Personalized Greeting Service (PGS) 1.0 Training Programs. Catalog of Course Descriptions

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1 Personalized Greeting Service (PGS) 1.0 Training Programs Catalog of Course Descriptions

2 Page 2 Catalog of Course Descriptions INTRODUCTION...3 PERSONALIZED GREETING SERVICE (PGS) 1.0 OPERATION...4 TELECOM SERVER PLATFORM (TSP) NODE MANAGEMENT...8 TELECOM SERVER PLATFORM (TSP) SYSTEM OVERVIEW...14 INTELLIGENT NETWORK SERVER (INS) 2.2 OPERATION...16 NMS MYCALLER COURSES...20 Doc. no: 57/ FAP Uae Rev: A Commercial in Confidence 2006

3 Page 3 Introduction Ericsson has developed a comprehensive Training Programs service to satisfy the competence needs of our customers, from exploring new business opportunities to expertise required for operating a network. The Training Programs service is delineated into packages that have been developed to offer clearly defined, yet flexible training to target system and technology areas. Each package is divided into flows, to target specific functional areas within your organization for optimal benefits. Service delivery is supported using various delivery methods including: Icon Delivery Method Instructor Led Training (ILT) Seminar (SEM) Workshop (WS) Virtual Classroom Training (VCT) Web Based Learning (WBL) Short Article (SA) Streaming Video (SV) CD-ROM (CD) Delivery Enablers Remote Training Lab (RTL) Web Portal (WP) Ericsson Education E-Learning Doc. no: 57/ FAP Uae Rev: A Commercial in Confidence 2006

4 Personalized Greeting Service (PGS) 1.0 Operation LZU R1A Description This course provides participants with an understanding of the Ericsson PGS solution. The student will learn about the functionality, interfaces and architecture of the product as well as how to perform PGS operation tasks. Learning objectives On completion of this course the participants will be able to: 1 Illustrate the PGS system architecture Outline the system architecture, all network nodes and 3rd party products Assess the requirements on other network nodes 2 Identify PGS Traffic Flows Analyze the provisioning of a new PGS subscriber Administer a change of PGS subscriber Assess a call to PGS subscriber Evaluate subscriber outcomes 3 Illustrate the services of the PGS solution List PGS and Roaming services Assess PGS and prepaid services Identify Billing in a PGS network 4 Perform PGS operation tasks using the web-based Interface Use basic operational tasks Display PGS elements using the GUI Create and modify elements through the GUI operation Examine the sign up methods Analyze the feature interaction Target audience The target audience for this course is internal personnel and also customers responsible for the normal operation and maintenance of the PGS solution. Prerequisites

5 Successful completion of the following courses: Service Layer Overview (LZU ), 3 days TSP System Overview (LZU ), 1 day TSP Node Management (LZU ), 5 days. Duration and class size The length of the course is 1 day and the maximum number of participants is 8. Doc. no: LZU Uae Rev: PA1 2005

6 Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in a technical environment using equipment and tools. Doc. no: LZU Uae Rev: PA1 2005

7 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. (This paragraph is mandatory). Day Topics in the course Estimated time 1 Doc. no: LZU Uae Rev: PA1 2005

8 Telecom Server Platform (TSP) Node Management LZU R2A Description This course is designed to provide participants with the skills and knowledge to operate and manage the TSP Platform. The course covers all aspects of node management including fault, configuration and performance management activities on the TSP Platform, the operation & maintenance procedures and the node management user interfaces on the TSP Platform. Participants will complete practical configuration and management exercises using on-line documentation and the TSP Node Management (NM) Toolbox GUIs. Learning objectives On completion of this course the participants will be able to 1 Describe the architecture of the TSP Platform Describe the TSP Platform hardware and software architecture Explain the concepts of processes, database objects and the distributed software execution environment 2 Explain TSP Operations and Maintenance functions Describe the TSP Operation and Maintenance architecture Outline the Operational and Maintenance functional areas Navigate the embedded Element Managers TSP Node Management Toolbox Use the on-line documentation 3 Perform TSP Fault Management. Use the user interface for receiving alarms and notifications Find the relevant alarm information in the on-line documentation 4 Perform TSP Configuration Management Describe Configuration Management on the TSP Platform Detail and perform System Backup, Restore and System Upgrade Configure and manage the TSP Platform Network Redundancy and Disk Log features Expand, repair and replace a faulty processor on the TSP Platform 5 Manage the SS7 function on the TSP Platform. Describe the protocols available for SS7 communication on the TSP Platform Detail the component structure of the SS7 stack on the TSP Platform Manage the SS7 function via the SS7 management GUIs on the TSP Platform

