Business address: 101 Parkshore Drive, Suite 134, Folsom, CA Office: Cell:

Transcription

1 Catherine Garner RESUME Contact Business address: 101 Parkshore Drive, Suite 134, Folsom, CA Office: Cell: Ms. Garner has acquired over 25 years of Quality Assurance, Process Improvement and Technology Deployment experience. Catherine's areas of expertise include software, systems, and hardware product development and service support in a variety of Information Technology fields: military supply logistics, and civilian aerospace manufacturing, energy and government. She achieves job satisfaction by ensuring the customers requirements are understood and met through active interaction with external customers, the organization s executives, and functional group management and personnel to facilitate the identification and seamless implementation of needed improvements. Catherine has the ability to see the big picture required for effective strategic planning and the leadership skills needed for successful tactical planning/execution. She has experience managing/leading various projects, efforts and teams, including: Business and Technical Architecture Quality Assurance Process Improvement Documentation Management Change and Configuration Management Systems and Data Analysis Production Control Product Quality/Testing California ISO, Folsom, CA Business Process Improvement Manages and leads aspects of discovering, validating, documenting and communicating Business Architecture through modeling, simulating and analyzing current and future states. Models, simulates and enhances business process utilizing modeling tools such as MS Visio and CaseWise. Communicates/translates requirements effectively between business process areas and supporting IT department. Maintains/shares business architecture by embracing methods, techniques, notations, standards and best practices derived from the business process architecture team Composite Engineering, Inc. (CEi), Roseville, CA Architect, Quality and Continuous Improvement Department Applied leadership and management skills to mature CEi s methods of business process improvement required for their various government contracts. Provided proposal content for a Navy RFP including Software Engineering Page 1

2 Institute's (SEI) Personal Team Software Process (PSP/TSP) principles. Supported efforts to achieve CMMI Maturity Level of 3. Reviewed and provided content for CEi s Draft Software Development Plan (SDP) as part of this effort. Facilitated the development of CEi s process improvement strategy to accommodate this prospective customer s software engineering process maturity requirements. Served as the Project Lead for an Air Force program s logistic system improvement, testing, implementation and training effort. Verizon Business Application Solutions, Sacramento, CA. Senior Manager Applied Quality standards, such as, ISO 9000 and IEEE Std. 730, IEEE Standard for Software Quality Assurance Plans as relevant to the project to establish the VzB Quality Program and the VzB Quality Management Plan deliverable. Managed the Operations, Engineering and Maintenance Department s Quality Assurance, Change and Configuration Management and Production Control groups Led the organizational process improvement initiatives utilizing: Software Engineering Institute s Capability Maturity Model (SEI-CMM), the Rational Unified Process (RUP), Information Technology Service Management (ITSM), the Configuration Management Institute s (CMII) Closed Loop Change Process, and the Project Management Institute s Book of Knowledge (PMBOK). Led the Software Testing group: Rational Unified Process (RUP) oriented processes; designed, developed, configured, trained and monitored the implementation of the Rational ClearQuest tool as the organization s standard defect tracking and reporting tool , DMR Consulting, Walnut Creek, CA & Seattle, WA Principal Management Consultant Quality Assurance, Test, and Process Management Performed several formal SEI (Software Engineering Institute) Sw-CMM (software Capability Maturity Model) appraisals/assessments. Led and managed process improvement teams. Managed commercial Year 2000 Test projects, assessing risks, planned contingencies and mitigations, trained and implemented Y2K Test processes. Established and trained Quality Assurance and Testing methods , Best Consulting, Kirkland, WA Senior Consultant: The Boeing Company Test & Process Management Performed software test process and procedure assessments, analyzed assessment results, recommended test process improvement techniques and assisted/mentored the test process improvement efforts. Managed the Boeing Y2K Test project. HARDWARE/SOFTWARE EXPERIENCE Various platforms/applications (NT, UNIX, Oracle, etc.) Microsoft tools (Project, WORD, Access, Excel, PowerPoint, Visio, and SharePoint) CaseWise IBM-Rational tool suite (RequisitePro, RationalRose, ClearQuest, and ClearCase) Remedy Action Request System DoD Standard Base Supply System (SBSS) Page 2

3 EDUCATION 1989, Macon State College, Macon, GA Business/Computer Information Systems AAS (Honor Graduate) PROFESSIONAL TRAINING AND CERTIFICATES 2010, Davis Systems -Software Engineering Institute (SEI) authorized Team Software Process (TSP) Training 2010, Composite Engineering, Inc. (CEi) Internal Auditing - AS9100, ISO 9001:2000/2008 (Borland) StarTeam Software Configuration Management tool training 2009, Humphreys & Associates Earned Value Management System (EVMS) Scheduling Leader , Carnegie Mellon University (CMU), Software Engineering Institute (SEI); Pittsburgh, PA Introduction to the CMMI, version 1.2 Standard CMMI Appraisal Method for Process Improvement (SCAMPI) Team Training SEI Lead Appraiser Training CMM Based Appraisal for Internal Process Improvement (CBA-IPI) Team Training Introduction to the CMM 2004, Information Technology Infrastructure Library (ITIL), Office of Government Commerce (OGC), UK ITSM Management ITIL Foundation 2004, International Institute for Learning (IIL), Inc. Project Management: Blue Belt-Managing Multiple Projects using Project Server Project Management: Orange Belt-Managing a Single Project with MS Office Project , Institute of Configuration Management, Arizona State University Configuration Management II Certification Page 3

4 2003, Community College of the Air Force; AL-Maxwell AFB Inventory Management: 3, 5, & 7 skill levels. Non-Commissioned Officer Leadership training Total Quality Management (TQM) The Dyna-Metric Microcomputer Analysis System Instructor Training 1998, Quality Assurance Institute; Orlando, FL CQA (Certified Quality Analyst) CSTE (Certified Software Test Engineer) 1997, SAIC Corporate Education Program; Sacramento, CA Object Oriented Requirements Analysis and Design Software Project Management Software (Project) Estimation The (Peer) Review Process Software Requirements Engineering and Management Software Quality Assurance The Team Building Instructor s Course Software Process Group Course The Common Approach to Software Development and Maintenance Processes, Policies, and Procedures 1990, University of Georgia (extension); Warner Robins, GA Logistics Management Government Contract Acquisitioning 1979, North American School of Accounting; N.Y., New York General Accounting Certificate OTHER AREAS OF GENERAL KNOWLEDGE AND EXPERIENCE Page 4

5 ISO 9001 (QUALITY SERIES) ISO (SPICE) IEEE STANDARDS - 730, 1074, (QUALITY) Six Sigma methods/practices Total Quality Management (TQM) methods/practices Page 5