Infor EAM Energy & Sustainability. Lia Minelli, Global Director, Energy & Sustainability

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1 Infor EAM Energy & Sustainability Lia Minelli, Global Director, Energy & Sustainability 1

2 Sustainability for profitability hospitality industry Many useful resources to reference Copyright 2012 Infor. All rights reserved. 2

3 What is a high-performance hotel? Energy efficient Water efficient Saves materials Earns higher guest satisfaction Attracts guests you otherwise couldn t Source: Global Business Travel Assoc (GBTA) Copyright 2012 Infor. All rights reserved. 3

4 What is required by large customers Hotel RFP by GBTA on behalf of large customers Is the hotel practicing energy conservation? Minimize water usage in landscape? In-house recycling program? Low flush devices in bathrooms? More Copyright 2012 Infor. All rights reserved. 4

5 The key: benchmark, improve, monitor Establish how you are doing Benchmark Compare with competitors and set improvement goals Monitor improvements Publish successes for customer awareness Earn recognition against industry standards Benefits: Reduce energy costs 10-15% while promoting sustainability and guest satisfaction Copyright 2012 Infor. All rights reserved. 5

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7 Example Water Savings Strategy Strategy $ savings % water use Payback Leaks $71,000 12% 2 years Low flow toilets $28,000 5% 1 year Low flow showers $28,000 5% 1 year Low flow faucets $5,000 1% 1 year Air-cooled ice machines $29,000 5% 6 years Ozone laundry $19,000 3% 2 years Eff. dishwashers $4,000 1% 2 years Total $185,000 31% 2 years Westin Seattle 891 rooms Source: U.S. Green Building Council Copyright 2012 Infor. All rights reserved. 7

8 Example Energy Savings Strategy Strategy Annual Savings CFL bulbs $288,000 High efficiency chiller $61,000 T8 lighting upgrade $17,000 Refrigerator gaskets $8,000 High-efficiency pool heater $7,000 Total $390,000 Claremont Hotel Berkeley, California Source: U.S. Green Building Council Copyright 2012 Infor. All rights reserved. 8

9 Conclusions Small and large hotels are Achieving large savings through sustainability steps Attracting guests they otherwise couldn t The process Measure Benchmark Monitor Improve Copyright 2012 Infor. All rights reserved. 9

10 Infor EAM Energy & Sustainability Solution For the Hospitality Industry, Infor provides the audit-grade platform enabling organizations to be in full control of: 1. Energy costs & consumption, 2. Corporate sustainability and performance reporting, 3. The asset infrastructure that underpins day-to-day operations Physical Assets Buildings & Facilities Capital Equipment IT & Telecom Fleet & Transportation Geo-Spatial Assets 10

11 Infor EAM Energy & Sustainability Solution Enable energy and water performance monitoring & measurement Internal and external benchmarking Identify cost reduction & conservation opportunities Enable continuous commissioning & analysis Determine if new energy initiatives are actually succeeding Audit utility information to identify billing anomalies Enable energy cost reductions of 10 15% Enable greenhouse gas, water, and waste reporting for guest visibility 11

12 Measure: Sustainability Dashboard and Metrics Visibility across all rooms and sites -- transparency into current performance with site-level drill down 12

13 Monitor and Improve Monitor current sustainability performance and view rate of improvements to goals. 13

14 Infor EAM Energy & Sustainability Solution One Platform: Asset Mgt, Energy, Sustainability 14

15 Product Demonstration 15

16 Guest Service + Facility Cost Management = Profit Infor EAM for Hospitality 16

17 Infor EAM Hospitality Suite Guest Incidents Facilities Maintenance Preventive Maintenance Sustainability Call Center Incidents Information Requests Incident Reports Incident Tracking Guest History Buildings Elevators HVAC Boilers Room Vehicles Fixed schedule Variable schedule Stay based schedule Utility Costs CO2e Emissions CO2e Analysis Energy Star Certifications Fuel Usage Mobility Alerts & Reporting Administration Integration ipad / iphone Touchpad phones Alerts to staff Management KPI Reporting CO2e monitors Alert management Screen Designer Role based Security Multi-Lingual Multi-Currency Integrated with Infor HMS Rooms, Work Orders, Guest History ION integration 17

18 Infor EAM for Hospitality Incident Management Incident Management Guest service Requests Guest service Work Orders Task assignment Manage workload Improve accountability Rapid Response Deploy service team Expedite guest Incidents Improve guest service Status updates 18

19 Infor EAM for Hospitality Assets / Facility Sustainability Asset Management Energy Management Building Facilities Equipment Fleet Management Service Schedules Replacement parts Preventative Maintenance Public Facilities and Equipment Hotel Guest Rooms Planning based on time interval Predetermined number of stays Daily, Monthly, Weekly 19

20 Incident Monitoring / Escalation Improved Guest Experience 20

21 HMS and Infor EAM Integration HMS will sync through ION to EAM the following data: Property Room Categories Room Types Guest Rooms & Description Event Rooms & Description Status Unit Type 21

22 Infor EAM Mobility Improved guest experience Service Request Team Work Order View Work order assigned Create Work Order with UDFs Close Work Orders with Comments Upload Pictures / View Documents Work Request Multiple Equipment Activities Create & Close Activity View Activities assigned View & Complete Inspection Tasks Start / Stop / Pause Activities Book Labor Book Labor Parts Issue Parts View Parts required Print Work Order Reports 22

23 Product Demonstration 23

24 Infor EAM - key takeaways Knowledge + Speed = Know your guest interactions & service requests at every touch point Enterprise view of all assets Measure energy consumption by setting thresholds and control CO2 emission Rapid response to speed service request to the guest Improve efficiency to update resolution status for all areas and hotel guest rooms Profit Increase guest satisfaction to create loyalty Reduce energy costs by managing consumption 24

25 Infor EAM Hospitality Customers 25

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