Mailroom Management Solution. Avon Solutions & Logistics Pvt. Ltd. Avon Corporate Presentation

Transcription

1 Management Solution By Avon Solutions Logistics Pvt. Ltd. Avon Corporate Presentation

2 Avon Our Vision, Mission, Core Purpose Vision - To be a premier Business Support service company Mission - To grow through innovation near zero error solutions in hitherto neglected services Core Purpose - To be the first choice service provider by transming the conventional mailroom into the power centre the client s organisation by creating total delight to customer

3 Our Strength Pioneer in the pressional mailroom business in India Integrated solution encompassing people,, Maximum automation up to date in Product ahead time Client expectation Every client implementation has given new levels quality achievement competition in terms scope solutions AAA transnational clients in BFSI, Consulting, Manufacturing Industry specific tools Banking, Insurance, Consulting (Call centre) with substantial pre-ing capabilities. True international show case in terms adoption, es, communication, cost savings, TAT Substantial customer value creation hence customer lock-in Proven execution capabilities large deals Strong Brand Image; Premium positioning; Recall value On par with best practices in the world

4 Conventional Avon s Conventional Conventional s s Corporate (Outsourced/ Inhouse) Courier Vendors Disadvantages conventional mailrooms Inbound Outbound Mail Vendor Interaction Manual Query Resolution Cost centre time consuming Corporates loose 25 to 35% on tangible cost and more than double that in intangible cost Poor Service quality Poor Service quality Lower Manpower productivity Lower Manpower productivity Sub optimal Sub optimal automation/ initiatives, automation/ initiatives, er mailing costs since no vendor tools are er mailing costs since no vendor tools are used used TAT deficiencies; Possibilities non-traceable misuse, frauds, TAT deficiencies; Possibilities non-traceable misuse, frauds, delinquencies delinquencies MIS and high query resolution time; MIS and high query resolution time; integration between mailrooms, if multiple branches integration between mailrooms, if multiple branches Prime Employees productive time used up in mailroom Prime Employees productive time used up in mailroom activities querying activities querying is a cost centre is a cost centre Avon s Avon s Corporate Pressional Avon s What do Corporates get? Mail Single point contractor mailroom mailing Instant Query Resolution Total customer delight empowerment + Very high service quality; Substantial user friendliness + Very high service quality; Substantial user friendliness + Trained manpower; So high productivity well motivated + Trained manpower; So high productivity well motivated + quality near zero error ; replicates a top the + quality near zero error ; replicates a top the line courier operation within an organisation its branches line courier operation within an organisation its branches + Total automation Substantial adoptions + Total automation Substantial adoptions + Total control mailing activity vendor ; + Total control mailing activity vendor ; Substantial cost savings Substantial cost savings + significance to TAT; data capture all activities; + significance to TAT; data capture all activities; remote possibilities misuse. remote possibilities misuse. + MIS/ Reporting; total empowerment corporate; minimal + MIS/ Reporting; total empowerment corporate; minimal query resolution time query resolution time + Seamless Interfacing + Seamless Interfacing + Total relief mailroom activities Corporate; Savings in + Total relief mailroom activities Corporate; Savings in cost, rapid transmation in Corporate productivity cost, rapid transmation in Corporate productivity + is the power centre + is the power centre Courier Vendors

5 Our packaging Inbound Inbound Mail Mail Outbound Outbound mail mail Vendor Vendor Value Value added added services services like like pre-ing pre-ing includes MailẃONE (Integrated Management Solution) Type 1 Type 2 Front end mailrooms intensive companies Back end mailrooms mail intensive companies People Process Technology MailPRO I-MAP MailIT What it does? Systematic Systematic approach approach to to hiring, hiring, training, training, placing, placing, retraining, retraining, motivating motivating rewarding rewarding Customisation Customisation solution, solution, Maps Maps people people seamless seamless working working with with the the clients clients work work style, style, Redesigns Redesigns entire entire workflow workflow maximum maximum efficiency efficiency Stware Stware Hardware Hardware solution, solution, end end solution solution intensive intensive companies companies How does it benefit? True True pressional pressional Low Low employee employee turnover turnover Excellence Excellence in in work work Client Client delight delight Truly Truly elevated elevated mailroom mailroom solution solution Zero Zero error error maximum maximum efficiency efficiency up up to to date date in in terms terms True True show show case case even even the the client client company company

6 Sector Specific Solutions Caters to Features are Avon s solution Front End s BPO, IT Sectors growth companies Transnationals Low mail vendor base Sophisticated systems More inbound mails, so high mailroom interaction volume international mails and Low volume domestic mails Very intensive quality manpower well trained skilled Intensive mailroom user interface through up to date use Total user delight empowerment intangible benefits Back End s Banking Insurance Telecom, etc Rapid growth Multiple branch structure volume outbound mails - domestic inter branch mails mail vendor base Incoming mails scope preing by mailroom Very manpower intensive Moderate use; Process intensive Combination skilled and semi skilled manpower Intensive vendor practices Pre-ing incoming mails tangible Benefits

7 Our Benchmarking Single Service Provider- >All Client locations work in unison through synchronisation optimization resources overall mail mailroom, customer service Service quality improvement -> Process redesigning, Process truncation/ Enhancements, standardized monitoring control systems Manpower -> Well trained, well optimised highly motivated 24 x 7 manpower, enhanced scope service from same manpower Vendor Management -> Total 3 rd party vendors, Negotiation contracts, Constant review Vendor Permance, benchmarking, vendor alignment, bulk mailing, in house franking Technology adoptions- >maximum automation, use extensive up to date IT, ease out manpower cost maximize service quality, drastic reduction errors, instant query resolution User friendliness- >finger print solutions; possible integration services beyond mailroom prile such as pre- ing incoming mails (cash banks, claims ing insurance companies); total user delight convenience quality practices -> Continuous improvement initiatives, near error business solutions Corporate Productivity- >Reduction in query resolution time, datamining / MIS user empowerment, accuracy, speed efficiency.

