IBM United States Announcement , dated March 27, 2007

Transcription

1 IBM United States Announcement , dated March 27, 2007 IBM Tivoli Business Service Manager V4.1 helps business and operations staff understand the complex relationships between business services and supporting technology Key prerequisites...2 Description...2 Product positioning... 5 Statement of direction...6 Education support...7 Offering Information...7 Publications... 7 Technical information...7 IBM...10 Tivoli Enhanced Value-Based Pricing Ordering information...16 Terms and conditions Prices...23 Order now...23 At a glance Improve business aligned service quality, through a constant cycle of agreeing, monitoring, reporting and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service. With IBM Business Service Manager V4.1, you get: Critical alerts do happen, but may shorten downtime. This reduction in unscheduled downtime is provided though an open and flexible approach to building service models that collects and analyses real-time data from virtually any IBM or third-party tool or data source. It provides custom service visualization that integrates business and operational key performance indicators (KPIs), service status, service level agreement (SLA) status, events, and other real-time service intelligence in targeted, audience-specific dashboards. Significant improvement in meantime to repair (MTTR) and accountability by ensuring service health and reliability, by providing real-time service level tracking. Protect return on investment (ROI) for lines of businesses and business units by leveraging not only availability, performance, and integrity information, but also business activity to determine true service health and business impact. Reduced burden on Level 2 and 3 support by providing a single effective interface for service visibility and intelligence for both business and operational audiences. For ordering, contact: Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL Reference: SE001 Overview Today's business services are more complex than ever. They are composed of an ever-changing mix of legacy and next-generation technologies that cross many operational silos. When service problems occur, operations staff frequently must utilize silo management tools and manual correlation to identify the cross-domain service impact and root cause. The results? Longer mean time to resolution, higher costs, and, very often, lost revenue. Service modeling and measurement tools can help organizations overcome these challenges by providing greater visibility into service status and dependencies. However, most traditional tools do not offer the integrations, across the breadth of event and dependency data sources, that are needed to provide holistic service visibility. To further complicate matters, these tools also lack the real-time tracking of IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 1

2 service level agreements (SLAs) and key performance indicators (KPIs) that operations staff, business users, and customers increasingly require. To effectively streamline problem resolution and optimize service, operations staff need an automated way to: Track critical business and operational indicators. Maintain accurate service models. Identify service failures and degradations. Prioritize response based on business impact. Tivoli Business Service Manager V4.1, available for both IBM System z (z/os ) and distributed systems, can help business and operations staff understand the complex relationships between business services and supporting technology. It can give organizations advanced, real-time visualization of services and processes in a comprehensive service dependency model. Tivoli Business Service Manager incorporates z/os and distributed data from a broad array of IT resources and business support systems that contribute to defining a service. Examples include applications, mainframe and distributed systems, network devices, and business-related assets such as transactions, revenue, and incident records. This information is populated into a real-time, federated service model for automated service impact analysis, root-cause analysis, and real-time service level monitoring. Since Tivoli Business Service Manager provides complete visibility into business services and processes, you can use it to help: Understand the cross-domain dependencies as they exist in real time. Strategically align business and operational requirements. Dynamically track operational, business and customer SLAs and KPIs. Automatically assess the impact of availability, performance, security, and business events on service health. Implement service quality improvements and mitigate business risk. Key prerequisites Refer to the Hardware and software requirements section. Planned availability dates March 30, 2007: ega Passport Advantage distributed components April 20, 2007: Physical media, all platforms Description The highly flexible Tivoli Business Service Manager delivers real-time service visibility and business intelligence to address the specific needs of any audience, including business managers, operations staff, and customers. IBM Tivoli Business Service Manager gathers more than just traditional events, it also leverages data of any type from virtually any source, across distributed or mainframe (z/os) environments. Using its patented data access capabilities, it can leverage both real-time and historical information when calculating key performance indicators (KPIs). Consequently, the software enables you to track not only operational activity, but also business activity in real time, a key requirement for helping improve service quality and mitigating risk. With Tivoli Business Service Manager, you can holistically track, for a range of operational, business and customer audiences, both quantitative and qualitative real-time metrics, including the following: Transactional volume. Service revenue totals. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 2

