Contents. Adobe Buying Programs VIP How to Order Guide. February 22, 2017

Transcription

1 Adobe Buying Programs VIP How to Order Guide February 22, 2017 This guide is a referene for Adobe Internal, Resellers and Distributors plaing Value Inentive Plan (VIP) orders diretly with Adobe through the Adobe Liensing Website (LWS). Resellers not purhasing diretly through Adobe must work with their Distributor for ordering instrutions. Important: In this guide, Aount Manager means either (i) Reseller, if a transation is through a reseller, or (ii) Adobe representative, if a transation is diret with Adobe. Contents Admin Console Reseller Console Adobe Liensing Website (LWS)... 3 Anniversary Date Monthly Proration Date End-of-Month Anniversary Dates Unpaid lienses... 4 Annual subsription Extended paid-up-front subsription 3-year ommit option... 4 Named-user liense Creative Cloud for eduation devie liense Creative Cloud for eduation K-12 site liense... 5 Disounts through VIP and VIP disount levels Qualifying look-bak Qualifying single transation with 3-year ommit... 7 Ideal ustomers Qualifiation Request proess Admin Editing a Linked Membership LWS Orders: Before You Begin... 9 Purhase Authorization or Purhase Order Notifiation Before You Begin Cheklist VIP Calulator...10 Create Order Order Proessing...12 Renewal Period Full Renewal Partial Renewal Full Renewal + Additional Lienses Creative Cloud and Arobat DC for enterprise...14 Return Requests Partial Approved...15 Seleting the Corret Prie List Seleting Worldwide VIP Prie lists Seleting the Corret SKU Seleting the Corret Curreny Example Use Cases: Worldwide VIP Orders European Union & European Free Trade Assoiation Countries VIP in China...18 Online resoures Adobe Partner Connetion Helpdesk For Adobe internal and partner use only 1

2 Adobe VIP How to Order Guide: Quik Overview / Order must be proessed with Adobe within 30 days of liense deployment date. 30 days ENROLL ADD LICENSES PLACE ORDERS Disuss VIP with your ustomer and make sure they have an existing VIP membership. Ask ustomer to reate an Adobe ID. Create VIP membership through the Reseller Console and send offiial invite. VIP Number and Anniversary Date issued. VIP Admin (in the Admin Console) or Aount Manager (in the Reseller Console) adds lienses, whih reates a Purhase Authorization (PA).* Customer submits PO to Aount Manager referening the PA. Aount Manager submits an order to Adobe (or Distributor) through the Adobe Liensing Website (LWS) and referenes the PA or ustomer PO. Customer reeives offiial invite and aepts VIP terms and onditions. Lienses Added notifiation is sent to Aount Manager and Admin. The Reseller Console and Admin Console show added lienses with Pending as the status. Adobe proesses the order, and the Reseller Console and Admin Console show the added lienses as Fulfilled. The Adobe Value Inentive Plan (VIP) is a subsription liensing program that gives Commerial, Government and Eduation organizations of all sizes the options and ontrol they need to easily put the right Adobe produts in the right hands. VIP provides volume disounts, smooth deployment and simplified management. A multitude of term-length options and purhasingreward features help organizations meet their unique needs. For the latest list of produts offered through VIP, see the Buying Programs Comparison Guide for Commerial/Government or Eduation. For more information about VIP, please see the VIP Program Guide for Commerial/Government or Eduation. Easy-to-use administration tools Adobe VIP Members and Aount Managers get full use of Adobe Buying Programs administration tools for purhasing, selling, deployment, traking, renewing and adding lienses. VIP members use the Admin Console to mange lienses and users, while the sales team uses the Reseller Console to manage their organization and VIP ustomers. The Admin Console for teams is the entralized management tool that VIP Members use to easily add and administer lienses, assign and un-assign users, inform users that software has been deployed for them and monitor storage. See the Admin Console Help pages on Adobe.om for more information. The Admin Console for enterprise is used by VIP ustomers who purhase enterprise versions of Adobe produts. It provides different login types to fit the organization s needs from the user-owned Adobe ID to Single Sign On (SSO). The Admin Console provides a entral loation for managing Adobe lienses aross an entire organization. An IT admin an handle numerous organizational tasks, from aount management and app provision to group management and aess levels. See the Admin Console Help pages on Adobe.om for more information. The Reseller Console is the web-based portal where Adobe or an Adobe Authorized Reseller (Aount Manager) invites ustomers to join VIP, manage ustomer aounts, add lienses and view information about lienses added. For information on how to manage your organization and ustomers, see the Reseller Console Help page on Adobe.om. Adobe Liensing Website (LWS) The Adobe Liensing Website (LWS) provides Aount Managers with aess to the aount information of their VIP ustomers aount information. (Note: VIP ustomers themselves do not have visibility in the LWS.). Use the LWS to trak orders, view purhase histories, hek upgrade entitlements and points, hange or add aount ontats and information and merge aounts. For VIP, this is where the Aount Manager submits an order to Adobe (or the Distributor) and referenes the PA or ustomer PO. Learn more about LWS. * Adding lienses or reating a Purhase Authorization (PA) are not available for the following: Devie lienses within the Admin Console for teams; Enterprise named-user lienses within the Admin Console for enterprise; Devie lienses and enterprise named-user lienses within the Reseller Console. Qualified nonprofit organizations are permitted to purhase through VIP utilizing the Eduation prie list. For Adobe internal and partner use only 2

