A Successful Strategy for Enterprise Collaboration in the Cloud

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2 A Successful Strategy for Enterprise Collaboration in the Cloud Karthik Chakkarapani IT Director, Technology Solutions & Operations American Hospital Association

3 Agenda About AHA The Challenge Requirements & Vendor Selection Process Solution & Approach Architecture Features & Business Value Results Business Use Cases Advice Demo

4 About AHA American Hospital Association (AHA) is the National Organization that represents and serves all types of hospitals, health care networks, and their patients and communities Represents 5,000 hospitals, health care systems, networks & providers of care Represents 12 personal membership groups that comprises 40K+ members. Ensures members' perspectives and needs are heard & addressed in national health policy development, legislative and regulatory debates, and judicial matters. Is the voice of members in Washington, earning respect and attention from political, opinion leaders and the media. Focus on federal relations, policy, and communications has resulted in a strong record of changing the thinking of Congress and the executive branch. Brings value in the form of service and leadership to the hospital field to promote a higher performing health care delivery system. Provides hospital leadership, professional development, performance improvement & excellence.

5 AHA s Vision, Mission & Values Vision A society of healthy communities, where all individuals reach their highest potential for health Mission To advance the health of individuals and communities; the AHA leads, represents and serves hospitals, health systems and other related organizations that are accountable to the community and committed to health improvement Values People Integrity Leadership Diversity Collaboration Excellence Innovation

6 Who We Are? What We Do? Advocacy & Member Relations Policy leadership, federal relations, communications & resource Center Hospital Operations (AHA Solutions) Advancing the adoption of excellent practices/solutions Information & Media (Health Forum) Helping leaders to advance hospital strategy and performance Hospital Professionals (PMGs) Advancing professional development and capacity Trustees/Boards (CHG) Developing excellence & accountability in governance Nursing Leadership (AONE) Shaping health care delivery through innovative nursing leadership Core Organizational Functions & Services Optimizing operational effectiveness & efficiency Information Technology Finance, HR, Admin Legal, Meetings, Travel Community Health (ACHI) Strengthening community health & delivery of community benefit R&D (HRET/HPOE) Transforming health care through research, education and dissemination Physician Leadership Initiative (PLI) Advancing excellence in patient care Diversity in Leadership (IFD) Expanding health care leadership opportunities for ethnically, culturally, and racially diverse individuals

7 The Challenge Improve & Increase Communication & Collaboration across the Organization Provide New ways for a diverse group of AHA Business units & Employees with different Skills & Expertise to Interact, Communicate, Collaborate & Share information and ideas efficiently Foster Innovation & Creativity across the organization to attain Performance Excellence & Process Improvements Break-down Silos across business units and Tap collective intelligence to solve challenges Facilitate Learning and Capture Knowledge on best practices, standards and methodologies Discover People, Skills, Expertise and relevant Information quickly & easily Manage & Collaborate on Projects & Initiatives effectively & efficiently Provide a Central hub for Information Management, Aggregation & Delivery - Social tools, Seamless integration to SaaS Apps with Single Sign-On, Shared Services, News & Updates, Events, Calendar, Enhanced Security & IT Self-Service functions

8 Requirements & Vendor Selection Process Solution Requirements Vendor Requirements Creates a sharing culture SaaS based application Fosters creativity & innovation Public & Hybrid Cloud based model Absolute confidence in the adoption rate Fits the way people work Aggregates information from many sources Low Total Cost of Ownership One Single Sign-On Open Architecture ability to connect and integrate seamlessly with other websites, applications, network security and 3 rd party widgets (igoogle) Market leader & pioneer with good product strategy, roadmap & innovation Ease of implementation & use, robust UI, less training and support Less IT support & maintenance Ease of product support and maintenance High performance and ability to scale Click here to see SaaS Vendor Selection Framework & Checklist

9 The Solution & Approach Social Intranet & Collaboration Platform (Cloud Based Apps: Socialtext, Symplified, Box.Net, Delve) Effective Communication + Collaboration + Interaction + Sharing Knowledge & Ideas Leads to Process Improvement, Process Excellence, Break Down Silos, Creativity & Innovation across the Organization