3 Service levels and SLA penalties by customer. Change requests that may affect the service. Incident and problem records. Measurable process improvements, using Six Sigma or Control Objectives for Information and related Technology (COBIT). For example, by leveraging the business metrics in Tivoli Business Service Manager, your organization can more effectively aid service support and delivery processes. Since services are so dynamic and need to be watched closely by a variety of different user types, Tivoli Business Service Manager offers flexible ways to visualize services, views that adapt to both the service and the perspective of the end user. Drawing on event and service activity information throughout the business, the software generates a live "scorecard" that includes the KPIs of service health relevant to executives, line-of-business managers, and operations staff. Users can easily switch between multiple views or quickly add, remove, or alter the content of the scorecard view to reflect their responsibilities. Scorecard information is dynamically updated, providing real-time service intelligence. In all views, the scorecard is formatted to provide "at a glance" information about how services perform against the thresholds you set. Changing icon and color status indicators provide meaningful quick-glance information about the health of critical business services, processes and supporting IT infrastructure. Business users and operations staff can view detailed service dependency maps that provide rapid visibility into service health and automated analysis of the root causes of service problems. These users also have right-click access to configuration details, events, real-time and historical reports, change tracking and third-party tools. As a result, business users and operations staff can immediately access the full range of information they need to resolve service problems quickly and effectively. Tivoli Business Service Manager can help improve business aligned service quality, through a constant cycle of agreeing, monitoring, reporting, and reviewing IT service achievements, and through instigating actions to eradicate unacceptable levels of service. Tivoli Business Service Manager provides graphical dashboards that can be customized to address the specific requirements of any business or line of business. This flexible, Web-based interface can be easily customized to include any mix of real-time gauges, charts and graphs, geographic and location maps, floor plans, topological views, image files, or other specific multimedia representations. Consequently, users have the precise role-specific views they need to effectively support services, manage profit and loss, visualize specific SLAs and more. Tivoli Business Service Manager provides real-time access to dependency information wherever it resides, giving you the ability to draw configuration items and business information from virtually any data source. In this same way, it extends far beyond traditional service modeling and measurement products that only integrate with same-vendor event management products or a subset of popular event managers. To measure service impact and perform root-cause analysis accurately, you need to have an accurate service model, one that is dynamically updated. Tivoli Business Service Manager allows you to use the patented technology of its Dynamic Federated Information Model to actively collect dependency information from distributed data sources in real time. As a result, you can: Extend the value of your existing investments in configuration management databases (CMDBs) and discovery tools. Avoid the scalability and accuracy challenges created by service modeling tools that import all dependencies. Leverage events and data sources across organizational boundaries without needing to replace the specialized tools that individual silos already use. One example of a source of dependency information that Tivoli Business Service Manager can draw from is IBM Tivoli Application Dependency Discovery Manager. This robust, scalable solution automatically discovers application, system, network, and storage dependencies; detects changes to them; and maintains an up-to-date picture of the application's IT dependencies. It then makes that detailed information available to external data stores and CMDBs to support critical operational processes such as configuration and change management. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 3

