Business Continuity Planning

Transcription

1 University of Houston Business Continuity Planning Office of Emergency Management University of Houston 4343 Elgin Houston TX, 77204

2 What is Emergency Management? The mission of the emergency management at the University of Houston is to: Prevent/Mitigate Prepare for Response to Recovery from, and

3 Business Continuity Planning Regulations Business Continuity Planning (BCP): Ensures compliance with Texas Administrative Code Business Continuity Planning. Ensures compliance with Texas Department of Public Safety State Office of Risk Management Directive, Dated October 24, 2013 Ensures compliance with Texas Labor Code, Title 5, Subtitle A, Chapter 412, Subchapter 1 General Provisions Assist in the mitigation effects of unexpected events which may disrupt normal business operations Living document

4 Purpose and Objective Purpose: Improve readiness and response Guide for departments to continue functions through any disruptive incident Objective: Identify processes and improvements that would minimize or eliminate the amount of time and resources required to resume business

5 Why is Continuity Planning Important? Qualitative and Quantitative $$$ Day 1.Day 3.Day5.Day11

6 Key Elements of Continuity Planning Business Impact Analysis Essential Functions & Plan Development Test & Exercise Implement & Maintain Identify 3P s Use Priority Listing to Identify Essential Functions Develop Plan Implement the Plan Identify Critical Interruptions Address Individual Functions Training Maintain the Plan Assess the Impact & Prioritize Recovery Strategies Identify Gaps Annual Review

7 Life, Property and Processes Identify the resources/assets (Life, Places, Processes): Life Property Processes Students, Employees, Visitors, Animals, Vendors Infrastructure & Facilities Business Cycles & Critical Dates Communications & Notifications Data & Vital Records ICT Systems & Single Point of Failure (SPOF) Backup Availability Assets, Equip & Supplies Operational Dependencies & Alternatives

8 Department s Function Instruction Student life support Laboratory research Research support Other research Facilities support Administration Other (describe):

9 Objective 1: Department Objectives Describe your teaching, research and/or service objectives during an emergency. Examples include: Ensuring access to clinical research documentation at an alternate location or switching lectures from classroom setting to an online offering. Objective 2: Objective 3:

10 Department Contacts Primary Contact Name Phone Number Campus Address address Dept. locations Secondary Contact Name Phone Number Campus Address address Dept. locations

11 Data Information/Systems Data Is computer data backed up regularly? Is data accessible from an alternate location? Is data accessible when the network is down? System Are information systems essential during an emergency? include details in your plan

12 Department Emergency Communication Phone Text messaging Call tree UH web sites Pager Instant messaging Other (describe): Electronic Billboard UH radio station

13 Critical Essential Functions Critical essential functions are those functions that must continue or resume rapidly after a disruption of normal activities. The critical interruptions matrix will assist in determining whether or not your area has any essential functions. Essential functions are listed as people, places or processes that must continue functioning during a wide range of emergencies.

14 Critical Interruptions Matrix Condition Days Days Days Days Comments Critical program space & facilities are damaged or not available Critical equipment is damaged or not available Centrally provided power becomes unavailable Communications via phone, fax, , and internet becomes unavailable Central Information Systems are nonfunctional. Mission critical data is not unavailable Local information systems (LAN or desktops) become non-functional Staff is impacted by the disaster and not available to work Critical business partners or vendors are unable to provide goods or services

15 Essential Functions Listing Essential Function: People Responsible Phone Numbers Primary Alternate Second Alternate Essential Function: People Responsible Phone Numbers Primary Alternate Second Alternate Essential Function:

16 Interdependencies What are your department s business interdependencies? What do you need from other departments to perform critical essential functions? List below the other products and services upon which your department depends on and the internal UH departments that provides that service. 1. Dependency (product/service): Provider (UH department): Has contact been made with dependency department to confirm services will be available for your department during an emergency? YES NO Date Contacted: Contact Person:

17 External Dependencies What are your department s business external dependencies? What do you need from departments outside UH to perform critical essential functions? Dependency (product or service) Primary Alternate Supplier/Provider Phone Numbers

18 Leadership Succession Name Phone Number Alt Phone Number Head of BCP First Successor Second Successor Third Successor

19 Vulnerability/Risk Assessment Considering your objectives, dependencies and essential functions, list below your vulnerabilities, and whether or not you can mitigate this vulnerability or area of risk. If yes, what mitigation strategies have you implemented or could you implement in order to minimize the impacts from this vulnerability/risk? This may be the most important step of your emergency continuity planning process. Formulation of your mitigation strategies may require reevaluation of your objectives and functions. Vulnerability/Risk Can you mitigate? Mitigation Strategies Yes/No Example: UH Emergency Operation Center depends on internet access to function properly. Yes 1. Hotspot ($ annually) 2. Request priority access from IT

20 Exercising Your Plan

21 Resumption RESUMPTION OF NORMAL OPERATIONS Describe your BCP to fully resume operations as soon as possible after the crisis has passed. Identify and address resumption/scheduling of normal activities and services, work backlog, resupply of inventories, absenteeism, the use of earned time off, and personal needs.

22 Plan Approval

23 Questions? Be Prepared Make A Plan Be Informed Kelly Boysen, B.S., M.A.G. Director, Emergency Management krboysen@uh.edu Office: Ginger Walker, B.A. Emergency Management Specialist Planning and Business Continuity gkwalker@uh.edu Office: