Real-time Digital Banking With Fast Data

Transcription

1 Copyright 2015 TIBCO Software Inc. Real-time Digital Banking With Fast Data Kevin Pool - Asia CTO

2 Business is Evolving. Copyright TIBCO 2

3 Banking is Integrating into the Customers Life STUDENT ACTIVE HOUSE HOLD INVESTOR OFFICE LUNCH SHOPPING DINNER

4 LOW VALUE HIGH VALUE CONTEXTUAL CONVERSATIONS MOST PROFITABLE SELF SERVICE LEAST PROFITABLE HIGH TOUCH LOW TOUCH AUTOMATION

5 Digital forces change in the Enterprise

6 The Integrated Citizen Contextual Awareness Marketing Campaign trending above expectation Operations Delay causing check-in overflow IT No messages for past 5 mins Increasing response time Sales New lead validated Contract reached W status Operations Exceptional load delivered to warehouse Copyright TIBCO Software Inc.

7 CORE BANKING CARDS FINANCING Copyright TIBCO Software Inc. Achieving Customer Single View SYSTEM UI CIF CORE Master CIF e-cif ACCOUNTS/PR ODUCTS INTERACTION TRACK & TRACE UP-SELL/CROSS- SELL CONTEXT SERVICES LOOKING GLASS Operational View of the Customer TIBCO Platform CIF SYSTEM UI e-cif ` Analytical View of the Customer CARDS Master e-cif MASTER DATA SERVICES ANALYTICS SERVICES Master View of the Customer GLOBAL CUSTOMER MASTER CIF e-cif SYSTEM UI FIN Master e-cif PRODUCT CHANNEL RELATIONS

8 AUTOMATED AND PERSONALIZED 2nd Street Branch is 4 minutes away and has no wait CUSTOMER SERVICE YOUR WAIT TIME WILL BE 24 MINUTES 4 ATM s ARE AVAILABLE 2nd Street Branch is 4 minutes away and has no wait

9 Drivers for Digitalization Rapidly Innovate Evolve Differentiate Introduce New Products & Services Faster New Solutions Through Experimentation Create Processes Prepared for Rapid Evolution Customer-centric & Context-aware Business

10 Every Business Should Collect and Analyze Big Data

11 Short-lived opportunities

12 Critical timeframes

13 Copyright 2015 TIBCO Software Inc. Find and Act on Critical Business Moments Deliver proactive customer service Make crosssell offers Predict equipment failure & fix proactively Restock inventory Optimize Pricing Identify fraud Reroute trucks Anticipate and handle disruptions Business Moments occur in Every Facet of Enterprise Operations, they drive competitive differentiation, customer satisfaction and business success!

14 FAST DATA Business Moments Changes in Values require Rapid Response Quickly Declining Business Value BIG VALUE comes from processing and intelligently reacting in Real Time

15 BIG DATA LETS YOU UNDERSTAND WHAT S ALREADY HAPPENED FAST DATA LETS YOU INFLUENCE WHAT S ABOUT TO HAPPEN

16 Fast Response = Big Value $$$$ Business Event Business Value $$$ $$ Data Ready for Analysis Analysis Completed Decision Made Value Increases with Shorter Response Times $ Action Taken Time

17 Issues with Traditional Data Processing Act Data collected from multiple sources and periodically placed in a persistent store. Analytical processes against stored data Analyze Store Introduces too much decision latency Responses are delivered after-the-fact. Decisions are made on old and stale data. Maximum value is lost.

18 The New Era: Fast Data Processing Act Store Events are analyzed and processed in real-time. Decisions are timely, contextual, and based on fresh data. Analyze Decision latency is eliminated, resulting in: Superior Customer Experience Operational Excellence Instant Awareness and Timely Decisions Copyright TIBCO Software Inc.

