SEQUENCE Quality Assurance

Transcription

1 Quality Assurance A Complete QA and Risk Management Solution within Microsoft SharePoint PNMsoft Ltd. 38 Clarendon Road, Watford, WD17 1JJ UK Tel PNMsoft All Rights Reserved

2 Welcome to a New Level of Quality Assurance Quality Assurance cannot be left up to chance. Organisations worldwide are constantly leveraging the latest technology in an attempt to improve their quality assurance management. Across the quality assurance industry, two disciplines have emerged which organisations are employing to achieve top quality products: QA Document/Content Management Systems which enable QA documents: o To be made available in a permission-controlled manner. o To undergo an approval cycle, including version management. o To be distributed to the correct organizational group/person. Active Processes Management which automate QA workflows such as: o Complaints o Risk Management o Audits and compliance with ISO Standards o Corrective and Preventive Maintenance o Non-Conformities o Event Investigation o Vendor Management PNMsoft s BPM Suite integrates with Microsoft SharePoint, combining both of these disciplines into one unified solution. This solution provides a new level of flexibility, enabling organisations to manage both QA documents and processes in a single interface, and enjoy the best of both worlds. provides structure and governance around documents and the flexibility to adjust processes to fit the way your organization works. is a Business Process Management Suite which provides Quality Assurance processes design, management and improvement capabilities. Using, humancentric QA processes can be automated and tracked from start to completion. For example, an audit process can carry audit data from person to person via tasks, until the task is completed, and the information is integrated into external systems if required. has an outstanding success rate in implementing the above Quality Assurance processes. This white paper will explain how is the ideal choice for your Quality Assurance needs. Quality Assurance Solution 2

3 Benefits of Quality Assurance Solution The ability to standardise, automate and control quality assurance processes. Users can manage documents processes via a collaborative SharePoint interface. Enterprise Content Management and Active Processes in a unified solution. Management can monitor process progress, eliminate bottlenecks and optimise flow for better future performance. Pre-built processes for common quality assurance procedures can be quickly customised to meet your specific product needs. Users can complete their work on-the-go with Mobile BPM portal. provides functionality for auditing and reports, and for ensuring regulatory compliance. is a scalable solution, which can be deployed on-premises or over the cloud, and includes options for sharing resources in a multi-tenant environment. includes powerful integration capabilities for communication with existing industry-standard systems. PNMsoft provides full professional services and around-the-clock support. Quality Assurance Solution 3

4 The Process, an Integral Part of Quality Assurance Industry standard frameworks, such as ISO 9000, CMMI, and Six Sigma, based on years of research and practical experience, highlight the central role of the process in the quest for achieving quality: A quality management system (QMS) can be expressed as the organizational structure, procedures, processes and resources needed to implement quality management. Of all QMS regimes the ISO 9000 and ISO series are probably the most widely implemented worldwide. 1 Six Sigma originated as a set of practices designed to improve manufacturing processes and eliminate defects, but its application was subsequently extended to other types of business processes as well. In Six Sigma, a defect is defined as any process output that does not meet customer specifications, or that could lead to creating an output that does not meet customer specifications. 2 Capability Maturity Model Integration (CMMI) is a process improvement approach whose goal is to help organizations improve their performance. CMMI can be used to guide process improvement across a project, a division, or an entire organization Quality Assurance Solution 4

5 1. QA Document Management Document management and review cycles play an important role in quality assurance processes, enabling process participants to communicate and record critical information about quality and defects. PNMsoft s is integrated with Microsoft SharePoint, combining enterprise content management capabilities with the ability to initiate and control document processes. Using s powerful document management features, users can: Initiate Document Approval Processes Control Version Management Initiate and track Document Distribution Manage Document Availability according to Permission Levels Monitor Review Cycles Key Features Documents can be loaded and scanned automatically or by the user. s queue engine determines the correct editor and approver, and the path the document takes through the organisation until completion. Team members access all data and perform all document-related tasks via s collaborative Flowtime environment, a Microsoft SharePoint portal. Managers can monitor the status of document tasks with rich visual dashboards. s rule engine ensures that each task is completed on time. Users can find documents using SharePoint s enterprise search capabilities. Track Record s Document Solution has been implemented by an international publishing corporation to control a QA document review process involving thousands of documents per day. The solution helped save costs, improve product quality and reduce turnaround-time. Quality Assurance Solution 5

