PMPML : Technology led transformation

Transcription

1 PMPML : Technology led transformation Tukaram Mundhe, IAS 05 November

2 PMPML : Partner in sustainable development About Principles / Approach Vision Mission To provide services and Formed In 2007 by merging PMT infrastructure for the mobility of and PCMT the people. PMPML caters close to 3 million residents of PMC, PCMC and its adjoining area As of now, it has fleet of ~2000 At present, there are 13 depots Staff strength of PMPML is ~9000 Average daily ridership is ~ 11 lakhs Average daily revenue is ~1.5 crores Access through transport, rather than access to transport Demand based, rather than supply based ICT as a key enabler and decision support tool Sustainable development rather than stand alone service. PMPML is committed to provide access through transport in a manner that is safe, secure, affordable, accessible, efficient, reliable and resilient which will reduce carbon footprint & promote sustainable development To provide transport that is accessible, affordable, efficient, reliable, safe, secure & equitable. To provide mobility for jobs, markets, education, sociocultural and economic activities. To provide sustainable public transport reducing individual motorized transport. To promote & strengthen the use of technology bringing in efficiencies & ease of doing business 1

3 ITMS - Snapshot AVLS AFCS ITMS VPSD PMP e-connect App 2

4 Issues and ITMS Solutions Manual Rostering Auto Rostering (VPSD) Paper based Pass Inter-operable Mi-Card Issues Incident Management- Manual Fare Collection System- Offline Incident Management- System Based (IMS) Fare Collection System- Real- Time (AFCS) ITMS Solution Bus Tracking - GPS Bus Tracking- OBITS (AVLS) 3

5 Impact of ITMS Implementation... 4

6 The Initiatives Operations Operations Parameter Outcome Route rationalization Rationalization based on data analysis Load factor of schedule Load factor on route Load factor of trip Load factor of stage Merging, de-merging, extension, curtailment of routes and creation of new routes Routes reduced from 361 to % ETM usage Auto tracking of fare collection, ridership, revenue receipts and schedules and trips 100% accounting, auditing and reconciliation on same day Real-time tracking of revenue, ridership, buses on road Thrust given to reduce paper roll wastage Enforced conductor to issue 222 tickets per roll than 163 tickets per roll. Consumption of Paper roll per month reduced from 1,31,088 to 87,301 Incident management Auto-assigning of incident and its tracking (in progress) Earlier it was taking 2-3 hours to handle the incident now It takes 15min Reduced turnaround time Scientific scheduling and planning Database of ridership, needs, demands and service (continuous) Reduction in bunching and gaping Better Headway & Frequency of buses 5

7 The Initiatives Operations 6

8 ITMS : Launch of new portal Salient Features New interactive portal ( The portal is mobile responsive (would render as per device) Nearly 2.5 lakhs visitors within 5 months Provides journey planning, online booking of tickets, booking of Mi Card (Pass), viewing reports / dashboards, lodging grievances etc. Facility for employees to login to the portal Marathi version to be launched soon 7

9 ITMS: BI Dashboard for Executives 8

10 ITMS: BI Dashboard for Executives (Fleet Analysis) 9

11 ITMS: BI Dashboard for Executives (Driver Violations) 10

12 ITMS : Automatic Vehicle Location System (AVLS) Salient Features Line Track Different Modes of Bus Tracking Live Tracking of Bus ETA Information Scientific planning and Schedule Adherence Headway Based Scheduling Decision Making & Support Tracking on Map Incident Response Alerts of events Harsh Braking Skip Stop Harsh Acceleration Harsh Braking Over Speeding Leadership dashboard Two Way Communication 11

13 ITMS : AVLS Leadership Dashboard 12

14 ITMS : Automatic Fare Collection System (AFCS) Salient Features First online Automatic Fare Collection System (AFCS) in India Helps PMPML monitor real-time performance across Depot, Shift, Route, Trips, Conductor Real-time monitoring of tickets issued and amount collected Easy end of day reconciliation at depot Monitor the usage of Pre-printed ticket through the single system Comprehensive Reporting as per PTO Requirement Controller Module for errant commuter travelling without ticket and levy fine 13

15 ITMS : AFCS Leadership Dashboard Salient Features Real Time information of Tickets sale Cash Collected Trip Status including Cancellation Passenger Count Conductor details Exact time of last Ticket sold Real-time revenue report Various other reports available for decision support 14

16 ITMS : Command and Control Center Salient Features 18 seat CCC - fully automated Working across shifts Centralized monitoring of daily operations of: ~ 2000 buses Ticket issuance Schedule, trip adherence Two way communication between CCC and bus Breakdown management Incident management Enterprise management Emergency helpline 15

17 ITMS : Mi Card (Pass) Salient Features Benefits to Commuters Mi Card Launched by Hon. PM on 25 th Jun 2016 Contactless Smart Card Mi for the citizens of Pune. Success and Benefits: Flat transaction fee model No interchange fee Issuer PMPML and not bank Additional revenue for PMPML when used for other payments Choice of public on type of card Mi Card Dashboard Single mobility card /Pass dashboard. Real time tracking of Mi Card status Pass Revenue report Click here for Pass rationalization No more queues Quick, Convenient and hassle free transactions during commute Interoperability for passenger between Bus, Metro, Parking, etc. Secure way to transact Environment friendly - Reusable Smartcards Cashless Journey Mi Card Dashboard Your transaction begins and ends with the touch of म card. 16

