POSITION DESCRIPTION

Transcription

1 POSITION DESCRIPTION POSITION DETAILS TITLE: Data Analyst REPORTS TO: Analytics & Revenue Manager LOCATION: Auckland District Health Board AUTHORISED BY: Director of Health Intelligence DATE: March 2017 PRIMARY FUNCTION: The purpose of the Health Intelligence Unit is to turn health data into actionable information and insights, and to convert health data into knowledge to support decision making that will improve the health of our population. The main objective of this position is to perform in-depth analysis and interpretation of data from the clinical costing system, data warehouse and other data sources, to support strategic planning, benchmarking, process improvement, contract management and utilisation review. This role will: Understand the information requirements of ADHB. This includes the business needs and costs of the l services, funding arrangements, the patient population characteristics, including demographics, diseases and utilisation of resources. Understand the data available on patients and their resource utilisation, and how to retrieve this from the data warehouse and costing system. Provide information, reports and in-depth analysis for services and the funding arm, on an ad hoc basis from the data warehouse, the clinical costing system and other data sources as appropriate. Assist in running and maintaining the clinical costing system and ensuring that the patient activity is costed correctly. Participate in maintenance of funding settings to protect ADHB s revenue. Establish strong relationships with the business units, provide education on funding, costing and casemix issues, and provide services with analytical resource. Participate in projects such as process improvement, national pricing programme updates and benchmarking. Assist in data quality activities such as auditing, investigation of data inconsistencies and provide feedback to the appropriate staff for correction. Work with BI Business Analysts and Developers to add logic and data to the data warehouse and costing system, to meet identified needs for information and automated reports. Participate in other Health Intelligence department projects as directed by the Analytics & Revenue Manager. The Data Analyst role is integral to the success of Health Intelligence delivery and must possess a collection of essential people and analytical skills. The role will also: Promote a culture that values and promotes the use of information to inform decisions, support performance and monitor the quality, effectiveness and efficiency of service delivery. Require high levels of communication and cooperation. KEY ACCOUNTABILITIES Key Result Area Analysis Services Expected Outcomes/Performance Indicators Perform data analysis, interpret information, research and communicate results Ensure that ad hoc requests are discussed with requester at all times to ensure the underlying question is understood and is Page 1 of 6

2 answered. Ensure all tasks are logged correctly and accurately. Ensure that responses to ad hoc data extracts include value-added analysis unless raw data is specifically required. Effectively summarise and refine large datasets to identify the key message. Select the appropriate IT tools and data sources to respond to requests in a timely manner Use own initiative and creativity to ensure results are communicated clearly and in a professional manner. Communicate complex information and concepts to customers via reports, , face-to-face meetings and group presentations. Ensure responses are delivered to time frames agreed with requester. Negotiate with allocated services and Analytics & Revenue Manager to manage workload according to organisational priorities. Maintain funding settings for allocated services to ensure that ADHB's activity is correctly reflected in national data sets and that revenue is correctly allocated to services. Identify issues and resolve, in consultation Business Intelligence Manager, Revenue and Contract Reporting team, and healthalliance PHS Functional Application Support Analyst. Learn the key issues affecting the service and pro-actively provide assistance where appropriate. Maintain accuracy of costing system data for allocated services; develop good communication channels with management accountants to ensure that any changes in General Ledger are also applied to costing system and integrate costing awareness into all work carried out for allocated services. Identify new requirements, such as new fields, systems or data views, necessary to support demands from services. Work collaboratively with the BI Business Analysts and Developers to ensure that the ADHB Data Warehouse and/or BO Universes are set up to meet these requirements. Work collaboratively with the BI Business Analysts and Developers to automate regular reports and minimise the generation of manual routine reports. In collaboration with the BI Business Analyst, present once a year to allocated services on data and reports available, as well as funding issues and costing. Provide Comparative Performance Information Provide services with relevant comparative performance information from Health Round Table, Children's Health Australasia, National Common Counting and Costing Program cube, and/or other researched comparative data as required. Provide updates for KPIs to meet regular deadlines. Work with indicator sponsor to update definitions and support performance improvements. Work collaboratively with the BI Business Analysts and Developers to ensure KPI reports are accurate. Assist with researching, defining and setting up other KPIs as required. Automated Reporting Identify ad-hoc reporting requests performed on a regular basis and determine if these tasks can be automated easily using Crystal and WEBI design tools Ensure the correct process is followed, as per the Ad-hoc to Page 2 of 6