3 Adobe VIP How to Order Guide: A Value Inentive Plan agreement begins the day the Member aepts the VIP terms and onditions through the invitation from Member s Aount Manager, and does not expire. The Member is required to aept the terms and onditions; the Aount Manager is not permitted to aept on the Member s behalf. The VIP Member may appoint its Aount Manager as an additional administrator to help manage the Member s aount, but an Aount Manager may not serve as the primary administrator. Anniversary Date The Anniversary Date reurs eah year on the same alendar date and is automatially alulated as one year and one month (13 months) from the date the member aepts the VIP terms and onditions. The Anniversary Date: Serves as the date eah year when all subsription lienses must be renewed. Determines when all lienses purhased throughout the subsription term o-terminate. Serves as the basis for any monthly proration alulations. For example, if ABC Company aepts the VIP terms and onditions on January 16, 2016, the first Anniversary Date is February 16, VIP members may begin using lienses the day they are added in the Admin Console or Reseller Console and all lienses expire the day prior to the Anniversary Date (See the exeptions listed in End-of-Month Anniversary Dates). Monthly Proration Date The Monthly Proration Date is the same date of the month as the Anniversary Date and is used to alulate the ost and duration of lienses added during the subsription term. Regardless of when lienses are added, the Monthly Proration Date always begins on the same date of the month as the Anniversary Date. For example, if the Anniversary Date is January 15, 2016, the Monthly Proration Date would be the 15th of eah month. Adobe does not permit partial-month subsriptions and the system makes this adjustment always adjusting down to a full month when you input the PO/PA Number from the Reseller Console into the order in LWS. Monthly Proration Date examples Example 1: XYZ Company, whih has an upoming Anniversary Date of February 16, 2017, adds additional lienses on Otober 1, The ompany s Monthly Proration Date is the 16th of the month. Therefore, XYZ Company is harged for 4 months of subsription (Otober 16, 2016 February 15, 2017). In this example, the new users have 15 days when they an use the software before the paid period. Example 2: ABC Company has an Anniversary Date of June 10, 2017 and adds new lienses on September 10, The ompany s Monthly Proration Date is the 10th. Therefore, ABC Company is harged for 9 months of subsription (September 10, 2016 June 9, 2017). End-of-Month Anniversary Dates If an Anniversary Date falls on the 29th, 30th or 31st day of a month, then when adding lienses, the subsription month start date may shift depending upon whether or not a speifi month has the same number of days as the month of the VIP Anniversary Date. If VIP start date is then the subsription start date will be respetively or 1 (if no 29 exists) or 1 (if no 30 exists) or 1 (if no 31 exists) Unpaid lienses after an Anniversary Date After the Anniversary Date ours and a new subsription term begins, any unpaid lienses with a pending or overdue status from the prior subsription term will be prorated and billed to the next Anniversary Date. Lienses in suspended status are removed from the Admin Console one the new renewal period ends. For Adobe internal and partner use only 3

4 Adobe VIP How to Order Guide: / New VIPs have three subsription term options: annual subsription, extended paid-up front subsription and the 3-year ommit option available to members. All terms default to the annual term during the renewal period. Annual subsription Annual subsription allows VIP Members to pay up front for a 12-month liense subsription. An annual term is one year and one month (13 months) from the date the member aepts the VIP Terms and onditions. New VIP members may hoose this term option and VIPs up for renewal will default to this subsription term length. When initiating the VIP invitation in the Reseller Console, make sure the box Allow ustomer to selet their anniversary date is not heked. After that, no further ation is neessary. + Extended paid-up-front subsription New VIP enrollments are eligible for the extended term option. VIPs an hoose their own anniversary date and/or an extended term duration, for whih they pay up front. Any additional lienses added during the subsription term will reflet urrent prie list priing. When initiating the VIP invitation in the Reseller Console, make sure the box Allow ustomer to selet their anniversary date is heked. After that, the ustomer must selet the desired Anniversary Date when ompleting the VIP enrollment proess. All liense purhases made throughout the term will prorate to the designated Anniversary Date and year. Extended term subsription options: Commerial: months Eduation and Government: months VIPs with the extended term will default to the annual term during the renewal period. 3 3-year ommit option inludes a 3-year ommit option that allows an organization to pay annually at a set prie* on the liense quantity defined at the beginning of the agreement. Important: 3-year ommit is unavailable for VIP Members with an extended paid-up-front subsription. By signing up for the 3-year agreement, Commerial and Government ustomers get a deeper disount than they would when signing up for 1 year. They an add additional lienses throughout the subsription term at the disounted prie defined on the day they sign the 3-year agreement. An additional amendment is required to sign up for 3-year ommit. See pages 5-6 for more information about and the 3-year ommit option. Named-user liense Named-user lienses are designed for use by an individual with an Adobe ID. Adobe requires that any named user must be an ative employee or student at the eligible organization or institution. Eduation liense types In addition to named-user lienses, the following options are available for Eduation VIP Members only: Creative Cloud for eduation devie liense The Creative Cloud for eduation devie liense offering is for use on speifi institutionally owned omputers. An Adobe ID is not required. They are ideal for environments suh as lassrooms and labs. Creative Cloud for eduation K-12 site liense Primary and seondary institutions have the option of a low-ost, flat-fee, single-liense purhase with one annual or multiyear ontrat for 100 or more shool-owned or leased omputers, with the ability to over more at the time of purhase. See the Creative Cloud site liense overview for more information When there are different or unique VIP options for Commerial, Government or Eduation ustomers, one or more of these ions will appear in this guide: Commerial Government Eduation * Speifi priing is always set between the Aount Manager and the VIP Member. For Adobe internal and partner use only 4

