Charging & Billing in One (CBiO) 3.1 Training Programs. Catalog of Course Descriptions

Transcription

1 Charging & Billing in One (CBiO) 3.1 Training Programs Catalog of Course Descriptions

2 Catalog of Course Descriptions CBIO 3.0 BILLING PROCESS... 4 CBIO 3.0 BILLING TIME PROMOTIONS... 6 CBIO 3.0 BSCS MESSAGE PROCESSING... 8 CBIO 3.0 CHARGING SYSTEM ADMINISTRATION CBIO 3.0 CUSTOMER CARE CBIO 3.0 ERICSSON MULTI ACTIVATION (EMA) CBIO 3.0 EXPERIENCE WITH BSCS CBIO 3.0 INTRODUCTION TO BSCS DATABASE CBIO 3.0 MULTI MEDIATION CBIO 3.0 RATE PLANS FOR BSCS OFFLINE RATING CBIO 3.0 RATE PLANS FOR ONLINE CHARGING CBIO 3.1 OVERVIEW CBIO 3.1 SERVICE CLASS, TARIFFS AND REFILL TREES Commercial in Confidence

3 INTRODUCTION Ericsson has developed a comprehensive Training Programs service to satisfy the competence needs of our customers, from exploring new business opportunities to expertise required for operating a network. The Training Programs service is delineated into packages that have been developed to offer clearly defined, yet flexible training to target system and technology areas. Each package is divided into flows, to target specific functional areas within your organization for optimal benefits. Service delivery is supported using various delivery methods including: Icon Delivery Method Instructor Led Training (ILT) Virtual Classroom Training (VCT) elearning (WBL) Workshop (WS) Short Article (SA) Structured Knowledge Transfer (SKT) mlearning Job duty analysis (JDA) Competence GAP Analysis (CGA) Commercial in Confidence

4 CBiO 3.0 Billing Process LZU R1A Description A billing run creates invoices based on all postpaid charges and generates revenue for the operator. When using prepaid accounting, the billing results also include prepaid charges. The participants will learn how to run billing practically including simulation, immediate, and on-demand billing. Learning objectives On completion of this course the participants will be able to: 1 Explain the different options for billing 2 Describe software architecture and workflow of billing process 3 Check and maintain the billing configuration 4 Start and control a billing run 5 Analyze billing results Target audience The target audience for this course is: Service Deployment Engineer, System Engineer, Service Engineer, System Administrator, Fundamentals, Business Developer Prerequisites Successful completion of the following courses: CBiO 3.0 Experience with BSCS, LZU CBiO 3.0 Billing Time Promotions, LZU Duration and class size The length of the course is 2 days and the maximum number of participants is 8.

5 Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 50% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Introduction Billing Setup 1.5 Immediate Billing 1.5 Simulation Billing 1.5 Regular Billing Billing Results 2.0 Other Billing Related Processes 2.0 Commercial in Confidence

6 CBiO 3.0 Billing Time Promotions LZU R1A Description Discounts and promotions can be applied by various applications in Charging & Billing in One. This course focuses on promotions than can be applied by the billing applications. The participants will learn about the configuration of free unit packages, price plans and promotion packages. The course explains how promotion packages can be used for postpaid, prepaid and hybrid subscriptions. Learning objectives On completion of this course the participants will be able to: 1 Explain the concept of free unit packages and promotion packages in the context of Charging & Billing in One 2 Create free unit packages and price plans 3 Create promotion packages 4 Assign free unit packages and promotion packages in Customer Center Target audience The target audience for this course is: Service Deployment Engineer, System Engineer, Service Engineer, System Administrator, Fundamentals, Business Developer Prerequisites Successful completion of the following courses: CBiO 3.0 Experience with BSCS, LZU Duration and class size The length of the course is 3 days and the maximum number of participants is 8.

