Gamma is... Committed to the Channel CLOUD

Transcription

1 Committed to the Channel VOICE MOBILE DATA CLOUD

2 A different kind of business communications provider. Different because today the way you and your customers think about communications is different. You want services that are easy to provision and sell, with instant access to clear and unambiguous billing. You want impeccable quality and competitive pricing, backed by some of the best and most responsive customer service in the business. And you want to deal with a friendly, financially strong company you can trust. At Gamma we ve built a whole family of fixed and mobile telephony, data and hosted solutions on our own resilient, next generation network. They re all aimed at doing one thing: taking the complexity out of business communications for our partners and end users. Gamma is business communications the way you want it to be.

3 Helping businesses change and move forward. We believe that communications can be more than a simple business tool. We think it should also be an enabler for improvement and change. We ll help you use our products and services to drive your business and your customers business forward by increasing resilience, enhancing customer service, raising operational flexibility, saving costs and working in new ways that might have previously not been possible. That crucial Gamma difference is down to the sheer depth and breadth of our experience, and the solid business knowledge of our consultants and partners. Gamma is not just about better business communications, it s about better business too.

4 A complete portfolio of IT and telecom services. Our network, your network We place great emphasis on the availability, reliability and quality of our national network which underpins our products. This is complemented by a comprehensive governance structure that assures the security of our business, our platforms and our support services. And we continue to invest for the future, ensuring the continued evolution of our network for unified communications and beyond, providing both converged services and discrete voice, data and mobile components. Having our own network means a better deal for you - like the way we ve been able to introduce free calling to the 01, 02, 03 and 07 number groups. It means more security too: for example we re able to limit your and your customers exposure to the growing threat of IP telephony fraud. You ll also find our network gives you improved levels of control and support, far in advance of those available from non-network owning rivals. Voice One of the UK s largest network carriers of fixed-line voice minutes, we own and control our own national network. This means we can respond faster, provision quicker and deliver sooner. We are the UK s number one provider of SIP trunks, replacing your customers legacy ISDN lines with the latest technology for cheaper and smarter voice calls (incoming too). For hosted services Horizon is our fully integrated, hosted platform that s ending the distinction between fixed and mobile. For call management our Inbound platform puts your customers in complete control. And for calls and lines, switching to us means your customers will start saving right away. Mobile We own and operate our own mobile infrastructure, so becoming an MVNO with us will make all the difference to the way you manage your customers. With access to the core systems within our mobile network, you ll be able to easily make changes to the mobiles in your base directly, in real time, without having to involve any third party. Get big operator coverage, capacity and resilience with independent provider relationship, flexibility and care. Data Our resilient, high speed network connects your customers business with the internet and the cloud. For internet access from broadband to superfast fibre Ethernet, we provide high speed connectivity with dedicated bandwidth. For converged access we deliver internet and IP telephony on a single line. And for the cloud we give you secure, resilient, high speed access to public, private and hybrid cloud services. Cloud For the cloud we give your customers secure, resilient, high speed access to public, private and hybrid cloud services. Our Cloud Compute service is based on virtual servers from which your customers can run their normal business applications. These virtual servers are provided as a direct alternative to the traditional on-premise or data centre hosted servers and are accompanied by appropriate storage, security, and networking facilities. Solutions. These products combine to provide a range of communications solutions to meet the needs of today s progressive businesses, including unified communications, disaster recovery and business continuity. Gamma is the preferred single source of communications solutions for a growing number of Channel Partners.

5 Forging strong relationships with the channel. At Gamma we put our all into working with and selling through our partners. It s our heritage and continues to be the way we do the vast majority of our business. And we intend to keep it that way: ensuring your success is key to maintaining our own. Your partner of choice We re known as the partners partner for good reason. Of all the vendors in our space we believe that we re the sharpest at reaching customers through the channel and we re confident that we re the easiest and most transparent to do business with. Totally UK focused, we re dedicated solely to the B2B sector and have no residential customers. We re also one of the few vendors with our own national fibre network, giving us complete control over infrastructure. Team that with dedicated business support, flexible trading terms and keen pricing and it s a winning formula. Driving your success You ll particularly like the way we can help you to succeed with our unrivalled depth of partner support, 24x7 UK-based technical help, expert channel marketing and the way we operate transparently as the strength behind your brand. We ll help you excel in the burgeoning voice market by feeding you leads for SIP trunking, letting you tap into our recognised expertise in convergence and in telephony solutions through our in-house development team. And when your customers are ready to embrace unified communications, business continuity, mobility and more we re right there at your side with powerful solutions and expert know-how. Building loyalty Our track record shows an unusually high degree of partner retention. It s down to one simple thing: the energy and resources we devote to helping our partners. We give you the tools you need to provision, configure and manage your own branded services. We give your people the training they need to better support your own customers. We offer you different ways to work with us depending on how you choose to run your own business. And we ll help you broaden your own offer to customers by exploiting yet more of our portfolio.