5 Adobe VIP How to Order Guide: is a loyalty-rewards level for VIP Members who purhase a 10 lienses or more during a subsription term.* members benefit from an automati, assured disount level on all purhases made during the qualified subsription term. members get the same disount on all purhases until their next look-bak period or they have a single qualifying purhase to the next disount level. Maximize your budget through VIP and All VIP Members, even those who purhase fewer than 10 lienses, an save time, simplify administration and get the most out of their tehnology budgets. VIP members who purhase at Disount Level 2 liense quantities (see hart below) qualify for a loyalty-reward disount. Members who purhase Disount Level 3 liense quantities at one time ahieve a higher disount level, and the disount is even greater for members who purhase Disount Level 4 liense quantities. VIP disount levels Lienses Lienses Lienses VIP 1-9 Lienses Disount Level Liense Quantity Volume Disounts Membership Status Yes Yes Yes None VIP Qualifying for look-bak 31 days before the Anniversary Date, Adobe evaluates eligibility based on total lienses purhased during a subsription term. One qualified, the renewal order and any additional orders will reeive a disount based on their qualifying level. Subsription Term Start Date VIP SELECT LOOK-BACK Look-Bak Date 31 days Renewal Period Start Date 30 days VIP Member s Anniversary Date Lienses purhased Lienses purhased Lienses purhased Lienses purhased If 10+ lienses have been purhased, status is enabled. Qualifying for single transation VIPs who purhase a minimum of 10 lienses in a single transation are eligible for. Upon plaing their order in LWS, the VIP Membership will be re-leveled to the appropriate disount level and the VIP Member s status will beome. If a Member has already qualified for, but wants to plae an order that will singularly qualify for a higher disount level, they may have their disount level updated manually prior to plaing the order. 1. VIP Member wants to plae an order that will alone qualify for a higher disount level. 2. Aount Manager sends the proof of intent to make another purhase (saved order number, PO, et.) to Adobe. 3. Aount Manager ontats the Adobe Partner Connetion Helpdesk to fill out the Manual request form. 4. The Adobe Partner Connetion Helpdesk submits form for proessing. 5. Adobe manually updates the Member s disount level in LWS and informs the Adobe Partner Connetion Helpdesk. 6. The Adobe Partner Connetion Helpdesk informs Aount Manager that Member s disount level is updated. 7. Aount Manager plaes the intended order with Adobe. Please do not proess any additional orders until you reeive notifiation that the ustomer s status is hanged to the appropriate disount level. Failure to do so will result in an order error. * Standalone Adobe Stok subsriptions do not ount toward total. Speifi priing is always set between the Aount Manager and the VIP Member. For Adobe internal and partner use only 5

6 Adobe VIP How to Order Guide: with 3-year ommit After qualifying for, eligible Commerial, Government, and Eduation Members may hoose the option to reeive set priing* for up to three years when they ommit to 10+ lienses. 3-year ommit is an extended term with annual payments and inludes a set prie* on a defined liense quantity. It also provides flexibility to add inremental lienses while only requiring the ommitted quantity be maintained. Commerial and Government members reeive inreased disounts on VIP purhases during the amendment term (up to 3 years, through 2 renewals). 3-year ommit is available to Members that do not have an extended paid up front term. Additional disounts with 3-year ommit for Commerial and Government As an additional thank you from Adobe for ommitting to renew their lienses for up to 3 years, Adobe provides exlusive higher disount tiers to Commerial and Government Members with 3-year ommit. These disounts are greater than the standard disounts that an be seen on Page 5. When Members aept 3-year ommit, their liense tier is transitioned to one with additional disounts. with 3-year ommit** Level Disount Level Disount 2 5% beomes 12 10% 3 10% beomes 13 15% 4 10% beomes 14 15% Aepting 3-year ommit After qualifying for, Members reeive an offer for 3-year ommit in their welome . A link to the amendment also beomes available in their Aount Management page on Adobe.om. At any time during their qualified term, the Member an lik the link in either loation and aept the 3-year ommit amendment. Committed liense quantity The ommitted liense quantity is the number of ative lienses at the time of aeptane. Example: ABC Company qualifies for Level 4 with 120 lienses. They immediately aept 3-year ommit and therefore must maintain a minimum of 120 lienses through the ommitted term. There is no obligation to maintain inremental lienses added after aepting the amendment. Example: ABC Company qualifies for Level 4 with 100 lienses. They later add 20 lienses and aept 3-year ommit. They must, therefore maintain a minimum of 120 lienses through the ommitted term. Set prie When the Member aepts the 3-year ommit, their Aount Manager is provided the 3-year ommit priing available at the time of aeptane, on both existing lienses as well as new liense purhases. Example: ABC Company aepts the 3-year ommit amendment with 50 lienses of Creative Cloud for teams All Apps, in July In July 2017, they renew 50 lienses of Creative Cloud for teams All Apps and add 10 lienses of Arobat Pro DC and Adobe provides their Aount Manager with July year ommit priing. Failing to maintain ommitted liense quantity If the Member fails to renew the ommitted liense quantity through the amendment term, their lienses will be returned and they will lose aess to 3-year ommit priing. Adobe will attempt to make ontat with the Member to remind them that they must renew their ommitted quantity, however one their renewal period is losed, they will no longer systematially have the opportunity to renew. They would need to add new lienses after that point and re-deploy to their users. * Speifi priing is always set between the Aount Manager and the VIP Member. ** Eduation Members are not eligible for disount levels For Adobe internal and partner use only 6

