Tim Dillon. What s driving the CIO agenda? Associate Vice President Research, IDC Australia. Brought to you by:

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1 Tim Dillon Associate Vice President Research, IDC Australia What s driving the CIO agenda? Brought to you by:

2 IDC Forecast for Management 2010 Tim Dillon Associate Vice President IDC Australia July 2010 Copyright 2010 IDC. Reproduction is forbidden unless authorized. All rights reserved.

3 What s in the Deck? 2010 IDC 3

4 but first Forecast for Management 2010 IDC 4

5 Economic Impact : On Business Sentiment Q. Do you feel that the negative impact of the recent economic crisis is now over for your organisation? Apr/May 10 Nov 10 Yet average total budget increase : 2.33% 2010 IDC 5

6 ITC in the Business : Where Are You Cutting? 2009 : Admin & Ops, ITC, R&D 2010 : Admin & Ops, X functional, Marketing 2010 IDC 6

7 ITC in the Business : Spend as a % of Are we spending too much? Is it sustainable? 2010 IDC

8 ITC in the Business :ROI Expectations 2010 IDC

9 ITC in the Business : CIO Top /10 Reducing costs Recruiting and retaining staff New hardware/software Meeting users expectations IT business cases Aligning IT with business Abreast of technology IT staff skills development Manage change/migration Organising Data Reducing costs = cost reduction and liquidity management Slight uptick in new hardware/software 2010 IDC

10 ITC in the Business : Top 10 by Size Reducing costs Reducing costs Reducing costs Reducing costs 2 Recruiting and retaining staff Recruiting and retaining skilled staff New hardware/software New hardware/software 3 New hardware/software Meeting users' expectations Recruiting and retaining skilled staff Meeting users' expectations 4 Meeting users expectations New hardware/software Meeting users' expectations IT/IS Alignment 5 IT Business case development IT Business case development IT Business case development Recruiting and retaining skilled staff 6 Aligning IT with business Abreast of Technology IT/IS Alignment IT Business case development 7 Abreast of technology IT/IS Alignment Improve security / risk management Abreast of Technology 8 IT Re skilling BA/BI & Data IT Re skilling IT Re skilling 9 Migration & management IT Re skilling Abreast of Technology Migration & management 10 BA/BI Data Migration & management Migration & management Telco & IT Convergence 2010 IDC

11 ITC in the Business : Skills in Demand Skill Networking 1 =1 1 Help desk support 2 =1 6 Enterprise applications IT Service Management Mobility device expertise Operating systems Security SOA / Web Services Database Project management Networking Mobility Help desk retention previously good, now a looming concern 2010 IDC

12 ITC in the Business : Skills in Demand, by Size Skills All Networking 1 Enterprise applications Help desk support 2 Mobility device expertise Help desk support Enterprise applications Enterprise applications 3 Networking IT Service Management IT Service Management 4 Operating systems Networking Networking Help desk support IT Service Management Security Mobility device expertise 5 Help desk support Security Enterprise applications Common ground amongst & 500+ companies Outside of SMB, no top 5 appearance for Mobility device expertise 2010 IDC

13 ITC Priorities & Spend : IT Focus Priority /10 Back Office Optimisation Improve Systems Infrastructure Front Office Optimisation Collaboration Technology & Knowledge Management Business Intelligence Supply Chain Management Risk Management 7 n.a n.a +7 IP Telephony Service Oriented Architectures Wireless & Mobility Solutions IDC 13

14 ITC Priorities & Spend Q. How do you see your spend changing by % year on year on? Hardware, software, IT services, Resourcing Mobile Communications 2010 IDC 14

15 ITC Priorities & Spend Q. What % of your orgnisation s IT spend will be on? Hardware, software, IT services, Resourcing Mobile Communications 2010 IDC 15

16 ITC Priorities & Spend : Tech Deployment Intentions 2010 IDC 16

17 ITC Priorities & Spend : Tech Deployment Intentions, by Size Desktop Virtualisation Server Virtualisation 2010 IDC Cloud Data Center Consolidation 17

18 ITC Priorities & Spend : Tech Deployment Intentions, by Size Business Analytics/Business Intelligence Unified Communications 2010 IDC Social Networking SaaS 18

19 ITC Priorities & Spend : The NBN National Broadband Nirvana Do you believe the NBN will enable your business' ability to leverage technology and improve productivity / customer satisfaction? What services do you believe your company will be able to utilise as a result of the NBN? 2010 IDC 19

20 In Closing 2010 IDC 20

21 Thank You Please me at 2010 IDC 21