7 Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 25% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 Introduction 1.0 Free Units and price plans 5.0 Structure of Promotion Packages Discounts 3.0 Rewards and Bonus Points 2.0 Minimum Commitments Billing Promotions for Prepaid 2.0 Assignment of Promotion Packages 2.0 Commercial in Confidence

8 CBiO 3.0 BSCS Message Processing LZU R1A Description This course explains how BSCS back-end applications are used to process different types of records. The participants will learn about underlying concepts of Data Transmission Application (DaTA), message profile configuration and shared memory. The practical part includes the processing of call records for contracts controlled by Charging System and by BSCS, and the handling of records that result in subscription changes. Finally, basic system maintenance tasks such as reading and interpreting log files and operating message queues are discussed. Learning objectives On completion of this course the participants will be able to: 1 Explain the concepts of message processing 2 Identify basic configuration aspects 3 Operate BSCS back-end applications 4 Process different types of records 5 Apply the concepts of DaTA and message profiles 6 Explain the concept of shared memory and related applications Target audience The target audience for this course is: Service Deployment Engineer, System Engineer, Service Engineer, System Administrator, Fundamentals, Business Developer Prerequisites Successful completion of the following courses: CBiO 3.1 Overview, LZU CBiO 3.0 Experience with BSCS, LZU Basic knowledge of Charging System.

9 Duration and class size The length of the course is 3 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 50% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Introduction Basic Configuration 1.5 DaTA and Message Profiles 2.0 Record Structure 1.5 Reference Data and Shared Memory BSCS Rating 3.0 Rated Calls from Charging System 1.5 Import of Balance Information Subscription Data Changes 1.5 Operations and Monitoring 3.0 Commercial in Confidence

10 CBiO 3.0 Charging System Administration LZU R1A Description Ericsson Charging & Billing in One (CBiO) 3.0 is an end-to-end, real-time revenue management environment for customer management, charging and billing. Operator staff who will use Charging & Billing in One must be aware of the possibilities and features of this convergent solution. Operators must ensure that CBiO is running as efficiently as possible and that there is no network downtime. The course teaches the participants how to operate & maintain the CS components of CBiO. It is an instructor-lead-training (ILT) course for the SDP, AIR/AF, Voucher Server, IVR and CCN. Participants will learn how to configure the servers to deliver the best service possible to customers. Learning objectives On completion of this course the participants will be able to: 1 Introduction to CBiO 3 and identify the main functionality of SDP in the Solution 1.1 Identify the Architecture of CBiO Understand Ericsson Rule Engine (ERE) 1.3 Understand SDP Interfaces 2 Explore Hardware Configuration for SDP and identify the role of AIR/AF 2.1 Analyze Hardware used for SDP 2.2 Describe the Operation of Air/AF 2.3 List Air/AF System Interactions 3 Learn FDS and Examine and configure VS for use in CBiO 3.1 Describe FDS Overview 3.2 Detail VS Configuration & Operation 3.3 Explain Implement VS Configuration 4 Explore Common Operation & Troubleshooting Techniques 4.1 Identify Common Problems which may arise 4.2 Explorer Various Troubleshooting Techniques on SDP

11 Target audience The target audience for this course is: Service Engineer, Fundamentals, Service Deployment Engineer, System Administrator, Service technician, System Engineer Prerequisites Successful completion of the following courses: CBiO 3.1 Overview, LZU Duration and class size The length of the course is 5 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in a technical environment using AIR and SDP with SMA and RMA, which can also be accessed remotely. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 Introduction to CBIO FDS Overview and Exercises SDP configuration and Exercises AIR, Account Finder & Voucher Server Maintenance & Troubleshooting 6.0 Commercial in Confidence

12 CBiO 3.0 Customer Care LZU R1A Description Customer Center is a BSCS Web application used by customer care representatives to maintain customers and contracts. In this seminar, you will learn how to handle common customer care maintenance situations. This seminar covers prepaid and postpaid subscriptions, and includes working with large accounts (representing companies holding many contracts), the use of billing accounts and application of other credits and charges. Learning objectives On completion of this course the participants will be able to: 1 Preface to Customer Care 1.1 Role of Customer Care in CBiO 1.2 Know the architecture of Customer Care 1.3 Introduction to the CX Web Client 2 Learn about the Customers and Contracts 2.1 Describe the concept of Customer and Contract in CBiO 2.2 Demonstrate the manual Customer and Contract creation 2.3 Explain the rapid activation of Customer and Contract 3 Discuss the concepts and actions under Contract Maintenance 3.1 Explain different types of Contracts 3.2 Understand different status associated with customer, contract, resource, services and lifecycle 3.3 Addition and removal of services 3.4 Discuss replacement and change of resources 3.5 Explain other actions on contract level such as change of contract rate plan, move or takeover of contract 4 Discuss about the balances and real time account data 4.1 Preface to Account Overview 4.2 Discuss the concept of Offers and the offer related tasks that are performed in CX 4.3 Explain the concept of PAM and the PAM related tasks that are performed in CX 4.4 Understand the concept of Shared accounts and the Shared accounts related tasks that are performed in CX 5 Know about the billing and finance data 5.1 Discuss the customers properties, billing accounts, billing cycles, payment

