Digital Financial Services for the Micro Finance Sector. May, 2017

Transcription

1 Digital Financial Services for the Micro Finance Sector May, 2017

2 Financial Inclusion? The players in the space of financial inclusion include: Government which handles the policy level issues, Financial service providers who need to provide access and literacy interventions and technology solution providers who provide the enabling technologies. To address the policy issues for example, the Government of Zimbabwe has put in place the National Financial Inclusion Strategy covering the period 2016 to This strategy underpins the strength of financial inclusion as a driver of economic growth. The strategy is to be realized in the confines of the nine G20 principles for Innovative Financial Inclusion which cover aspects of Leadership, Diversity, Innovation, Protection, Empowerment, Cooperation, Knowledge and the Framework. The financial services sector itself has a diverse array of players including Insurance, Pensions, Capital Markets, Banking, Development Finance Institutions, Payment systems and Micro Finance Institutions.

3 What are the Barriers? 1. Demand side constraints (low income, irregular income, failure to meet minimum criteria for account opening, inadequate information on financial services, lack of confidence in the financial system, financial illiteracy) 2. Supply side constraints (Absence of robust credit information systems, Poor infrastructure in rural areas leading to financial institutions reluctance to establish branches, Lack of skill to understands the dynamics of projects of those at the bottom of the pyramid) 3. Regulatory Barriers (Absence of coordinated national policy and strategy on financial inclusion, Weak consumer protection regulatory framework, and Capacity & resource constraints) Software Group understands the interplay of factors at the heart of Financial Inclusion and brings on board expertise and solutions that can help drive this agenda.

4 What is DFS?

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6 Relevance of DFS for MFIs There is an emergence of new customer segments previously unreached-an invisible set of customers ins now visible New player (including Fintechs) in the financial services sector (Mobile Network Operators) have emerged that are both competitors or potential customers New distribution models have been created There are now new opportunities for MFIs internal operations-use of data to guide decisions, improve processes Has also exposed MFIs to new risks that require new mitigation approaches

7 Value proposition for clients and MFIs

8 Benefits of Digitizing Processes

9 Digital success factors Strategy is king Think big, start small, upscale quickly Bold investments Business + Technology Infrastructure versus services Mobile over hardware No new business has just happened Be prepared to invest (heavily) Technology doesn t do anything itself, it supports strategy and a business model Innovative services are worth rolling out when digital infrastructure (e.g. channels) has been established Hardware is expensive, mobile is now and the future, be innovative as inter. (fin)tech companies e.g. Facebook, Google People first Get the right people, partners and vendors onboard

10 Implementation Strategy

11 About Software Group Global technology company, focused on delivery channels solutions for the financial inclusion industry; Committed to delivering cutting-edge technology solutions; Outstanding track record of handling complex implementation projects; Delivering quality products and services, that drive efficiency and enable customer outreach.

12 Vision, Mission and Values

13 Key numbers 370+ full time employees 9 regional offices Australia, Bulgaria, Ghana, Egypt, India, Kenya, Mexico, Philippines, USA 65+ countries of presence 400+ delivered projects

14 Target markets Elevating the operations of the financial inclusion sector with unparalleled expertise in enabling outreach and improving efficiency. Enabling the transformation of the unbanked world by providing the right solutions and technology. Payment Processors Banking Sector Telecommunication Designed to meet the complete range of technology needs

15 Badge of Honor

16 Main Solutions Agency Banking Digital Field Application Personal Banking Web Front End Integration Platform Deploy an agent network to support low cost expansion of services Access your MIS/ERP/CRM from the field through use of mobile applications to digitize your operations Enable mobile or web access for customers to transact and enquire anytime, anywhere. Deploy a web based front end for financial institutions that supports the full customer lifecycle Integrate with any type of 3rd party system Biometrics Alerts and Campaigns Data Warehousing ATM&POS Management Card Management Capture, search and verify identity using biometrics Efficient customer communication via SMS or Same data different view, extract and deliver reports that meet your business needs Develop and operate your own ATM/POS network Issue and operate debit and credit cards, prepaid cards, etc. Payment Gateway M-wallet Bank Reconciliation Anti-Money Laundering Remittance Management Process payments between multiple entities with automated settlement + reconciliation M-wallet system for banks, mobile operators or third party providers Supports reconciliation and settlement between multiple parties Web based solution for monitoring, control and compliance Full support of nonaccount money transfers including agency management

17 SG Solution Advantages Flexibility Affordability Scalability Accessibility Adaptability Link to unlimited delivery channels and payment systems Modular& configurable settings Multi-lingual functionality Streamlined workflows & automation Increased efficiency Additional revenue streams Unlimited links to unlimited payment providers and devices Exponential scalability with linear investment Leverage existing infrastructure Enhance convenience for customer Empower users with appropriate tools Expand network with agents and retailers Easily adapt to changing technology platforms and standards Configure per business specific workflow Secure interface with the CBS

18 Thank you! SG Headquarters Europe & Central Asia: 115N, Tsarigradsko shosse Blvd 1784 Sofia, Bulgaria Australia & Pacific Suite 4, 36 Agnes Street, Fortitude Valley 4006, Brisbane, Australia Sub-Saharan Africa The Green House, 4th Floor, Suite 18, Ngong Road, Nairobi, Kenya USA 2200 Pennsylvania Avenue, NW, 4th Floor East, Washington, DC 20037, USA West Africa Plot 126/6 Duala Close, East Legon, Accra, Ghana Latin America Av. Lázaro Cárdenas 3740, Col. Jardines de San Ignacio, 45040, Zapopan, Jalisco, Mexico Middle East & North Africa 51B Misr Helwan Street, Maadi, Cairo, Egypt Asia 4F La Paz Center, Salcedo Corner Rufino Streets, 1229 Makati City, Philippines India 36, Murugan Nagar, E.Pudur, Trichy, Tamilnadu, India Info@softwaregroup-bg.com