6 Turning partners into winners. We work with a diverse range of partner organisations right across the IT and telecoms industry. But regardless of organisation or business sector they all share one thing: they like working with us, and they like succeeding even more. Welcomm Communications We ve been partnering with Gamma since 2011 and we ve found them very easy to work with. As a Platinum Partner, we receive a number of valuable benefits including access to a priority support desk and excellent marketing support which has included one on one consultancy and a number of bespoke marketing campaigns to help us drive additional business. The Gamma team are an absolute pleasure to work with. We feel we re properly aligned, they work with us strategically and commercially. We re looking forward to a really bright future working with them. Focus Group As a Gamma Channel Partner we enjoy significant benefits that help us deliver stronger brand recognition, improved lead generation and increased sales. The support we receive has been superb throughout the relationship and the whole Gamma family, from CEO down, fully understand the challenges we face. Gamma s influence has been key to our success, growth and reduction of operational costs, thus allowing us to meet our strategic objectives. Lister Communications The main reasons we choose to work with Gamma is the level of flexibility they offer, the quality of their products and services and how transparent they are to do business with. We can see how focused Gamma is on providing us with the right products, the best margin opportunities, the highest levels of flexibility and UK-based 24/7 support. But most importantly they re a knowledgeable and friendly bunch of people to work with. Positive ICT Thanks to a combination of quality and performance excellence, working with Gamma has eliminated a lot of the lost time we spent dealing with issues we experienced with other suppliers. Their products are robust, reliable and supported 24/7, allowing us to deliver business-class solutions with confidence, which has opened up many opportunities. We ve been working consistently with the channel for over 12 years and many of our partners have been with us throughout that time. The channel is a fascinating mosaic of businesses, squeezing into every nook and cranny of the small and medium business market. That is why, for us, the channel provides an unmatchable route to market. All our products are designed for and usually specified by our Channel Partners. The whole intent is to give you a different, winning proposition, particularly when selling against the bigger carriers. If you grow then we grow, it s as straightforward as that. So to help us both succeed, we have a strong team of pre- and post-sales support at your disposal, and our operations team are striving continuously to make us as easy to do business with as we possibly can. If you think there is more we could do, then please tell me. We know you have choice, and we d like you to choose Gamma. Bob Falconer, CEO, Gamma

7 Passionate about everything we do. People are the lifeblood of success. And the people working for and with Gamma are unusually passionate and enthusiastic about what they do. No wonder we ve been voted one of the Sunday Times Best Companies To Work For five years in a row and have secured many awards for our work with the channel and reseller community. As a company you tell us that we re big enough to matter but still of a size that cares. We think that s an increasingly rare quality these days as more and more of the telecommunications industry seems to be owned by fewer and fewer big players. At Gamma you ll always find us approachable. Customer Service Think Gamma, think customer retention. We believe our benchmark 98% customer retention rate one of the highest in the industry speaks for itself. That s 98 out of every 100 customers staying with us after their first year. We put this down to the vast majority of issues being resolved quickly in one call to our experienced 24/7 UK support team, and our continuously updated service status web page. Never resting on our laurels, we have an ongoing programme to measure customer satisfaction, routinely scoring well above the industry average. Account Management Our claim to understand your customer s business before we recommend solutions is no idle boast. Gamma s account managers are all seasoned professionals, many of them with specialist sector knowledge. Our many long-term relationships with Channel Partners bears witness. Development Around 20% of our people work in development an unprecedented figure in our market space. It means we can respond much quicker to our customers needs and it means we re directly in control of the solutions we sell, not beholden to third parties.

8 Pedigree. Since our formation in 2001 we ve grown mainly organically and a little by acquisition. Today we stand as one of the largest network carriers of fixed line voice minutes in the UK. We provide an unusually broad range of next generation voice, data and mobile services through our partner network to businesses, public sector and third sector organisations. These services include IP telephony, high speed internet and data, mobile services and unified communications. Financially Secure. Our finances remain consistently strong and we have been able to fund all of our growth and product development entirely out of profits. Further underscoring our stability, in October 2014 we floated on AIM (AIM:GAMA). We re particularly proud of our growing network of Channel Partners who continue to make a big contribution to our sales success, accounting for more than 80% of turnover. We also maintain a direct sales team working in specific market sectors. Environmentally Aware. We committed to reducing our carbon footprint right across our network in 2006, through both the efficiency of our IP-based network and other assets and an active offset management programme. Gamma is now a fully certified CarbonNeutral company and one of the few communications providers in the UK to have a net zero carbon footprint. A track record that speaks for itself. Among the first to offer wholesale line rental Early pioneer of soft-switch IP networks and IP services Became a top five alternative carrier within four years UK s first CarbonNeutral carrier Became an Internet Service Provider in 2011 Hundreds of millions of voice minutes switched every month Half of our traffic is IP-based telephony The No.1 provider of SIP trunks in the UK Leader in hosted telephony for SMEs 2014 became public company Gamma Communications plc on AIM 2015 introduced Converged Broadband Launched our own mobile network service in 2016 Introduced cloud services in 2017

9 Easy to do business with. We re located across the UK and we also have a development team in Budapest, Hungary. Our head office is in Newbury, UK Newbury HQ Kings House Kings Road West Newbury Berks RG14 5BY London 4th Floor Holland House 4 Bury Street London EC3A 5AW Portsmouth The Port House Marina Keep Port Solent Portsmouth Hants PO6 4TH Glasgow 1st Floor 7 West Nile Street Glasgow G1 2PR Manchester 1st Floor The Malthouse Elevator Road Trafford Park Manchester M17 1BR Budapest Peach Amber IP Mérnöki Kft Széchenyi Rakpart Budapest Hungary Call us on us marketing@gamma.co.uk Website gamma.co.uk LinkedIn linkedin.com/ company/gamma