6 2. Complaints One of the largest food conglomerates in EMEA, is using PNMsoft's to manage quality assurance for its production plants, distribution centres, and outlet points. Applying the advantages of Active Process Management, the organisation has gained a greater ability to respond to complaints, both external and internal. automates the organisation s handling of complaints, which would normally be taken by Customer Service Representatives and transmitted on paper to the appropriate department. This took time and was ineffective in responding to customers with corrective actions. The procedure was digitised and unnecessary paperwork was removed. Complains now initiate a process to analyse and correct the issue, and notify the initiator of the complaint status. Complaints can also be initiated in by industry-standard CRM systems. Quality Assurance Solution 6

7 3. Risk Management An international agricultural products manufacturer is using for its Risk Management process, as it applies to product quality risks. The process automates and controls the assessment of risk due to delivery or inherent quality issues, and helps process participants determine the correct course of action, in order to minimise financial risk. enables you to manage all types of risks: Health, Safety, Environment, Financial and more. Risk is assessed in an assisted manner with the help of historical data and real time analytics. All stakeholders can collaborate on determining the correct risk assessment. The process is quicker and the assessment more accurate, saving the organisation time and money. You can leverage s SharePoint Flowtime interface as an all-inclusive corporate risk management portal, ensuring that all stakeholders have access to risk information and can collaborate on risk management decisions. supports ISO Risk Management standards. 4. Audits and Compliance with ISO Standards All industries must deal with the double-edged challenge of regulatory compliance: Fail - and face the consequences; Succeed - at the cost of time and productivity. provides a fully-automated solution which ensures absolute compliance with regulation while maintaining optimum efficiency. audit forms can be completed via tablet mobile devices by multiple parties and can ensure compliance with: ISO 9001 standards Government and financial regulations Safety audits SOX audits SLA agreements Internal Procedures Quality Assurance Solution 7

8 5. Corrective and Preventive Maintenance is used by major manufacturing corporations for its Correction and Preventive Maintenance processes. Each of these processes enable the standardization and control of correction and preventive maintenance procedures, which helps to prevent errors, and ensures better product quality across the board. These processes can be initiated from nonconformities, audits, and complaints processes, or as standalone processes. supports RASCI Methodology. 6. Non-Conformities s non-conformities process enables an organistion s employees to report nonconformities or defects in the product. This kicks off a process which is first evaluated by a professional staff person, and then, if determined to be a true defect, is sent to the correct party which can rectify the problem. can classify non-conformities according to ISO/IEC Quality Assurance Solution 8

9 7. Technological Capabilities is an Intelligent Business Process Management Suite which goes beyond the feature set of traditional BPM suites and incorporates: An Easy-to-use App Studio 100% Web.NET UX Studio Web Forms and Collaborative Flowtime Process Optimising Analytics Communication with External Systems Mobile Process Operation Cloud Services App Studio The App Studio makes development fast, easy and collaborative. It can also function as an effective pre-implementation modelling environment. Its features include: Codeless workflow implementation in a 100% web environment. Ability to add comments to workflows for design collaboration. Workflow integrity validation prior to execution. Extensible design supporting custom activity creation. Rich modelling functionality. Quality Assurance Solution 9

10 UX Studio s UX Studio boasts a groundbreaking.net markup editor in a 100% web development environment, enabling developers to rapidly collaborate on forms which revolutionize the end-user experience. Its simplicity is matched by its power, such that the novice can build a workflow in minutes, while the expert can create complex data models and sophisticated user interfaces using enterprise tools. The UX Studio includes the following features and improvements: Fully.NET editor with Ajax support and server side code in a 100% web environment. A model-first mode which enables you to create views in a few clicks. Auto-generated views from a data model, reducing time-to-solution. Support for simple and complex data models in the same designer. Rule-based action wizards for forms behaviour. Workflow expression editor that is built into the forms and the forms markup. Creation of a variety of form views (mobile, read-only, etc.) Improved performance for form rendering and data saving. Quality Assurance Solution 10

11 Web Forms and Collaborative Flowtime enables organisations to rapidly design and implement digital forms which replace paper-based forms. Forms are easily integrated into processes, such as request and approval, which ensure that each form reaches the appropriate party and is carried through to completion. forms can be managed via s SharePoint Flowtime, or as standalone forms in other web-applications. can transform your forms: Central Collaborative Process Operation Flowtime is integrated into the common working environment (e.g. SharePoint). Process data and status are highly visible, enabling employees to make fact-based decisions, and managers to track employee tasks & bottlenecks, optimising performance. Quality Assurance Solution 11

12 Monitoring and Process-Optimising Analytics provides two types of process analytics, which lead to more intelligent business operations and process optimisation: Extra-Process Performance Analytics These are analytics about the process, which enable stakeholders to track process performance via Flowtime dashboards and display KPI such as average execution time, ratio of open/close processes, process participant performance comparisons, and process status levels. These analytics help processes designers and business analysts assess how successful the process is and highlight areas that require improvement. Intra-Process Analytics enables developers to create real-time analytics which aggregate and calculate intra-process data, and can be easily incorporated into the process to enable the process to optimise itself over the course of time. Intra-Process Analytics are built into the Business Rule editor enabling routing according to their results via a simple GUI. Quality Assurance Solution 12

13 Communication with External Systems can rapidly and easily integrate with your existing ERP, CRM, /File Systems, Mainframes, and Oracle DB. With its wizard-based connectors and flexible architecture, can integrate with virtually any system. This enables your BPM solution to react to/trigger external events and it means that you can fully incorporate your BPM solution into your enterprise s operations. Integration Activities s wizard-based GUI enables you to define the following integration activities: SAP RFC Consumer Web Service Consumer/Listener SharePoint Listener External Service Consumer/Listener WCF Consumer Once communication is established, you can use request/response objects as part of your workflow in expressions and business rules. External Systems Track Record integrates between the end-user interface and existing systems. It has an impressive track record integrating with the following systems: SAP ERP JD Edwards ERP Microsoft Dynamics CRM SharePoint Oracle BizTalk Quality Assurance Solution 13

14 Mobile Process Operation PNMsoft understands that a majority of business users now also work on-the-go via mobile devices. As such, provides the ability to operate processes via mobile, improving the user experience, reducing bottlenecks and leveraging emerging work practises for process improvement. The Process Mobile feature set includes: Mobile Portal This service provides a mobile device-friendly portal that provides the user with all of the end-user capabilities provided by the Flowtime. The portal utilises the latest HTML5 standards to provide a cross-platform solution. The portal can be configured by the customer to meet specific requirements and is available as an app or an online service. 1 Click This feature enables users to complete process tasks at the click of a link from their mobile phone or PC. Mobile MI This service exposes the MI, including rich visual dashboards and reports to all mobile devices. Mobile reports enable managers on-the-go to monitor process performance and make quick decisions on how to manage their team. Tablet Capabilities Users can design and operate processes on their favourite tablet devices, enabling full access to the entire BPM suite from any location. Quality Assurance Solution 14

15 Cloud Services Cloudworks is a full ibpms delivering enterprise capabilities, providing modelling, execution, monitoring and simulation capabilities delivered in a cloud environment. FRAMEWORKS IN THE CLOUD IN THE CLOUD SharePoint For All Data Sharing Extranet PNMsoft s Cloud Services Unified Comms Mobile Subscribe ON PREMISE Third Party Network ON PREMISE Corporate Network Tenant Management System Cloudworks includes a tenant management system which enables a single cloud-based installation of to host multiple tenants as independent organisational units. The Tenant Management System enables enterprises to set up organisational clusters which include several organisations, and have them hosted on a single infrastructure, minimising costs and maintenance and enabling enhanced control and oversight. This highly scalable solution provides all options varying from private installations to shared everything. Quality Assurance Solution 15