19 Ask Every Interesting Question Every Millisecond App Sensors Social Events Streaming Analytics Automated Offers Mobile / Web Social Automated Decisions

20 Copyright TIBCO Software Inc. APIs Extend the Edge of the Enterprise Cloud APIs API Provider Organization Suppliers Channel Partners 3 rd Party Developers Apps Partners Employees In-House APIs APIs Internal Reuse

21 Real-Time, Visual, Business Operations Alerts Live visualization Dynamic aggregation Ad-hoc continuous query Action LiveView Continuous Query Processor

22 21% INCREASE CONSUMER SPENDING SHORTENED TIME-TO-MARKET BY 92% Real-Time Contextual Marketing

23 Omni-Channel Contextual Engagement

24 Real-time Contextual Architecture Real-time Visibility and Adjustments Real-time Branch Interface Discover & Plan Define & Execute Monitor Target Segments Real-time CRM/IVR Interface DWH Closed Loop Track and Trace Profiles & Preferences Real-time Real-time SMS/Mobile (SOAP/JSON) Portal (HTTP/JSON) Contact Policy Real-time Customer Image (Reality Service) Context Optimization Journey Tracking Scoring CRM Analytics Real-time ATM (ISO8583) Aggregation Real-time Eligibility Transaction History Real-time EDC (ISO8583) TIBCO Event Based Marketing Results DWH

25 BNY ConvergEx: Fraud / Compliance Analytics Fraud Compliance, risk & surveillance system built in record time, low cost Situation: Real-Time Compliance Requirement for Brokers VortEx, the BNY ConvergEx dark liquidity agency brokerage, required a new risk and compliance application to comply with SEC Rule 15c3-5 Problem: Existing Commercial Products Lacking Most existing products are not designed to provide an effective, intuitive way of filtering and investigating large amounts of real-time events. Solution: CRSS, Based on TIBCO StreamBase Developed and deployed the Compliance Risk Surveillance System, which provides a simple, intuitive, ad-hoc way to view and investigate real-time events. Impact: Market Disruption, First Mover Advantage Quadrupled employee productivity by allowing them to process more data in less time. Due to increased productivity, ConvergEx has expanded business because they can take on and manage the risk of more trade flow.

26 Real-Time Correlation Based on Timing and Windows WHEN any security that has 2 million shares or less in 30-day ADV AND has 25 or more cancels BETWEEN 9:25AM AND 9:30AM, log as possible Spoof and STOP TRANSACTION Trade Orders Trade Executions Trade Cancels ALERT 9:25 9:29:59 Average Daily Volume

27 TIBCO makes it easy for our operations staff to whittle 100 million trading events down to the hundreds a day matter. That enables us to fix compliance issues during the day Instead of waiting for the end of the day to do a forensic dig. - Bruce Osterover, Head of IT, BNY ConvergEx 27

28 Login Events Funding Events Payment Events Account Events Fraud: PayPal Risk Management Platform BillMeLater Fraud Sciences Statistical Models TIBCO BusinessEvents Real-Time CEP Platform Fraud Detection Risk Databases PayPal concepts Account Devices Transaction Funding Rules Payment flow state machine Lead Creation Lead review Agents Auto-D Engine Data Warehouse PayPal Messaging

29 Prepaid Gift Card Fraud Internal Users Visualization Farm Partner Access Business Analyst create analytic views on realtime & historical data Publish Reports Wal-Mart business analyst logs in and checks card effectiveness Product research for gift card usage and patterns Consume Reports Executives for P&L, velocity monitoring Consume Reports Mixed Graphs Target business analyst logs in and checks card effectiveness Real-Time Fraud Cluster Big Data Cluster TIBCO StreamBase Hadoop TXNs Stop large Redemptions Stop too many redemptions at one location Monitor redemption limits Correlation for redemption skipping

30 A new blueprint to build applications

31 Fast Data turns Data into Differentiation

32 Copyright TIBCO Software Inc. Only TIBCO Has the Road to Fast Data THE TIBCO PLATFORM IS UNIQUE IN ITS ABILITY TO SEEK, UNDERSTAND AND RESPOND TO REAL-TIME EVENTS