Run Better: SAP Public Safety and Security. Anthony McKinney Senior Director, Global Public Services

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1 Run Better: SAP Public Safety and Security Anthony McKinney Senior Director, Global Public Services

SAP Today 53,800+ SAP employees worldwide 120 countries 25 industries 37 languages 75

3 Leading Companies Trust Our Industry Expertise Trading Industries Consumer Industries Process Manufacturing Services Financial Services Discrete Manufacturing Public Services 2011 SAP AG. All rights reserved. 3

4 Perpetual uncertainty is driving change within public security organizations Increasingly Challenging Public Safety & Security Environment Driving Need For Change Increasing Glocalization Heightened Strategic Uncertainty Increased Resource Demands Greater Operational Complexity More Participative Government Global security incidents affecting local safety, security and way of life Security agencies facing greater risks Rapidly emerging or unexpected threats Drives accelerated Transformation Need for better insight to support decision-making Dictates optimized processes & reduced complexity Need for greater transparency Developing agile & responsive services Requiring integrated models for collaborative innovation 2011 SAP AG. All rights reserved. 4

5 Increasing data availability, Increasing citizen demands Trends We Must Embrace More Data, More Types of Data Data doubles every 18 months Million Facebook members Decisions Points Extend 43% annual growth in use of mobile business apps 60% growth in Collaboration by 2013 Device Adoption 6B+ smart phones, 1.2B mobile workers by 2013 Large Enterprise expects to triple mobile use by SAP AG. All rights reserved. 5

understanding of the quality of the available data Excessive time is spent on integration and data

6 Trusted Information Is Elusive Key Problems in Managing Data The volume of public sector data is exploding Departmental and application silos make it difficult for people to collaborate Users have little understanding of the quality of the available data Excessive time is spent on integration and data integrity Data quality issues propagate across departments as they exchange information 2011 SAP AG. All rights reserved. 6

stability and quality of life with responsive citizen-centric services.

sources Coordinating law enforcement, social, tax, and citizen

informed real-time assessments and decisions Ensure safer citizens and

7 Successful public sector organizations... effectively manage programs and policies effectively to enhance the stability and quality of life with responsive citizen-centric services. They do it by Having immediate visibility to information from multiple sources Coordinating law enforcement, social, tax, and citizen services Improving fiscal stability, accountability, and growth Make informed real-time assessments and decisions Ensure safer citizens and communities Achieve positive policy, program, and operational performance 2011 SAP AG. All rights reserved. 7

Integrated Incident and Emergency Management - real-time view, allocation and reporting of assets Integrated planning and preparation cross agency threat and risk management Situational awareness GIS

8 Integrated Incident and Emergency Management - real-time view, allocation and reporting of assets Integrated planning and preparation cross agency threat and risk management Situational awareness GIS geospatial collaboration Rapid response and positioning of assets Deploy typed assets based on predictive needs Adaptive /accountable recovery disburse manage & reconcile contracts 2011 SAP AG. All rights reserved. 8

Investigative Case Management Complete investigative picture Unified real-time Common Operating Picture (COP) for investigations Total information, asset & entity visibility Register, track & monitor

9 Investigative Case Management Complete investigative picture Unified real-time Common Operating Picture (COP) for investigations Total information, asset & entity visibility Register, track & monitor intelligence Real-time information analysis Full investigation management lifecycle End to end investigative processes Performance / trend analysis Professional & well managed investigative resources Role-based access and secure integration on a single resource 2011 SAP AG. All rights reserved. 9

10 Mobile Business Analytics From SAP Run Smarter Anywhere

11 Mobility accelerates government Mobility enables you to connect to enterprise data consume information control your business anytime, anywhere Executive Service Security alerts Executive dashboard Time and expense.. Citizen self-service Scheduling and dispatch Contract management Citizens Other Agencies Operations IT Suppliers 2011 SAP AG. All rights reserved. 11

12 SAP Partner Mobile Applications: All Devices Supported Partner Applications Partner Applications Partner Applications Sybase Unwired Platform Third Party Middleware Information Access Gateway SAP Business Suite 2011 SAP AG. All rights reserved. 12

SAP Public Security footprint From National to Local Levels Industry leaders

industry needs Growing Client Community Example Customers Law Enforcement

Agency Emergency Management Agencies Ministries of Interior, Border &

14 SAP Public Security footprint From National to Local Levels Industry leaders are leveraging the SAP Public Security portfolio to address a broad range of industry needs Growing Client Community Example Customers Law Enforcement Justice & Offender Agencies Intelligence Community DEA TSA Classified National Agency Emergency Management Agencies Ministries of Interior, Border & Immigration Agencies US CBP Civil Protection & Aid Agencies 2011 SAP AG. All rights reserved. 15

Customer Success Story: Direct Relief International

17 City of Edmonton New Call Center Drives Integrated Operations and Better Citizen Satisfaction QUICK FACTS City of Edmonton Location: Edmonton, Canada Industry: Public sector Products and services: Municipal government Revenue: CAD 1 billion Employees: 10,000 Web site: SAP solutions and services: Running an interaction center with SAP Customer Relationship Management application Implementation partner: SAP Consulting SAP CRM has enabled us to provide our citizens with easier access to services at their convenience and receive accurate, timely, and quality information without delay. Challenges and Opportunities Consolidate multiple call centers to cut down on costs Provide better service to citizens Gain visibility into resource utilization Objective Enhance efficiencies and improve citizen service by consolidating call centers and establishing a 311 phone service Implementation Highlights Utilized SAP Ramp-Up for early adoption of the SAP Customer Relationship Management application Managed own implementation with SAP Ramp-Up team members Why SAP Increase value add of investment in SAP software Integration across key business processes Access to new functionality quickly through the SAP Ramp-Up program Benefits Increased opportunity to improve bottom line by consolidating multiple call centers Enhanced tracking of citizen inquiries and concerns Enhanced reporting of services Chris Moore CIO City of Edmonton

19 Thank You! Contact information: Anthony McKinney Senior Director, Public Sector 1300 Pennsylvania Ave NW, DC