Welcome! 12-1pm Registration and Networking Lunch. Inaugural Salesforce California Innovation Day

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1 Inaugural Salesforce California Innovation Day Welcome! 12-1pm Registration and Networking Lunch Login to our mobile site at:

2 Inaugural Salesforce California Innovation Day Opening Remarks 1-1:15pm Evan Low Committee on Business and Professionalism, California State Assembly

3 Inaugural Salesforce California Innovation Day Keynote Speaker 1:15-2:00pm Casey Coleman Senior Vice President of Global Government, Salesforce

4 Building the Government of the Future Casey Coleman SVP, Global Government Solutions

5 Forward-Looking Statement Statement under the Private Securities Litigation Reform Act of 1995 This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

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7 The Call to Public Service

8 Shared Values The business of business is to make the world a better place - Marc Benioff

9 Fourth Industrial Revolution Artificial intelligence is transforming every experience 1 st Industrial Revolution Steam 2 nd Industrial Revolution Electricity 3 rd Industrial Revolution Computing 4 th Industrial Revolution Intelligence 1700s 1800s 1900s Today

10 Innovation in the Public Interest Early Education Smart Pavement Food Poisoning & AI

11 The Government Modernizing Journey Workflow Automation Client / Server Enterprise IT Silos Costly Upgrades Low-Code App Dev Multitenant Paper Forms Mainframe Swivel Chair Security Omni Channel Manual Online Cloud Platform

12 Bull and the Bear bolder path is still our way forward Governor Brown s 2018 State of the State 1 in 8 230,679 4,471,435 * + * Americans will be in California State Employees State Businesses *Sources: U.S. Census & Bureau of Labor Statistics + CA Office of the Controller

13 California Vision 2020 Strive for Simplicity Put the Customers Front and Center Be Innovative Focus on Outcomes Own It Take a Statewide Perspective Create One Digital Government Ensure Secure Delivery Build a Dynamic Workforce

14 Create One Digital Government Bring the Full Force of All Agencies to Support Citizens Citizen Self-Service Portals & Communities Employee Productivity & Collaboration Automated Case Management Flows 3 Automatic Updates a Year with Modern UI The mayor would like to create a customer experience that makes people say I can t believe this is government. Christine Binnicker, Deputy CIO for the City and County of Denver, Technology Services. Relationship Management

15 Ensure Secure Delivery Trusted Partner Across Industries 1500 Public Sector Customers Financial Services 18 of 20 Top U.S. & European Banks Retail 11 of 20 Top Global Retailers Pharmaceuticals 16 of 20 Top Pharma Companies Consumer Goods 11 of 15 Top Pharma Companies government cloud Pharmaceuticals 8 of 10 Top Global Automakers Communications & Media 11 of 15 Top Telecom Companies Travel, Transportation, & Hospitality 7 of 10 Top Hospitality Companies Pharmaceuticals 16 of 20 Top Pharma Companies

16 Build A Dynamic Workforce Empowering Workers to do What They Do Best Connected Workers & Offices Fast App Development with Clicks Not Code 85,000 passengers a day 95% on-time status at Chicago Union Station, where TOPS was piloted Employee Recruitment & Engagement Trailhead for Skills Building & Career Growth Built-in Intelligence to Increase Productivity This is the first time in my time at Amtrak that I have seen somebody be excited about a tool to enable them to do their job better, smarter, faster - Joyce Cruickshank, Amtrak AVP and IT PMO

17 Salesforce Capabilities for Government Self-Service Portals and Communities Case Management and Contact Centers Relationship Management Digital Commerce Employee Productivity and Collaboration Outreach and Engagement Application Development TRAINING PREDICTIVE INTELLIGENCE LOW CODE APP DEV CONNECTED DEVICES SECURITY & COMPLIANCE ANALYTICS CONNECTED ECOSYSTEM MODERN GOVERNMENT PLATFORM 17

18 The Government Modernizing Journey Workflow Automation Client / Server Enterprise IT Silos Costly Upgrades Low-Code App Dev Multitenant Paper Forms Mainframe Swivel Chair Security Omni Channel Manual Online Cloud Platform

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20 Inaugural Salesforce California Innovation Day Networking Break 2:00-2:15pm Login to our mobile site at:

21 Inaugural Salesforce California Innovation Day Customer Panel 2:30-3:00pm John Conley Regional Vice President, State and Local Gov t at Salesforce

22 Inaugural Salesforce California Innovation Day New Salesforce Advances Analytics and Integration Cloud 3:00-3:30pm Ben Ault Director of Solution Engineering, Salesforce

23 Inaugural Salesforce California Innovation Day Customer Panel 3:30-4:00pm John Conley Regional Vice President, State and Local Gov t at Salesforce

24 Inaugural Salesforce California Innovation Day State and Local Solutions Roundtable and Q&A 4:00-4:30pm John Conley Regional Vice President, State and Local Gov t at Salesforce

25 Inaugural Salesforce California Innovation Day Closing Remarks 4:30-4:45pm Cruz Nieto Portfolio Manager, California Department of Technology

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27 About Latinas in Tech Mission: Connect and Support Latina women working in Tech Members represent the entire Tech ecosystem: Engineers, Cyber Security, Data Scientists, Business Development, Public Relations, Sales, Journalists, Bloggers, Entrepreneurs, Investors, Marketing and Recruiters Chapters: Silicon Valley, Austin, Mexico City, New York, Los Angeles, Sacramento 2,000+ Women, 15+ Nationalities, 40+ Top Tech Companies

28 About Latinas in Tech Core Activity: Meetups focused on Professional Development, Recruiting and Mentorship Companies that have hosted LiT events include: Airbnb, Asana, Bumble, CBS Interactive, Electronic Arts, Evernote, Facebook, Google, HomeAway, HotelTonight, Lyft, Prezi, Salesforce, Tableau, Uber, Weebly Annual Summit: November 15, 2018, at The Pearl in San Francisco Support LiT: Host a meetup, attend a meetup, be a panelist speaker

29 Join our partners for a networking reception! Time: 5-7pm Location: Magnolia Terrace *Open bar and heavy hors d'oeuvres provided Special Thanks!