10 Solution Architecture

11 Solution Architecture

12 AHA Demo Click here to see the demo video

13 Features & Business Value Features Social Networking Microblogging Collaborative Groups Distributed Spreadsheets Dashboard Wiki Workspaces Collaborative Blogs Desktop Application Mobile Application Application Connect Single Sign-On Intranet Self-Service Business Value Discover colleagues and follow people who will be helpful to you Accelerate and improve communication and collaboration among the people and teams you work with Share ideas and solutions Harness innovation and creativity Create a hub of information, ideas and expertise on important topics Get a rich picture of the people behind the work Bridge across silos and start conversations with ease Effectively tap the collective intelligence of co-workers Share quick updates with your team in a targeted way Manage and collaborate on projects and initiatives Single Sign-On to Enterprise Applications, IT Self-Service Run queries against Enterprise Applications systems/data and collaborate on the results

14 Results Next & New Generation Social Intranet, Collaboration platform & Information Hub Internal igoogle Improved Communication, Collaboration & Interaction between Management & Employees Achieved Effective & Efficient way for Strategy Alignment & Business Unit Initiatives Provided quick & easy access to AHA s knowledge base, resources, information, updates & events Achieved Effective & Efficient way for Project Management, Collaboration & Communication Increased Awareness of IT Strategy, Services, Support, Projects & Initiatives Improved Collaboration & Communication between Shared Services & Employees Eliminated Communication on Projects, News & Updates & Alerts Fostered Innovation & Creativity across the organization and generated a lot of ideas/solutions

15 Results Collaboration & Communication Task Force Explore how AONE can better meet the needs of members from small, rural and critical access hospitals and develop a plan to present to the board Benefits & Business Value Found relevant information faster and easier Got additional resources & articles Discovered people & expertise quickly Formed a new group for collaboration Information is now available & searchable \ Task force is on Schedule

16 Results Strategy Alignment & Initiatives Benefits Efficient Strategy Alignment to Projects Dynamic & Automatic Strategic Mapping Improved Communication, Collaboration & Interaction among Management & Employees Efficient Project Management Collaboration Increased Employee awareness of Strategies & Goals Find relevant information faster and easier Share ideas, comments & solutions faster & easily Fosters innovation & creativity to problems Drive towards Organized Communication Eliminated Communication

17 Results IT Service Management Benefits & Business Value Direct communication between CIO, IT Teams, Business Units & Employees Improved Communication & Collaboration Increased Employee awareness of IT Services & Support available (Service Catalog ITIL V3) Seamless Access & SSO to SaaS Applications Seamless integration to Box.Net & Delve (Video) Find IT relevant Information & Updates faster IT Self-Service, FAQs, Self-help Resources Improved Customer Service & Satisfaction Drive towards Organized Communication Eliminated Communication

18 Advice Strong Commitment & Buy-In from Senior Management Identify Communication, Collaboration Challenges and Pain-points Impact? Identify & define lead Use Cases Need, Value, Metrics etc Look for a robust solution preferably SaaS based application (as the market is moving at a rapid pace) Identify and recruit energetic Champions Do Road-shows, Hands-On Training, 101 sessions on Social Intranet (Facebook? Twitter? Blog? Social Media?) Provide Seamless integration and Single Sign-On to critical SaaS applications (Box.Net, IT Self-Service, HR etc) Publish News & Updates, Success stories and Use cases - Go to site Do Continuous Improvements & Minor Enhancements at regular intervals Listen..Measure..Monitor..Analyze Implement Don t Give Up!!!! Keep the Momentum!!! Demonstrate that IT can be a Strong Enabler of Business, Grow Top Line & Reduce Bottom Line & Not viewed just as a Cost Center or a Provider of Services

19 Resources Socialtext & Box.Net Videos Social Media Revolution Videos

20 Thank You Click here to see the demo video Karthik Chakkarapani IT Director, Technology Solutions & Operations American Hospital Association