IBM Software Group. May 2004 IBM Workplace 9/28/ IBM Corporation

Transcription

1 May 2004 IBM Workplace 9/28/2004

2 May 2004 IBM Workplace 9/28/2004

3 May 2004 IBM Workplace 9/28/2004 IBM On Demand Business An on demand business is an enterprise whose business can respond in real time to any customer demand, market opportunity or external threat. PEOPLE PROCESSES INFORMATION

4 May 2004 IBM Workplace 9/28/2004 Market Experience In Workplace Productivity Lotus Workplace 320+ new customers 8 new offerings in 12 months Evolved from integrated products to platform in 8 months Industry Recognition Awards WebSphere Portal Marketshare Leader Leader in Horizontal Portal Segment 300% YTY growth in available Portlets (1500+ total) 61% YTY growth in customers Industry Recognition Awards WebSphere Everyplace Leadership Positioning Leader in IVR/Enterprise Voice Portals Market Leader in Mobile Middleware Market Device development tools Versatile mobile apps; widest variety of handhelds (PC Mag Editors Choice) 37M Smartcards using IBM Technology 3 out of 5 top in-car nav. systems use IBM Embedded ViaVoice (JD Power) IBM speech technology in 51 models of OnStar-enabled cars; voice-navigation in Honda Accord and Acura otus otes/ omino Leader in integrated collaborative application 3.5 Million Users in 1995 grown to 110 Million in 2004 Leader in business instant messaging 1500 customers migrating from competitive platforms in past 12 months Industry Recognition Awards * Based on Market Data and Research

5 May 2004 IBM Workplace 9/28/2004 ingle, Consistent Network Delivery of User Experience Data Applications Content Processes Single, consistent model for a workplace accessible through multiple views leveraging portal infrastructure

6 May 2004 IBM Workplace 9/28/2004 ampbell Soup Company hallenge Global manufacturer of premium soup, beverages and prepared food products wanted to increase customer loyalty and facilitate collaboration among employees, suppliers, customers and partners. Insert company Web site screen capture here olution A comprehensive and integrated web architecture aligns supply chain operations and create user communities, using IBM WebSphere Portal and Lotus collaboration software, including Lotus Domino and Lotus Instant Messaging. Technology Benefits: Secure, web-based platform that integrated applications inside and outside of the company on demand Business Benefits: Increased efficiency Realtime communication and collaboration for faster decision making Self-service applications which aid in employee retention

7 May 2004 IBM Workplace 9/28/2004 he Need for Productivity is Everywhere HR Finance & Administration Health Benefits Customer Service Store Manager Operations Sales Procurement Event Management Social Services Wealth Management

8 May 2004 IBM Workplace 9/28/2004 M Workplace Customers Already on Their Way rudential ountrywide issay hirlpool anulife Japan Leveraged 46 Self-service Deployed Increased percent Messaging increase the portal productivity existing lowered to productivity investment 3,600 of call 70,000 center agents in mobile 18 Notes volumes in months six field and weeks by sales Domino Application 23% representatives Faster access availability to industry now data stands improved at agent Streamlined percent Integrates productivity Reduced information ease operating of administration, from costs ten for disparate hardware, as well systems as the enhancements Saved maintenance $750,000 to and the application licensing calendaring fees, licensing and improving scheduling 300,000 costs features TCO over Nissay s on users a cost-per-agent making 8,000 a one-year overall period profitability basis, unique was visits less per than day half - around that of the clock nearest with competitor no downtime Latest Achieved upgrade a 60 percent improved payback document on its replication speeds $6.5 million by 30-50% investment in 2 years. Administrators deploy client upgrades from the server, virtually eliminating the need to touch individual desktops Enhancing Business Value Embracing Innovation Reducing cost of Ownership

9 May 2004 IBM Workplace 9/28/2004 ingle, Consistent Network Delivery of User Experience Workplace lient Focus Data Applications Content Processes Single, consistent model for a workplace accessible through multiple views leveraging portal infrastructure

10 0 May 2004 IBM Workplace 9/28/2004 IBM Software Group Goal Achieve rich client functionality at low total cost of ownership Low Traditional Browser Applications Server-Managed Rich Client Goal: Rich portal-like applications enhanced with rich user experience Cost of Ownership High Traditional Client/Server Applications Rich, Windowscentric applications with connection to network, server resources (e.g. Office, Notes) Basic Richness of Applications and Environment Rich

11 1 May 2004 IBM Workplace 9/28/2004 BM Workplace Client Technology, Rich Edition Middleware Messaging Documents Bank Branch Local App Server Accounting ISV Custom Eclipse 3.0 Foundation User Experience Framework, Windowing, Component Interaction Mechanism Local Database Provisioning Agent OS utilities (Browsers, Drivers etc.) Replication User Experience Rich, Contextual Disconnected Componentized Provisioned Replication/ Synchronization Provisioning Workplace Client Technology Componentized Server Managed Pervasive Secured Data Operating System (Windows, Linux, Mac (future))

12 2 May 2004 IBM Workplace 9/28/2004 orkplace Messaging

13 3 May 2004 IBM Workplace 9/28/2004 alue of Lotus Workplace Documents Authoring Server Managed and Synchronization Compliance Activities Records Management and Versioning Business Value Has Shifted 80% of Spending Scattered Managed Choice and Flexibility (MS, Adobe, IBM, others) Workplace Documents Workplace for Business Controls & Reporting Enterprise Content Management

14 4 May 2004 IBM Workplace 9/28/2004 Workplace Documents

15 5 May 2004 IBM Workplace 9/28/2004 Collaborative Teller Pilot:

