PNC8.2. Transforming today, taking care of tomorrow

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1 PNC8.2 Transforming today, taking care of tomorrow

2 Introducing PNC8.2 The latest version of our market leading PNC software smooths the transition to the digital future, helping monitoring centres to provide a quality service to the people they support, comply with GDPR* and prepare for the digital transition with end-toend IP capability. The new PNC suite of software is now available as an on premise or as a shared service hosted arrangement. A hosted PNC dramatically reduces your need for onsite infrastructure and IT support, and offers robust, flexible business continuity options. You can also be assured that you re always operating on the latest version of software, with access to 24 hour support included in the monthly licence fee. PNC software solutions include Monitoring and Call Handling, Information Manager and Service Manager, which has been reengineered to make it easier to navigate, use and manage. The public sector continues to face economic pressure and increasing demand, making delivering effective and sustainable statutory services which meet the demands of the Care Act 2014 and the needs of communities increasingly difficult. As BT has announced its intention to begin upgrading customers from analogue to a single IP network by the end of 2018, the need to invest in future proof, digital services is growing more pressing by the day. PNC8.2 provides a powerful, scalable and reliable technology platform, enabling flexible and efficient operator deployment, unrivalled uptime and a unique foundation for the digital future. *General Data Protection Regulation 2

3 The digital journey PNC8.2 is just part of Tunstall s unique Connected Healthcare ecosystem, a range of solutions which include technology to enable new models of care which help to manage demand and improve outcomes across the health, housing and social care landscape. The latest generation of digital technologies opens up a new world of possibilities for the provision of health and care, changing lives and transforming services. The advent of IP and mobile technology means that for the first time all elements of connected care can link together. Service users, the devices that protect and support them, and the carers and health professionals who look after them, can all be connected to one another in real time, all the time. PNC8.2 is part of the Tunstall Service Platform which includes the Device Management Platform (DMP) multiple home units, reducing the need for onsite technicians. As well as minimising disruption for the user, this increases efficiency for the service provider. The DMP can extract and report on relevant performance analytics from the hub unit, such as event logs and health of home units, giving monitoring centres real time access to vital data, including associated sensors. Tunstall s unique Connected Healthcare ecosystem has been developed with a flexible, open approach which enables monitoring centres to derive maximum benefit from the digital transition and allows new technologies to be adopted as they evolve, making the Connected Home a reality. The DMP is a cloud-based system customised for the efficient delivery and management of Connected Care services. It has been designed to enable remote management of Connected Care devices, including the Smart Hub IP home unit, and provide a platform for future services and functionality. Device Management Platform Using IP-enabled services provides real time data, making it possible to use the DMP to deliver a range of new services, such as remote monitoring, diagnostics and configuration of home units, sensors and devices. DATA ALARM CALLS MONITORING CENTRE Automated heartbeat checking continuously ensures home units are active and connected to mains power, giving providers additional reassurance. Software and feature updates can take place over the air, and can be scheduled to be applied to 3

4 Advanced functionality PNC8.2 builds on its market leading heritage to incorporate a range of new, innovative features which enable centres to undertake core activities more effectively by making the system easier to navigate, interrogate and manage. New functionality options empower centres to expand their service offering, and support and manage staff across multiple locations. The ability to support both analogue and digital devices means centres can support both legacy equipment and future product innovation. EASY TO USE - intuitive user interface specifically designed for speed and efficiency SCALABLE - from small to large deployments, up to one million connections INTEROPERABLE - with a wide range of protocols. Integration to 3rd party systems via REST API FUTURE PROOF - IP ready and secure by design TRUSTED - Number one customer choice in the UK, with tailored support and back-up Reporting PNC8.2 provides flexible web-based reporting and administration tools. A range of standard reports are available to support management of day-to-day business operation, and compliance with the Telecare Service Association s Quality Standards Framework. Bespoke reports can also be created to meet the specific needs of individual centres, and data is available in a warehouse for use with business intelligence tools. Agenda - Proactive Services Enables the automation of high volume outbound calls, scheduling a regular call out to service recipients with workflow prompts. Can be used for multiple applications such as wellbeing checks, reminders, social inclusion, advice on public health issues, and support in emergencies. GDPR Enforceable from 25 May 2018, the General Data Protection Regulation requires businesses to protect the personal data and privacy of EU citizens. PNC8.2 features a number of tools to ensure compliance: Data redaction ability to edit and remove SMS module The SMS module has been expanded, with search functionality and the ability to add SMS history to the dwelling details and contact groups pages. Supports running on your choice of encrypted environment 4