7 Adobe VIP How to Order Guide: Linked Membership is an optional feature that allows affiliated organizations to aggregate purhases aross linked VIPs in order to ahieve a higher disount level, while still purhasing and managing lienses separately. For more details on the Linked Membership option and requirements, visit the following web pages: Linked Membership, Standard, or Linked Membership, Consortium. Affiliated VIPs begin to see the benefit of a Linked Membership after the Linked Membership look-bak ours. 31 days before the Linked Membership Anniversary Date, Adobe initiates a look-bak to determine the liense quantity aross all linked VIPs for the urrent Linked Membership term. The total liense quantity determines qualifiation for status, whih if ahieved, provides all affiliated VIPs an assured disount level until the next Linked Membership look-bak. Linked Membership Term Start Date Look-Bak Date Linked Membership Anniversary Date 31 days VIP LINKED MEMBERSHIP LOOK-BACK 30 days Lienses purhased by Linked VIP A Lienses purhased by Linked VIP B Lienses purhased by Linked VIP C Lienses purhased by Linked VIP D If the total lienses purhased by the linked VIPs is 50 or more, status is enabled. Ideal ustomers for Linked Membership Linked Membership is designed for organizations suh as: Commerial affiliates Government agenies Primary and seondary eduation institutions (e.g., shool distrits and state shools) Departments with separate budgets and liense administration needs Qualified Consortium organizations (Business and Eduation) In addition to meeting the Linked Membership qualifiations, VIP Members are onsidered good andidates for Linked Membership if they have liense investments aross multiple VIP agreements, where their ombined liense total has the potential to ahieve in the near future. VIP Members who are unlikely to ahieve with aggregated purhases, or with small investments aross multiple VIPs that do not antiipate growth in the near term, are not onsidered ideal andidates and should not partiipate in a Linked Membership. Qualifiation Adobe Advisors and Authorized Resellers should serve as the primary interfae when determining a suitable andidate for Linked Membership. Only those Members who would qualify and benefit from a Linked Membership should be informed of the option. Affiliate entity* requirements: Standard Have the same VIP Member Type Business, Eduation, or Government Have an existing VIP agreement with the initial order proessed Meet Adobe s definition of an affiliate based on VIP Member type Consortium Have the same VIP Member type : An example VIP Member Shool B Union Shool Distrit VIP Member Shool D VIP Member Shool A Business or Eduation Consortium Have an existing VIP agreement with the initial order proessed Meet Adobe s definition of a onsortium entity and be a urrent and valid member of a onsortium entity and be a urrent and valid member of the requesting onsortium * VIP Organizations requesting partiipation in a Linked Membership will be thoroughly reviewed by Adobe to ensure they meet all neessary qualifiations. Final validation of eligibility for all Linked Membership requests will be determined by Adobe and Adobe reserves the right, at its sole disretion, to deny a Linked Membership at any time. VIP Linked Membership Admin VIP Member Shool C VIP Member Shool E The total ombined number of purhases determines the VIP disount level every shool reeives at the Linked Membership look-bak. For Adobe internal and partner use only 7

8 Adobe VIP How to Order Guide: Requesting a Linked Membership 1 Disuss Linked Membership with your ustomer 2 Linked Membership Admin submits request form 3 Adobe validates eligibility and approves 4 Adobe links all qualified affiliated VIPs to a VIP Linked Membership 5 Adobe sends onfirmation to all VIP affiliates and their resellers Linked Membership request proess Creating a requires input from the requesting organization s VIP Admin and Aount Manager to proess a manual request for partiipation in the Linked Membership option. The requesting VIP Admin will beome the Admin and is responsible for ensuring all VIP Members under the Linked Membership stay informed of its status and ontinue to meet the VIP and Linked Membership affiliate qualifiation requirements. 1. Aount Manager disusses Linked Membership with the VIP Admin (from the VIP Member organization) and ensures that Linked Membership makes sense for the organization and its affiliates. 2. Linked Membership Admin gets approval from affiliates to inlude their VIP in a Linked Membership, reviews Linked Membership details and then ompletes and submits Linked Membership request letter (Consortium or Standard). 3. Adobe reviews request, validates eligibility and provides approval. 4. Adobe reates Linked Membership and links all qualified affiliate VIPs. 5. All linked VIPs and their Aount Manager reeive a Linked Membership onfirmation . Linked VIPs may qualify for and the assured disount level at the Linked Membership s look-bak, 31 days before the Linked Membership anniversary. Linked Membership Admin A Linked Membership Admin must be established to failitate the Linked Membership request and for on-going Linked Membership administration. For Standard Affiliate requests, it is preferred that the Linked Membership Admin be the VIP Admin of the Controlling entity s VIP, but may be the VIP Admin of any of the requesting affiliate VIPs. For Consortium requests, the ontrolling Consortium entity must have a valid VIP agreement and their VIP Admin must be the Linked Membership Admin without exeption. Editing a Linked Membership Changes to an existing Linked Membership are made by ompleting a new Linked Membership Request Letter and must be submitted by the existing Linked Membership Admin. To add or remove an affiliate, or to terminate an existing Linked Membership, the Linked Membership Admin must speify the type of hange on the request, as well as list all entities to add or remove, or all entities in the Linked Membership in the ase of termination. The Linked Membership Admin must first obtain approval from the VIP Admin of eah affeted affiliate before submitting the request. Adobe will review and make the requested hange upon approval. Eah VIP Admin and their Aount Manager, as well as the Linked Membership Admin, will reeive a notie of approval or denial for the requested hange. In the ase of removal or termination, VIP agreements no longer linked will lose and any assured disount and will have the ability to qualify for 31 days before their anniversary date. At that time, their qualifiation for will be based solely on their individual VIP purhases over the previous term. For Adobe internal and partner use only 8