3 Automated Reporting process document, and that all standards and additional processes are met and followed. Department Responsibilities Take responsibility for a data source for the costing system as agreed with the Analytics & Revenue Manager, set up processes to ensure that the data is accurate and timely, document the source clearly and ensure documentation is maintained and communicated clearly. Identify data quality issues, assist in auditing, investigation and feedback for correction. Support other departmental projects as required. Relationship Management Develop and maintain effective working relationships with: Key business stakeholders to understand core business functions. Service managers and management accountants for allocated services. Physically locate within allocated service at least one day per week to forge relationships with the wider service team. Other IMS and ha staff and teams to support the delivery of Health Intelligence. Promote Health Intelligence benefits and usage to the business. Teamwork Professional Development Influence the output of both the BI team and wider IMS department Share knowledge by seeking and providing expertise/input that will positively impact own and department outputs. Communicate with other team/department members in a positive and professional manner. Actively and positively participate in team activities, including but not limited to team meetings, workshops, presentations, etc. Show respect and concern for other team members and foster a positive team environment. Knowledge Base Understand the meanings of fields in the ADHB data warehouses and costing data. Be proficient at extracting data accurately. Understand how data are captured in source systems and apply this knowledge to interpret data. Understand clinical coding and its relationship to DRGs and WIES. Understand rules for counting patients and purchase unit volumes, and the correct extraction of information by date range. Understand the Price Volume Schedule and monthly reports, and can identify data from these for specific services. Understand the relationship between patient activities and purchase units, and map new activities correctly. Complete costing training, i.e. can reconcile between the General Ledger and Costing System. Can replicate weighting calculations and set up or amend costing products. Can explain Profit and Loss reports to services. Skills and Development Understand the Performance Improvement Programme at ADHB. Attend training in basic techniques and read the basic texts. Attend training opportunities relevant to the role. Improve skills in using a range of analysis tools, through formal and informal training. Documentation As process owner, co-ordinate the implementation of Page 3 of 6

4 documentation, processes and standards as assigned by and agreed to with the Analytics & Revenue Manager. As process owner, annually review and revise documentation, standards and processes. Provide constructive input into improving department standards and processes. MATTERS WHICH MUST BE REFERRED TO THE ANALYTICS & REVENUE MANAGER Any emerging factors that could prevent achievement of the Health Intelligence Unit objectives. Significant health or safety issues. Any matter that may affect the reputation of the Health Intelligence Unit, IMS Service or Auckland District Health Board. Authorities: NIL FTE: NA Budget Accountability (if applicable): NA Relationships External Internal Committees/Groups Ministry of Health Other DHB analysts PHOs/GPs healthalliance ADHB Senior Management Team, General and Service managers Clinical leaders Performance Improvement Funding and Planning Finance Health Intelligence users Other IMS managers and staff Costing user groups Projects Analytics group Other relevant committees/groups and service meetings Person Specification Education & Qualifications Essential Desired Professional A Business or health related tertiary qualification, or any degree demonstrating a high degree of numeracy Experience/Knowledge At least one years' experience of data analysis Intermediate computer skills, specifically MS Office Health related qualification plus management or business tertiary qualification Several years of clinical experience (nursing, allied health etc.) Knowledge of the structure and funding of the public health system Knowledge of information flows in health care Experience in clinical costing or activity-based costing Minitab, Crystal Reports, Business Objects, VBA or SQL Familiarity with Lean/Six Sigma methodology Page 4 of 6

5 Personal Characteristics A team player with the ability to work cohesively in a team environment to achieve well communicated expectations. Excellent communication skills, both written and verbal. Ability to see business requirements/issues from the customer s perspective. Strong analytical and problem solving ability. Excellent interpersonal skills. Outgoing and confident. Strong negotiating and consensus building abilities. Ability to manage effective relationships. Excellent presentation skills. Resourceful and resilient. Able to cope well under pressure. Outcome and solution focussed. Dedicated, with the ability to challenge and question status quo and seek continuous improvement opportunities. Curios and a desire to find answers. Critical Competencies COMPETENCY Analytical Ability Communication/Interpersonal Skills Teamwork Organising Customer Orientation Innovation Self Management Judgement/Decisiveness Quality Orientation Intermediate Computing DESCRIPTION Breaks complex information down logically to identify key aspects, causal factors and links between information from different sources. Actively listens, drawing out information and checking understanding. Expresses information effectively, both orally and in writing, adjusts language and style to the recipients and considers their frame of reference. Empathises with others and considers their needs and feelings. Collaborates with fellow team members and other work groups to achieve objectives for the good of the whole. Actively contributes to and accepts consensus decisions. Seeks out opportunities to support others in achieving goals. Recognises and respects individual differences. Establishes a plan of action and achieves priority goals. Manages workload/flow, recognises and addresses barriers, and takes account of changing priorities. Develops positive working relationships with customers, identifies and seeks to meet their needs. Treats them as first priority and improves service. Actively questions old ways of doing things, thinks outside the square and develops creative, effective solutions to improve outcomes. Sets high standards and strives to achieve stretching goals. Displays drive and energy and persists in overcoming obstacles. Copes with stress, is resilient to change and understands personal limitations. Is proactive and displays initiative. Considers options, develops options, identifies the pros and cons and makes effective decisions within appropriate timeframes and levels of responsibility. Recognises critical factors and weighs up risks appropriately. Knows when to ask for help. Pays attention to detail and initiates self checking procedures; ensures high levels of accuracy and consistent quality. Monitors quality and devises systems to support continuous improvement. Ability to use standard software applications (MS Office suite, MS Access, MS Outlook) to undertake a variety of tasks (e.g. creation of detailed Excel spread sheets with formulae). Page 5 of 6

6 Bicultural Approach Understands the significance of the Treaty of Waitangi. Displays cultural sensitivity and a willingness to work positively with organisational strategies to improve opportunities for Maori. WORKING FOR ADHB EXPECTATIONS OF EMPLOYEES CITIZENSHIP All employees are expected to contribute to the innovation and improvement of Auckland District Health Board as an organisation. This means: Using resources responsibly Models ADHB values in all interactions Maintaining standards of ethical behaviour and practice Meeting ADHB s performance standards Participating in organisation development and performance improvement initiatives Helping to develop and maintain Maori capability in ADHB, including developing our understanding of the Treaty of Waitangi and ways in which it applies in our work Raising and addressing issues of concern promptly THE EMPLOYER AND EMPLOYEE RELATIONSHIP We have a shared responsibility for maintaining good employer/employee relationships. This means: Acting to ensure a safe and healthy working environment at all times Focusing our best efforts on achieving ADHB s objectives A performance agreement will be reached between the employee and their direct manager and/or professional leader containing specific expectations. CONSUMER/CUSTOMER/STAKEHOLDER COMMITMENT All employees are responsible for striving to continuously improve service quality and performance. This means: Taking the initiative to meet the needs of the consumer/customer/stakeholder Addressing our obligations under the Treaty of Waitangi Involving the consumer/customer/stakeholder in defining expectations around the nature of the services to be delivered and the timeframe Keeping the consumer/stakeholder informed of progress Following through on actions and queries Following up with the consumer/customer/stakeholder on their satisfaction with the services PROFESSIONAL DEVELOPMENT As the business of ADHB develops, the responsibilities and functions of positions may change. expected to contribute and adapt to change by: All staff are Undertaking professional development Applying skills to a number of long and short term projects across different parts of the organisation Undertaking such development opportunities as ADHB may reasonably require Page 6 of 6