Location of the job: MTN Finance Level Level 3

Transcription

1 JOB PROFILE - Title of position: Design Authority Technical Assurance Number of subordinates: none Location of the job: MTN Finance Level Level 3 Position Code: Time span: Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) Task Complexity: Indicates those KPA s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management. Strategic Planning Engage with General Managers, Senior Managers, Managers, Supervisors and users to understand their strategies and business goals at a sufficient level to be able to offer advice on the nature of the required information and technical solutions Provide input into the operational planning (2-3 years) for the Revenue Assurance and Fraud Management units, identifying ways to design systems and processes in order to prevent revenue leakage and minimize risk to the organisation. Contribute towards continuous improvement and innovation at technical and supporting procedural levels. Provide subject matter expertise, insights and advisory support into product, technology and proposition roadmaps in order to ensure revenue protection considerations are embedded into decision making. Evaluation of control development and maintenance costs compared to the relative risks being mitigated. This in turn has to be compiled into a budget (OPEX, CAPEX) for implementation purposes. Revenue Assurance Research and Development Support research on international best practices of Revenue Assurance and Fraud Management including research on the impact of the technology changes on the various systems. Research Revenue Assurance and Fraud Management trends in mobile industry and IP environments. Provide input for Revenue Assurance system tools development. Appreciation of control performance and relevance of controls and current RA practises. Ensure that reference libraries for business rules / pricing rules are up to date to effectively reperform process execution integrity. Ensure that call scenario reference library is continuously updated and reviewed for relevance and completeness. Technology Roadmap Ownership Understand and appreciate Revenue Assurance and Fraud Management business requirements in relation to technology support needed. Ensure a current and in depth knowledge of the Revenue Assurance, Fraud Management and related technology industries, in relation to vendor capabilities, trends and future needs. Design RAFM technology roadmaps for a 1-3 year timeframe that ensure existing and future business requirements will be adequately met through technology needs. 1

2 Influence with approval of technology roadmaps with RAFM management, ensuring a balance between cost and business benefit Communicate and influence the awareness of the RAFM technology roadmaps with management in MTN technical teams and other relevant stakeholders, ensuring the roadmap considerations are built into IS system roadmaps and strategies. Technology Evaluation and Selection Management Based on agreed roadmap, identification and planning of new technologies that will require procurement to meet Revenue Assurance and Fraud needs. Manage the motivation within Finance and IS of the need for inclusion of the technology procurement in the annual budgetary cycle Own and plan the process of technology solution evaluation and vendor selection, including: Project formulation and stakeholder engagement Project planning and control Vendor identification Requirements definition Solution evaluation Solution and vendor selection Oversight of the procurement process, ensuring RAFM objectives are met in terms of solution and costing fit. Technology Solution Implementation Management Prioritization of requirements for control development with stakeholders in RAFM that require development of configuration of technologies by internal and external stakeholders Planning of the technology implementation, development and configuration cycles required by technology vendors Management of the implementation process, ensuring timeliness and quality Ownership of the stabilization and post implementation review processes, ensuring effective integration into production environments Operational Framework Planning Engagement with MTN Group RAFM Controls and Best Practice to understand, influence and agree the risk and control framework for the Technology Assurance. Working with MTN Group RAFM COE (Centre of Excellence) to design new controls required for operational implementation. Ongoing review of the adequacy of the Revenue Assurance and Fraud Management technology capabilities in addressing the risk mitigation needs of the MTN Organization. Operational Effectiveness Management Ensure that all processes and procedures implemented are aligned to the Revenue Assurance and Fraud Management Risk and Control Framework. Evaluate new innovations, business models, developments, products and/or systems to identify possible revenue leakages and recommend control measures that need to be adopted to minimise the possibility of these leakages through review of new business specifications to ensure that RA issues have been covered, RA processes are adhered to and that adequate controls are in place. Escalate issues identified. Provide input into the establishment of systems and sound practices that comply with best practice, legislation / regulations / frameworks. Maintain end- to-end knowledge of MTN business processes and ensure the accounting of all revenue generating transactions. 2