9 Adobe VIP How to Order Guide: LWS Orders LWS Orders: Before You Begin All orders with Adobe must be transated in the loal urreny for eah liense order based on the Deploy-to address. All eligible subsidiaries and divisions may have aess to the same disount level established for the parent organization. VIP Members with loations in three or more ountries may hoose to purhase entrally against a single VIP agreement from a single worldwide reseller. See Seleting Worldwide VIP Prie lists for details. Please ontat your regional Adobe Partner Connetion Helpdesk team for ordering support. Purhase Authorization or Purhase Order Notifiation Most VIP orders begin in the Admin Console for teams or Reseller Console. VIP Members may add named-user lienses through the Admin Console for teams at any time. In addition, the Reseller Console may be used to add named user lienses for the Member. In both instanes, a Purhase Authorization (PA) is reated. The PA inludes deployment date, deployed produts and End User PO Number. At this time, PAs are not available for devie liense or enterprise orders. Please referene PO when submitting devie liense and enterprise orders. Lienses added through the Admin Console are onsidered deployed and the member must plae an order within thirty (30) days per the VIP Terms and onditions. If Adobe does not reeive a PO within 60 days, liense use is suspended and the VIP is prohibited from adding lienses until the outstanding PO is reoniled. The Aount Manager assoiated with the VIP Membership will reeive a notifiation that a new PA has been reated. Provide the End User PO or PA Number on the order to ensure that the Start Date and End Date are populated orretly and that the order is marked as Fulfilled in the Reseller Console. Note: VIP Customers with enterprise versions of Adobe produts, suh as Creative Cloud for enterprise, may not add lienses via Purhase Authorization. They need to ontat their Aount Manager (Adobe representative or Reseller) to add lienses. Before You Begin Cheklist Before you plae a VIP order in LWS, make sure you have the following: VIP Agreement Number. Loated in the Reseller Console under Customers. If you do not have aess to the VIP through the Reseller Console, obtain this information from the VIP Member. End User PO or PA Number. Always referene the PO or PA number of the order you re submitting. Orders entered into LWS without a PO or PA number will automatially pull the first PO or PA number it finds, potentially ausing an inaurate subsription date. Sold-to ID. The organization onduting the VIP transation. Bill-to address. The address where invoies will be sent. Payer address. The entity responsible for making the payment (may be different than Bill-to). Reseller ID. If appliable. Deploy-to/Media ship-to information. The address where lienses will be deployed. SKUs, prie and quantity. (Note: Promotional priing is appliable only for eligible lienses and are subjet to the terms and onditions of the speifi promo.) See for SKU information. Subsription start date. The Monthly Proration Date. Payment Method. The member s payment method. To find the appropriate SKU(s) and Membership details for your ustomer, use the online VIP Calulator. With the VIP Calulator, you may enter your ustomer s VIP Agreement Number and selet Get Agreement Data to automatially update the Calulator with suh details as Anniversary date, Membership status and any appliable extended term details. Note: You will need your LWS login and password to aess ustomer agreement data. Beyond that, you have the ability to enter the Purhase Authorization date if the Member has a pending purhase authorization. This will automatially provide the appropriate liense proration. You an then selet the produt type(s) and quantity, new or renewal liense and retrieve the part numbers. For Adobe internal and partner use only 9

10 Adobe VIP How to Order Guide: Plae a VIP Order in LWS Follow this proess to plae a VIP order in LWS. Entering order information is operationally the same, with slight differenes between new, mid-term and renewal orders. New orders will follow the below instrutions exatly. Mid-term orders have a small addition detailed below. Please see the Renewals setion for speifi information on renewing VIP lienses. For new orders: Do not submit named-user and devie lienses on the same order. In addition, enterprise and team lienses annot be submitted on the same LWS order. For renewal orders: Use renewal SKUs. Named-user and devie lienses may be submitted on the same order. Do not submit renewal SKUs and new SKUs on the same order. For ustomers with loations in multiple regions: Customers may plae a single order with a worldwide reseller, but the reseller must plae one order with Adobe San Jose for any lienses deploying to North Ameria and another order with Adobe Ireland for any VIP lienses deploying outside of North Ameria. Please note that any deviations from the following will result in a rejeted order. Create Order Step A: Log in to LWS 1. ( 2. Selet Create Order from the left-hand navigation bar. Step B: Selet Sold-to 1. Enter the Sold-to ID and selet Searh. 2. Choose the Partner Agreement assoiated with Program Type VIP. Step C: Selet VIP Agreement 1. Enter the VIP Member s VIP Agreement Number and selet Searh. 2. Clik on Agreement Number. Step D: Enter PO and address information 1. Selet the Bill-to from the drop-down menu. 2. Selet the Payer from the drop-down menu. 3. Payment Method is automatially populated based on the Partner s redit terms with Adobe. 4. Enter the End User PO or PA Number in the Sold-to PO field (please do not leave blank). 5. Enter the Reseller PO Number in the Reseller PO field (optional). 6. Add Reseller ID (if appliable). To searh for a Reseller ID, lik the magnifying glass and enter searh terms. You may use an asterisk as a wild ard. To reate a new Reseller, selet Create New Reseller after searhing. Note: Please ensure that the Reseller you are adding has reeived the proper authorization from Adobe before adding them to LWS. 7. Validate the End User Information. 8. Selet Continue. Step E: Add Ship/Deploy information 1. Add Media Ship-to information by liking ADD/EDIT. 2. If all lienses are to deploy at the same loation, enter Deploy-to information by liking ADD/EDIT. From there, selet an existing Deploy-to ID, reate a new Deploy-to or edit and existing Deploy-to. Do not reate a dupliate Deploy-to ID. Note: If you need to add information beyond the proper Deploy-to address, you may enter it in the Address Line 2 or Address Line 3 fields. Step F: Enter SKUs and quantities 1. Enter the SKU, quantity, End User PO/PA Number, End User PO/PA Date. Note: For mid-term VIP orders, arefully review the End User PO/PA Date to ensure it aligns with the VIP s Monthly Proration Date. The amount for eah line item is alulated based on the Start Date and the Unit Prie. 2. Clik Update to populate the Desription, Start Date, Unit Prie, Amount, Curreny and default Ship/Deploy information. For Adobe internal and partner use only 10

