SUBEX MANAGED SERVICES

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1 SUBEX MANAGED SERVICES In-depth understanding of operator s networks Expertise in Revenue Assurance and Fraud Management Extensive domain assessment experience Ability to provide domain and product training

2 Subex Managed Services Portfolio overview Communications service providers (CSP) worldwide are exploring new avenues for revenue enhancement and this is changing the dynamics of the telecom industry. The challenge is to continue exploring while maintaining undiluted focus on their existing B/OSS investments. Traditional outsourcing methods are no longer as today operators are looking for business partners who can help reduce cost, improve quality and influence time-to-market with capability-led engagements. At Subex, our Managed Services offerings are designed to drive outcomes, protect revenues and enhance customer experience. It is pillared on four main aspects: cost, quality, time-to-market and capability. Our engagement is aimed at providing rapid ROI and increasing efficiency. Subex Managed Services offers a variety of engagement models providing complete flexibility to operators based on their business needs. Subex Managed Services Business Operations Application & IT Support Assessment & Consulting Key Outcomes Actionable Intelligence Enhanced Protection Best Practices & Process Offerings Business Management Services Consulting & Assessment Services

3 Value Propositions Subex Value Typical Scenarios How does Subex help? Typical Results Accountability Lack of measurement and practices to track ROI Best practices and processes to drive KPI achievement Commercial models drive focus on ROI Stringent, granular SLAs Industry standard KPIs > 20% Higher ROI* Expertise Staff struggles with application management and tuning Lack of best practices and processes Lack of domain knowledge Industry recognized domain and subject matter experts Well established processes and SOPs Long standing product experience 15-20% More Productive* ROC Enabled B/OSS automation stack generally a motley set of applications which don t work very well together thereby increasing automation costs Absence of a pre-integrated seamless automation platform Absence of product portfolio roadmap and evolution Unified functions with common data processing, reducing TCO & OPEX, integration of common business workflows and solutions to specific business problems Industry pioneering, integrated ROC platform Bespoke automation of best practices and SOPs > 15% More Efficient* People Augmenting current team swiftly to accommodate new services, regions, domains, etc. Employee retention issues Ready pool of trained resources, rapid deployment, rigorous program management Global delivery model 10-15% Faster to Start* Freeing Valuable Bandwidth Significant overheads in coordinating with multiple stakeholder / vendors while ensuring smooth continuity of current, day-to-day operations Single point contact for a variety of functions - application support, business processes, analysis and reporting 7-9% More Efficient* * Actual results can vary based on current maturity level of operations and regional variations Application Management Services Change Management Services IT Management Services

4 Business Managed Services The business landscape for communication service providers is changing rapidly. Factors such as increasing cross industry convergence, newer B/OSS elements, increasing competition, diminishing margins, evolution of content-based services and customer requirements are forcing operators to respond quickly while sustaining profitable growth. It has thus become critical for operators to focus on the key areas that impact profitability like revenue, margins, cost of service delivery, service agility and operational efficiency. Our business transformation and optimisation program helps addressing these challenges and also identifies fraud & leakage scenarios which have been running undetected in the system. Revenue Assurance Business Process Revenue Streams Revenue Assurance Business Process Prepaid Provisioning and Activation Event generation and processing Rating and Billing Collection and Accounting Postpaid Order entry Authentication & signaling Reference data Credit management Inter Connect Roaming Customer and services provisioning Event setup & record generation Event record processing Error management Rating & billing Billing disbursement Settlement Collection General ledger Fraud Management Service Elements Fraud Monitoring Process Enhancement Fraud run time and loss management Enhanced fraud related operations & closure Hotlist management Fraud best practices implementation Fraud SoPs & policies set up Measure Fraud Monitoring Analyze Reporting Fraud root cause analysis Fraud run time analysis and weekly reporting Improve

5 Benefits Better KPI & SLA Compliance 95-98% adherence to enhance performance Lowering OPEX 15-20% reduction due to skilled operations resources Case Closure & RCA Case pendency & root cause analysis to ensure business efficiency Operational Coverage 100% through monitoring controls, periodic assessments, trainings & recommending improvements Robust KPI and SLA Fraud Case Analysis & Reporting Review Calendar Adherence Analyst Work Rate Case Creation Rate Team Work Rate Reporting On Time Delivery

6 Consulting and Assessments Our Consulting and Assessment service helps Communications Service Providers determine operational priorities and identify gaps. Our two main offerings are Business Consulting & Assessments and Application Health Check Assessment. In Business Consulting and Assessments we perform a study of Revenue Assurance & Fraud Management functions in terms of maturity, effectiveness, efficiency, people, processes, procedures and measurement. In Application Health Check Assessments, we perform health checks of ROC Revenue Assurance & Fraud Management Applications in terms of server health, database health, data feed, traffic load health and overall application health. Types of Assessments Business Consulting and Assessments System Health Check Gap Analysis Data Analytics Maturity & Roadmap RA & FM System Health Check

7 Business Consulting and Assessments Gap Analysis Data Analytics Maturity & Roadmap Process designing & benchmarking with industry standard Identification & plugging of design & operational gaps Policies & procedures and internal controls review Data gathering & transformation Data synthesis & analysis Quantify & reporting Determine how activities of RA & FM operations are measured Determine the completeness of the activities performed by the system Determine the degree of tools & systems support utilized Application Health Check Assessments Data feed Analysis Requirement analysis Hardware & OS level checks Database checks Reporting System level cleanups Benefits Performance Enhancement Review of all RA & FM controls resulting comprehensive coverage Controls review and KPI/risks recommendations End to end reconciliation ensuring accuracy Analysing revenue streams and recommending new controls Recommending automation and RA, FM system maturity Lowering leakage due to sample CDR validation Leakage Reduction