9 6 Explain Virtual IP (VIP) Describe the VIP function on the TSP platform Explain the distributed IP stack on the TSP platform Perform VIP management functions on the TSP platform via the Node Management interface 7 Explain the function of Performance Management on the TSP Platform Explain the Performance Management Framework (PMF) Manage the TSP Platform measurements Import and analyze Performance Management data via the Alarm Interfaces, LDAP Browser and the Performance Management Dashboard (PMD) Target audience The target audience for this course is Ericsson and operator personnel responsible for management of the TSP Platform. Prerequisites Successful completion of the following courses: TSP System Overview (LZU ) UNIX Basics (LZU ) UNIX Fundamentals (LZUBB ) Signaling in the Core Network GSM (LZU /2) Duration and class size The length of the course is 4 days and the maximum number of participants is 8. Doc. no: LZU Uae Rev: A 2004

10 Learning situation The course is based on instructor-led lessons and practical exercises on the TSP simulated environment, VEGA, and the TSP 4.0/NSP 4.0, 4.1 Platform. Remote access to this equipment is available to both the Ericsson and the operator s organizations. Doc. no: LZU Uae Rev: A 2004

11 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Short description of the topics in the course Estimated time 1 Describe the architecture of the TSP Platform 2.5 hours Build the TSP site Explain TSP Operation and Maintenance functions 1 hour Run the O&M GUIs Perform TSP Fault Management 1 hour Analyze & interpret Platform alarms and notifications Perform TSP Configuration Management 1.5 hours 2 Perform TSP Configuration Management Perform a system backup and restore Perform a system upgrade Configure and test network redundancy between two TSP nodes 1.5 hour 2 hours 2.5 hours 3 Perform TSP Configuration Management Continue network redundancy practical exercise Expand and replace a processor Configure the disk log function 3 hours 1 hour 2 hours Doc. no: LZU Uae Rev: A 2004

12 4 Manage the SS7 function on the TSP Platform Connect to the SS7 management GUI and identify the configured SS7 network Explain Virtual IP (VIP) Perform VIP management functions on the TSP platform via the Node Management interface Explain the function of Performance Management on the TSP Platform Import and analyze Performance Management data via the Alarm Interfaces, LDAP Browser and the Performance Management Dashboard (PMD) 2 hours 2 hours 2 hours Doc. no: LZU Uae Rev: A 2004

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14 Telecom Server Platform (TSP) System Overview LZU R2A Description This course serves as a general introduction to Ericsson Telecom Server Platform (TSP) and its applications. Learning objectives On completion of this course the participants will be able to: 1 Understand when TSP is a good platform choice and why 2 Be familiar with the applications available on TSP 3 Understand the main characteristics of TSP and how they are achieved. 4 Be familiar with the software and hardware architecture of TSP 5 Understand on an overview level how TSP executes jobs 6 Explain what signaling interfaces are supported by TSP 7 Understand how the Database works 8 Understand how high availability is achieved 9 Understand on a basic level how Node Management is performed 10 Describe the design tolls implemented on TSP Target audience The target audience for this course is anyone working with TSP. Prerequisites The participants should be familiar with basic knowledge about telecommunications and data communications. Duration and class size The length of the course is 1 day and the maximum number of participants is 16.