11 Adobe VIP How to Order Guide: Plae a VIP Order in LWS 3. Update the Ship/Deploy by liking the ion if lienses are deploying to a loation other than speified above. 4. Clik Add More Items if there are more than 10 lines in the order. 5. When omplete, selet Continue. Step G: Order Confirmation 1. Carefully review Reseller, End User and Deploy-to information. 2. Carefully review all Order items. 3. Selet Bak to make hanges. 4. Selet Save to proess the order later. Selet Retrieve Saved Orders from the left-hand navigation bar on the LWS home page. 5. Selet Submit to proess the order. Step H: Order Aknowledgement 1. Make note of the order number, or print this page for your reords. Order Proessing 1. One submitted, orders are sent for redit review. 2. When the order passes redit review, the order status hanges to Closed and an invoie is issued. Invoies are bathed to inlude all orders losed within the previous four hours. 3. The invoie is ed to the ontats who plaed the order. 4. After the order is invoied, the status of the deployment is hanged to Fulfilled in the Reseller Console. 5. View the order status at any time by seleting View Order Status from the left-hand navigation bar on the LWS home page. You will need the Adobe Order Number to ontinue. Fulfilling Purhase Authorizations (PA) in the VIP Admin Console Here s how it s done: 1. A systemati searh of the Admin Console determines whether there is an existing PA with the mathing ustomer PO number sent as part of the order. If an exat math is found (same PO number and same SKU), in PENDING status, the lienses are marked as paid. 2 If no math is found, determine whether there are any other pending PAs that have the same SKU. If a pending Purhase Authorization with the same SKU is found, those lienses will be marked as paid. 3. If no pending PAs exist in the Admin Console, reate a synthesized PA (authorized by LWS Order) and mark as paid. If all seats for that PA (inluding all line items) are marked as paid, mark that PA status as FULFILLED. Note: If a partial order is plaed and not all line items in an Admin Console PA are marked as paid, the PA will remain in Pending status but will no longer have the ability to remove the PA. For Adobe internal and partner use only 11

12 Adobe VIP How to Order Guide: Plae a Renewal VIP Order in LWS Renewal Period Start Date 31 days VIP Member s Anniversary Date Renewal Opportunity Ends 30 days 30 days New Order Period New Order Period 30 days before the anniversary date, the renewal period starts. Unpaid lienses are removed. Tip View the VIP promo matrix, whih provides information to help determine the member s appropriate renewal prie. All lienses purhased through VIP need to be proessed by the Anniversary Date eah year in order to ontinue liense use. Any lienses will be removed if an order is not reeived by Adobe. For renewal orders, LWS auto-populates the PO/PA Number, but it may not be aurate. Please arefully validate this number before submitting the order. Find the renewal type below and read arefully before following the instrutions in LWS: Plae a VIP order. Note: Promotional priing is appliable only for eligible lienses. Some orders may inlude a variety of prie points based on liense purhase date and promotional eligibility. Renewal Period Renewal orders an be plaed 30 days prior to the Anniversary Date and must be proessed by Adobe by the Anniversary Date. During this time, VIP Members may plae their renewal orders through their desired Aount Manager. The Reseller Console will begin notifying you of an upoming renewal 45 days before the Member s Anniversary Date. The Admin Console will begin notifying VIP Admins 90 days before their Anniversary Date. Full Renewal Do not submit renewal SKUs and new SKUs on the same order. Named-user Liense and/or Devie Liense Follow the instrutions in LWS: Plae a VIP order. When it s time to enter SKU information, be sure to enter Renewal SKUs only. Named-user and devie liense Renewal SKUs may be submitted to Adobe on the same order. Partial Renewal Named-user and/or Devie Liense The VIP Admin must go to the Admin Console to selet lienses to renew. Follow the instrutions in LWS: Plae a VIP order. When it s time to enter SKU information, be sure to enter Renewal SKUs only. The SKU desriptions should math what the VIP Admin has hosen to renew. Here is a list of Adobe lienses that may be eligible for partial renewal: 1. Aepted lienses (oldest first): The longer a liense has been used, the higher the priority. 2. Invited lienses (newest first): Among liense invitations that have been sent but not aepted, the most reent invitations have priority. 3. Uninvited lienses (newest first) For Adobe internal and partner use only 12

