CIO Summit United States

Transcription

1 CIO Summit United States Under the IT Hood of Ricoh s Successful Transformation November 11, 2014 Balaji Rangaswamy Chief Information Officer Ricoh Americas Corporation

2 Who is Ricoh? Ricoh Company, Ltd. Global Corporate Headquarters Tokyo, Japan Ricoh Americas Corporation Americas Headquarters Malvern, USA Ricoh Europe PLC European Headquarters London, UK Ricoh Asia Pacific Pte Ltd Asia Pacific & China HQ Singapore Ricoh Japan Corporation Japan Headquarters Tokyo, Japan Founded in ,000+ employees worldwide ISO 9001:2008 Cert no: FS Quality Management System 200 countries and territories BS OHSAS 18001:2007 Cert no: OHS Occupational Health & Safety Management System ISO 27001:2005 Cert no: IS 'Information & Data Security Management System ISO 14001:2004 Cert no: EMS Environmental Management System Worldwide sales of $21.7B year end March 2014 Industry leader in document management Fortune 500 global company 2014 Ricoh Americas Corporation. All Rights Reserved. 2

3 What s Driving our Transformation? Growth through multiple large acquisitions Shift towards services-led business model Information technology that enables: Integrating the multi-billon dollar companies systems, people and business processes Modernization and extension of enterprise applications InfoPrint InfoPrint Joint venture % Ricoh owned Print Division 2014 Ricoh Americas Corporation. All Rights Reserved. 3

4 The Journey Stage 1: Large acquisition Acquired IKON which by itself evolved through numerous acquisitions and mergers. An ecosystem with multiple redundant systems. Elaborate assessment and evaluation conducted to determine application portfolio Stage 2: Integrating people & front office Bringing employees together Uniting service technicians Unifying the sales reps Back office integration Stage 3: Integrating ERP, modernization Single ERP platform Enhance digital experience Enable ways of doing business through cloud, social and mobile technologies Stage 4: Leverage & lead Technology to support transformation into services led business Business intelligence, and predictive analytics 2014 Ricoh Americas Corporation. All Rights Reserved. 4

5 The Social Enterprise Functions as an external collaboration platform Standalone collaboration platform for Marketing & IT Wave1 Platform evaluation & selection Identification of Beta scope Rollout strategy planning Marketing department Information Technology Launched to all other business functions Wave2 Employee intranet Human Resources Recruitment Sales enablement Service Project Management Wave3 Base Jive software with Ideation & video module Supply Chain Training Customer Admin Legal Finance SSO & ADFS integration News feeds Mobile enablement HRMS integration Office Integrator Jive Anywhere Wave4 RAC Subsidiaries External communities Dealer, Customer & Partner communities External web properties Analytics App Store Presents & Albums 2014 Ricoh Americas Corporation. All Rights Reserved. 5

6 On Premise ancillary systems ORACLE EBS (R12) Sales Force Cloud Transition to the Cloud Implemented numerous cloud and externally hosted systems Leads Forecasting Territory Manager Business Planner Opportunities STI Payout factor Quota Tool National Price Book Service Cloud Global Knowledgebase Payroll & LOA Marketing automation Real Estate Management Help Desk Recruitment D&B Temp Help Benefits TRAC GEMSTAR Travel Expense Collaboration Dealer eautomate Affirmative Action Trillium Project & Portfolio Mgmt Global Mobility Dealer Invoice Learning & Training Time & Attendance FS Mobile & Route Optimization Other SAAS Externally hosted Web Logic Server Field Service Order Management Contracts Suite HRMS Configurator Credit Mgmt Financial Suite istore/isupport Supply Chain Suite HRMS CWB PMP IDP Quoting & Proposal Install Base Advanced Pricing Fusion Middle Ware UPS Worldship Content Management Tax (UCM) Warehouse RCOMP Commissions Parts planning FIPS FABS Trillium Leasing Wholesale ERP ARMS SBT Transportation Mgmt Cash Application Trade Compliance IVR OBIEE RBIS Commissions DPSIM Document Imaging NSP Financial forecasting & planning HR Imaging Demand Planning Noetix ICMS 2014 Ricoh Americas Corporation. All Rights Reserved. 6

7 Enterprise Mobility Roadmap Anywhere, Anytime, Any device! Planned FY14+ Employees Intranet Enterprise Collaboration Sales Salesforceone Quote Approval app for managers Quoting App for Reps Edit Quote Generate document Submit Quote Service Technicians Route Optimization Migration to Smartphones Enterprise App Store Supply Chain Delivery & Acceptance Order capture Professional Services Automation Sales Enablement Order tracking through MyRicoh Employees Time & Attendance, Learning Management System Sales Compensation Mobile File Sync Customer Service Request Order Supplies Capture Meter Reads ios & Android 2014 Ricoh Americas Corporation. All Rights Reserved. 7

8 Integration Technology Landscape Customers/ Dealers/ Hosted & SaaS Applications Social Media & Mobile Cloud Services/Hosted Application Partners Firewall Middleware Service Virtualization, Integration and Mediation (Oracle SOA Suite) On-Premise Applications Contracts Field Service HRMS Financials SCM istore & isupport Install Base Quoting & Order Mgmt Vertex 2014 Ricoh Americas Corporation. All Rights Reserved. 8

9 Outcomes ROI Consolidated over 27,000 employees into a single HRIS, Payroll and Benefits system Deployed a consolidated next generation mobile service platform for over 5,000 services technicians Implemented an integrated CRM system to enable sales force automation with integrated selling for more than 4,000 sales professionals Unified employees into one company culture through the implementation of social collaboration platform On target to achieve significant savings as a result of the strategic systems integration roadmap 2014 Ricoh Americas Corporation. All Rights Reserved. 9

10 Outcomes Impact Repeatable and scalable framework to support and enable the acquisitions of organizations, systems and data Scalable, highly available integration framework leveraging service oriented architecture Enabled digital experience by driving productivity and engagement via multi-channel user experience Consolidated cloud based, mobile-enabled social intranet for collaboration, communication and engagement Leverage a borderless national resource pool, right person, right place, with the right skills for pre-sales, design, consulting & implementation Strong foundation to tap into business intelligence and explore emerging technologies for predictive analytics 2014 Ricoh Americas Corporation. All Rights Reserved. 10

11 Next Predictive Analytics Discovery and communication of meaningful patterns in data 2 1 Data Repository Consolidation of data from multiple internal and external systems 2 Analytics 1 Encompasses a variety of statistical techniques from modeling, learning, and data mining that analyze current and 3 historical facts to make predictions about future, or otherwise unknown, events 3 Predictive Modeling 4 Enablement 4 Deliver relevant information in the right format to marketing and sales for insight and actions 2014 Ricoh Americas Corporation. All Rights Reserved. 11

12 Recap & Key Takeaways Adopted social, cloud and mobile technologies Better engagement with customers, improved employee collaboration and faster time to market for new services Integrated all types of applications Hosted, on-premise and cloud-based Implemented effective mobility information strategy for critical business services Customer, inventory, order information and other core functions Mobile Device Management 2014 Ricoh Americas Corporation. All Rights Reserved. 12

13 Questions?

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