Xerox Innovations in Urban Parking

Transcription

1 Xerox Innovations in Urban Parking Geetha Manjunath, Ph.D. Area Manager - Data Analytics Xerox Research Center India December Xerox Corporation. All rights reserved. Xerox and Xerox Design are trademarks of Xerox Corporation in the United States and/or other countries.

2 Today, Xerox is so much more than photo-copying. We are the world s largest enterprise for business process and document management. Presence in more than 160 countries Acquired Affiliated Computer Services, an industry leader in business process and IT outsourcing, in 2010 More than 140,000 employees worldwide Annual revenue of ~$23 billion, more than 50% from Services Named to Fortune Magazine s list of World s Most Admired Companies Transportation, Healthcare, Customer Care, HRS, F&A, Video

3 A Recognized Leader in Transportation 16 million parking violations processed annually. 4 billion in electronic toll collection payments annually. 35 countries host our transportation solutions world wide 1.4 billion annual toll transactions processed annually #1 Worldwide rank in transportation services to governments. $5 billion state revenue for commercial registration and fuel tax fees processed annually. 37 billion public transport transaction manage annually 48.8 million and more trip documents scanned and processed for trucking companies. 100 million and more public transport tickets processed daily. 3 January 21, 2014

4 Xerox Innovations in Transportation Electronic Tolling Decrease congestion, increase accuracy,.. Recognize type of vehicle Violation processing Dynamic pricing Public Transportation Data Analytics Data from multiple sources Contactless Ticketing Intuitive Visualization Route Planning & other valuable services Photo Enforcement Deter careless driving and keep the public safe School Bus Safety Red light enforcement Speed violations Parking Management Off-street and On-street Dynamic pricing Sensors to identify available parking slots Video-based complete automation 4 January 21, 2014

5 Parking is a Process Parking is more than just backing into a space Customer decides to drive to destination Driving to and searching for available parking Understanding Signage Paying for parking Adding time or exiting Getting, paying, and disputing tickets Taking the pain out of parking. 5

6 Total Parking Management Parking is only the start of your journey The Customer Experience Reduce the time a customer spends on parking. More convenient payment options Parking guidance systems Exceptional customer support via phone, web, etc. Key Objectives Street Operations System Support and Analytics Optimize space utilization and revenue. Appropriate meter technology by area Device management (meters, sensors, etc.) Stakeholder integration (residents, merchants, etc.) Reduce costs by boosting productivity. Dashboard views and reports Periodic consulting studies Dynamic pricing system Compliance Create deterrence by maximizing collections. Enforcement officer training Productivity studies Noticing and collections

7 On-Street and Off-street Parking Solutions Violations Processing and Enforcement Pocket Enforcement Officer Merge: Multi-source Data Integration Parking Meter Management Parking Fee Collections Integrated ANPR Ticketless parking Xerox operates parking management solutions in 30 U.S. cities and 88 U.K. cities and councils. Market leader in parking for cities for nearly 30 years System supports over 150,000 meters 16 million parking tickets processed annually for our clients 7 21 January 2014

8 Smart Parking at Los Angeles A Case Study 2013 Xerox Corporation. All rights reserved. Xerox and Xerox Design are trademarks of Xerox Corporation in the United States and/or other countries.

9 The Problem LA faced the same challenges affecting every city: Congestion and emission 20-30% is cruising Time wasted circling for a space Disparate technology Manual and burdensome processes The High Cost of Free Parking congestion is caused by drivers searching for a place to park Varying metered parking rates by location and time of day to create availability, aiming at 85% (about 7 cars for every 8 spaces is the optimum ) to reduce congestion (Prof Donald Shoup)

10 Smart Parking in LA powered by Merge 10 LA Express Park Explained Video

11 LA Express Park Case Study Dynamic pricing across 6,300 spaces in pilot area Ensure 10 to 30% of spaces are available Reduced rates at 60% of spaces (increased in 27%) 10% reduction in parking congestion Dynamic pricing well received City Administrators can now adjust pricing to achieve policy objectives Reduced travel prime Direct motorists to under-utilized parking spaces Real time reporting for maintenance and enforcement 11

12 Optimize Operations: Data Analytics Space Policy / Signage Wireless Meters $ Pay-by-cell $ Off-Street Revenue $ Parking Data Sources Enforcement Handhelds $ Meter Maintenance Space Sensors Meter Collections $ Violation Collections $ 12 $ = revenue related

13 Merge Sensors Guided Enforcement Handheld Enforcement Violations Processing Single Space Meters Multi-Space Meters Off Street Facilities Dynamic Message Signs Public Web Access Azure Cloud Cell Phone Apps - Guidance and Pay-by-Cell Navigation Systems (GPS) Regional Transportation Authorities Merge Database Enterprise Service Bus Merge Functional Application Capabilities Meter Management Sensor Management Adjudication Support Off-Street Management Collections Management Pricing Analytics Policy Management User Messages Customer Support Asset Management Workforce Management Reporting & Dashboards Management 13 Displays Parking Finder Public facing Website Adjudication Support Policy and Rate Setting Dynamic Pricing Analysis Management Dashboards & Reporting

