SAP CoPilot The Digital Assistant for the Enterprise

Transcription

1 SAP CoPilot The Digital Assistant for the Enterprise Thomas Reiss, SAP March 6, 2018 PUBLIC

2 The Next Paradigm Shift in Technology There is a big, disruptive platform paradigm shift coming now. Conversational AI platforms (CAPs) will be the next big paradigm shift in information technology. CAPs are already in market today, but more are coming. CAPs will likely be the strongest instigator of investments that exploit AI for a decade or more. This encompasses more than chatbots, virtual assistants and messaging-based applications: the emergence of CAPs will stimulate significant growth in the exploitation of AI in general. * Gartner Mainframes Minicomputer PCs LANs Client/ Servers Internet Cloud Mobile Social Artificial Intelligence IoT Today * 2

3 With the paradigm shift of Artificial Intelligence, Machine Learning and Conversational UX, we need to look at the bigger picture and design an experience for the screen and beyond the screen. 3

4 SAP CoPilot The Digital Assistant for the Enterprise

5 SAP CoPilot SAP s Digital Assistant and Bot Integration Hub Planned innovations Humanized Next-Gen UX with a Conversational UI using Natural Language Processing functionality Business Context Awareness understanding the business situation and pro-actively suggesting solutions Self Learning system using machine learning functionality to gain knowledge based on historic data and experience Cross Applications with One Personality and One Memory across all SAP Open and Extensible for Integration to SAP and Non-SAP Solutions Enabling our customers and partners to extend CoPilot Skills through bots, agents and APIs 5

6 Planned innovations SAP CoPilot Demo S/4HANA Procurement PoC To see what is available already today (without Natural Language Interaction), look at the YouTube video here: SAP Community blog: 6

7 Planned innovations Video Build your Skills for SAP CoPilot 7

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9 Planned innovations SAP CoPilot Demo Who is responsible? Invite to chat S/4HANA Project Management PoC 9

10 SAP CoPilot Everywhere One Digital Assistant and Bot Integration Hub Across All SAP Products & Solutions, Industries & LoBs Product direction for Ariba CoPilot for S/4HANA for Concur for Fieldglass for SuccessFactors for 25 Industries Aerospace and Defense Automotive Banking Chemicals Consumer Products Defense and Security EC&O Healthcare High Tech HER IM&C Insurance Life Sciences Media Mill Products Mining Oil and Gas Professional Services Public Sector Retail Sports and Entertainment Telecommunications Travel and Transportation Utilities Wholesale Distribution for Hybris for C4C for Leonardo / IoT for 12 LoBs Asset Management Commerce Finance Human Resources Manufacturing Marketing R&D / Engineering Sales Service Sourcing and Procurement Supply Chain Sustainability 10

11 DRAFT SAP s Conversational AI Landscape Integrated in SAP Solutions External Channels SAP CoPilot Digital Assistant and Bot Integration Hub SAP Leonardo Conversational AI Foundation Bot Builder, Conversational AI Services, Domain Knowledge SAP Business Solutions & Infrastructure SAP S/4HANA, SAP SuccessFactors, SAP Ariba, SAP Hybris, Concur, SAP Fieldglass, SAP Cloud Platform, etc. 11

12 Product direction Video Your Daily Briefing with SAP CoPilot 12

13 Video 1: Your Daily Briefing (Video not embedded in this PPT version)

14 Thank you. Contact information: Dr. Thomas Reiss Vice President User Experience & Fiori Product Management

15 Appendix

16 SAP CoPilot Today Capabilities Watch on YouTube with S/4H Cloud 1708 Notes and Screenshots: Create notes & capture screenshots from apps, navigate to the app from the screenshot. Add annotations and blacking-out areas Recognizing Business Objects: Business objects within the current application context as well as those referred to in notes or chats are recognized. In-Context Chat: Chat with other users from your business application context, sharing notes, screenshots and business objects. Save the conversation for later use. Quick Actions: Quickly create business objects via embedded QuickCreate UIs; fields are pre-filled from SAP CoPilot context. Procurement Activity Contact Person Revenue Recognition for Projects: Temporary Adjustment Unit of Measure Payment Advice Digital Support Experience: Create Support Ticket Docking on FLP: CoPilot and application are shown side-by-side, instead of CoPilot hovering over the application. Suggesting participants from business context: This feature is based on specific annotations added by app developers. 16

17 SAP CoPilot Product road map overview - key themes and capabilities Go up Recent innovations (1) 1805 Planned Q2/2018 (1, 2) 1808 Planned Q3/2018 (1,2) 1811 Planned Q4/2018 (1,2) Functionality Functionality Functionality Functionality Create screenshots of WebDynpro and SAP GUI screens for SAP S/4HANA Undo in chats Application availability SAP CoPilot available for SAP S/4HANA 1709 (on-premise) in Q1/2018 (March). Additional SAP S/4HANA Cloud QuickCreates, including Create Feature Request for DSX Planned for availability later in Q1/2018: SAP CoPilot 1802 chat available for SAP Integrated Business Planning (1802) Conversational UI: Initial set of natural language interactions (NLI) supported Skill Builder for SAP S/4HANA onpremise usage allows customers to build their own CoPilot NLI skills Native SAP Fiori for ios app, with continuity across devices Integration of Digital Support Experience bot allowing NLI Application availability SAP CoPilot planned to be available for SAP S/4HANA 1709 (on-premise) in Q1/2018. First NLI use cases for SAP S/4HANA Cloud st Digital Support Experience (DSX) bot to create incident & search for help My Inbox NLI support SAP S/4HANA KPI NLI support Chat: Display online presence of users Enhanced Natural Language understanding Skill Builder enhancements Application availability First NLI use cases for SAP S/4HANA 1809 (on-premise) SAP SuccessFactors (beta) Enhanced NLI capabilities for Digital Support Experience for SAP S/4HANA Cloud Enhanced Natural Language understanding Slack integration (beta) Skill Builder enhancements CoPilot notifies and advises the user in selected SAP S/4HANA business situations Application availability SAP CoPilot planned to be available with SAP Hybris Marketing Cloud Additional CoPilot NLI Skills for SAP S/4HANA Cloud SAP Success Factors Further enhanced NLI capabilities for Digital Support Experience for SAP S/4HANA Cloud 1. This is the current state of planning and may be changed by SAP at any time without notice. 17

18 SAP Conversational AI Landscape SAP CoPilot and Recast.ai are highly complementary solutions SAP CoPilot The Digital Assistant and Bot Integration Hub for the Enterprise RECAST.AI The Collaborative Bot Building Platform Digital Assistant framework to enable business processes with Natural Language Interaction Highly scalable, based on OData model with CoPilot Skill Builder Business Context Awareness; understanding the situation Fully integrated into SAP products like S/4HANA, SuccessFactors, and more soon Integrates all CoPilot skills in one stand-alone mobile app Supports external channels like Slack, MS Teams, G Suite (H2/18) Enterprise Metabot integrating bots (e.g. built with Recast.ai) via the Bot Integration Hub architecture First wave of CoPilot Skills in the areas of Finance, Procurement, Sales, Project Management, HR Collaborative platform to easily build from scratch, train, deploy, and monitor intelligent bots Off-the-shelf bots are pre-trained and can be used right away with State-of-the-art NLP/NLU API Made highly flexible through custom defined utterances Bots can be integrated in any channel (website, mobile apps, popular messaging channels like Slack, FB Messenger, kik, etc.) Multi-lingual for any language Automated customer, sales, and service solutions by industry 18