4 Tivoli Business Service Manager extends this dependency information from Tivoli Application Dependency Discovery Manager with other asset data and event information to assemble a definitive model that represents your services. Tivoli Business Service Manager layers onto this service model the health and status data it receives to automatically analyze the root cause of problems and reflect their impact on service health, customers, and SLAs. The detailed configuration and change reports, provided by Tivoli Application Dependency Discovery Manager, further extend the value of this service model. Users can directly access the reports through right-click actions and thus obtain greater intelligence that helps improve mean time to problem resolution. To help you rapidly determine the specific root cause of a service problem, Tivoli Business Service Manager automatically analyzes service health, based on an understanding of service dependencies and behaviors that fit your business model. Service health and quality can be defined according to a specific combination of conditions, including not only the status of individual devices, but also Transaction failures Performance degradations Reductions in service throughput Changes in the normal revenue volume Business, compliance and risk indicators By analyzing information drawn from virtually any operational and business data source in the context of your specific service health criteria, Tivoli Business Service Manager provides the actionable intelligence needed to manage your business services holistically. Tivoli Business Service Manager offers comprehensive, real-time SLA management. Its service level tracker functionality enables administrators to define and track compliance with service levels in real time. This feature allows your staff to watch SLA compliance for any and all service components, such as network devices, systems, applications, and processes. To help track real-time SLA compliance Tivoli Business Service Manager provides a variety of state, time, and monetary values, including the following: SLA state Percentage of time a service has been up Total downtime for an SLA period Time left until an SLA is breached Total cost of downtime for a given SLA period Since Tivoli Business Service Manager focuses solely on real-time SLA measurement and enables you to view up-to-the-second calculations, you can easily demonstrate active compliance with SLAs for any of your users or customers. Tivoli Business Service Manager also tightly integrates with IBM Tivoli Service Level Advisor to augment these abilities. Tivoli Service Level Advisor is a full-featured SLA management solution that can combine these real-time SLA metrics with rich historical SLA tracking, reporting, and analysis features. Tivoli Service Level Advisor provides service level management capabilities for organizations that need to measure, manage, and report on the availability and performance aspects of their service infrastructure. Since Tivoli Service Level Advisor integrates not only with Tivoli Business Service Manager but also with performance and availability measurement functions from IBM Tivoli Monitoring, IBM Tivoli Composite Application Manager, and IBM Tivoli Business Service Manager, it enables you to: Provision SLAs that are meaningful to the business across all applications. Create and review historical data for SLAs. Automate production and timely delivery of SLA reports to executives, operations staff, and customers. Receive early warning about trends that could result in breached SLAs. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 4

5 Provide the intelligence needed for ongoing SLA planning and correction. Value Unit-based pricing Value Unit pricing for eligible IBM eserver System z IBM International Program License Agreement (IPLA) programs enables a lower cost of incremental growth and enterprise aggregation. Each System z IPLA product with Value Unit pricing, has a single price per Value Unit and a conversion matrix, called Value Unit Exhibit, for converting from some designated measurement to Value Units. Most commonly, Millions of Service Units (MSUs) is the measurement designated by IBM to be converted to Value Units. Some other measurements are engines or messages. Since MSUs are the most common measurement, that measurement will be used for the remainder of this description. Value Unit pricing offers price benefits for you. For each System z IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the required license capacity. Each of the various Value Unit Exhibits stipulate that the larger your required license capacity, the fewer Value Units per MSU you will need. Value Unit Exhibits are uniquely identified by a three digit code and referred to using the nomenclature VUExxx, where xxx is the three digit code. Subsequent acquisitions of Value Unit priced programs offer additional price benefits. The quantity of each System z IPLA program that you have acquired is referred to as entitled license capacity. If you wish to grow your entitled license capacity for a System z IPLA program, the calculation to determine additional needed Value Units is based upon the number of Value Units already acquired. For each System z IPLA program with Value Unit pricing, you should: Determine the required license capacity, in MSUs Aggregate the MSUs across the enterprise Convert the total MSUs to Value Units, using the applicable Value Unit Exhibit Multiply the price per Value Unit by the total number of Value Units to determine the total cost To simplify conversion from the designated measurement to Value Units or vice-versa, use the Value Unit Converter Tool. For additional information or to obtain a copy of the Value Unit Converter Tool, visit the Value Unit Converter Tool Web site Note that Value Units of a given product cannot be exchanged, interchanged, or aggregated with Value Units of another product. To determine the required license capacity for the System z IPLA program you selected, refer to the Terms and conditions section. The IBM Tivoli z/os Discovery Library Adapter V2.1.0 is now available on OPAL, or as a no-charge feature code of IBM Tivoli Business Services Manager. The IBM Tivoli Business Manager feature code allows customers to order the IBM Tivoli z/os Discovery Library Adapter V2.1.0 in SMP/E format in the customized offerings so that it is available in CBPDO, ServerPac, and SystemPac. RSU and PUT maintenance can also now be ordered. If the IBM Tivoli z/os Discovery Library Adapter V2.1.0 was downloaded from OPAL you will need to know the following. To register your customer profile to receive service rather than download and install from this page as well as receive this offering on ServerPac or SystemPac, you should place an order for the IBM Tivoli z/os Discover Library Adapter V2.1.0 no-charge feature code of IBM Tivoli Business Services Manager, product number 5698-A99. You can place your order using Shop zseries or you can contact your IBM sales representative. Product positioning Tivoli Business Service Manager supports both mainframe and distributed platforms, and is the foundation for Tivoli's business service management family. IBM Tivoli Business Service Manager collects and correlates data from virtually any data source, and allows the business to IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 5

