Horizon. A complete communications service for your business

Transcription

1 Horizon A complete communications service for your business

2 Easily control your fixed and mobile telephony Horizon is a complete communications service for your business that provides an extensive The benefits of Horizon Features you can easily control Horizon puts you in complete control of your phone system and Empower your staff with one number anywhere mobile phone simultaneously; ongoing calls can be hanging up and a single voic box can be accessed An on-demand service with no hidden costs Lower call costs Horizon offers all the cost Horizon helps businesses Number choice A business continuity solution Unexpected events 2

3 What makes Horizon different? Gamma Hosted 1 Premium handsets plus desktop and mobile clients Horizon provides high standards of phone interoperability 2 An easy-to-use web interface providing feature control and valuable user information 3 The Gamma IP network, reliable and secure 4 Broadsoft call controller platform at the heart of Horizon providing the broadest feature set and a sole focus on delivering the richest user experience 3

4 How does it work? Easy-to-use interface Horizon provides a broad range of call handling dashboard gives you convenient access to information Call recording Administrator interface Auto Attendant call routing options for different areas of the business or create announcements to inform callers of details 4

5 Who is Horizon aimed at? Dynamic businesses that want flexibility never lose calls as each user can Ideal for multi-sites you don t need an expensive system calls are free between locations and mobiles and everyone shares the same dial plans and Organisations that prefer outsourcing and Opex no or running Organisations that need a business continuity solution can be instantly moved across to locations Improving customer contact Put seamlessly Training and monitoring to record calls means calls can be recorded from any 5

6 Your choice of handsets Polycom VVX lines or speed dials 320 x 240 pixel resolution Polycom HD Voice up to 7KHz on all audio paths Polycom VVX500 Performance business media communications for busy professionals 12 line appearances or speed dials 320 x 240 pixel resolution Polycom VVX310 to moderate call volumes 6 lines or speed dials 208 x 104 pixel resolution Additional expansion units and conference phones SoundPoint IP450 SoundPoint IP331 and IP335 available on 335 device SoundPoint IP650 and features such as executive busy lights SPA525G connectivity Bluetooth compatible busy lights SPA502G SPA504G busy lights Analogue converter boxes SPA509G attendant consoles Cisco 302D DECT Cordless Handset needing mobility call features 50m indoor/300m outdoor range 6

7 Key features Working as part of a team N-Way Call colleagues Hunt Groups for distributing and allocating calls across your team Call Transfer to any internal or external number Sites, Groups and Departments Instant Group Call Improving your company image next call Music on Hold Diversion Inhibitor using Auto Attendant Enhance your brand by uploading your company you have permission to call on behalf of Ensuring security and preventing fraud Use Call History and missed Authorisation Codes Working efficiently Last Number Redial for convenient repeat dialling through the user interface or client Assign calls to cost centres using Account Codes Use to manage incoming calls Anonymous Call Rejection or Selective Call Rejection so that you can stay productive Busy Lamp Keys Do Not Disturb Company directory available from the handset and up to 100 speed dials for your favourite numbers Use training purposes Mobile and flexible working Call Play a Voic One Number Anywhere and Call Notify by Use your number and preferences on any enabled 7

8 Options Soft clients options mobile and access a range of features to ensure your colleagues and customers are lets you connect your service and mobile client to ensure that you can control Presence and add to the core Horizon services and provide an Android Smartphone App enables a user to Using Horizon soft clients you can: simply adding a headset shops and customer premises Monitor your favourite contacts Presence status status tells you it might not be convenient for them for direct customer support Directly control your user account to implement call features 8

9 Horizon Integrator options and Microsoft Features include: Call Preview Horizon users to prepare for the incoming call and to your company the information on their screen Presence changes Integrator CRM Call queuing option your incoming calls professionally and provides constant Horizon Call Queue Users and Groups benefits: their call is important to leave a voic message Queue up to 25 calls Simultaneous Hunt Group 9

10 Options Management reporting option you export the statistics you need to help manage Additional benefits available by using Akixi: No server on site and supports business continuity Real-time stats routes into the business are constantly monitored Accessible from any internet-enabled device monitor on the go through your mobile Monitor a call Highlight suspicious activity or unauthorised calling Abandoned call recovery See instantly if it has been returned By using management reporting you can: customer service ability to return them of operators is in place at all times Analyse internal call patterns 10

11 Receptionist console option achievable through a more traditional phone and Receptionist Console benefits: as required Multiple receptionists managing single or multiple numbers caller priority 11

12 Horizon A complete communications service for your business cloudtelephones.co.uk To discuss the options for Gamma Horizon in your business call our Hosted VoIP experts on Normal hours 9am pm. Out of hours support: info@instate.co.uk or info@cloudtelephones.co.uk Te rms & Conditions apply, available on request. E&OE. Cloud Telephones Ltd, Harvey House, St Edwards Court, Romford, Essex RM7 9QD Registered address: High Street, Ingatestone, Essex CM4 9DW Instate Technology Ltd, Suite 1-12 Woodhead House, Centre 27 Business Park, Woodhead Road, Birstall, WF17 9TD