How Can LuitBiz Help Your Company in ISO 9001:2008 Quality Certifications? Do What You Say. Improve It Say Whay You Do.

Transcription

1 How Can LuitBiz Help Your Company in ISO 9001:2008 Quality Certifications? Do What You Say Improve It Say Whay You Do Prove It

2 In today's economy, ISO quality standards are the benchmark of success and a sign of continuous corporate improvement. Your companyís product will have a strategic advantage over your competitor's product if it is of the highest quality. In fact, many customers now demand conformity to ISO 9001:2008 from their suppliers. Millions of companies across 175 countries have become ISO 9001:2008 compliant and proved their commitment towards highest customer satisfaction.

3 The ISO 9001:2008 standards for quality management specifies that for a company to be ISO 9001:2008 compliant it should: Demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements Aim to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. The process of satisfying and implementing all the ISO 9001:2008 requirements is a huge undertaking that involves the support of the entire company. The intent of this document is to describe how LuitBiz can be used as a useful tool during this undertaking. LuitBiz is a SaaS business applications suite with ERP, CRM, Human Resource Management and Document Management modules. All these modules share the same database and work seamlessly with each other. LuitBiz can be used to satisfy the sections (Control of Documentation), & (Management Commitment), 5.5.2, 5.5.3, 5.5.4, & (Administration), 5.6.1, & (Management Review), & (Human Resources), & (Work Environment), 7.2.1, & (Customer Related Processes), 7.3.1, 7.3.2, 7.3.3, 7.3.4, 7.3.5, & (Design and / or development), & (Purchasing), & (Production & Service Operations), 8.4.1, & (Analysis of data) and 8.5.1, & (Improvement) QUALITY LEADS! Itís the difference between being average and being Number 1!

4 The following pages describe how LuitBiz helps your company to meet the above requirements of your ISO 9001:2008 certification process:

5 Requirement # Requirement Description How LuitBiz helps in meeting the requirement Control of Documentation Identify and control documents particularly those needed to ensure effective operation and control of its processes LuitBiz ensures that: Documents must be approved before they are distributed (published) Documents must be approved within requisite dates and approval alerts are sent to reviewers The correct version of document(s) must be made available at point of use Complete audit trail of the correct version and also history of the entire lifecycle of the document is made available Document metadata and user defined document tags are available for easy and fast retrieval and identification of documents Document usability is preserved Management Commitment & Top management should document methodologies and store customer requirement, fulfilment and regulatory requirements LuitBiz helps top management store and manage documented methodologies to ensure that customer needs and expectations are determined, converted into requirements, and fulfilled with the aim of achieving customer satisfaction. It also helps maintain documentation including legal and regulatory requirements that are indexed and possess an expiry date. Administration 5.5.2, 5.5.3, 5.5.4, & The quality control system should have secure access, should be able to display the latest version of the approved process documents, documents should be available at points of use, should be legible, readily identifiable and retrievable, prevented from unintended use, should ensure secure storage, retrieval, protection and retention time LuitBiz ensures that only people with the correct access rights are able to view the document. LuitBiz also ensures that the latest approved version of the document is available to the correct stakeholders of the document. Since LuitBiz is available over the Internet, the availability of documents at points of use is ensured and document retention and retrieval processes can be managed with ease. notifications alerts, workflow to escalate tasks not being completed in a timely manner, auditing and the historical tracking of all the tasks as they are completed, of LuitBiz facilitates the processes of this requirement.

6 Requirement # Requirement Description How LuitBiz helps in meeting the requirement Management Review 5.6.1, & Stores and manages records that include: * Audit Results * Customer Feedback * Corrective / Preventive Actions * Follow Up action * Resource requirements and allocation * Management review records LuitBiz has ERP, CRM and HRM functionalities that share the same database and works seamlessly with one another and also with LuitBiz DMS. This ensures that all customer feedback, requirements, tenders etc are recorded and the follow up action and all corrective actions are recorded in the CRM module of LuitBiz. Additionally, the HRM module of LuitBiz ensures the correct allocation of resources to jobs and the ERP module in conjunction with the HRM module completely takes care of the resource allocation and use and all these can be documented and stored in the DMS module. Management reviews if these documents can be stored in the LuitBiz DMS giving complete insight to the complete process right from the specification of customer requirements, resource planning, usage, customer feedback and CAPA undertaken by the company. Human Resources & Maintain employee education, employee, performance and training records LuitBiz HRM and LuitBiz DMS modules work in conjunction to meet this requirement. The training module of LuitBiz HRM takes care of the training requirements and training details of the employees. The appraisal module of LuitBiz HRM takes care of the complete performance appraisal of the employees. All education records, training records and employee documents are stored in LuitBiz for ready reference. Work Environment & Controlled access to process documents LuitBiz provides controlled access to all users. Only persons with the correct access privileges (read / write / modify) can have access to the documents Customer Related Processes 7.2.1, & Storage of customer requirements, product designs, customer approved designs and obligations related to product, including regulatory and legal requirements. LuitBiz CRM ensures that all customer interactions are recorded from the word "Go". The product design documents can be approved by customers and the complete audit trail of the design documents is captured in LuitBiz DMS. All documents pertaining to customer including customer complains, regulatory and legal documents are available in LuitBiz.

7 Requirement # Requirement Description How LuitBiz helps in meeting the requirement Design and or development 7.3.1, 7.3.2, 7.3.3, 7.3.4, 7.3.5, & Purchasing Complete audit trail of product design and development documents should be available & Complete audit trail of purchase from purchase order release, supplier evaluation, procurement recording LuitBiz ensures that all versions of the product design documents are available from the day of creation. All revisions of the documents are availability with complete document modification history. LuitBiz ensures that the complete procurement process is recorded. Right from supplier registration, evaluation, requirement approval, purchase order, supply of goods, inventory receipt and payment of supplier is recorded in the system. Production and service operations & Stores and manages documents relating to production and service processes that require validation. LuitBiz stores and manages all production and service related documents in designated folders. These documents are approved by designated users before being published. Analysis of data 8.4.1, & Store records related to: Customer satisfaction / dissatisfaction LuitBiz ensures that all these requirements are met. All documents pertaining to customers are available in LuitBiz for ready reference. Conformance to customer requirements Suppliers Improvement 8.5.1, & Stores and manages documents related to continual improvement of the Quality Management System All CAPA documents can be stored in LuitBiz and access can be granted to designated persons for review and approval. In order to be ISO 9001:2008 certified, your company must develop and document a procedure to control your various process documents. The requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. The guidance offered by the standard is prescriptive rather than descriptive. In other words, how you implement control of quality documents is up to you, as long as you show that you have satisfied the stated requirements. By implementing a software like "LuitBiz DMS" you can ensure that you are on the right track for maintaining your documents and records for getting ISO 9001:2008 certified. Additionally, LuitBiz is extremely easy to use and very competitively priced. It is offered in the cloud model and you do not have to worry about hardware / software purchase, implementation and maintenance. So, starting at a low entry cost, you can take the first step towards your ISO 9001:2008 certification by subscribing to LuitBiz!

8 Try LuitBiz For FREE Click Here About LuitBiz DMS: For more information on LuitBiz DMS, please visit You can also write to or call us at for more information and a demo of LuitBiz DMS. You can follow LuitBiz on LuitBiz DMS is an easy to use web based document management system built from ground-up using SaaS (Software-as-a-Service) technologies and offered in the cloud computing (SaaS) model. LuitBiz DMS is completely responsive and can be accessed from any device connected to the Internet anytime, anywhere. There is no need to download any app to access LuitBiz DMS via mobile phones and tablets. This intuitive software offers powerful document management features that include all tools a business requires to digitally manage their documents over the cloud and can be used by companies of all sizes across all verticals. It is especially very useful for companies that are ISO compliant or are planning on being ISO compliant to manage and control their documentation processes.