6 create service models using KPI status representing the business and the business impacts. IBM Tivoli Business Service Manager tightly integrates with a large host of IBM Tivoli's products such as Tivoli Enterprise Console, OMNIbus, Tivoli Composite Application Manager, IBM Tivoli Monitoring, OMEGAMON, Netcool/Impact, Tivoli Service Level Manager, Tivoli Application Dependency Discovery Manager, Change and Configuration Management Database, service desks, and Open Database Connectivities (ODBC), and many third-party data sources using patented technology. Tivoli Business Service Manager offers universal access to event, relevant business activity and service definition details: Web services, including service oriented architecture (SOA), Java 2 Enterprise Edition (J2EE), and Microsoft.NET Legacy and custom applications, including mainframe applications and those developed in-house Third-party management applications, such as element management systems (EMS), network management systems (NMS), operational support systems (OSS), and business support systems (BSS) Databases, such as IBM DB2, Oracle, Microsoft SQL, Sybase, Postgres, MySQL and any other structured query language (SQL) database Message middleware, including TIBCO, Java Message Service (JMS) and Extensible Markup Language (XML) Resource planning and relationship management applications By processing and analyzing this broad mix of availability, performance, security, and business data, the software helps you manage potential threats to your critical business services and processes. Tivoli Business Service Manager directly supports Autonomic Computing by providing real-time insight into the availability, performance, and integrity of e-business infrastructure, as well as the critical business services and processes that facilitate day-to-day business operations. The real-time service visibility and intelligence provided by IBM Tivoli Business Service Manager allows business and operations staff to proactively detect, analyze, and respond to IT problems before they impact the business bottom line. Further, advanced autonomic capabilities, such as service model auto-population, dynamic tracking of key performance indicators, and robust integration with IBM and third-party products dramatically reduces the burden on operations staff, therefore reducing operations costs. Statement of direction Double Byte Character Set (DBCS), such as Japanese, is supported in IBM Tivoli Business Service Manager V4.1. IBM Tivoli Business Service Manager V4.1 language packs will available in Fix Pack 1 targeted for September This information represents IBM's current intent, and represents only goals and objectives. As such, it is subject to change or withdrawal at any time. Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). BP Attachment for Announcement Letter Trademarks System z and Tivoli Enterprise are trademarks of International Business Machines Corporation in the United States or other countries or both. Tivoli, z/os, Passport Advantage, eserver, OMEGAMON, and DB2 are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Microsoft is a trademark of Microsoft Corporation. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 6

7 Java is a trademark of Sun Microsystems, Inc. Other company, product, and service names may be trademarks or service marks of others. Education support Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions. For additional information, visit Offering Information Product information is available via the Offering Information Web site Publications The following publications will be shipped with the product: For the distributed product: Title IBM Tivoli Business Service Manager QuickStart Guide For the host product: Title IBM Tivoli z/os Discovery Library Adapter Program Directory The IBM Publications Center Order number GI Order number GI The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge. Technical information Specified operating environment :land lnd='software requirements'. Hardware and software requirements: The target system needs to fulfill the following before installing IBM Tivoli Business Service Manager V4.1. Platform requirements IBM Tivoli Business Service Manager V4.1 is supported on the following platforms: Sun Microsystems Solaris 8, 9, and 10 IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 7