16 6 May 2004 IBM Workplace 9/28/2004 ools for Workplace Applications Create Workplace components Assemble Components & templates Deploy to IBM Workplace Available Now Additional Additional Rich Portlet Portlet Portlet Builders Builder Server Application Compatibility Designer Available Now WebSphere Studio Builder Workplace Builder Client

17 7 May 2004 IBM Workplace 9/28/2004 arly Adopters of Workplace Client Technology

18 8 May 2004 IBM Workplace 9/28/2004 orkplace for Notes Applications (in Notes 7.0) Viewer win for Notes application within the Workplace y Notes plications ll list the available tes R5/6 Client plications that can Run within the orkplace Platform

19 9 May 2004 IBM Workplace 9/28/2004 N/D and IBM Workplace Become a Seamless Experience IBM Workplace Client Technology 2007 IBM Workplace 2005 otes/domino N/D N/D Notes and Domino Notes and Domino R Notes R4 and Notes/Domino R4.5 N/D 8 Notes Experience is Maintained Access to Workplace Services Yet Retains Support for Traditional Notes Apps

20 0 May 2004 IBM Workplace 9/28/2004 otus Notes is Continuing to Evolve Lotus Notes is on the path today: In Lotus Notes 6.5 Smart Upgrade is the first step towards becoming a server managed client Lotus Domino products can be integrated into Portal or Lotus Workplace today through available portlets Lotus Notes 7 continues to improve the interoperability with other IBM Workplace products Lotus Notes 8 will be available as a server managed rich client enabled by IBM Workplace Client Technology

21 1 May 2004 IBM Workplace 9/28/2004 ll Customers Can Benefit BM Workplace Client Technology, Rich Edition Caters to All Audiences For Developers An extensible client platform for new and existing applications Easily integrates collaboration functions including mail, IM, etc. Embedded document For library IT capabilities Choice and flexibility No of Touch OS s (Windows, Deployment Linux, Helps MacOS Lower (planned)) TCO Choice of embedded Server-managed document editing/authoring delivery of rich tools clients to end users Standards-based interoperability Centralized administration with existing For End IT of Users investments client updates Provision new capabilities Improved to users productivity when needed with new on rich demand user experience for Choice and flexibility, including Web-based OS s applications and document editors Standards-based interoperability Disconnected use with For applications Business once Managers tied to the network Robust policy managed Simplified access UI and puts control tools in Improved the context employee of the work productivity with portable applications Receive new tools and updates The rich as client needed, experience users have been wanting when they are needed Deliver the right capabilities to users as they are needed Protect documents with embedded document library services Scattered documents protected with embedded document library services New choice of existing or embedded document editing/ authoring tools

22 2 May 2004 IBM Workplace 9/28/2004 ervasive Elements of the Workplace Family Speech Enterprise Extensions RFID & Sensors Smartcard Device Middleware Broadest coverage of OS s and processors in the industry Leading mobile middleware provider 37M smartcards, 51 models of GM cars, Honda/Acura

23 orkplace Client Technology Micro Edition Market Traction Micro Edition Customer Scenarios roductivity Services Extended Mobile Applications & Services Smart Industrial Machines obile CRM offering BM ESWE technology Mobile Device Management IBM Workplace Client Technology Micro Edition Mobile Insurance App IBM ESWE technology Zaurus Mobility Solutions IBM Workplace Client Technology Micro Edition Enterprise Mobility Solutions IBM Workplace Client Technology Micro Edition Enterprise Mobility Solutions IBM Workplace Client Technology Micro Edition Industrial RFID & Rugged Mobile Solutions 3 May 2004 IBM Workplace 9/28/2004 Accord, Acura MDX IBM Embedded ViaVoice IBM Embedded ViaVoice 51 GM car models! Industrial Solution RFID, Sensors SmartCard IBM Chip OS IBM WebSphere Voice Server Improved customer sat

24 4 May 2004 IBM Workplace 9/28/2004 IBM Workplace Flexibility and Choice Managed Client Environment Innovation for People Productivity Delivering on demand Organizations

25 5 May 2004 IBM Workplace 9/28/2004 Getting Started ROI Role Role Based Based Workplaces Business Business Dashboards Compliance Solutions Solutions TCO Access Anywhere, Messaging Desktop management costs Mixed Linux, Windows, Office Portals: Employee, Partner, Customer Web Content Management Global Workforce Solutions Collaboration, Documents, Field Teams Business Impact Common Portal Infrastructure

26 6 May 2004 IBM Workplace 9/28/2004 etting Started Charting a path no matter where you start: High value services which facilitate clear validation of value to the customer How do I start? What will my users say? What are my Next steps? Strategy Design Managed Pilot Deployment Plans IBM Workplace Client Technology IBM Lotus Notes/Domino Family Focus Areas: Developing the strategy Segmenting user populations Choosing a target test group Training to support administrators IBM Lotus Workplace Family IBM WebSphere Portal Family Conducting a Managed Pilot Capturing and reporting results Validate benefits/identify business value Outlining next steps toward implementation

27 7 May 2004 IBM Workplace 9/28/2004 Local Business Partners Dimension Data Certus Data #3 Dialog Fujitsu/DMR ic Consulting Online Corporate Software Collaborative Technologies Software Eos Solutions CSC Spectrum Cirrus KAZ Deloitte Datum/Senetas Toast Technology Dr Notes Fulton Technology LNB Consulting Synergy Plus Volante Open Systems Technology Brookstone Technologies Bluepoint Development Open Systems Technology Infosys Solnet Resource Systems

28 Thank You May 2004 IBM Workplace 9/28/2004