How Can Your Business Benefit from Cloud and Monitoring? Tan Siew Wu, Group Head of Presales, iwv 30 March 2017

Transcription

1 How Can Your Business Benefit from Cloud and Monitoring? Tan Siew Wu, Group Head of Presales, iwv 30 March 2017

2 Agenda Introduction The Power Of Cloud Computing Monitoring-as-a-Service (MaaS) Q & A 2

3 What Are Your PainPoints? Monetization - Gain profitability GTM - How to drive sales? - Create product awareness Compliance - Conform to governing requirements Scalability - Easy to scale up or down with user demands Cost of investment - Lack of capital fund - Minimise costs Lack of resources - In marketing, IT and sales. Etc. 3

4 The Solution? 4

5 About iwv Our Mission Statement To enable businesses to manage their data in a cost effective and innovative manner with our reliable and scalable hosted infrastructure in APAC Leading Hosting provider for more than 20 years of experience (was formerly known as Webvisions) Serve more than 10k customers in APAC MTCS & ISO 9001:2008 certified Proactive Managed Services Provider for your IT needs 5

6 Trusted By Our Clients 6

7 What Can We Do For You? Infrastructure Infrastructure as a Service Networking Software Licenses Monitoring Compute Resource on Private Cloud/Hybrid cloud Colocation; Dedicated services Networking Network-on demand; Local Loops, interconnection, P2P fiber OS Windows Server, CentOS Server Monitoring Web Applications Monitoring Database Performance Applications Backup as a Service Disaster Recovery Security Services Software-as-a- Service Endpoint Backup Website Backup Server Backup Disaster Recovery-as-a- Service Perimeter Firewall Server Shield Vulnerability Scan, Antimalware Data Security Data Leak Protection Web Shield DDoS, PenTest, WAF, CDN Spam Protection CRM / ERP / Accounting Systems Business Intelligence 7

8 We Are A Managed Services Provider 8

9 Effective Backup Solution for PurpleClay 9

10 Happy DR Customer in RHTLaw Taylor Wessing 10

11 Profitability We want to help you drive profitability through Cloud and Monitoring.

12 Agenda Introduction The Power Of Cloud Computing Monitoring-as-a-Service (MaaS) Q & A 12

13 What Is Cloud Computing? What? The storing and accessing of data and programs over the Internet instead of your computer s hard drive. How? Servers, workstations, storage and other systems become independent of the physical hardware layer through virtualisation on top of the hardware layer, where the systems are then installed. Examples: Apple i-cloud / Microsoft Azure / Google Drive / Dropbox 13

14 Types of Cloud Computing: IaaS / PaaS / SaaS 14

15 Types Of Cloud Managed by Provider Managed by Customer Traditional Infrastructure (as a Service) Platform (as a Service) Software (as a Service) Applications Applications Applications Applications Data Data Data Data Runtime Runtime Runtime Runtime Middleware Middleware Middleware Middleware O/S O/S O/S O/S Virtualisation Virtualisation Virtualisation Virtualisation Servers Servers Servers Servers Storage Storage Storage Storage Networking Networking Networking Networking *Adapted from 15

16 Types of IaaS Cloud Costs $$$ Private Cloud Public Cloud B2B and B2C Purely virtual Non-customisable Flexible & non-committed Large capacity on standby Virtual Private / Hybrid Cloud Purely B2B Mix of both virtual and physical Customisable but committed May not have large capacity on standby Purely dedicated to a customer. Mix of both virtual and physical Fully Customisable Not flexible; fixed contracts No capacity on standby Customisation 16

17 When Do You Move To Cloud? Now Productivity Applications Collaboration Productivity Speculative Consumer Centric HR CRM A Little Later Dev/Test Help Desk Core Systems Account Mgt Consumer Centric Customer Facing Process Centric Content Centric Web Servers Product Design Collaboration Evaluations Social Much Later Sensitive Data Complex Transactions Low Latency Regulatory Differentiated Source: Gartner,

18 Cloud Vs Traditional Infrastructure Product / Service Traditional Server, storage, network & software are purchased as products Cloud Infra resources & apps are subscribed as a service Who manage? Duration ( scoping to deployment) Businesses Cloud Services Provider / Managed Service Provider 6 months 1-2 months Scalability Infrastructure has to be upgraded once performance limit is reached No need for upgrade as additional resources can be subscribed quickly Cost - Initial purchase - Operating Cost - Maintenance Upfront CAPEX cost of servers None Electricity cost for running server Manpower costs to manage infrastructure Hardware replacement Professional services for upgrades / maintenance Usage billed on flexible payment arrangement (e.g. monthly / quarterly) None infrastructure is managed by MSP or Cloud Provider 18

19 Why Do You Move To Cloud? Lower Cost 37% Enhanced Security 32% Ability to scale up & down computer, storage and bandwidth consumption 31% Improved Reliability 30% *Based on n=

20 Dare To Compare Cloud Vs On-Premise Labor $ + Cloud Bill $ + Integration $ + Compliance $ CLOUD TCO Labor $ + Server $ + Software $ + Data Center $ + Compliance $ ON-PREM TCO Potential Savings! 20