8 Red Hat Linux Enterprise Server V3.0, and V4.0 IBM AIX 5L (V5.2 and V5.3; on AIX V5.3, the system must be at maintenance level) Microsoft Windows 2003 Server Microsoft Windows XP Professional (client only) Note: It is recommended that you patch your operating system to the most current levels before installing IBM Tivoli Business Service Manager V4.1. Java support IBM Tivoli Business Service Manager V4.1 uses version 1.50_06 of the Java plug-in. The plug-in is installed automatically when you install IBM Tivoli Business Service Manager V4.1. You do not need to install the Java plug-in separately or configure IBM Tivoli Business Service Manager V4.1 to use the appropriate plug-in. Web browser support IBM Tivoli Business Service Manager V4.1 supports these Web browsers: Mozilla Firefox Internet Explorer V6.0, or later on Windows Perl support A small number of tools require that you have a Perl interpreter installed on your IBM Tivoli Business Service Manager V4.1 server. Perl is not required when IBM Tivoli Business Service Manager V4.1 is installed, but is required before the tools can be enabled and used. Refer to the section titled Enabling Webtop Tools in Chapter 2 of the IBM Tivoli Business Service Manager V4.1 Administrator's Guide for more information. IBM Tivoli Business Service Manager V4.1 data sources IBM Tivoli Business Service Manager V4.1 provides discovery and status event integration for both distributed and z/os resources. Discovery is supported by integration with Tivoli Application Dependency Discovery Manager and Tivoli Discovery Library Adapters or through use of auto-population or ESDA rules. Resources discovered by these components can be imported into IBM Tivoli Business Service Manager to build service models and monitor business services. Status event integration from monitoring sources is supported using the OMNIbus EIF or other OMNIbus Probes. Events from monitoring products, such as IBM Tivoli Monitoring, OMEGAMON XE, IBM Tivoli Enterprise Console, or NetView can forward EIF-based events to IBM Tivoli Business Service Manager through the OMNIbus EIF probe. Customers may forward their own EIF-based status events to a IBM Tivoli Business Service Manager resource. IBM Tivoli Business Service Manager V4.1 will provide support for the following distributed data sources: OMNIbus V3.6, V7.1 Probes OMNIbus Probe status event integration will be supported IBM Tivoli Monitoring V6.1 Distributed Agents IBM Tivoli Monitoring V6.1 Distributed Agents and monitored resources will be discovered by the Tivoli Monitoring Services Discovery Library Adapter. IBM Tivoli Monitoring V6.1 status event integration will be supported by the OMNIbus EIF Probe. This support is not agent specific. IBM Tivoli Business Service Manager out-of-box configuration provided for discovery and status event flows. IBM Tivoli Enterprise Console V3.9 IBM Tivoli Enterprise Console V3.9 status event integration will be supported by the OMNIbus EIF Probe. This integration will support any source using EIF to forward events to IBM Tivoli Business Service Manager. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 8