5 Service Manager Service Manager supports the efficient running of a telecare service, keeping track of the delivery process from end-to-end, and enabling back office and mobile workforce management. It enables also enables the recording of client outcomes, helping to evaluate the impact of the service. Referrals management Inventory management Scheduling Operational reports Enhancements Service Manager has been re-engineered to improve the operator experience and support greater integration with other software. New dashboards for processes such as referrals and installations, displaying live business and performance metrics and providing easy data interrogation. Enhanced operational reporting Improved search capability Responsive user interface which adapts across, mobile, tablet and laptop Field Force Management Provides a full lifecycle service management tools to deliver best services to customers, complying with agreed SLAs, optimising time and available resources. Real-time activity reports - accurate, detailed information on worker activity, including location and electronic timesheets Smart Worker Mobile Application leads workers through an optimised sequence of events guiding activities such as installations, reducing margin for error. Captures contextually relevant information in real-time for action and analysis. Includes images, signature, consent and feedback capture App for mobile devices; includes offline data encryption PNC Portal Coming soon, the portal will provide web-based access to PNC data for any authorised user: Run live operational reports on demand A secure, quick, way of remotely adding, editing and removing data from PNC by authorised users Onboard clients directly to PNC Rest API (Application Programming Interface) which allows third party systems to read and write data to and from PNC, e.g. extracting calls history into a social care database for analysis or populating and cross referencing with a housing stock database. 5

6 Your choice of deployment PNC8.2 can be configured to suit the requirements and aspirations of individual monitoring centres. Hardware specification, software modules, hosting solutions and business continuity options can all be combined to create the perfect platform for service delivery. On premise PNC8.2 can be deployed using the traditional approach, with all related hardware controlled, maintained and managed at the monitoring centre, fully supported by Tunstall or combined with support from the onsite IT team. Business Continuity PNC8.2 has inbuilt resilience, enabling continued, seamless operation during maintenance, upgrades and outages. Operators can log on from any location, and calls can be directed to other PNC8.2 monitoring centres if and when required. Systems can be configured to enable compliance with GDPR across all operations. Configurable overflow options Allows partner centres to share calls handling services Improve/maintain SLAs by sharing resource Improves staff management and accommodates changing call levels PNC8.2 as a service The PNC8.2 suite of software is now also available as a hosted service, avoiding the time and costs associated with sourcing, maintaining and managing hardware infrastructure. The service includes all software updates, and enables seamless business continuity. Enables compliance to GDPR System can be accessed from multiple locations, enabling flexible working Operator/field staff workflow guidance enables quicker response times Future proof platform supports concurrent POTS, GSM and IP Customer event and user personal information backed up Business continuity and disaster recovery provision Capacity planning and scalability management Mobile device interface supports GPS-based solutions Open API for improved third party integration Proactive software monitoring, diagnostics and resolution Seamless provisioning/onboarding Secure by design Updates ensure systems run on most recent software 6

7 Our approach When it comes to PNC, we understand that one size doesn t fit all. That s why PNC8.2 offers a wider range of deployment options that ever before. Our team of specialist consultants will work with you to understand the current operation of your service and your future challenges and aspirations, before designing what we believe will be the best solution for your needs, today, tomorrow and beyond. A dedicated project manager will be assigned to ensure smooth installation and migration, and comprehensive training will be given to ensure managers and operators are confident in using the system in their day-to-day roles and can get the most out of the system, to the benefit of the monitoring centre and its customers and service users. Training is delivered by experienced, Training Accreditation Programme (TAP) qualified trainers, using proven methods and continually updated materials. In addition to ensuring staff thoroughly understand how to use the system to best effect, training can be used to help maintain quality and consistency of service, and reinforce organisational aims. Ongoing support Our highly qualified and experienced specialist training team can create bespoke courses tailored to individual monitoring centres needs, and also offer a range of standard courses, including: Monitoring Centre Best Practice - A full review of processes and procedures in order to maximise the effectiveness of the monitoring centre delivered by trainers with detailed knowledge of associated specialist software and hardware. Telecare Services Association course - Guidance on process improvement to attain/ maintain TSA Quality Standards Framework accreditation in the most efficient way. 7

8 About Tunstall Over the last sixty years, Tunstall has pioneered the use of technology to enable independent living, creating the Connected Healthcare industry as we know it today, and supporting more than five million people and their families across the world. Tunstall was the first to develop alarm systems for older people, and has continued to lead the market ever since, remaining at the forefront of developments such as telecare and telehealth, right up to the present day where we are harnessing the power of digital technology. We blend British design and manufacturing with externally sourced innovation to create a cost effective portfolio of services, underpinned by our global experience of enhancing care in the home for people in more than fifty countries. As the digital opportunity accelerates the speed of change, we continue to work in partnership with our customers to develop more groundbreaking, life-changing solutions Tunstall Group Ltd. Tunstall Healthcare (UK) Ltd is a member of the Tunstall Group. t: e: enquiries@tunstall.com w: