Our Mission: We help peoplelead longer, better lives. Unity. July 13, 2015

Transcription

1 Our Mission: We help peoplelead longer, better lives. Unity July 13, 2015

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3 Contents Unity objectives Purpose of governance Unity governance Roles and responsibilities Change management Program timeline Communications Best practices Challenges

4 Unity Objectives Leverage the new Unity system to help people lead longer, better lives by ensuring it provides the following to USA Health System: One patient one record Empowering our providers and staff to be their best Optimize revenue cycle Aid development of value Supporting best practices Develop analytics infrastructure

5 Purpose of Governance Structure and processes by which we oversee, direct, and guide the design, development, implementation, and operation of our Project. Determines who makes the decisions, who has input to the decisions, and who implements the decisions Ensures objectives are achieved Provides framework of accountability Facilitates structured decision-making Aligns with organizational goals Fosters safety and quality Supports our ideal future state and enhancements Ensures investment generates value Standardization of best practices Reduces risk

6 Unity Governance

7 Executive Leadership & Steering Committee Chair: Beth Anderson, USA MC Administrator Dr. Charles Hamm, Physician Champion Lisa Mestas, Nursing Champion Dr. Clara Massey, Champion Dr. Lynn Dyess, Champion Dr. Michael Finan, USA MCI Administrator Owen Bailey, USA CW Administrator Harvey Ikner, Health System Associate Administrator, Ambulatory Clinics Traci Jones, Controller Mark Lauteren, Chief Information Officer Champion Decide Advocate Budget

8 Physician Champions Dr. Hamm Dr. Fagan Dr. Duffy Dr. Finan Dr. Cameron Dr. Taylor Dr. Russell Dr. Massey Dr. Dyess Standardized notes, order sets Workflows Physician training and support decisions Provide knowledge Influence Support Ensure quality Ensure satisfaction Advocate Adoption

9 Solution Working Groups USA Team Lead USA Project Manager USA SME USA IS Analyst/Informatics Cerner Solution Consultant The DELIVERY group Resolve gaps in functionality Collaborate with Cerner experts Design new solutions Develop new workflows Build new applications Maintain issues log Define and execute testing Acquire and transfer knowledge

10 USA Team Leads Execution of work packages Subject matter expert for local applications, resources, and workflows Advise/manage organizational change and culture Single point of contact for USA resources USA Project Manager Define scope Organize the Project Team Develop work plans and schedules Identify and manage issues and risks Define and maintain project controls Monitor and report progress and milestones Cerner Consultant Identify, assign, and validate deliverables Provide industry best practices, workflows, and processes Expert of design and build Schedule and facilitate meetings Escalation of issues to project managers

11 Solution Champions

12 Clinical Solution Working Groups

13 Operations Solutions Working Groups

14 Practice Solutions Working Groups

15 Technology Solutions Working Groups

16 Change Management

17 Unity Program Timeline 7/13/15 EVENT: Kickoff and Current State Assessment 7/27/15 EVENT: Leadership Alignment Workshop 8/17-8/21/15 EVENT: Order Set Workshop 8/17-8/21/15 EVENT: Provider Documentation Workshop Late Aug/Early September EVENT: Future State Validation 11/9/15 Integrated Testing Preparation 12/7/15 EVENT: Integrated Testing 2/22/16 EVENT: Maintenance Training April/May End User Training & Learning Labs 4/11/16 EVENT: Mock Go-Live 5/16/16 Favorites Fair June 2016 EVENT: GO-LIVE June 2016 Stabilize June 2016 Optimize/Evaluate enhancement opportunities/measure June 2016 Transition to support

18 Communications

19 Implementation Best Practices Standard project toolkit and structure Committed leadership Communication plan Manage expectations Productive meetings with clarified purpose and goals Actionable, measureable tasks Defined accountability Active participation Collaboration across departments

20 Implementation Challenges Managing expectations Gaps in processes Fragmented communication Unproductive meetings Autonomy of departments/silos

21 Future State of Education Will be utilizing a combination of web-based and classroom Will impact all staff who utilize any current electronic system Will require an organizational commitment to increased education Orientation Optimization New feature implementation Upgrades New Classroom sites will be deployed

22 In Summary The USA Health System implementation of our Unity system will help people lead longer, better lives by ensuring it provides the following: One patient one record Empowering our providers and staff to be their best Optimize revenue cycle Aid development of value Supporting best practices Develop analytics infrastructure

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