Managing the Smart Client. Presented by: David Degitz, ivision Matt McKinley, ivision Gabe Damiani, ivision Kyle Broussard, King & Spalding

Transcription

1 Managing the Smart Client Presented by: David Degitz, ivision Matt McKinley, ivision Gabe Damiani, ivision Kyle Broussard, King & Spalding

2 Agenda Introductions Desktop Management Challenges & Trends Case Study #1 Case Study #2 Case Study #3 Options to Consider in Getting Started Q & A

3 Introductions ivision: i Legal Technology Management Solutions Company Professional Credentials: PMI, ITIL, CISSP, CBCP, RCDD Technical Partnerships & Certifications - Advanced Infrastructure - Data Management - Information Worker -Networking - Security

4 Introductions ivii ivision s Systems Management Background Company Founded Focused on Systems Management Worked with Microsoft to Develop System Center Components Developed Legal Management Packs for System Center Microsoft Commissioned for ATM Management Pack Developed ivision i Products that t Extend Microsoft Infrastructure t VMware VAC (VSRM & VDI Implementations) 200+ Applications in ivision Application Packaging Library Average ivision Consultant Possess 15+ years experience

5 Desktop Management Challenges 70% of PC Costs are Non-Hardware/Software Costs

6 ILTA Survey Help Desk & Desktop Support to User Ratio is 1 to 50

7 ILTA Survey

8 Desktop Management Challenges Three Areas Impacted Business Attorney & Staff (End-User) IT

9 Business Challenge (Labor) Example: 1,000 Person Law Firm 1 Person Desktop Management 2.5 People Tier 3 Application Support 4 People Tier 2 Desktop Support 8 People Tier 1 Desktop Support 4 People Desktop Technicians Cost to Firm: $1.3million in Labor ONLY

10 Business Challenge (Software Management) Software License Management Ad-hoc Licensing Requests Uncertainty on Software Ownership / Needs Enterprise Agreement True-up Challenges Gartner: SAM can save ~19% in Software Costs Example: Firms spending $300k-$500k per year in Example: Firms spending $300k $500k per year in Software may be wasting ~$60k to ~$100k

11 Attorney & Staff Challenges Highly Demanding Clients To Support Intolerance for Downtime & Performance Issues Consistency Requirements (Same Look & Feel) Remote Application Access Desktop Management & Updates Desktop Migrations (Profiles) Business Continuity

12 IT Challenges Complexity (People, Process & Technology) Application Packaging g & Distribution Necessity to Deliver: Remote Application Access Desktop Migrations, Management & Updates Data Backup, Protection & Security Business Continuity Fiscal Responsibility

13 Case Study #1 AMlaw 200 Firm Challenges Limited Timeline for Desktop Migration Supported Two Environments (for Remote Access) Financial Pressure (Desire to Show Savings to Firm) Solution VDI (Virtual Desktop Infrastructure) SMS ivision i Law Firm Desktop Management Services

14 Case Study #1 AMlaw 200 Firm Benefits One Desktop Environment to Manage Saved ~$100k in Software through Consolidation Met Desktop Migration Timeline Supported Firm s BCP Program Dramatically Extends PC Lifespan Two Full-Time Employees Freed-up for Higher Priority Items

15 ILTA Survey

16 VDI the Market Growth: IDC forecasts the worldwide annual market for virtual desktop software to exceed $350M in 2008 and grow to $1.1 billion in 2011 Management: The new server-hosted VDI offers most of the benefits of a traditional PC but with added benefit of greatly-reduced management costs - Butler Group Trend: Arguments for IT virtualization are compelling...so Butler Group believes that virtualization be undoubtedly become the norm over the next one to two years. ROI: For one customer Forrester Research concluded a ROI of 255% with ROI: For one customer Forrester Research concluded a ROI of 255% with payback period of 17 months with VMware VDI

17 Case Study #2 - AMlaw 200 Firm Challenges Lean IT Department Relative to Service Level Expectations Not Staffed to Deliver Application Packaging Needs Financial Pressure (Desire to Not Add Additional Staff) Solution Application Packaging Services (ivision) Compliment Existing Team with Outside Expertise

18 Case Study #2 - AMlaw 200 Firm Benefits Added12 to 20 Application Packages Per Month Improved Service Level, kept Staff Ratio Low Decrease Time & Cost for Application Packaging

19 Tiers of Service: Application Packaging Basic Managed Project Based

20 Case Study #3 AMlaw 100 Firm Challenges Asset Management (Hardware & Software) Desktop Support Process between Tiers (1, 2 and 3) Desktop Management & Pre-Migration Preparedness Time Intensive & Costly Previously Implemented 2 Asset Management Systems

21 Case Study #3 AMlaw 100 Firm Solution Leveraged Existing Infrastructure (AD, SMS) ivision s imx Asset Management ivision Law Firm Desktop Management Services

22 Case Study #3 AMlaw 100 Firm Benefits Improved Service Level: Day-to-day & Desktop Migration Services Software & Hardware Savings Streamlined Work Effort Between Tiers 1, 2 and 3 Tier 1 (Service Desk) Greater First Call Resolution Improved IT Department s Processes & Workload

23 imx Overview imx is an integrated t software platform that t extends Microsoft solutions to facilitate: Full lifecycle management of systems and technology assets True Asset Management Dynamic automated workstation provisioning Reduce planning costs involved with an Operating System migration Intuitive Web-based Desktop Management Page 23

24 imx Modules Hardware / Software Catalog Workstation Provisioning Self Service Asset Management Identity Management ivision i Management Extensions (imx) Microsoft System Center Systems Management Server 2003 Business Desktop Deployment 2007 Systems Center Configuration Manager 2007 Microsoft Server System Windows Server System & Active Directory

25 imx Roadmap imx has evolved through the implementation of numerous desktop management solutions within varied environments ,000 Users ,000 Users 2008? Users 55 Countries Serviced

26 imx Screen Shot Benefit: Accurate information on software licensed owned vs. deployed

27 imx Screen Shot

28 imx Screen Shot Benefit: Identify systems nearing lease-end, reducing extension costs

29 imx Screen Shot Benefit: Help desk can identify end-user technology devices for support. Identify what to collect back upon employee separation

30 imx Screen Shot Benefit: Easily create custom reports for asset inventory information

31 Options to Get Started (Data Points) Firm Dynamics (Staff Ratio, Cost Pressure, etc.) Organizational Size Inter-team Processes Current Investments (Infrastructure & Software) User Demographics (Office vs. Remote Users) Two Desktop Environments Staff Skills & Size Software Agreements

32 Options to Get Started Project Based VDI Pilot SCCM & SCOM Design & Implementation Common Desktop Products imx Asset Management Managed Services Shared Application Packaging Services

33 Q&A Question & Answers