Indirect Service Procurement and VMS Technology:

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1 Indirect Service Procurement and VMS Technology: The Final Frontier? Art of Procurement / Palambridge Philip Ideson Founder DCR Workforce Daniel Weinfurter Chief Growth Officer

2 SIG Summit March 2018

3 DCR Workforce is a relentless juggernaut of innovation pushing the boundaries of the Vendor Management System (VMS) industry. Smart Track is DCR s award-winning cloud-based VMS. This technology provides a unified approach toward managing all aspects of non-employee engagement and global services procurement. More than 400 employees supporting clients in 70 countries, in 34 currencies and 16 languages Smart Track VMS was named a leader in The Forrester Wave TM : Service Procurement Q report, with top scores in technology, globalization, and integration, and the highest score in project-based/sow services and business/outsourcing services criteria DCR has been the recipient of various awards, including SIIA CODiEs and Stevie American Business Awards, as well as been named as a provider to know in Spend Matter s 50/50 List A power shift, driven by business practice innovations using the internet, cloud, predictive data analytics and mobile-first has expanded choices for customers. Now customers are paying more attention to the opinions of other customers than to the reputation of long-established incumbents who may have been market leaders. DCR is a company to watch for its innovation. ~John Sculley, Board Member SIG and former CEO of Apple

4 TECHNOLOGY AND THE ADVANCES IN AUTOMATING PROCUREMENT PROCESSES SaaS Mobile functionality Machine learning and Artificial Intelligence Ease of integration

5 WHY GOODS AND SERVICES PROCUREMENT ARE DIFFERENT Goods can be catalogued They have a skew Products can be standardized and commoditized Once selected the product will be the same when reordered or shared Services are too dynamic No two people are the same and services are provided by people Same task can be handled different ways even the same job is different based on the person doing it Highly subjective and difficult to categorize to commoditize Highly subjective and dependent on the final deliverables No deliverable

6 THE REASON IS IT A DIFFICULT CATEGORY TO ADD TO YOUR EXISTING TECHNOLOGY The Added Functional Requirements Most Procurement platforms do not account for the variables in service Travel and locations Security and risk Labor laws and regulations Credentialing Levels of expertise Complexity of Reporting Cost is only one factor Time to begin project and time to delivery is variable and interdependent Providers need to be monitored and managed in order to achieve performance

7 THE BENEFITS OF AUTOMATING SERVICES SPEND (OPTIONAL SLIDE) Efficiency Consistency Reporting and Analytics Sharing known resources Tracking performance Ease of Payment

8 WHAT SHOULD BE INCLUDED IN A PLATFORM S FUNCTIONALITY? No separate modules for Contingent and SOW Diverse categories Mobile and other features of the architecture Tracking milestone and deliverable to release payment Integration with major systems and micro apps Provider vetting Keep tracking separate but merge data because there are overlaps All separate apps need to integrate No advantage to have a corporate affiliation with the other platforms if they can integrate Contract Labor Projects works assigned to an SOW Outsourced work Large contracted deliverables Interns to volunteers Recall people from the past and alumni Do the ordering and tracking where ever you are Learn from prior behavior Track and archive important data and contracts Payments linked to approvers and payment systems Timekeeping, A/P, HRIS Social networks Contract standardization Consistent contract terms and complimentary skills Broad coverage without competing Build off relationships with users

9 LEARN FROM THE EARLY ADOPTERS? How do you handle SOW spend today Contingent Workforce Management as an entry point Small service providers on-site Large Service Providers off-shore

10 Evaluation How-to: Why? Your feedback drives SIG Event content By signing and submitting your evaluation, you are automatically entered into a prize drawing From the App How? 1. Select Sessions 2. Select Day 3. Select Session S11 4. Click on Clipboard Icon COMPLETE & SUBMIT EVAL

11 Session # 11 Indirect Service Procurement and VMS Technology: The Final Frontier? Compass Rose Advisory Jay Lash jlash@compassroseadvisory.com Art of Procurement / Palambridge Philip Ideson pideson@palambridge.com DCR Workforce Daniel Weinfurter daniel.weinfurter@dcrworkforce.com Download the App: sig.org/app Tweet: #SIGspring18

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