15 Learning situation Instructor Led Training Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as an estimate. Day Short description of the topics in the course Estimated time 1 Introduction 0.5 hours Applications on TSP 1.0 hour Software Architecture 1.0 hour TSP Hardware 1.0 hour Software execution and the database 1.0 hour Communication 0.5 hour High availability 0.5 hour Node Management 0.5 hour Development Environment 0.5 hour Doc. no: LZU Uae Rev: A 2004

16 Intelligent Network Server (INS) 2.2 Operation LZU R1A Description This course teaches students how to perform common tasks on the INS node. It provides hands-on training of tasks related to managing the INS node. It makes use of the system management GUI to practise entering new users of the TSP node manager with different authorities. Students gain practical experience in service provisioning and learn how to handle subscribers, feature subscriptions and their associated statistics. They also learn how to configure operations for charging and statistical output. Learning objectives On completion of this course the participants will be able to: Define the role and structure of the Intelligent Network Server (INS) 2.2 Describe the IN market direction Discuss the benefits of INS 2.2 Explain where INS lies in the overall network topology Define the TSP and INS 2.2 Architecture Illustrate INS 2.2 supported services and protocols Introduce basic management, charging and statistical functionality Recognize INS Service Management / Graphical User interfaces Identify the tools and interfaces available to perform Service Management of the INS via CORBA, LDAP, HTTP, and SNMP Explain and Setup the INS architecture service framework Describe the main components of the INS including design and architecture perspective Analyze a service framework loaded on the INS Explain and configure the Protocol Gateway Function (PGF) Discuss the INS traffic scenario Demonstrate a service execution flow Introduce CDR, statistics and CAI functionality Detail and configure important operational tasks Determine and configure CDR output for the INS Identify methodology to setup INS statistics Identify and interpret possible INS alarms, notifications and error logs Manage a service on the INS using the INS management GUIs Explain the operation and maintenance architecture on the INS

17 List the methods of service management on the INS Use CAI scripts to provision the INS node Distinguish between the CAI adapter, LDAP browser and SPT Explain the data structure of a service on the INS node Launch the LDAP browser and identify mandatory objects Use the LDAP browser to create/read/update/delete service, feature and subscriber subscriptions Add, remove, change or delete TSP O&M users Perform provisioning using the Service Provisioning Tool (SPT) Explain the SPT concept Create/ delete/ modify subscribers with the SPT Create/ delete/ modify a hierarchy of subscribers with the SPT Create/ delete/ modify service and feature subscription with the SPT Target audience The Intelligent Network Server (INS) 2.2 Operation and Maintenance course is directed towards Ericsson and operator personnel responsible for and involved with the Operations and Maintenance of the INS 2.2 node. Prerequisites Successful completion of the following courses: TSP System Overview (LZU R2A) TSP Node Management (LZU R2A) Duration and class size The length of the course is 3 days and the maximum number of participants is 8. Learning situation This is an instructor-led training (ILT) course with practical exercises. Doc. no: LZU Uae Rev: PA1 2004

18 Theoretical modules are presented in a classroom environment complemented with practical exercises, which are conducted on the INS 2.2 node that has a VPN 2.2 service loaded. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1&2 INS 2.2 Service Framework Introduction 10 hours Describe the benefits of INS 2.2 Explain how the INS interworks with multi-service networks including GSM/GPRS, Wireline, PSTN and UMTS. INS 2.2 Architecture Define the role and structure of the Intelligent Network Server (INS) 2.2. Describe the network protocols supported by the Application Server Manipulate the protocol configuration file and env files Operational tasks Perform tasks to analyze CDR and Statistical output Access the Alarms, Notifications and logs which can be generated by the INS. INS Service Management / Graphical User interfaces Explain the Operation and Maintenance architecture of the INS Describe the function of Service Management on the INS Identify and utilize the tools and interfaces available to perform Service Management of the INS via CORBA, LDAP,CAI, HTTP, and SNMP Doc. no: LZU Uae Rev: PA1 2004

19 2&3 INS 2.2 Service Provisioning Explain the data structure of a service on the INS node Start up the the LDAP Browser and perform the following tasks: Configure subscriber data including Create subscribers Fetch subscriber data Modify subscriber data Create/delete/modify service and feature subscriptions Add/Remove/Change O&M users Use the Service Provisioning Tool (SPT) to perform the following tasks Create/delete/modify subscribers Create/delete/modify a hierarchy of subscribers Create/delete/modify service and feature subscriptions 8 hours Activate statistics and view output in the file system. Doc. no: LZU Uae Rev: PA1 2004

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