Global Service Platform (GSP)

Transcription

1 Global Service Platform (GSP) Dear Valued Client, We listened to your feedback and acted upon it. As part of our commitment to continuous improvement, we put a team in place to accelerate Global Service Platform (GSP) optimization by two years and integrate all of our systems into one relocation service delivery platform. I am pleased to announce that your organization will Go Live in our new system for all new initiations within the next few weeks. Prudential Real Estate and Relocation Services is committed to delivering the best value to our clients, and GSP can help us achieve that goal. GSP will enhance our working environment and allow us to deliver better service to you. GSP is an intuitive, Web-based system, designed specifically for relocation operations, using relocation terminology and solely developed for the delivery of relocation services. By integrating policy information and standardizing workflow processes, we can focus on consistent delivery of service, more effective client and transferee communication and more efficient process controls. GSP also provides better access to information through a single source of data entry and online reporting capabilities. By implementing GSP, we can dedicate more of our efforts to providing satisfaction, generating savings and offering security for you and your transferees. We trust you will find the following documentation included in this package useful during your upcoming transition to GSP: What's In It For You High Level Timeline For GSP System Requirements A more detailed, customized package will be sent to you just prior to your Go Live date and your Account Executive will be available to review the contents of both packages and to answer any questions. Please contact your Account Executive if you have any immediate questions. As we implement GSP, we look forward to our future and know we will continue to strengthen our reputation of providing exceptional quality service with your cooperation and support. We are committed to find ways to continuously innovate and improve our business processes and deliver even higher levels of service through future technology enhancements. With our global reach, our team of industry-best associates and suppliers, and our ever-improving range of services and solutions, you can look forward to an increasingly beneficial future with Prudential Real Estate and Relocation Services, as we continue to deliver the best value for your relocation investment. Sincerely, Earl Lee President Prudential Real Estate and Relocation Services

2 Client Benefits Global Service Platform GSP is an acronym for Global Service Platform. It is a global, comprehensive, easy-to-use relocation service delivery platform with true system integration. GSP is not just a technology solution; it is the combination of many different tools and processes we will use to satisfy your needs. This integrated system includes all customer services for domestic and international, client administration, supplier profile and selection and operations accounting functions. As we continuously look for ways to innovate and improve our business processes, future enhancements of GSP will be developed. The benefits and capabilities of GSP include: An intuitive and well organized system, designed specifically by industry experts for the delivery of relocation services Standardized workflow processes and integrated policy information for consistent and efficient delivery of services Enhanced self-service to clients, transferees and suppliers through our ReloCenter website Improved exception processing Streamlined supplier communication and interactive supplier screens for timely updates and follow up Increased support for global clients with seamless workflow processes through integration of our tri-regional global offices Easier access to information with a single source of data and streamlined operations through our online capabilities Important Note: As part of the implementation of GSP, there will be a change to your billing. New invoicing will be produced and you may receive invoices from both the old system and the new system.

3 CAPABILITY BENEFITS Streamlined user friendly client initiation forms Automated notification delivered to Client Services team to facilitate faster service turnaround Enhanced user interfaces including drop-down selections, field edits, etc Integrated platform Allows for consistent delivery of relocation services Single service delivery/billing systems, integrated globally with financial accounting and imaging systems Process enhancement/ service workflows including automated flow of data, case load management and reporting capabilities, access to transferee notes with service level categorization Web access including single sign on, self service password management capabilities and client dashboard Enhanced customer experience Increased system automation provides for more real time availability of relocation counselors Combination of system-automated and free-form notes are enhanced and easier to format, providing more search ability and readability Increased transparency to view service details online Comprehensive view of individual customer service status Ease of access to information in a single location Password expiration increased to 90 days instead of 30 days All stakeholders are working from the same file More frequent updates to links and content Web access to client reporting information Enhanced speed of delivery Better online access to reports/information Reporting at individual customer level Ability to manipulate/sort data in universal reports using Microsoft Excel Ability to receive reports in PDF format Reduced reporting requirements through real-time access to data Enhanced delivery of scheduled reports

4 GSP Timeline

5 GSP System Requirements Accessing the Prudential Real Estate and Relocation Services Global Service Platform (GSP) from outside of the Prudential Real Estate and Relocation Services network requires users to have the following minimum system requirements: Access to the Internet and Web Browsers Supported Web browsers include Microsoft Internet Explorer 6.0 or higher and Mozilla Firefox 2.0 or higher. Other browsers are not supported and may work with unpredictable results. SPAM Filter The GSP platform makes extensive use of as a communication mechanism. Clients, suppliers and transferees are encouraged to add the necessary configuration to their SPAM detection software to allow incoming from the Prudential.com domain. Document Viewing Certain GSP documents are in PDF format and require the Adobe Reader 7.0 or higher plug-in for viewing. Technical Assistance If you require technical assistance, please call or send an to prers.application.support@prudential.com. Your should include the following information: contact name, phone number, time zone or location, best time for a call back and a brief description of the issue.