13 arrangements and payment options 5.2 Explain the OCC and contract rate plans 5.3 Describe PAM alignment with billing 5.4 Understand charges for billing 6 Discuss the concept of Large Accounts 6.1 Understand the structure of Large Accounts and the billing principle 6.2 Illustrate the creation and the maintenance of Large Accounts 6.3 Discuss the rearrangement of Large Accounts 7 Introduction to the various marketing tools that are available for prepaid and postpaid cases, for customer, contracts and Large Accounts 7.1 Explain in detail the concept of Family and Friends with respect to Charging System, BSCS and Billing 7.2 Preface to free units 7.3 Learn about Billing Promotion packages 7.4 Understand the concept of Bonus points Target audience The target audience for this course is: Customer Care Administrator, Service Engineer, Fundamentals Prerequisites Successful completion of the following courses: General knowledge about Charging & Billing in One is an advantage. Knowledge about Customer Care task and workflow on a general level. Duration and class size The length of the course is 2 days and 0 hours and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 50% of learning time. Commercial in Confidence

14 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Preface to Customer Care concepts Customer and Contract Creation 0.5 Contract Maintenance 1.5 Balance and Real time account data 2.5 Billing and Finance data Large Accounts 2.0 Marketing tools 2.0 Commercial in Confidence

15 CBiO 3.0 Ericsson Multi Activation (EMA) LZU R1A Description Ericsson Charging & Billing in One (CBiO) 3.0 is an end-to-end, real-time revenue management environment for customer management, charging and billing. Operator staff who will use Charging & Billing in One must be aware of the possibilities and features of this convergent solution. This course outlines the layered provisioning of Ericsson Multi-Activation for communication between BSS and the various network elements. It describes the benefits of CBiO, the need for provisioning and incorporation of EMA in CBiO solution. The provisioning interfaces and EDIFACT message are examined in detail as well the PG GUI before exploring several detailed use cases and workflows. Learning objectives On completion of this course the participants will be able to: 1 Introduction to CBiO 3.0 EMA 1.1 Why Charging & Billing in One 1.2 Understand that why Provisioning is needed 1.3 Explain the concept of Provisioning in CBiO 1.4 CBiO Provisioning Solution Description 1.5 Discuss CBiO Provisioning Use cases 2 Understand the CBiO 3.0 EMA Interfaces 2.1 Discuss the PG Classic Interfaces 2.2 Understand EDIFACT Interface 2.3 Describe EDIFACT Mapping 2.4 Discuss EDIFACT Examples 3 Describe the CBiO 3.0 EMA GUI 3.1 Describe PG Classic GUI 3.2 Explain the Operational Tools in CBiO 3.0 EMA 4 Discuss the CBiO 3.0 EMA Use Cases & Workflows 4.1 Discuss the requirements for the Implementation of CBiO 3.0 EMA 4.2 Understand the concept of Contract creation 4.3 Discuss about Contract activation 4.4 Explain Rate plan change workflow 4.5 Learn and explain the use case for MSISDN change 4.6 Describe the workflow for PAM assignment

16 Target audience The target audience for this course is: Service Engineer, System Administrator, Fundamentals, Network Deployment Engineer, System Administrator, Service Deployment Engineer Prerequisites Successful completion of the following courses: CBiO 3.1 Overview, LZU Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in a classroom with a technical environment where CBiO, EMA, CS and HLR can be accessed remotely. Commercial in Confidence

17 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) EMA in CBiO & exercises EMA interfaces, EDIFACT & exercises CBiO EMA PG Classic GUI & exercises CBiO use cases, workflows & exercises Commercial in Confidence

