Intelligent Water and Organizational Culture

Transcription

1 WATER 2.0 Intelligent Water and Organizational Culture February 26, Rockefeller Center, New York, NY 1

2 Intelligent Water 0.5 Courtesy of Waterford Township DPW 2

3 In an effort to move toward greater operational efficiency, consistency and accountability, water utilities are spending over $1,000,000,000 every year to incorporate Intelligent Water technology solutions and processes through individual business, control & automation and modeling platforms. Intelligent Water 1.0 includes:

4 Intelligent Water 1.0 Standalone and Disconnected Platforms GIS CMMS DMS AMI Payroll AVL W-WAN Busines s Modeling Automation & Control SCADA PLC 4

5 The reality is these powerful platforms often fail to deliver their full potential because they lack systemic integration and the necessary cultural evolution to leverage them The Path 0.5 The good news is that it can be solved through methodologies including integrated business, control & automation, modeling and organizational Innovation. Intelligent Water 2.0 includes:

6 Intelligent Water 2.0 Platform Integration Planning Adopt Public Entrepreneur approach- Innovate Perform needs assessment and use results as a roadmap- Plan Recognize need for evolutionary flexibility with culture and technology- Plan Utilize cost effective and open architecture based technologies that link business and automation platforms- Strategy Incremental introduction of technology and business processes- Strategy Ultimate goal of Integrated Enterprise Wide ecosystem with workforce trained and empowered to consume and evolve the applications, processes and culture to continue driving greater efficiency, consistency and accountability- Success 6

7 Intelligent Water 2.0 Geodatabase Centric Solutions for Enterprise Content Management System Integration An association of ESRI and ArcGIS licensed organizations dedicated to: promoting ESRI GIS as a mission critical enterprise-wide solution; the benefits of an organization leveraging their investment in ESRI GIS; the benefits and unique characteristics of GIS-centric software solutions; the benefits of the geodatabase as the authoritative asset / feature data repository; and the benefits of the geodatabase as an open and shared database. 7

8 Intelligent Water 2.0 Geodatabase Centric Integration GIS provides the backbone Business and Engineering platform integrating directly with applications such as CMMS, DMS and hydraulic modeling through the geodatabase centric model. Users can view and manipulate all spatial, work order, documents and modeling in the same environment. 8

9 Intelligent Water 2.0 High Performance Control Solutions for a Connected World Digital natives Deliver new levels of productivity armed with new tools. Eliminate control platform Technology acceleration enables simpler solutions to complex problems leveraging new levels of computing power The Industrial Internet connects machines with big data for better, faster answers Everything connected, everyone interconnected Well Connected Support multiple data interfaces with distributed IT to make local control decisions and provide data for analysis and optimization Modernization Master Plan Build a stable path to expanding the longevity of the control system investment with minimal production interruptions System Reliability Redundant capabilities minimize impact failures and provides command and control options during emergencies 9

10 Intelligent Water 2.0 Real-time Operational Intelligence (RtOI) Historical data collector Supported Secure data transport SOA connectivity and esop s Process insight One view of operations Additional automation solutions that seamlessly interface with core platforms, as needed, including SCADA, GIS, CMMS, and DMS to drive greater productivity, responsiveness and analytical capability through secure automation of data entry, work order creation, esop s, information anytime anywhere, predictive analysis and dashboards. 10

11 Asset Management Intelligent Water 2.0 Platform Connectivity and esop s Engineering Operations Business SCADA Leverage technology investment by integrating them through SOA: Reduce manual collaboration, duplicate effort, information silos, analysis gaps, operational inefficiency and reactive operations Real-time calculation of water efficiencies and energy usage Automatically trigger esop s on defined alarm events to ensure timely and best practice resolution Automatically trigger work orders from alarm events to capture labor and material costs 11

12 Intelligent Water 2.0 Advanced Analytics Asset Management Engineering Operations Business SCADA Leverage real-time historian and other relevant platform data Perform powerful process and operational analysis to predict process abnormalities and rank most probable causes to correct them Ensure greater regulatory compliance at lower cost Analyze and reduce energy and chemical usage through process optimization Automatically correct process inefficiencies and/or trigger esop s to appropriate staff for corrective guidance 12

13 Intelligent Water 2.0 Information Anytime and Anywhere Leverage mobile HMI, KPI s and asset information to inform and alert staff anytime anywhere Optimize staff resources making them proactive vs. reactive while reducing costs Ensure greater regulatory compliance due to fast intelligent information dissemination anytime anywhere Decrease response times through mobile interface displayed on desk top and/ or smart device of your choice Instant view of KPI and health index indicators, chart trends and key asset relationships 13

14 Intelligent Water 2.0 Business and Automation Dashboards Secure single container for browser, user roles, tasks and dashboards React quicker to changes Make better planning decisions Personalize views Limit users to view only areas of responsibility 14

