IT S A HIGH TECH WORLD

Transcription

1 IT S A HIGH TECH WORLD Kimberly Westberry, Director Citizens Academy September 3, Agenda Welcome and Introduction The IT Movie! Breakout Sessions Around the Clock Care Data Center Operations Keeping Track of the Bad Guys Criminal Justice Information System Taking It to the Street GIS and Mobile Computing A Day In the Life of an IT Tech Troubleshooting Problems Viruses, Worms, and Other Bugs Security Wrap Up 2 1

2 Mission Statement To provide Volusia County agencies with a secure and reliable information technology and communications infrastructure along with the IT products, services, and knowledge necessary to streamline operations and deliver the highest quality customer service. 3 Vision Customers are highly satisfied Data is available at any time and from any location Information Technology employees are passionate, committed people that carry the fire and love for their jobs Information Technology is recognized in the industry as a world-class organization 4 2

3 Guiding Principles Information Technology will: provide professional and high quality services purchase software rather than develop it where appropriate implement leading edge technology deliver what's promised when it's promised conduct business in a legal, moral, and ethical manner provide employees with opportunities to develop skills and abilities develop relationships of trust, respect, and teamwork between IT staff and user partners 5 Snapshot The : manages a complex and diverse set of technologies and applications to support all facets of County business provides complete IT services to County Council and County departments provides various IT services to County Elected Offices and several outside agencies, including Clerk of Court, Court Services, Judicial, State Attorney, and Public Defender 6 3

4 Supporting a network of 130+ sites across 1,200 square miles PCs and Mobile Devices - 2,200+ PCs Smartphone Devices air cards 100+ Application Systems - Finance/Human Resource - Growth and Resource Management - Geographic Information System - Criminal Justice Information System Telephone System - 1 main and 53 remote telephone switches - 3,300 telephone handsets LARGE COMPLEX DIVERSE OPERATION 800 MHz Public Safety Radio System ft. radio system towers transmit/receive amplifiers - Over 8,275 radios used by all city and county first responders 24 x 7 x 365 Data Center and Help Desk servers trillion pieces of data - Oracle and MS SQL database management systems WHERE THE ONLY CONSTANT IS CHANGE 7 4

5 Information Technology Modernization Program Multi-year initiative wrapping up Transitioned to easy to use, web-based systems that utilize new technologies Builds infrastructure to support modern systems Replaces antiquated mainframe business systems Adds new systems that automate many manual processes Expands e-services with interactive web applications Replaces aging telephone and voice mail systems Upgrades 800 MHz public safety radio system 9 FY 2012/13 Adopted Budget $ 6,562,269 down 1.9% from FY 2011/12 DOING MORE WITH LESS Authorized Positions 80 realigned reporting structure and clerical support to reduce management and clerical head count by 5 positions using contract workers to augment technical staff allowing analyst and technician positions to remain vacant; will right-size number of permanent staff as economy improves Total number of filled positions 65 down 18% from total authorized positions Completed Work Orders 27,655 work orders completed in

6 Challenges Providing system stability, reliability, and availability amidst ever changing technology Maintaining an environment that is open for public access but secure from hackers Keeping staff technical skills current with limited training dollars Satisfying increasing demand for service with declining headcount 11 Organizational Structure Administration Auth: 3, Filled: 3 Application Services Auth: 23, Filled: 19 Technical Services Auth: 35, Filled: 30 Communication Services Auth: 19, Filled: 13 Business Information Systems PC and Mobile Support 800 MHz Radio System Criminal Justice Information System Server and Database Management Voice and Data Network Management Geographic Information System Data Center Operations Switchboard Operations Support Desk 12 6