principles Prevention over Inspection Quality should be planned, designed, and built into not corrected after inspection Continuous Improvement Product inspections, and project reviews, should be used as the basis for process analysis and consequent improvement

11 Key Principles Prevention over Inspection Quality should be planned, designed, and built into not corrected after inspection Continuous Improvement Product inspections, and project reviews, should be used as the basis for process analysis and consequent improvement

12 PMBOK Project Management Process Groups Initiating Planning Executing Monitoring and Controlling Closing 8.1 Plan Quality Management 8.2 Perform Quality Assurance 8.3 Control Quality

13 Plan Quality Management Identify Quality Standards (project AND product!)

14 Plan Quality Management Identify Quality Standards (project AND product!)

15 Plan Quality Management Identify Quality Standards (project AND product!) Identify Quality Requirements

16 Plan Quality Management Identify Quality Standards (project AND product!) Identify Quality Requirements

17 Plan Quality Management Identify Quality Standards (project AND product!) Identify Quality Requirements Document how the project will demonstrate compliance with Project Quality Standards Project Quality Requirements Product Quality Standards Product Quality Requirements

18 Perform Quality Assurance Build the quality in QA seeks to build confidence that a future output will be completed in a manner that meets specified requirements and expectations Perform quality audits Quality Audit is a structured, independent process to determine if project activities comply with organizational and project policies, processes and procedures

19 Perform Quality Assurance Build the quality in QA seeks to build confidence that a future output will be completed in a manner that meets specified requirements and expectations Perform quality audits Quality Audit is a structured, independent process to determine if project activities comply with organizational and project policies, processes and procedures Quality Audit is NOT the same as Inspection! Quality Audit focuses on the PROCESS Inspection examines the PRODUCT

20 Perform Quality Assurance Build the quality in QA seeks to build confidence that a future output will be completed in a manner that meets specified requirements and expectations Perform quality audits Quality Audit is a structured, independent process to determine if project activities comply with organizational and project policies, processes and procedures Enable continuous improvement Analyze results of quality audits and inspections to identify needed improvements; use root cause analysis to develop preventive actions

21 Control Quality Verify that the delivered output will meet the requirements formally demonstrate, with reliable data, that the acceptance criteria have been met Monitor and record results of quality control activities Use statistical sampling techniques to choose part of a population of interest for inspection Use inspections to examine / measure a work product to determine if it conforms to documented standards Use quality tools (7QC Tools) to solve quality related problems

22 Summary PLAN Quality Management so that the right standards are used and the requirements are met Perform Quality ASSURANCE to build the quality in CONTROL Quality to meet acceptance criteria

23 Jonathan Blake, PMP Senior Director, Global PMO NTT DATA Inc Project Management Workgroup