18 CBiO 3.0 Experience with BSCS LZU R1A Description BSCS is an important part of Charging & Billing in One. This course provides an introduction to BSCS components, workflows, functional scope and role inside the solution. It explains fundamental concepts and shows typical high-level examples. The goal is to provide an overview of BSCS and the interaction between its components. After this course, you will have a solid basis for more detailed courses focusing on your specific working area. Learning objectives On completion of this course the participants will be able to: 1 Explain the role of BSCS within Charging & Billing in One 2 Identify main components and applications in BSCS 3 Describe basic concepts about rate plans, customers and contracts 4 Explain message processing and billing workflow on a high level 5 Describe the functional scope of BSCS Target audience The target audience for this course is: Service Deployment Engineer, System Engineer, Service Engineer, System Administrator, Fundamentals, Business Developer Prerequisites Successful completion of the following courses: General knowledge about telecommunications and use of billing systems. CBiO 3.1 Overview, LZU

19 Duration and class size The length of the course is 4 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 25% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 Introduction 1.0 Products Customer Care Message Processing Billing and Payments 6.0 Commercial in Confidence

20 CBiO 3.0 Introduction to BSCS Database LZU R1A Description In this course, you will learn about important tables in the BSCS database concerning customers, contracts, resources, invoices, and payments. The participants will get a basis for understanding relations between BSCS entities on a technical level. Learning objectives On completion of this course the participants will be able to: 1 Recognize the most important tables of BSCS database 2 Identify the relation between customers and their contracts from a technical perspective 3 Identify the relation between contracts, contracted services and resources 3.1 Understand the relation between contract rate plan and service class 4 Find out how BSCS represents invoices and payments Target audience The target audience for this course is: Service Deployment Engineer, System Engineer, Service Engineer, System Administrator, Fundamentals, Business Developer, Application Developer Prerequisites Successful completion of the following courses: CBiO 3.0 Experience with BSCS, LZU Duration and class size The length of the course is 1 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both

21 classroom and in technical environment using equipment and tools. Practical exercises account for 25% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Introduction 1.0 Resources Customers 1.0 Contracts 2.0 Invoices and Payments 1.0 Commercial in Confidence

22 CBiO 3.0 Multi Mediation LZU R1A Description Ericsson Charging & Billing in One (CBiO) 3.0 is an end-to-end, real-time revenue management environment for customer management, charging and billing. Operator staff who will use Charging & Billing in One must be aware of the possibilities and features of this convergent solution. This course outlines the integration layer of File mediation part of Multi- Mediation for use in CBiO. It describes the basic operations of collection, processing and distribution as the essential record routing hub and examines TAP-IN, TAP-OUT processing, DR mapping within CBiO and several use cases. Learning objectives On completion of this course the participants will be able to: 1 Understand the functionality and flow of Multi Mediation (MM) in Charging & Billing in One 1.1 Understand the concept of MM 1.2 Discuss the functionality of MM in CBiO 1.3 Know the interaction of MM with CBiO 1.4 Explain the record flow from MM to BSCS 2 Examine various functional aspects of MM in CBiO solution 2.1 Describe different configurations in MM with respect to various upstreams and downstreams 2.2 Explain various activities involved in MM supported configurations 2.3 Examine CDR mapping in CBiO - CS DR to UDR/BIR 2.4 Understand the processing tasks for TAP-IN and TAP-OUT files 3 Understand the configurations and activities covering different workflows in MM 3.1 Configure the flows and activities related to the CS nodes 3.2 Understand the flows and activities in MM for the CDRs received from core network 3.3 Discuss the flows and activities in MM for the CDRs received from BSCS

23 Target audience The target audience for this course is: Business Developer, Fundamentals, System Administrator, Application Developer, Service Engineer, Service Deployment Engineer Prerequisites Successful completion of the following courses: General technical understanding in related areas such as Multi Mediation, Ericsson Multi Activation, Charging System and Business Support and Control System. CBiO 3.1 Overview, LZU R1A Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in a technical environment which can also be accessed remotely. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Multi Mediation functionality in CBiO CBiO supported configurations in Multi Mediation Configurations and Exercises 6.0 Commercial in Confidence