8 Application & IT Management Services Revenue Assurance & Fraud Management are decision support functions where accurate results and subsequent benefits are largely dependent on timeliness of data feeds, accuracy of alarms, leakages being reported and reduction of false positives. Engaging in Application Management operations can significantly influence the overall value derived from RA & Fraud Management. Application Management oversees all the critical checkpoints of Revenue Assurance & Fraud Management to ensure that these applications deliver maximum throughput and accuracy of results further helping the business teams. IT Management Services covers ad-hoc issue based support, periodic maintenance activities and proactive health check related activities around database, Fraud Management, Revenue Assurance and DICE Servers. The delivery is done through system administration support and database administration support. Benefits Performance Enhancement Ensuring application availability during business hours 20-30% reduction in false positives for FMS and 15-20% for RA 10-15% increase in accuracy of results (alarms, leakages etc.) Decreasing CAPEX by management of controls, rules & audits Proactive maintenance through application maintenance calendar Lowering OPEX by 15-20% due to skilled resources Cost Reduction

9 Change Management Services Change Management Services cover development & delivery of ROC Revenue Assurance, ROC Fraud Management & DICE product change requests to ensure higher coverage cost benefits and lower turnaround time. With dedicated resources, guaranteed quality and timely delivery governed by SLAs, Change Management Services give great business benefits. Change Management Domain Business Gathering Change Configuration Testing Deployment & Post Production Business Requirement Support change requests around ROC Fraud Management, ROC Revenue Assurance & DICE Enhancement of existing ROC Fraud Management, ROC Revenue Assurance & DICE tool capabilities and coverage Development & testing process adherence along with release packaging & UAT support Benefits Cost benefits in terms of discounts due to guaranteed CR demand expected from the Customer Great turnaround time against adhering to the change in the Customer s network Traditional CR management & team mobilization overheads reduction

10 Managed Services Footprints "We were very impressed with Subex s credentials in Revenue Maximization for fixed and mobile networks. The scalability and interoperability of the Subex solutions across both our networks made it the right choice for us considering our current need." Michael R. Carroll, CEO, BTC Tier 1 - EMEA - MS RA & FM Tier 3 - EMEA - MS FM Subscriber Base 50 Million Subscriber Base 4 Million Traffic Load Post Paid Approx. 5 Billion/day Traffic Load Post Paid Approx.20 Million/day Service Spectrum Voice & data (2G & 3G) and VAS Service Spectrum Voice & data (2G, 3G, 4G LTE) & Content Total Fraud Loss Detected $5 Million Total Fraud Loss Detected $3.5 Million Total Leakage Detected $56 Million Total Fraud Loss Avoided $40 Million

11 "We are pleased to recommend ROC revenue assurance and managed services, the combination of which has been providing us with constant results" Lee Kah Yau, Head of Revenue Assurance, Maxis Tier 2 - EMEA - MS FM Subscriber Base Traffic Load Post Paid Service Spectrum Tier 2 - APAC - MS FM 10 Million Approx 60 Million/day Voice & data (2G, & 3G) & VAS Subscriber Base Traffic Load Post Paid Service Spectrum 10 Million Approx. 90 Million/day Voice & data (2G & 3G) and VAS Total Fraud Loss Detected $0.5 Million Total Fraud Loss Detected $1.6Million Total Leakage Detected $80 Million Total Leakage Detected $4.5 Million

12 About Subex Subex Ltd. is a leading telecom analytics solutions provider, enabling a digital future for global telcos. Founded in 1992, Subex has spent over 25 years in enabling 3/4th of the largest 50 CSPs globally achieve competitive advantage. By leveraging data which is gathered across networks, customers, and systems coupled with its domain knowledge and the capabilities of its core solutions, Subex helps CSPs to drive new business models, enhance customer experience and optimise enterprises. Subex leverages its award-winning analytics solutions in areas such as Revenue Assurance, Fraud Management, Asset Assurance and Partner Management, and complements them through its newer solutions such as IoT Security. Subex also offers scalable Managed Services and Business Consulting services. Subex has more than 300 installations across 90+ countries. Pipeline Innovation Award 2017 for Innovation in Managed Services and Security & Assurance category Global Telecoms Business Innovation Award 2017,2016, 2015, 2014, 2012, 2011 Awarded Global Carriers Awards 2015 Winner of Telecoms Award 'Advances in B/OSS' category Awarded Best Global Product/Services Received Global Market Share Leaderin Financial Assurance Award 2012 BSS&OSS Latin America Best Fraud Prevention Project Award 2016 Subex Limited Subex, Inc Subex (UK) Ltd RMZ Ecoworld, Devarabisanahalli, Outer Ring Road, Bangalore India Airport Way, Bldg. 1, Ste. 390, Broomfield, CO st Floor, Rama 17 St Ann s Road, Harrow, Middlesex, HA1 1JU Tel: Fax: Tel : Fax : Tel: Fax: For more information write to info@subex.com Subex (Asia Pacific) Pte. Limited 175A, Bencoolen Street, #08-03 Burlington Square, Singapore Tel: Fax: Regional offices: Dubai Ipswich Subex Limited All rights reserved. Although every endeavour has been made to ensure that the information contained within this document is up to date and accurate, Subex Limited cannot be held responsible for any inaccuracy or error in the information contained within this document