14 Public Website Interface Find Your Space 14

15 Real-time Space and Blockface Views Drill down to an individual meter Address based, Point of Interest, and Meter Number location searching Pick your indicator and see it appear in map 15 Blockface summary of Occupancy, Payment & Maintenance Statuses

16 Complete Picture Merging 5 Data Sources Click on activity tab and see what happened at a particular space over a single day, including payments, occupancy/senso rs, maintenance, policy, and issuance. Five data sources merged into a snapshot of a space. Adjudicators and CSRs can see when a ticket was issued and the meter status 16

17 Directed Enforcement Integration Map based Directed Enforcement Fully integrating Merge to PocketPEO Directs enforcement officers to violations in spaces served by CCTV or sensors Proven increases in enforcement officer productivity 17

18 Dynamic Pricing Incentivizing Parking Behavior Weekday POSITION BASED Weekend SEASONAL TIME BASED EFFORT BASED 18

19 The Pricing Engine Link to Video 19

20 Policy and Rate Setting 20

21 Open Data Allows for Integration with Leading App Providers Motorists can pick the app of their choice ParkMe Parker 21

22 Customer Experience: Guidance A key factor to reduce congestion is to provide information to motorists before they make their trip rates, availability, closures, etc. 22

23 Xerox Research: leveraging talent globally Nurturing strong competencies and creating an innovative culture Xerox Research Centre of Canada Xerox Research Centre Europe France PARC, Inc Palo Alto, California, USA 23 Xerox Research Center, New York, USA Xerox Research Centre India Bangalore, India Fuji Xerox Research Japan

24 Xerox Research Centre India Special Focus on Emerging Markets Transportation Real-time visualizations of transport needs Modelling Schedule adherence distributions Route planning and traffic management Healthcare Predictive and preventive Healthcare Creating Risk Models Treatment planning Education Personalized Assessment Prescriptive Analytics Gamification Techniques Machine Learning, Statistical Analysis Big Data, Audio/Video/Text Analytics Graph Analytics and Semantic Web 24

25 For More Information Visit Contact: Mr. Sudarshan Ranganathan, VP Solutions and Delivery Mr. Ignatius Peter, VP Sales Dr. Manish Gupta, VP, Director - Xerox Research Center India Manish.Gupta2@xerox.com 25

26 26 Q. A.

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28 Oct Jan Apr Jul Oct Jan Apr Jul Oct Jan Apr Jul Oct Jan Apr Jul Oct Jan Apr Jul Oct Jan Apr Jul Oct Jan Apr Jul Oct Pay-by-Cell : A World Without Meters? 100% 90% 80% Washington DC s Pay-by-Cell Adoption Rate Coin 24% 70% 60% MCC 26% 50% 40% 30% PBC 50% (in 3 years) 20% 10% 0% 28

29 On-Street Parking Solutions Overview On-street Parking Mission Statement Delivering intelligent parking and collection solutions for local authorities that optimize compliance, revenue and the customer experience. Operate parking management solutions in 30 U.S. cities and 88 U.K. cities and councils. Market leader in parking for cities for nearly 30 years System supports over 150,000 meters 16 million parking tickets processed annually for our clients End-to-end Service Capabilities Systems Integration Hardware neutral integration Enterprise level back-end system Mission-critical implementation On-going project management Client dashboards Field Technology Meters Handhelds Sensors Pay-by-phone Photo enforcement Boot & Tow etc. Violations Processing Issuance training Handheld software Pay by web, IVR Adjudication support Customer service center Delinquent collections Innovation 3 research centers Dynamic pricing Real-time info systems Account-based systems Over 5 patents pending Infrastructure Investment Technology financing Build operate transfer (BOT) Revenue sharing contracts Long-term concessions Internal financing 29 January 21, 2014

30 Xerox: The Leader in Smart Parking Parking Mission Statement Delivering intelligent parking and collection solutions for local authorities that optimize compliance, revenue and the customer experience. End-to-end Service Capabilities West Northeast Systems Integration Hardware neutral integration Enterprise level backend system On-going project management Client dashboards Field Technology Meters Handhelds Sensors Pay-by-phone Photo enforcement Boot & Tow 150K meters supported Violations Processing Handheld software Enterprise software Noticing Customer service center Collections 18M tickets annually Innovation Millions on parking R&D 3 research centers Dynamic pricing Over 15 patents pending Infrastructure Investment Build operate transfer (BOT) Public private partnerships Revenue sharing $20M investment in Indianapolis Los Angeles, CA San Francisco, CA 9 others Midwest Cleveland, OH Indianapolis, IN 2 others Scotland Edinburgh England W. London 78 others N. Ireland N. Ireland Wales Denbighshire County Council 6 others Boston Philadelphia, PA 4 others South Dallas, TX Washington DC 6 others 30