Automation of Enterprise IT with ManageEngine. Mohamed Nayaz, Director, IT Risk & Assurance Services 7 th March 2012

Transcription

1 Automation of Enterprise IT with ManageEngine Mohamed Nayaz, Director, IT Risk & Assurance Services 7 th March 2012

2 Contents Introduction Automation of Enterprise IT Challenges faced by clients How ManageEngine Addresses these challenges Case Study Page 2

3 My Introduction Director with 14 years of experience with Ernst & Young Oman Leads IT Risk & Assurance practice in Ernst & Young Oman Trainer in Systems Selection, IT Audit, IT Processes courses for EY consultants in Middle East Trainer in CISA, CISM and CGEIT classes in Oman Past President of ISACA, Muscat Chapter Experience with IT Service Management IT processes assessment and development Service Desk tool selection Project Management for Service Desk tool implementation ISO implementation Involved currently in 2 ManageEngine implementation engagements in Oman Page 3

4 Ernst & Young Page 4

5 Expectations of IT Internal & External Stakeholders Cost/Risk Value CEO Board of Directors CFO Audit Committee COO Shareholders Director of Internal Audit Regulators Directors Capital Markets Business Partners Cost-efficiency Reactive risk management Regulatory compliance, e.g.: Sarbanes-Oxley HIPAA Etc. Decision support IT governance & management Financial reporting Enterprise Risk Management (ERM) Transparent disclosure Converged security Program assurance ROI New business Competitive advantage Project to process approach to regulatory requirements Integrated business and IT Managed program for improved innovation Employees Others Pre-1990s Onwards Page 5

6 Evolving role of IT Page 6

7 IT Effectiveness Align Strategically Operate Efficiently Manage Risk IT Effectiveness Create Value Govern Effectively Rationalize Cost Measure Performance Page 7

8 EY role in Automation of Enterprise IT Understand the current IT environment Design (Policies /Process/ Procedures) Prepare the Implementation roadmap Project Management Implementation Evaluate and Select the tool Develop the RFP for enterprise automation tool Review the effectiveness of implementation Page 8

9 Challenges Faced by Clients Implementation of processes Managing configuration of servers/network devices Adoption of best practices Auditability Challenges Automated alerts Network Monitoring Security events monitoring Page 9

10 How ManageEngine Addresses these Challenges Network and Configuration Manager Service Desk ITIL Compliant 1. Network and Configuration Manager 2. Change Notification 3. History of records Operations Manager NetFlow Analyzer Event Log Management Page 10

11 Case Study Client Issues 1. Lack of process and procedures developed 2. Lack of network monitoring 3. Lack of proper recording of incidents 4. Longer problem resolution 5. Cant track the changes made to the production environment 6. Management of configuration of network devices/server 7. Lack of measurement controls to measure the IT performance After a series of discussion between client and the delivery team, we agreed on the IT 360 tool. Client decided to go for the following modules: 1. Service Desk Plus 2. Network Monitoring 3. Event Monitoring 4. Application Manager Team developed processes and workflows which is later implemented in the tool KPI s defined and implemented in the tool Significant improvement in the problem resolution TRT (implementation of KEDB) Management able to track if any change in configuration made without approval Monthly reports sent to top management on the performance of the IT dept. Lesser time to resolve incident/service requests Compliance with the leading practices Page 11

12 Thank you Mohamed Nayaz, GSM: