TEM DEPLOYMENT MODELS: WHAT ARE THE TRENDS? EXCERPT

Transcription

1 TEM DEPLOYMENT MODELS: WHAT ARE THE TRENDS? EXCERPT An Analyst Perspective Report from AOTMP s Telecom Expense Management Research Practice By: Timothy C. Colwell, Senior Vice President, Efficiency First Adoption Scott Lawrence, Vice President & Senior Research Analyst Andrew Hartwyk, Senior Research Director Kelly Teal, Editor-in-Chief

2 INTRODUCTION Telecom expense management (TEM) vendors offer different ways to deploy their products through technology-only, host-and-load, managed services, full business-process outsourcing, and so on. This Analyst Perspective report explores the various models and also dives into what enterprises are deploying the most. That way, their peers can compare and contrast approaches to assess the model that works best for them. The sidebar below lays out the most common TEM deployment models and sets the stage for the remainder of this report. Common TEM Deployment Models Technology-Only (Software Only, Not Very Common): The vendor provides software-as-a-service (SaaS) or on-premises software, the enterprise performs all the work. Technology plus Host-and-Load (Most Common Software Only Configuration): Via SaaS, the vendor loads carrier invoices while the enterprise handles all other work. Technology and Managed Services (Partially Managed): Through SaaS or onpremises software, the vendor does everything specified in the statement of work, while the enterprise handles whatever the vendor does not. Business Process Outsourcing (Fully Managed): The vendor assumes all TEM workstreams such as invoice processing and the enterprise receives the results. Notably, AOTMP Research has found that 32 percent of organizations using a TEM vendor solution of some kind report an increase in full-time employee efficiency and productivity gains because of the relationship. And, organizations with a TEM vendor realize an average cost savings of 9 percent on fixed/wireline services and 12 percent on mobile/wireless. This report discusses the models enterprises say they use the most and least, and provides guidance for organizations either deciding to implement TEM for the first time or change deployment methods. Find out on the next page how to learn about AOTMP Research subscriptions AOTMP ALL RIGHTS RESERVED. ANALYST PERSPECTIVE

3 REPORT TABLE OF CONTENTS Introduction 3 Enterprise TEM Deployment Trends 4 Figure 1: Average Savings Gained by Using a TEM Vendor 5 Which TEM Deployment Model is Right for You? 5 Conclusion 7 About the Authors 8 About AOTMP 9 To learn the value and benefits of AOTMP Research subscriptions: research@aotmp.com aotmp.com All information and Content in this report is the property of AOTMP. The Content is protected by copyright laws, trademark and design rights. Any unauthorized use of the Content will be considered a violation of AOTMP s intellectual property rights. No Content may be copied, distributed, published or used in any way by the purchasing company, in whole or in part, without prior written agreement from AOTMP AOTMP ALL RIGHTS RESERVED. ANALYST PERSPECTIVE

4 ABOUT THE AUTHORS ABOUT THE AUTHORS TIMOTHY C. COLWELL Senior Vice President, Efficiency First Adoption As the lead innovation architect for AOTMP s Efficiency First Framework, Timothy C. Colwell guides Efficiency First Adoption practice and manages Efficiency First Framework development and evolution. Tim has successfully engaged hundreds of enterprises and vendors focused on generating performance efficiency and business value through telecom/mobility/ technology management and business transformation initiatives. SCOTT LAWRENCE Vice President & Senior Research Analyst AOTMP Research Practice Scott Lawrence leads the business analytics team as part of AOTMP s Efficiency First Engine and helps organizations understand trends and performance in their fixed and mobile telecom environments relative to industry peers. He also serves as subject matter expert and consultant for both enterprises and vendors. ANDREW HARTWYK Senior Research Director Andrew Hartwyk specializes in mobility. He has worked for Mobile recell and MOBI Wireless, among others. Over the past decade, Andrew has executed sales and marketing strategies across several verticals. He also holds experience in operational delivery, solution engineering and architecture, product development, and direct and indirect sales. KELLY TEAL Editor-in-Chief AOTMP Research Practice Kelly Teal is a longtime editor and journalist who has covered telecom/mobility/technology since 2003, minus a brief divergence into health care. She also has served as a reporter for The Associated Press and an NPR affiliate AOTMP ALL RIGHTS RESERVED. ANALYST PERSPECTIVE

5 ABOUT AOTMP TELECOM MANAGEMENT BEST PRACTICES AND INDUSTRY STANDARDS ABOUT AOTMP RESEARCH AND BLUE HILL RESEARCH AOTMP research is supported through data collected from a variety of sources including, but not limited to. general research surveys, conference and event polling and AOTMP client engagements. AOTMP s data point contributors include more than 100,000 IT, telecom and business professionals, supporting domestic and international enterprises and industry vendors. Data points contributing to research are carefully analyzed using advanced statistical methods. Research findings are confirmed through test/retest validity methodology and, therefore, paint an accurate picture of the industry. The clarity and detail of AOTMP research is unmatched in the practice of telecom/mobility/technology environment management, and AOTMP expertise translates analysis into actionable findings representative of the industry and all related industry segments. Blue Hill Research brings unparalleled expertise and insight to AOTMP Research; together the Blue Hill and AOTMP Research set the standard for telecom, mobility and technology analysis that helps enterprises and vendors gain competitive advantage, market share and more. ABOUT AOTMP AOTMP is a global information, research and advisory firm for telecom/mobility/technology management best practices and industry standards for organizations and the vendors who support them. Using information and data points from thousands of telecom/mobility/technology environments worldwide, AOTMP solutions help enterprises drive performance, efficiency and productivity while significantly reducing costs; and help telecom/mobility/ technology vendors provide a new level of value to their customers. AOTMP s patented Efficiency First Framework brings balance to the telecom/mobility/technology management ecosystem, resulting in vendors positively impacting the telecom/mobility/technology environment and the telecom/mobility/technology environment being better leveraged to drive business results. Adoption of the Efficiency First Framework through AOTMP solutions allows organizations to evolve their telecom/ mobility/technology environments to a new level of performance far beyond existing auditing, telecom expense management or mobility management programs. Sustainable short-term impact and long-term results are created that transform the environment, once viewed as an operating expense, to a strategic asset leveraged to drive business results. Solutions include training and certification programs, telecom/mobility/technology management information portal, research and advisory, performance scoring and analytics, events and conferences, and other service solutions. Business and performance results are measured and monitored far beyond cost savings and compared with best-inclass environments. The Efficiency First Performance Index, which is the new standard for measuring telecom/ mobility/technology environment performance, establishes ratings for team, business and vendor performance as well as efficiency ratings and key performance indicators (KPIs). Gaps are continually analyzed as the environment, the professionals within the environment and their vendors pursue certification status. Certifications indicate quality, efficiency, performance and value to stakeholders, customers and the individuals who support the environment. AOTMP s clients represent $24+ billion in annual telecom spend and include 100+ of the Fortune 500, small and medium businesses, public sector organizations and industry suppliers. For more information, visit aotmp.com. Learn More About AOTMP s Telecom/Mobility/Technology Management Research and research@aotmp.com aotmp.com Live chat on our website Monday Friday 8 am 5 pm ET 7835 Woodland Dr., Suite 250 Indianapolis IN Latest Reports AOTMP ALL RIGHTS RESERVED. ANALYST PERSPECTIVE