13 Adobe VIP How to Order Guide: Plae a Renewal VIP Order in LWS Full Renewal + Additional Lienses Do not submit renewal SKUs and new SKUs on the same order. Named-user Liense or Devie Liense You must submit 2 orders to Adobe if the VIP would like to renew all lienses and add additional. Full Renewal: Follow the instrutions in LWS: Plae a VIP order. When it s time to enter SKU information, enter Renewal SKUs only. Additional Lienses: Follow the instrutions in LWS: Plae a VIP order. When it s time to enter SKU information, enter New SKUs only. Named-user + Devie Liense Submit 2-3 orders to Adobe if the VIP would like to renew all lienses and add new lienses. Full Renewal: Follow the instrutions in LWS: Plae a VIP order. When it s time to enter SKU information, enter Renewal SKUs only. Additional named-user lienses: Follow the instrutions in LWS: Plae a VIP order. When it s time to enter SKU information, enter named-user New SKUs only. Named-user and devie liense New SKUs will not be aepted on the same order to Adobe. Additional devie lienses: Follow the instrutions in LWS: Plae a VIP order. When it s time to enter SKU information, enter devie liense New SKUs only. Named-user and devie liense New SKUs will not be aepted on the same order to Adobe. Note: Renewing Prie Lok SKUs Members who have purhased Prie Lok SKUs are identified by the system, inluding the ative dates during whih they may purhase or renew those SKUs. Any Member not qualified to renew Prie Lok SKUs will be systematially prevented from ordering Prie Lok SKUs. Creative Cloud and Arobat DC for enterprise Add enterprise lienses to a new VIP or during an existing VIP s renewal period. Purhase Authorizations are not allowed for enterprise lienses at this time. Orders must be proessed through Adobe before the VIP Member reeives aess to their enterprise lienses. Important: Team and enterprise lienses must be submitted into LWS as separate orders. If this hinders your ustomer from ahieving, please referene this guide to request a manual up-level. New VIP agreement Plae order through LWS using the standard order proess. Important: Use new enterprise SKUs. Renewal VIP agreement Plae order through LWS using the standard renewal proess. Important: Use new enterprise SKUs. One the order is proessed by Adobe, you and the VIP Member will reeive order onfirmation s. The VIP Member s order onfirmation will inlude a link to the Admin Console, where they an begin to deploy to their end-users. For Adobe internal and partner use only 13

14 Adobe VIP How to Order Guide: VIP returns must omply with the terms of the VIP agreement and your Partner Agreement with Adobe. VIP orders may not be anelled prior to invoiing. VIP Members must request a return within 14 days of the original liense order date. Partners an request a return from Adobe on an invoie up to 75 days after the order invoie date for one of the following reasons: End User Does Not Aept EULA: The ustomer does not agree with the terms and onditions of the End User Liense Agreement (EULA.) Wrong Platform, Produt, Quantity or Language: The wrong produt, platform, quantity or language was delivered to the ustomer. (This also overs ases where Adobe orretly ships the item listed on the partner s Purhase Order, but this information does not math what the ustomer ordered.) Dupliate Order: The ustomer reeives a dupliate shipment or dupliate invoie (due to a dupliate Purhase Order from the ustomer or reseller.) Order Canelled: The ustomer anels the order after the invoie is issued. Wrong Company/End User: The wrong end user information was inluded on the order. Return Requests 1. Selet Request Return from the left-hand navigation bar on the LWS home page. 2. Selet the Sold-to ID for return. 3. Enter Order Number, Sold-to PO Number or VIP Agreement Number. Clik Searh. 4. Selet the Adobe Order Number you wish to return. 5. Selet a Reason for Return from the drop-down menu. 6. For any return other than EULA or Canellations, enter the Replaement Order Number. 7. Selet Full Return. 8. Review return details. If orret, selet Submit. 9. Save the Return Aknowledgement page for future referene, as it inludes the RMA Number. 10. View the order status at any time by seleting View Return Status from the left-hand navigation bar on the LWS home page. You will need the RMA Number to ontinue. 11. Selet the return that you want to view. 12. The View Return Status page provides the details of the return request and indiates the reason for any open return. 13. Open returns are on hold for various reasons, e.g. waiting for Adobe Order Management approval. 14. When Adobe Order Management approves the return, the status hanges to Closed and a redit is issued to your aount. Partial VIP ustomers may return an order provided that all seats on the order are returned. Partial returns are not allowed on VIP orders. Only lienses that are not urrently in use may be returned. Approved Adobe authorizes the return by issuing a Return Materials Authorization (RMA) number to the partner. All returns must be authorized by Adobe and must omply with the Terms and onditions of your Partner Agreement with Adobe. After Adobe issues the RMA number, Adobe Order Management will review the return request. If it is approved, the status of the return will be hanged to Closed. A Letter of Destrution is not required for VIP orders. plaed during the renewal period will not be refleted in the Admin Console or Reseller Console until the lose of the renewal period. For Adobe internal and partner use only 14

15 Adobe VIP How to Order Guide: All prie lists an be found on the Adobe Partner Connetion Portal. Seleting the Corret Prie List The following ustomer details will help determine the appropriate prie list: Deploy-to address: indiates region Market segment: Commerial, Government, Eduation. For Nonprofit VIP orders, use the Eduation prie list Curreny Seleting Worldwide VIP Prie Lists Worldwide prie lists are designated to resellers purhasing on behalf of a VIP Member with loations in three or more ountries. Eah region has a designated worldwide prie list whih inludes all relevant SKUs for all languages and produts supported through VIP. Use your ustomer s Deploy-to address to determine the orret Worldwide VIP prie list. Example You are ordering a German-language SKU for an End User loated in Russia. Beause the End User is deploying to Eastern Europe, the required urreny is USD. United States, Canada Deploy-to Region (Country) Worldwide VIP Prie List Language Latin Ameria: Mexio, Central and South Ameria and the Caribbean NA USD VIP USD Worldwide VIP USD Worldwide VIP Universal English, Frenh Canadian, North Amerian Spanish All other languages All languages 1 EURO Worldwide VIP All languages Europe: EU and EFTA GBP Worldwide VIP English Rest of Europe: All Non-EU/EFTA ountries in Eastern Europe USD Worldwide VIP All languages Middle East, Afria 2 USD Worldwide VIP All languages Asia Paifi Region: China, Hong Kong, Korea, Taiwan, Southeast Asia, India/Sri Lanka USD Worldwide VIP All languages* Australia/New Zealand AUD Worldwide VIP All languages Japan Yen Worldwide VIP All languages *Note: Simplified Chinese available for use in China only. 1 See EU and EFTA Countries. 2 Exludes any embargoed ountries, as defined by the U.S. State Department. For Adobe internal and partner use only 15