18 ITMS : Common Facilitation Centers (POS Centers) Salient Features Options for Commuters to Buy Mi Card at Visit any Point of Sale (POS) location / Pass Center Online - Visit PMPML website and apply Mi Card is available in two categories: Personalized Mi Card (All Passes offered by PMPML) Non-Personalized Mi Card Commuters can also load money (top up) at these citizen facilitation centers. 17

19 ITMS : PMP econnect Mobile App Salient Features Available on both Android and ios ~ download in 4 Months Provides citizens Trip and journey planning Viewing timetable Booking of tickets Online pass (Mi Card) Lodging grievance Checking grievance status Giving feedback on grievance resolution SOS / Safety feature 18

20 ITMS : Grievance Redressal Management System Salient Features Citizen Centric (type of grievance is the focus and not department/location) Auto Accountability Auto assignment based on predefined mapping and SLA driven progress Auto escalation if SLAs not met Citizens can give feedback & rating with scope for reopening of grievances Officer & Dept. Rating System Monthly Memo to defaulting officers Leaderboard / dashboard 19

21 ITMS : Enterprise Management System (EMS) & Master Data Management System (MDM) Salient Features Salient Features Master database of PMPML EMS consists of core modules for capturing operational Asset management details as below: Network fault management Network performance monitoring Integrated network traffic analysis Server performance monitoring Database performance monitoring Incident management system Fleet Routes Schedules Trips Depots Crew details Vendor details Bus details Employee details Common source of data for PMPML 20

22 ITMS : Safety and Security of passengers SOS facility / ability to send SMS to predefined contacts through the Mobile App Two way communication system in buses for communication / response in case of emergency / accidents / incidents Real time Tracking of buses for deviation / going off route at the Command and Control Center Effective electronic grievance management system Buses fitted with CCTV Buses fitted with panic buttons...and catering to key elements of NUTP Equitable allocation of road space: Dedicated BRTS Corridor have been built to ensure more equitable distribution Priority to the use of public transport: Enabled more number of buses on road; giving priority to public transport Capacity building: Training and skill development of officials and staff have been conducted as part of this project. Association of the private sector: Private sector has been engaged to run buses on BRTS, develop & implement ITMS. Legal and administrative issues: The data generated from this project is enabling planning, route rationalization etc. 21

23 Response from Citizens of Pune & Awards 22

24 Future Plans: Additional modules being developed in an integrated fashion New modules being introduced Presently handled through Vehicle Planning, Scheduling and Dispatch Rostering getting addressed through AFCS Human Resource Management System Finance and Accounting Stores, inventory and workshop management Estate management Legal management Basic master data captured and stored in MDM Handled through AFCS Basic master data captured and stored in MDM Handled manually Handled manually Tendering process has been initiated for brining in the new changes 23

25 Thank You Contact details: Shri Tukaram Mundhe, IAS Chairman and Managing Director, PMPML Phone:

26 Annexure

27 The Initiatives Pass rationalization Earlier : 34 Pass Types 1 st Sept onwards : 11 SN Type of Pass SN Type of Pass SN Type of Pass 1 Weekly pass 13 PMPML (staff dependent pass) 25 Student Punching pass (One route & One 2 way trip/day) 2 Monthly pass (PMC & PCMC) 14 PMPML Apprentice pass 26 Student pass (Corp. schools) 3 Monthly pass ( All routes) 15 PMPML retired staff 27 Student pass (Other schools) 4 3 Month pass (PMC/PCMC) 16 PMPML staff Month pass ( All routes) 17 PMPML Contractual driver pass Student Monthly pass (PMC & PCMC) 29 Student Monthly pass ( All routes) 6 6 Month pass (PMC/PCMC) 18 Toll pass 30 Senior Citizen Daily pass 7 6 Month pass ( All routes) 19 Blind pass 31 Central & State Govt. pass 8 Punching pass ( One route & One 2 way trip/day 20 Disability pass 32 Police pass 9 Daily pass 21 Mental Disability pass 33 Senior Citizen Monthly pass 10 Freedom fighter 22 Press pass 34 Senior Citizen 3 Month pass 11 Manapa sevak monthly pass 23 Manapa Staff pass S N Type of Pass/Mi Card 1 Monthly pass/mi Card 2 Administrative pass/mi Card 3 PMPML employee pass 4 Driver on rental buses 5 Police pass/mi Card 6 Honorary pass 7 Manapa employee pass/mi Card 8 Differently abled person pass/mi Card 9 Senior Citizen pass/mi Card 10 Student pass/mi Card 12 Student 3 Month pass (All routes) 24 Student 3 Month pass (PMC/PCMC) 11 Immuno-deficient pass/mi Card BACK 26