Ricoh IT Services. Predictable, scalable solutions from Ricoh IT Services. Contact:

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1 Ricoh IT Services Predictable, scalable solutions from Ricoh IT Services Contact:

2 Finally. An IT Service that s guaranteed to stay in budget Are you tired of grappling with ballooning budgets, lack of delivery and unscheduled downtime? When it comes to managing your IT needs, have you ever thought: there s got to be an easier way? With Ricoh IT Services, there is. It s a streamlined solution designed to take those hassles away. It s all about running your IT function in the most efficient, productive and affordable way. A truly fixed priced IT Service Ricoh is one of the few providers in New Zealand who can provide a truly fixed price service. We can bundle your required services into easy monthly payments so you know exactly what your IT function will cost with no surprises, unscheduled costs or budget blow-outs. And a one-stop shop Ricoh IT Services provides a single point of contact for all your IT needs. Together with our expertise in IT Consultancy and project delivery, our goal is to optimise your office environment and productivity so you can concentrate on growing your business. Ricoh IT Services: What we offer Desktop and Server Managed Services Project Design and Implementation Procurement (hardware/software) Auditing and Systems Health Checks Cloud Solutions Consulting Ongoing IT Support Case Study 1 Young New Zealanders Foundation The Challenge We do not have an IT manager, so we needed someone who really understands the technical side of things and can manage our IT requirements. We needed to cover our head office as well as several remote users across the country. Colin May, Operations Manager. The Solution Ricoh IT Services offered an affordable solution with their managed service. They usually access our system remotely to fix problems, or if necessary will come to our office. Ricoh has put together a very strong team across this service. They are pragmatic and solutions-focused. They ve helped us deal with a range of IT issues and with future-proofing our IT infrastructure. 1

3 We can bundle your required services into easy monthly payments.

4 The stress-free IT solution With Ricoh IT Services, we re all about providing you with the right solution and making the process as easy as possible. We can offer three key advantages: 1. An optimised office environment Ricoh s three business divisions cover the full spectrum of office technology. This means we can provide a solution that optimises your entire office environment from printers and copiers, to PCs and servers, document management and workflow solutions. 2. The convenience of a single supplier If you already use Ricoh for other aspects of your business, we can simply blend your IT Services into your current contract with us. If you are new to Ricoh, you ll also achieve economies by bundling both your office services and IT with us. 3. In-house finance At Ricoh, we have our own in-house finance facility. This means we can be very competitive in the finance terms we offer you. It s also convenient, as you won t need to sign up with a thirdparty finance company. Ricoh Finance is available for all our products and services. Ricoh New Zealand Copiers and Printers Supply and support of innovative value add copier and print solutions. IT Services The team dedicated to designing, supplying and support of all your IT needs. Business Solutions We help our clients boost productivity and save costs, by improving workflow and systems. Case Study 2 Olympus Pacific Minerals Inc. The Challenge Olympus Pacific has hundreds of PC end users operating in several countries, often out in the field, says Peter Tiedemann, CIO at Olympus Pacific Minerals Inc. With new site explorations, our staff numbers increase dramatically. At the moment, we employ 1,800 people, but we expect this to go up to 2,500-3,000 in the next two to three years. The Solution We decided to centralise our IT operations in New Zealand with the help of Ricoh, Peter explains. Our systems are now standardised, more reliable and more securely backed up. We get advanced warning reports before things go wrong, and we can upscale quickly thanks to Ricoh. 2

5 We have our own in-house finance facility. This means we can be very competitive in the finance terms we offer you.

6 Introducing Ricoh Managed Services By outsourcing the day-to-day management of your regular IT services, you can achieve both cost efficiencies and productivity gains. Ricoh IT Managed Services is our fixed price managed service offering. We ve invested in developing an intelligent system that truly aligns IT resources with business need. Having designed a robust framework, we then selected bestof-breed products from leading vendors. Based on a per device approach It couldn t be simpler. We fix a price per device (ie. server or desktop), along with the level of service you require, and that s all you ll pay. This approach is particularly well-suited to the small to medium business; while also offering benefits at the enterprise level. Scalable as your business changes We understand that business needs are changing all the time. With our fixed price per device model, you can easily predict your future IT costs as your staffing levels or business needs change. A range of IT support options You can set your service levels depending on your business needs. These range from costeffective remote management, up to full on-site service. There s also the flexibility to boost the service levels on specific critical devices such as servers. Remote access and automated patching To avoid problems from security threats or bugs, the patching of your operating systems will be automated to suit your business needs. To protect your company data, the remote access given to our engineers will also be set by policy. Audit and health check services Our services provide the added bonus of auditing and health checks giving you full visibility of your IT environment and the health of your IT infrastructure. Account Management Our professional and committed account management offers: Regular communication and reviews Service reporting and account planning

7 CLOUD Get your data and applications anywhere anytime, with full redundancy and back-up. DESKTOP Boost employee productivity and maximise uptime across your network of desktop devices. Ricoh Managed Service Components SERVER ANTIVIRUS FIREWALL MOBILE Protect your business-critical operations with remote monitoring and alerts on your servers availability and performance. Ensure your network is fully protected at all times with updates included, to save you time and money. The robust way to protect against network attacks and secure your company data. The simple way to manage and control the wide variety of mobile devices being used by your workforce. BACKUP Protect your business critical data with efficient management of backups. NETWORK Design, implement, support, monitor and manage the network infrastructure.

8 Why Ricoh Our proven track record Ricoh is a trusted partner to more than 6,500 clients throughout New Zealand. These range from small to medium-size businesses, to some of the country s largest corporates. Our clients also include government departments, schools and universities, and local councils. True multi-platform support Employees are now using an increasing range of devices, so it s important to choose a provider who is able to work with leading operating systems. Our IT Service fully supports Windows and Mac OS / Mac ios platforms. Service support Ricoh provides service and support through our National IT Service Desk, available Monday to Friday from 8:30am to 5:00pm. All service requests are logged to manage the end to end service request. A global outlook Ricoh New Zealand is backed by a global company, with all the advantages that brings. We share those benefits directly with our customers whether it s our global buying power, excellent finance rates, or exciting new products from our own R&D. Ricoh is a global leader in digital office solutions, with offices in more than 180 countries. Plus customised services for your business needs Ricoh printers, copiers and multifunctional devices Ricoh has New Zealand s largest range of office technology from small office printers, to sophisticated multifunctional devices (MFDs) and integrated software capable of servicing the largest of organisations. Ricoh Business Solutions At Ricoh, we re not just about machinery. We re big-picture thinkers who are focussed on improving our clients productivity and reducing their costs. Our team in Ricoh Business Solutions can help your organisation make significant improvements to your workflow.

9 Our IT Service fully supports all platforms including Windows and Mac OS / Mac ios.

10 Talk to us today Ricoh IT Managed Services has been specifically designed to provide certainty around your IT costs, and increasing business efficiency and productivity. So we are confident we can achieve savings on your current IT spend and eliminate your key frustrations. The first step is to call us. Keen to hear more about Ricoh IT Services, and how we can help your business? If you re already a Ricoh customer, simply get in touch with your Ricoh Business Advisor or your IT Services Account Manager. If you re new to Ricoh, we welcome your enquiry. Please contact us on 0800 RICOH IT ( ) or your Sales enquiry to RicohITServices@ricoh.co.nz.

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12 Ricoh New Zealand Head Office Level 2, 60 Stanley Street, Parnell, Auckland 1145 PO Box Newton Ph: 0800 RICOH IT All brand and/or product names are trademarks of their respective owners. Copyright 2012 Ricoh New Zealand Ltd. All rights reserved.