3 Review and enhance systems and processes that support monetary processes to ensure all money flows recorded is complete. Ensure timeous escalation of controls that do not comply with RA frameworks and strategies. Support the General and Senior Managers in Revenue Assurance and Fraud Management in the preparation of all information required for the RA, MTN SA, MTN Group Governance processes. Comply with audit requirements and ensure all non-compliances are dealt with. Proactively identify gaps in controls configured in Revenue Assurance and Fraud Management technologies. Define and monitor Test-sim strategy to ensure that reliance can be placed on this process. Provide auditors with information as required and explain systems and controls where necessary. Oversight of controls and the execution thereof in other operating units (included but not limited to MTNSP, MTN Business). Provide subject matter expertise in the effective diagnosis and efficient resolution of revenue affecting issues that require specialist technical knowledge and support. Fraud Investigations Support and liaise with Business Risk Management, and other teams as necessary, to provide all required information to conduct internal fraud investigations. Support and liaise with external authorities and provide all relevant information in external fraud investigations. Reporting & Measurement Support decision making through the production, review and approval of Technology effectiveness reports required by both local and MTN Group RAFM Reporting & Measurement teams. Customer Satisfaction Build and maintain solid relationships within all business units to facilitate transfer of information and to develop a culture of revenue responsibility and shared risk ownership across the wider organization. Provide RAFM Technology related advice to the business based on a broad understanding of MTN business environment and knowledge of MTN Group Best Practice. Educate stakeholders and customers on the role of RAFM Technology and how they may contribute and add value Project Management Develop and drive the execution of agreed projects Drive the implementation, tracking, monitoring and compliance of Projects Contract management in line with Procurement Policies Co-ordinate project reporting Ensure effective implementation of the integrated project management model Risk management Business Analysis Perform Business Analysis in line with the methodology and guidelines Identify ways to fine tune policies, processes and systems in line with changing work practices 3

4 Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity Identify and implement innovative ways to use minimum resources to achieve maximum outputs Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others. Build employee relations and collaborative teamwork. Give presentations to internal and external stakeholders. Communicate actively and effectively resolving any potential conflicts that may arise Have the insight and flexibility to adapt to different situations Ensure on going personal growth and development, attend conferences / workshops to keep abreast of developments, keep up to date with new products and receive on going systems training. Live the MTN Brand change and influence employees behaviour Management of multi skilled teams within Revenue Assurance to ensure that solutions are designed, implemented and operating effectively. Management of cross functional teams to continuously improve the monetary flows in the organisation. This is implemented via workgroups chaired by RA. Providing leadership with regards to solution design to General Manager, Senior Managers and manager/supervisor Role Complexity: High level of complexity in relation to OSS/BSS technical environment that needs to be understood Fast-changing RAFM technical industry environment that need to be kept abreast of. Interpretation of business needs into technical requirements that needs strong adaptation and application skills Multiple, concurrent projects that need to be effectively managed Maintenance of a professional outlook and output in an error prone operational environment Multi- operator internal customer environment that can be heavily demanding Interworking with Network and IS departments, ensuring business needs are understood and prioritized accordingly. 4

5 Minimum Requirements -. Education: Essential: University Undergraduate Degree (BCOM / BSc) Desirable: Post Graduate Qualification (CISA, CISM) Desirable: Project Management Qualification (Prince, PMBOK) Experience: Minimum of 5 years experience in Revenue Assurance and Fraud Management; with 2 years experience in supervising/managing others Experience working in a medium to large organization in a complex, technology-oriented industry Competencies Head - Big Picture Focus (20) Conceptual Thinker - Executes tactical plans to achieve strategic requirements Problem Solver - Has the mental agility to identify and solve relevant business challenges Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement Heart Emotionally Intelligent (30) Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential Relationship Manager - Builds professional networks across teams through collaboration and co-operation Hands Results Focused (40) Results Achiever - Produces sustainable business results through ethical practices Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others Contact Details Emmah Mosikare Emmah.mosikare@mtn.co.za 5