9 IBM Tivoli Business Service Manager out-of-box configuration provided for status event flow. IBM Tivoli Business Service Manager V4.1 will provide support for the following z/os data sources: OMEGAMON XE V4.1 Agents OMEGAMON XE Distributed Agents and monitored resources will be discovered by the Tivoli Monitoring Services Discovery Library Adapter. OMEGAMON XE status event integration will be supported by the OMNIbus EIF Probe. This support is not agent specific. IBM Tivoli Business Service Manager out-of-box configuration provided for discovery and status event flows. General z/os resources The z/os Discovery Library Adapter will discover the following z/os resources and relationships: zseries hardware and z/os details Address space details and relationships DB2 subsystem details and relationships IMS subsystem details and relationships MQ subsystem details and relationships CICS region details and relationships WebSphere Application Server details and relationships Status event integration for z/os discovered resources will be supported by the OMNIbus EIF Probe. Customers may send their own EIF status events to discovered resources. Limitations: Your use of the program is subject to the following limitations. If you have obtained an entitlement to the IBM Tivoli Business Service Manager for z/os (PID #5698-A99), You may use the program to monitor and manage host or mainframe resources. You may not use the program to monitor or manage distributed environments or collect data that originates from distributed environments. If you only have obtained an entitlement to use IBM Tivoli Business Service Manager (PID# 5724-C51), you may only use the program to monitor and manage distributed environments and to collect data that originates from a distributed environment; you may not use the program to monitor or manage host or mainframe environments or collect data that originates from a host or mainframe environment. Planning information Direct customer support: Direct customer support is provided by IBM Operational Support Services SoftwareXcel. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services SoftwareXcel will help answer questions pertaining to usage and suspected software defects for eligible products. Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU ( ). For technical support or assistance, contact your IBM representative or visit Packaging: IBM Tivoli Business Service Manager is distributed with: International Program License Agreement (Z ) License Information document Media IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 9

10 Publications (refer to the Publications section) Security, auditability, and control IBM Tivoli Business Service Manager uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Software Services IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need. To learn more about IBM Software Services or to contact a Software Services sales specialist, visit IBM Tivoli Enhanced Value-Based Pricing Tivoli software products are priced using Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach whereby price is determined by what is managed rather than the number and type of product components installed. For example, all servers monitored with Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly. Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software). Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the Tivoli application to help correlate price to value while offering a simple solution. Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pseries Scalable POWERparallel Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the Tivoli application. For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well. Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX and Microsoft Windows/Intel technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zseries server platforms or operating systems. For some products, this platform neutrality IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 10

11 extends to zseries and other host servers as well. definitions'. IBM Tivoli Enhanced Value-Based pricing terminology definitions Authorized user An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A Proof of Entitlement (PoE) must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user. Note that: Authorized users have unique specific identity and IDs cannot be shared. An ID can establish one or more connections and count as a single authorized user. Specifics to affected Security products. An authorized user of IBM Tivoli Federated Identity Manager is any ID that accesses an application or service managed or protected by IBM Tivoli Federated Identity Manager. An authorized user of IBM Tivoli Directory Integrator (ITDI) is one whose identity can be synchronized by ITDI or that can access a connected system that can be synchronized by ITDI. An authorized user of IBM Tivoli Identity Manager is any ID whose identity is recorded in the Tivoli Identity Manager identity store. An authorized user of IBM Tivoli Access Manager for e-business is any ID that accesses an application or service managed or protected by IBM Tivoli Access Manager for e-business. Client device or client A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks. Engine An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines. Enterprise An enterprise is a person or single entity and the subsidiaries owned by more than 50 percent. External user An enternal user is an authorized user that is not part of the enterprise. IBM IFL This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a zseries or OS/390 server. Consequently, executing Linux workload on the IFL will not, in most cases, result in any increased IBM software charges for z/os, OS/390, VM, VSE, or TPF operating systems/applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications which run on the IFL. The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the S/390 traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, are supported by the IBM S/390 IFL. IBM Tivoli Directory Integrator connected system IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 11

