There wherever you need us

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1 Published by Siemens AG 2017 Power Generation Services Division Freyeslebenstrasse Erlangen, Germany Siemens Field Service Component condition assessment > > Visual inspections Component repair > > Comprehensive on-site repair Field Service Marketing Region Europe Power Generation Services Huttenstrasse Berlin, Germany field-service-marketing.energy@siemens.com A comprehensive portfolio of performance > > Videoscopes > > On-site assessment and analyses > > Non-destructive tests (NDT) > > FAST-GEN inspections > > Alignment control > > Clearances, wear & tear inspections > > Vibration monitoring > > Functional analyses > > Electrical analyses > > Foundation shift measurements and monitoring > > Failure and root cause analysis > > Online and archive data review and evaluations > > Welding and heat treatment > > >Mechanical work > > Parts exchange > > Special tool applications > > Shaft alignment and balancing For more information, please contact our Customer Support Center. Phone: / (Charges depending on provider) support.energy@siemens.com Power Generation Services Article No. PSPG-B Printed in Germany Dispo PUB 3393 WS 1117 Subject to changes and errors. The information given in this document only contains general descriptions and/or performance features which may not always specifically reflect those described, or which may undergo modification in the course of further development of the products. The requested performance features are binding only when they are expressly agreed upon in the concluded contract. Siemens Field Service There wherever you need us > > Lifetime assessments (LTA) > > Lifetime extensions (LTE) Siemens Field Service siemens.com/field-service-fossil

2 Qualified, committed, on-site competence close at hand With over 2,000 highly trained and experienced experts located in strategic hubs around the world, Siemens Field Service provides qualified and committed on-site competence for all types of fossil power plants and all from only a single source. Whether for gas turbines, steam turbines and generators, for new or existing conventional power islands, we offer innovative field service solutions that can be tailored to your individual need to help secure high levels of availability, flexibility and reliability. Siemens Field Service is responsive and delivers reliable on-site support that can build strong long-term partnerships and help safeguard your assets over the lifetime of the plant with exceptional Service Performance, Service Innovation and Service Excellence. Flexible Service Performance Siemens Field Service Service Innovation Responsive Service Excellence Reliable 2 3

3 Siemens Field Service Service Performance Service Performance The right resources in the right places With our strategically positioned branches in many countries of the world, we are always close at hand, so that we can implement project and customer-specific field service solutions at any time. A highly flexible portfolio of field service packages individually tailored to address the specific goals and needs of power plant owners and operators and backed by a company with long-standing original equipment manufacturer (OEM) experience. That s Field Service Performance from Siemens. 4 5

4 Siemens Field Service Service Performance Qualified in helping you safeguard your assets Power plant performance can invariably be influenced by the quality of field service performance. Siemens Field Service is well qualified in helping maintain the assets of plant owners and operators not only with the skills and competence of our staff but also the willingness to learn and to improve every day. Continuous service improvement Siemens has an excellent reputation for providing excellent field service support. A reputation deeply rooted in extensive OEM experience, intelligence and expertise and in our tireless efforts to continually improve the quality of the service we provide. Experienced outage experts Each of our higly skilled and interculturally competent Siemens Field Service experts has more than four years of training in executing outages in the field. Located at service hubs around the world, they are able to respond quickly in the event of a forced outage. Increased plant availability Our Field Service portfolio comprises highly flexible service packages designed for optimizing plant availability, for example, Siemens Service Engineering, which is designed to provide rapid support and solutions in response to unexpected findings during scheduled outages. Support from one source Whether maintenance and repair or comprehensive engineering, commissioning, procurement, transportation, project management, design, construction, and operation: Siemens Field Service has the staffing, equipment and know-how to provide excellent power plant support. The result can be additional investment security over the life cycle of your plant. Commissioning Noise enclosure Insulation Scaffolding Site and shift leaders NDT specialists Our Field Service worldwide works intensively together with specialists, subsuppliers and customers back to grid as soon as possible. Examples of Siemens Field Service qualifications for major gas turbine outages and lifetime extensions Siemens offers comprehensive Field Service qualifications for gas turbines, steam turbines and generators from the OEM to address the goals and needs of owners. Mechanics EHS specialists Blader specialists Combustion specialists Hydraulic specialists 6 7 7

5 Siemens Field Service Service Innovation Service Innovation Efficiency is evolving A customer-centered field service focuses on service solutions that provide excellent added value to businesses and should be reflected in a long-term, close and trustful relationship. The tireless commitment to continuous service development to steadily improve our service fleet is setting innovative standards for the industry. That s Field Service Innovation from Siemens. 8 9