16 Adobe VIP How to Order Guide: Seleting the Corret SKU After you ve determined the orret prie list, hoose the appropriate SKU based on the language your ustomer needs. North Amerian Language SKUs The North Amerian language SKUs (Universal English, Frenh Canadian and North Amerian Spanish) appear only on the regional North Ameria VIP prie lists. SKUs outside North Ameria Lienses deploying to regions outside of North Ameria require different language SKUs and should be used only for orders deploying outside of North Ameria. These SKUs are indiated on the prie lists by the following language odes: Language Desription Prie List Language Code English International English UE Frenh Frenh FC Spanish Spanish E (for Western Europe) Spanish Spanish LAS (for Latin Ameria) These SKU requirements are in plae to omply with regulations governing Adobe s tax struture and international tax laws and have no effet on the lienses delivered. Seleting the Corret Curreny The following table provides examples of ommonly onfused Deploy-to, Curreny and Language SKU ombinations. Deploy-to Country Curreny Language Prie List Language Code United States USD English UE UK EURO/GBP* English IE Australia/New Zealand AUD English IE United States/Canada USD Frenh FC Japan YEN English IE Frane EURO Frenh F Germany EURO Frenh F Spain EURO Spanish E United States USD Spanish NAS Mexio USD Spanish NAS Argentina USD Spanish LAS * Please refer to GBP ordering guidelines posted on the Adobe Partner Connetion Portal. For Adobe internal and partner use only 16

17 Adobe VIP How to Order Guide: Example Use Cases: Worldwide VIP Orders A ustomer with loations in multiple regions may plae a single order with their worldwide reseller, but the reseller must plae two orders with Adobe one with Adobe San Jose for VIP subsriptions deploying to North Ameria and another with Adobe Ireland for VIP subsriptions deploying outside of North Ameria. Example 1: Customer needs Frenh lienses for an offie in Japan. The order is plaed with a worldwide reseller in the United States. Deploy-to address Curreny Prie list Language Code for Lienses Adobe entity with whom to plae the order Japan Yen WW VIP Yen F Adobe Ireland Example 2: Customer in Canada needs Frenh lienses. The order is plaed with a worldwide reseller in Canada. Deploy-to address Curreny Prie list Language Code for Lienses Adobe entity with whom to plae the order Canada USD NA VIP USD FC Adobe San Jose Example 3: Customer needs English lienses for an offie in the United States. The order is plaed with a worldwide reseller in the UK. Deploy-to address Curreny Prie list Language Code for Lienses Adobe entity with whom to plae the order United States USD NA VIP USD UE Adobe San Jose European Union & European Free Trade Assoiation Countries The following EU and EFTA ountries onduting a worldwide VIP order purhase in EURO or GBP using the EURO/GBP Worldwide VIP prie list All languages. EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czeh Republi, Denmark, Estonia, Finland, Frane, Germany, Greee, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom EFTA: Ieland, Liehtenstein, Norway and Switzerland All other ountries in Europe, inluding the EU andidate ountries, Turkey and the Former Yugoslav Republi of Maedonia, must purhase in USD using the USD Worldwide VIP prie list All other languages. VIP in China (PRC) Customers purhasing lienses for use in the People s Republi of China ( PRC ) are subjet to the following rules and restritions. Members must use a separate VIP agreement to purhase lienses for use and deployment in the PRC (a China VIP Agreement ). A China VIP Agreement may not be used to purhase lienses for deployment in any other ountry or region. Lienses for use in the PRC must be purhased through an Adobe authorized reseller loated in the PRC. For produts available for liense and deployment in the PRC, please see the Buying Programs Comparison Guide. Servies are not urrently inluded in lienses offered for use and deployment in the PRC. For Adobe internal and partner use only 17

18 Adobe VIP How to Order Guide: Online resoures VIP Program Guide Commerial and Government VIP Program Guide Eduation Adobe Buying Programs on the Adobe Interative Guide (AIG) Reseller Console Help VIP Calulator Running Reports in LWS Adobe Partner Connetion Portal Adobe Partner Connetion Helpdesk The Adobe Partner Connetion helpdesk team supports partners on the Adobe Partner Connetion Program, as well on pre- or post-sales support questions related to selling Adobe produts. Use the table below to ontat your regional team with any questions. Region APAC EMEA Language support English English, Frenh, Italian German, Spanish Supporting hours 8 a.m. to 5 p.m. (loal overage) Monday Friday Australia: New Zealand: India: Indonesia: Phone Philippines: All ountries in EMEA: +44 (0) Thailand: UK toll-free number: Malaysia: Frane toll-free number: Singapore: Germany toll-free number: China: Hong Kong: (Toll) Taiwan: Korea: Rest of APAC: Region NA LATAM naresellers@adobe.om latamresellers@adobe.om Language support English Spanish, Portuguese, English Supporting hours 8 a.m. to 5 p.m. (loal overage) Monday Friday Phone Toll-free: Toll: All ountries in LATAM: Argentina: Brazil: Caribbean: Chile: Colombia: Costa Ria: Méxio: Peru: Adobe Systems Inorporated 345 Park Avenue San Jose, CA USA Adobe, the Adobe logo, Arobat and Creative Cloud are either registered trademarks or trademarks of Adobe Systems Inorporated in the United States and/or other ountries. All other trademarks are the property of their respetive owners Adobe Systems Inorporated. All rights reserved. 2/17 For Adobe internal and partner use only 18