12 A connected system is any directory, database, application, or file integrated or merged by IBM Tivoli Directory Integrator. IBM Tivoli Storage HSM for Windows terabyte (TB) capacity IBM Tivoli Storage HSM for Windows TB capacity includes primary HSM disk storage pool size combined with the amount of utilized HSM removable media storage pool. Storage pools are configured on the IBM Tivoli Storage Manager server. IBM System Storage Archive Manager TB capacity IBM System Storage Archive Manager TB capacity includes primary disk storage pool size combined with the amount of utilized primary removable media storage used by the IBM System Storage Archive Manager server. Capacity notes: Capacity does not include: Copy storage pools for the space-managed data that reside on disk. Copy storage pools for the space-managed data that reside on removable media. Space used on the IBM Tivoli Storage Manager server for any purpose other than the primary storage of space-managed data. Disk on the host being space managed. A virtual tape library (VTL) is considered a removable media device, so capacity is based on utilization. The minimum amount of capacity that can be purchased is 1 TB. Partial capacity will be rounded up to the next whole number of TB. Additional capacity must be added in increments of 1 TB. IBM TotalStorage Productivity Center TB capacity A TB capacity is each individual TB of storage capacity managed by the IBM TotalStorage Productivity Center products. Managed capacity for the IBM TotalStorage Productivity Center for Replication includes both the source and target devices. Install An install is a copy or instance of the program in the enterprise. Managed processor (charging under full capacity in the managed environment) Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the License Information's program-unique terms. Notes: 1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units. 2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip. 3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method. 4. In the zseries IFL environment, each IFL engine is considered a single physical processor. 5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors. 6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors MSU Millions of Service Units (MSU) is defined as millions of CPU service units per hour; the measure IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 12

13 of capacity used to describe the computing power of the hardware processors on which S/390 or zseries software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs). For more detailed information about zseries software pricing, go to eries/library/refguides/sw_pricing.html Network node or node Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single network node may contain any number of interfaces or ports. Network security device Network security device is any network-based security appliance or server running network security based software, that provides a source of security events or logs. Examples include, but are not limited to firewalls, application firewalls, intrusion detection systems, intrusion protection systems, virtual private networks (VPNs), threat protection products (anti-virus gateways), content filtering (Web, ), identity and access management, directory servers, network anomaly behavior products, and multi-function security appliances. Partitions A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions). Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory and interconnects are not shared. Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions. Port A port is the physical connection between a device and the network. Processor (per processor" charging under full capacity) In full capacity charging, PoEs must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run. Notes: 1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units. 2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip. 3. In the zseries' IFL environment, each IFL engine is considered a single physical processor. 4. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors. 5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run. 6. When a server is shipped with six processors, but two of them 7. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 13

14 Server A server is a computer system that executes requested procedures, commands, or applications to one or more user and/or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate Server Standby or backup systems For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location. As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes. Cold A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy. Warm A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy. Hot A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge. Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur. In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased. Terabyte (T/TB) 1 terabyte of managed storage = 2'40 bytes = 1,099,511,627,776 bytes, trillion bytes. Tivoli Management Points A Tivoli Management Point is a metric used to compute license quantities and is program specific. Value Units A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web Site Pricing example IBM Tivoli Business Service Manager The following example is provided to illustrate the customer's licensing requirements for Tivoli Business Service Manager. IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 14

15 References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor will depend on the processor type. For more information, refer to the Value Unit definition in the IBM Tivoli Enhanced Value-Based Pricing terminology definitions' To determine the number of Value Unit entitlements required per processor, refer to the processor Value Unit conversion table on the Passport Advantage Web Site The customer's overall environment includes: Distributed servers 20 uniprocessors 65 2-way servers 12 4-way servers One 8-way server One 12-way server with 2 virtual or logical partitions One 14-way server One 16-way Sun Ultra server with 2 8-way physical partitions (only one of which is managed by Tivoli applications) One 24-way server In order to manage its applicable environment, the customer will require Value Unit entitlements associated with the following number of processors: Quantity in Processor Tivoli Business Service Manager customer to be systems managed environment licensed Uniprocessor way way way way (2 logical partitions) way way (2 physical partitions, 1 8 one of which is managed by Tivoli applications) 24-way 1 24 Total processors to be licensed 264 Example for zseries server One 1,500 MSU zseries server All products in this example employ Value Unit slope VUE020 (VUE = Value Unit Exhibit). If the customer has installed 1,500 MSUs, the applicable number of Value Units will be: Value Units/ MSUs MSU Value Units Base Tier A Tier B Tier C Tier D 1, Total 1, When calculating the total number of Value Units, the sum is rounded up to the next integer, so the customer will need to license 61 Value Units in this example. Value Units for non-msu-based S/390 processors: System Value Units/System IBM United States Announcement IBM is a registered trademark of International Business Machines Corporation 15