24 CBiO 3.0 Rate Plans for BSCS Offline Rating LZU R1A Description This course focuses on the configuration of rate plans used for offline controlled contracts and business partner rating. Thus, these rate plans are used to define charges for contracts which are not represented on any SDP (Service Data Point). Product Center is used to configure rate plans. Focus is on charge definition for various network services depending on tariff time, tariff zone and usage type. Rate plan maintenance and version control of various tariffing objects is also part of this course. Learning objectives On completion of this course the participants will be able to: 1 Explain rate plan structure 2 Define usage charges, recurring charges and one-time charges 3 Create rate plans used offline contracts 4 Explain the different types of rate plans 5 Explain version control of tariffing objects Target audience The target audience for this course is: Service Deployment Engineer, System Engineer, Service Engineer, System Administrator, Fundamentals, Business Developer, Application Developer Prerequisites Successful completion of the following courses: CBiO 3.0 Experience with BSCS, LZU

25 Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 25% of learning time Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 2 Introduction 1.0 Rate Plan Configuration in Product Center 5.0 Use of Rate Plans in Customer Center 1.0 Rate Plan Maintenance and version control including changes in tariff zone and time structure 5.0 Commercial in Confidence

26 CBiO 3.0 Rate Plans for Online Charging LZU R1A Description Service-class and additional subscription specific properties from Service Data Point (SDP) determine the behavior of a subscription. For customer care and billing, subscriptions are represented as online-controlled contracts with rate plan and contracted services. In this course, you will learn how to set up rate plans for online controlled contracts including services to represent usage counters, accumulators, dedicated accounts and service offering flags. Setting up services in BSCS with special relevance for SDP and presentation of offers by bundle products is also part of this course. The online application Product Center (PX) is used to configure rate plans and services, while the Web application Configuration Management (ADMX) introduces identifiers for services classes and various service parameters. The Web application Content Product Center (CPX) plays a role when maintaining offers used in Charging System. Learning objectives On completion of this course the participants will be able to: 1 Recognize the differences between rate plans used for BSCS rating and online charging 2 Define typical services related to online charging 3 Configure rate plans for online charging contracts 4 Represent entities on used on SDP in ADMX Target audience The target audience for this course is: Service Deployment Engineer, System Engineer, Service Engineer, System Administrator, Fundamentals, Business Developer, Application Developer Prerequisites Successful completion of the following courses:

27 CBiO 3.1 Overview, LZU CBiO 3.0 Experience with BSCS, LZU Knowledge about service classes and subscriptions on Charging System SDP. Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 25% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Introduction Creation of a Simple Rate Plan 2.0 Special Services for online controlled Contracts 3.0 Representation of Offers in BSCS Rate Plans in Detail 2.0 Message Processing Aspects 2.0 Commercial in Confidence

28 CBiO 3.1 Overview LZU R1A Description Do you know what Charging and Billing in One (CBiO) 3.1 is all about? Which are the major components involved in CBiO 3.1 solution and how they interact with each other? Are you aware of the key features provided by CBiO 3.1 solution? If no, then this is the right course which describes the solution as an end-to-end, real-time revenue management environment for customer management, charging and billing. This course imparts general technical knowledge of the key components within the CBiO solution and their interaction. In addition to that it also emphasizes on the major workflows between different components and key features provided through this convergent solution. Learning objectives On completion of this course the participants will be able to: 1 Preface to CBiO solution overview at the component level 1.1 Identify various components, their role and tasks within CBiO solution 1.2 Discuss the interaction between BSCS ix, Charging System, Multi Mediation and Ericsson Multi Activation in CBiO 1.3 Know about Product versions 2 Introduction to the functional areas and associated workflows in the CBiO solution 2.1 Examine various functional areas in CBiO 2.2 Outline the role of various functional areas and discuss associated workflows Target audience The target audience for this course is: Business Developer, Fundamentals, System Administrator, Application Developer, Service Engineer, Service Deployment Engineer Prerequisites General technical understanding of key areas such as Ericsson Multi Mediation, Ericsson Multi Activation, Charging System and Business Support and Control System is required.

29 Duration and class size The length of the course is 2 days and the maximum number of participants are 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Introduction CBiO Solution Overview at component level 4.0 Introduction to Functional areas and Workflows within CBiO Introduction to Functional areas and Workflows within CBiO 5.5 Test and Discussion 0.5 Commercial in Confidence

30 CBiO 3.1 Service Class, Tariffs and Refill Trees LZU R1A Description Ericsson Charging & Billing in One (CBiO) 3.1 is an end-to-end, real-time revenue management environment for customer management, charging and billing. Operator staff who will use Charging & Billing in One must be aware of the possibilities and features of this convergent solution. This course provides you with the theory and knowledge on the use of service class, tariff and refill trees in the CBiO 3.1 solution. The SMA and RMA (on both SDP and AIR) are explored in detail for the creation of service classes, the range of tariff trees and refill trees in CBiO. The course teaches students to design and simulate tree structures for rating, dedicated accounts, usage accumulators, community charging, account management, bonus, PAM, offer management, USSD notifications, refill and policy management. Learning objectives On completion of this course the participants will be able to: 1 Introduction and CBiO Architecture 1.1 Introduction to CBIO Evaluate Architecture of CBiO Identify Function of AIR & SDP in CBiO Assess the Benefits of CBiO 2 SDP Configuration, SMA & RMA 2.1 Evaluate the role of SDP In CBiO Introduction to SMA & RMA 2.3 Understand the role of Service Contexts 2.4 Implement exercises on SMA & RMA 3 Tariff Handling, DA, UA & Bonus 3.1 Learn the Principles of Tariff Handling and the role of the ERE 3.2 Analyse the functionality of Dedicated Accounts and Usage Accumulators in CBiO 3.3 Understand and Learn how to Configure Real Time Bonuses 4 Subscriber Segmentation and Offer Management 4.1 Recognize how Subscriber Segmentation provides further personalization of subscribers account from standard service class definition 4.2 Identify the main steps involved in provisioning Subscriber Segmentation and describe the operation of the Service Offerings parameter and Account Group ID

31 parameter 4.3 Understand Offer Management and Implement Offers on Test Environment 5 Periodic Account Management 5.1 Understand the function of Periodic Account Management 5.2 Recognize several use cases of PAM Feature 5.3 Describe how PAM is configured in both SMA, RMA & Customer Centre 5.4 Implement PAM on Test Environment 6 AIR Operation & Refill Configuration 6.1 Understand the Function of Account Information & Refill (AIR) in CBiO Identify Refill Options in CBiO Examine Refill Handling in AIR 6.4 Implement Refill Configuration 7 Understand Policy Management 7.1 Describe the purpose of Policy Control and its impact on CBiO 7.2 Discuss Policy Control concepts, policy groups etc 7.3 Highlight the PolicyRuleDetermination tree and how it can be triggered. 7.4 Examine the Esy, Sy and Gx interfaces used for Policy Control 7.5 Demonstrate the configuration of Policy Definitions on SMA 7.6 Recognize the impact of the PolicyRuleDetermination tree on RMA, and how to configure it for each interface, Esy, Sy and Gx 7.7 E2E traffic cases for Policy Management Target audience The target audience for this course is: Service Engineer, System Administrator, Service Deployment Engineer, Business Developer, Fundamentals Prerequisites Successful completion of the following courses: CBiO 3.1 Overview, LZU Duration and class size The length of the course is 5 days and 0 hours and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in a technical environment using AIR and SDP with SMA and RMA, which can also be accessed remotely. Commercial in Confidence

32 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Introduction to CBIO 3 and System Architecture Understand SDP and AIR functionality in CBiO SMA, RMA Interfaces and Exercises Dedicated Accounts, Accumulators Real Time Bonus Exercises Subscriber Segmentation Offer Management 2.0 Account Management & Exercises 2.0 Periodic Account Management Refill Handling 1.0 AIR Operation & Configuration 3.0 Configure Basic Account Refill Tree 1.0 Configure Value, Premium & Promotion Refill Tree 1.0 Configure Account Division & Location Aware Refill Tree 1.0 Policy Management Configure Policy Management 1.0 Policy Management Exercises 0.5 Summary 0.5 Commercial in Confidence