6 Siemens Field Service Service Innovation Committed to keeping you competitive Securing availability, flexibility and profitability of power plants is an ongoing process and specific to each facility. It can require new service products to appropriately address ever-changing plant and market requirements. Siemens Field Service offers a variety of innovative service packages and solutions to accommodate individual and specific support needs. Remote system monitoring Our remote online Siemens Power DiagnosticsTM Services allow us to monitor aspects of your gas and steam turbine performance from several centers worldwide. Using installed monitoring systems, we can conduct data analyses, investigate system flags and rapidly communicate findings to plant personnel. On-site machining Lengthy repair times can be reduced and new/repaired component shipping delays eliminated with our onsite machining (OSM) services. With the help of innovative portable equipment from Siemens, our Field Service experts can perform many required machining repairs directly at your site and a lot faster than shipping for factory repairs. Non-destructive testing For quick, accurate inspections of all stationary and rotating turbine and generator components, our Field Service specialists use advanced nondestructive testing (NDT) tools. Many potential issues, such as crack growth mechanisms, can be identified and dealt with before they lead to failures. Fact finding and reporting Our highly skilled Field Service staff can also provide on-site assistance in detecting and investigating operational issues following a system outage, maintenance work or overhaul. Data can be compiled in operational assessments and methods statements to be shared in meetings and discussions with the client, along with recommendations. Remote system monitoring Advanced NDT technology and onsite machining Our Field Service worldwide works with state-of-the-art plant diagnosis and fault-detection systems in order to guarantee availability. Siemens onsite machining (OSM) develops and builds portable high-end machining equipment. Timely on-site support can mean eliminating shipping and delays. On-site Machining can benefit the customer since it can save time and be more cost efficient. Highly skilled personnel

7 Siemens Field Service Service Excellence Service Excellence Trained in how to do things better A uniquely qualified staff of field service engineers and technicians with unequalled knowledge and knowhow. A 24/7 hotline and a highly trained emergency team ready to provide rapid assistance wherever it is needed. Our Siemens Service Engineering for quick on-site issue resolution. That s Field Service Excellence from Siemens

8 Siemens Field Service Service Excellence On-site assistance beyond the norm In the event of an unforeseen repair or outage, there is nothing more comforting than knowing that rapid, reliable and qualified on-site assistance is just a phone call away. Our Field Service support sees individual plant site operability in a larger context and looks ahead with proactive tools. That s Field Service Excellence from Siemens. Highly qualified staff In terms of training and experience, Siemens Field Service engineers and technicians rank among the most qualified and capable power plant specialists in the industry. Their unique expertise is reflected in the high-quality workmanship they deliver to our customers. Repair practically anywhere With a network of strategically located workshops spanning the globe, our experts can quickly respond to repair requests almost anywhere. These service concepts are continuously updated with fleet experience input to improve our on-site support performance. Our onsite machining (OSM) services are practically a factory in the field. Priority one: Zero Harm Certified for ISO 9001, KTA 1401, DGRL and numerous other industry regulations and guidelines, all Siemens Field Service tasks and activities are performed to the highest environmental, health and safety (EHS) standards. Safeguarding employees and the environment at all times is an integral part of the Siemens Zero Harm culture. Tailored training courses Our staff of highly qualified and experienced instructors provides on-site trainings for system users, operators, engineers as well as maintenance personnel. Training content and structure can be tailored for individual needs. Total Maintenance Service Assistance for optimized outage planning is provided by our Total Maintenance Service (TMS) concepts. Our Field Service experts work very closely with on-site staff in defining the project scope and operational assessments for implementing plant upgrades and product modifications. Lessons learned are used for continuous performance optimization. Zero defects Technical Preventive Our Field Service worldwide stands for high quality standards including Zero Harm Culture@Siemens and Integrated Quality Management System, certified to DIN ISO To support and reinforce a Zero Harm culture, Power Generation Services has launched an annual Safety Excellence Award. Management Zero accidents

9 OEM expertise all over the world Siemens Field Service worldwide Anchorage Edmonton Calgary Aberdeen Newcastle Lincoln Essen Manchester Hutchinson St. Petersburg Finspång >> Manufacturer and specialist knowledge based on over 165 years of experience Erlangen Torino >> Products and services from the OEM Krasnodar Trenton >> Construction and commissioning of more than 50 new power plants annually Huludao Nanjing Orlando Houston Perm Berlin Fort Payne Jacksonville Perris Benefit from the expertise and experience of an industry leader Dammam Querétaro Qeshm Dubai >> Hundreds of inspections and maintenance annually Shanghai Vadodara Global presence Bangalore Maracaibo Port Harcourt Bogota >> 290 production sites and factories in more than 40 countries Singapore Cilegon Jundai São Paulo >> Local in more than 190 countries >> 19 field service branches worldwide tobe close to our customers Bandung Wadeville Highest quality standards and skilled experts Adelaide Bahía Blanca >> Preparation of more than 300 project plans annually >> Integrated quality management system certified to DIN IS >> Over 4,500 qualified field service engineers and technicians worldwide Our global offices Siemens Field Service Regional headquarters Siemens Field Service Regional entities 16 17

10 A proud partner for over 100 years For decades, Siemens Field Service has been successfully servicing plants of every type all over the world. Continually working to expand and improve the field service offerings, quality, performance and presence, Siemens has become a first choice partner for many owners and operators a reliable and proud partner. 18