15 Intelligent Water 2.0 Organizational Initiatives Define organizational needs and goals aligning positions/ classifications with mission objectives Establish Enterprise IT oversight committee Standardize core computer hardware and software platforms Justify need for needed full-time technical staff to implement and support technology initiatives Create culture of personal and professional growth Execute fair and consistent staff accountability doctrine Create culture that recognizes the importance of safety Disseminate programs and organizational information to governing bodies and public regularly in the We perspective 15

16 Intelligent Water 2.0 Flatten Organizational Structure Flatter organizational structures enable greater levels of communication between staff and management empowering them to take charge, aid in decision making, work toward common goals and accountability for the utilities success Decisions and responses can be made faster by not having to move up the chain of command for permission and direction Eliminate Not in my sandbox mentality through crosstraining initiatives Director Water Facilities Engineering IT Admin 16

17 Intelligent Water 2.0 Provide Advancement through Career Ladder Program Implementation of a career ladder program that provides an accomplishment based path for advancement Particularly effective in Union environments where advancement is based almost exclusively on seniority Under this type of program, staff has the opportunity to automatically progress through designated promotions and higher pay as they obtain higher level treatment, distribution, collection, mechanic and other licenses As a result, the utility will have better cross trained and more licensed personnel to execute the utilities mission 17

18 Intelligent Water Summary and Real World Illustration 18

19 Integrated Intelligent 2.0 Water Advantages Optimized treatment & distribution while reducing energy, chemical and labor costs Reducing hydraulic transients and water main breaks Continual real-time system and process feedback & analysis Enhanced terrorist and/or other system contaminant event prevention Daily water efficiencies and real-time leak detection Optimized water quality throughout distribution system Enhanced water quality isolation and analysis capability Exception based notification with data for forensic analysis Enhanced capital infrastructure planning Proactive customer service and response Proactive thriving flexible organizational culture Highly trained, licensed and cross trained staff Greater positive public awareness and accountability 19

20 Waterford Township DPW Setting a Benchmark for Intelligent Water Michigan Section American Water Works Association (AWWA) Technical Practices award for GE Proficy Workflow implementation 2011 GIS-Centric Award from Azteca Systems for GIS-Centric vision and practice 2011 Health and Safety Award Michigan Water Environment Association (MWEA) 2010 MWEA Safety Recognition award 2010 American Council of Engineering Companies (ACEC) Michigan Section Award of Merit for Engineering of Water and Treatment System 2010 American Public Works Association (APWA) Michigan Section Project of the Year Award for design and construction of new water treatment facilities 2009 Michigan Section American Water Works Association (AWWA) Technical Practices award 2009 AWWA Michigan Section Safety Recognition award 2009 APWA Detroit Branch Project of the Year Award for design and construction of new water treatment facilities 2007 AWWA National Association North American Exemplary Well Head Protection Program award 2007 AWWA Michigan Section Technical Practices award 2007 ESRI Special Achievement Award in Geographic Information Services (SAG) 2006 Water Utility of the Year for Populations Greater than 15,000 award from Michigan Rural Water Association (MRWA) 2005 AWWA Michigan Section Exemplary Well Head Protection Program award 2005 AWWA Michigan Section Technical Practices award 2002 Post Newsweek Tech Media Agency Award for IT Operation and Management Improvement 20

21 Intelligent 2.0 Water Workforce Consumer Courtesy of Waterford Township DPW 21

22 Questions? Terry Biederman, P.E. GEIP Global Industry Manager- Water Phone:

23 Backup on Water

24 GIS- to capture, store, manipulate, analyze, manage, and present all types of geographical data including water, sewer, storm, road and property assets. 24

25 CMMS- to schedule and track water and sewer work activities and their associated costs. 25

26 DMS to electronically store and view business, engineering and operational documents directly by users within the applications at their desks or in the field. 26

27 AMI- Fixed based collector meter reading system along with intelligent meters to read and provide data for operational analysis, billing, proactive customer service and alarms. 27

28 Timekeeping and Payroll Management- to automate timekeeping and payroll. Saving thousands of manual data entry and automation of time-off request process. 28

29 AVL- to capture information on utility vehicles such as speed and location. It also provides real-time notification to managers of speeding, disconnection of seatbelt while driving and travel to unauthorized location and comprehensive reporting capabilities. 29

30 Broadband Wireless Network- to provide wireless WAN to be used as network backbone across utility service area to transmit meter reading and other operational data including real-time video from cameras deployed at water and sewer assets to smart phones and other viewing equipment. 30

31 SCADA- to monitor, control and collect data at all local and remote water and sewer assets continuously. SCADA allows for more effective utilization of personnel and more efficient process control through computerization and optimization. 31

32 Hydraulic Water and Sewer Models- to provide hydraulic analytical assessment of water and sewer system networks and to provide planning tools for operational and capital system modifications and upgrades. 32