21 iwv s Cloud : Best-In-Class Infrastructure Customer 1 Customer 3 MTCS Certified Private Cloud Platform Customer 2 Customer 4 vcloud Director Hybrid Cloud Virtualisation (VMware) Network & Firewall Servers (HP Blades) Storage VMware vsphere Security - DLP - Backup - DR Dual DC Strategy 21

22 Agenda Introduction The Power Of Cloud Computing Monitoring-as-a-Service (MaaS) Q & A 22

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24 Do You Face These Issues? End customers know the issues before I do Unable to track & measure SLA Compilation of reports from different sources Difficulty accessing online transaction / Applications service down without reason No peace of mind 24

25 IT Monitoring IT Monitoring : to ensure that your IT equipment is available and performing to the level expected and required to maintain business as usual Types: On premise monitoring : traditional deployment model for monitoring private networks (internal IT infrastructure); involves purchase of software tools and investing in monitoring infrastructure and skilled IT personnel. Monitoring as a service (MaaS) 25

26 On-Premise Monitoring Benefits Who Should Use? In-House Monitoring Infrastructure Higher Levels of Security Inherent Connectivity to Internal Assets Real Time Monitoring Data Customization and Extensions Customer wants to own the monitoring Customer has the expertise & IT personnel Customer is sensitive about data Many custom applications running 26

27 What Is MaaS? Solution based on a monitoring infrastructure provided by the MaaS provider. The MaaS provider invests in the monitoring framework (e.g. hardware, monitoring software and specialized IT personnel on behalf of the customer.) The customer pays for the service he wants to use on a subscription model, By logging onto a central web based dashboard (hosted by the service provider), customer can monitor the status of their key applications regardless of location 27

28 Is MaaS For You? Yes if you. Are Price Sensitive No heavy investments in CAPEX or OPEX Limited in house IT expertise When you outsource, you leave the experts to do what they are best at Cloud Based IaaS and PaaS offering Add-On Provides a better technology fit for monitoring IaaS and PaaS offerings Can be provided as an add-on along with SaaS and PaaS Distributed Infrastructure Assets MaaS is a good option to monitor distributed assets since the monitoring infrastructure is centralized in the cloud Mixture of Cloud and On-Premise Infrastructure MaaS provides good monitoring option for the hybrid environment since it is already on the Cloud 28

29 What Can Be Monitored? Functional and performance failures Servers Functional and performance failures Virtual Infrastructure Database Performance Analysis and trends Resource usage & performance monitoring for optimization Cloud Monitoring Network Locate performance bottlenecks Utilization of network Resource usage Application availability Applications Storage Utilization monitoring 29

30 How Can Monitoring Help Your Business? Preventive Monitor server, database and application resource utilization SSL / Domain expiry Valid API connection Optimize application and web services bottlenecks Prescriptive Pinpoint to the exact problem Root cause finding Isolates the problem Predictive Monitor resource patterns Determine future resource requirements 30

31 The Value of MaaS IT Infrastructure Integrate with business processes Enhance customers user experience Prevent productivity loss MaaS Find resource problems before your customers do Plan for future capacity Zero maintenance overheads Reduce costs Business Goals IT Goals 31

32 What is iwv MaaS? A fully managed service, not Self Service Monitored by the monitoring system and trained operators. No technical knowledge required; Configuration of monitors and events is done for the customer, based on your requirements Dashboard for daily monitoring ; available 24X7 Regular reporting and review Only for clients who are hosted with iwv Select services to monitor Implementation Reports Automated Alerts Review Customer / iwv - iwv - 32

33 The iwv Process Business Objective / Project Scope Resources Implementation Understand business overview Allocate a project sponsor Which services to monitor? What are the objectives of the monitoring? Who will receive alerts? Monthly Budget Timeline Reports ( ) Alerts (sms / / Phone) Review 33

34 Customized Admin Dashboard Critical events Server Resource Utilization Servers that requires attention Website Load Time 34

35 Network Monitoring Monitor Individual Network services Host Alive, Mail, Web, FTP etc. 35

36 Server Monitoring In addition to Basic Networking monitoring Monitor Server Resources For example CPU Load, Disk space, Memory I/O 36

37 Applications and Web Services Monitor Application performance to find bottlenecks Gain a better understanding of issues and plan for capacity All major Applications can be supported ( Web Servers, Database servers,mail servers and many more or even custom applications ) 37

38 Real User Experience Monitoring (RUM) Monitor your web based applications as a user Automatically perform transactions ( for example purchasing in and ecommerce store) Monitor web applications from more than one location Monitor API connections, SSL certs Find bottlenecks and be notified before it becomes a major problem RUM together with APM will give you better insights 38

39 Business Application Monitoring Have a high level view of the Business Services Quickly identify which areas are having issues and drilldown Report on the business for availability issues and SLA ( if set) 39

40 Reports and Alerts Reports on availably and performance Resources and performance summary Summary of events and alerts 40

41 Reports and Alerts Reports are automatically sent via or can be generated in the dashboard Get alerts for warnings and critical events via or SMS (coming soon) 41

42 Let iwv Help You Profit From Cloud and MaaS! 42

43 Agenda Introduction The Power Of Cloud Computing Monitoring-as-a-Service (MaaS) Q & A 43

44 SMS

45 THANK YOU 75 Science Park Dr, #02-06/07, Cintech II, S pore Science Park I, Singapore