8 Proprietary Stware Its highlights lights the present stware are: Data entry -Inbound mail -Outbound mail -Mail rounds -Pre-ing -Mail Vendors Automatic data capture by various authentication technologies Management Stware Prompts to employees E m p l o y e e ISS compliance Is dynamic and handling about 5 different verticals Has gone thru several quality audits by AAA companies Undertakes - Total Process automation Reports: Daily Mail reports odepartment wise oemployee wise ocategory wise ovendor reports opre-ing reports MIS: -Vendor permance Analysis -Customer service mgmt. -Response -Cost Analysis optimisation Tracks vendor permance, rates and time Tracks cost department wise Prompts users to reply, ward, or take action, in effect prioritizes/ advises on course action Enables query resolution any dimension Integrates/ and synchronizes multiple mailrooms the same client Is being further upgraded to accommodate multi lingual tax implications countries across the globe thus become first its kind in the world Resources allocation Productivity monitoring Activity based Quality checks.

9 Latest technologies used.. Avon TrackIn Uses authentication technologies such as Bio metric, RFID tags, HID/Access cards, Signature Pads inbound mail electronic storage pro delivery; Very secure hence enormous reduction in frauds misuse; Enormous reduction in TAT in mail rounds, etc. Avon mailkiosk inmation at common areas through touch screens employee use; Very useful in Corporates with high employee base such as IT BPO s high volume personal mails; Avoids queuing employees at mailroom premises; Reduction in loss Corporate productivity due to mailroom queuing. Avon mailnet Inter branch mailroom networking Corporates with large branch network; Very useful banks, insurance companies, telecom, etc.; Aimed at co-ordinating Synchronising Independent mailrooms multiple branches to work in unison; Instant update on Inter branch mails to be received automatic cross verification.

10 How different are we? Our object - to elevate the Conventional mailroom into the power centre the Corporate it reflects in every step we undertake "mail delivery within 3mts" - A Challenge made into reality and today a standard practise at all avons sites. Conscious Client s Return on Investment - Cost returns Tangible benefits thru - Stream lining Vendor base Reduction in mailing costs almost 10% to 30% (in most cases) Alignment Process manpower Tangible savings 10% to 30% Intangible benefits thru - Instant query resolution mechanisms driving enormous savings in prime time employees Enormous conservation middle time due to preing legs Real Savings thru Instant Query resolution Pre ing leg if quantified. True international showcase the Corporate in terms adoption, es, communication, cost savings, TAT, and all round efficiency Intangible cost saves Tangible cost saves Cost Saved to Corporates as % Value 30% 75%

11 Success Story ( outbound mails Back end mailroom) Client Understanding Multinational Bank Multinational Bank branch network; 14 locations; 28 branch network; 14 locations; 28 Branches Pan India Branches Pan India Large volume outbound mails Large volume outbound mails Inter branch mailing; Most them Inter branch mailing; Most them Priority mails Priority mails Post VRS conditions Post VRS conditions Solution Implemented Total Total Automation Automation Vendor Vendor alignment, alignment, contract contract negotiation, negotiation, monitoring monitoring control control In In house house franking franking consolidation consolidation mails mails bulk bulk mailing mailing benefits benefits Standardization Standardization synchronized synchronized working working branches branches Benefits Accrued Process Gaps vendor vendor base base standardisation standardisation rates rates vendor vendor tools tools overlaps overlaps even even manpower manpower traceability traceability documents documents query query resolution resolution time time. mail vendors Mail Volume Mailing Cost Average Query Resolution time (in min) % 100% 72% % Vendor base has reduced Mail Volume has drastically increased due to Banks growth Mailing costs savings 28% Though cannot be quantified, has saved substantially to Corporate Total Benefits 100% mailroom value After Avon Bee Avon

12 Case Study BPO (high inbound mails Front end mailroom ) Client Understanding Transnational Transnational company company Growth Growth Rate Rate 30%+ 30% employees; employees; 5 5 locations; locations; buildings buildings Large Large volume volume inbound inbound mails mails including including ordinary ordinary mails mails employees employees X X 7 7 requirement requirement Decentralised Decentralised Process Gaps Sub Sub optimal optimal both both inbound inbound outbound outbound mail mail er er mailing mailing costs costs since since no no vendor vendor tools tools are are used used Possibilities Possibilities non-traceable non-traceable misuse, misuse, frauds, frauds, delinquencies delinquencies MIS MIS and and no no instant instant traceability traceability Prime Prime Employees Employees productive productive time time used used up up in in mailroom mailroom queries/ queries/ queuing queuing Solution Implemented Total Total Automation Automation Process Process Optimization Optimization Total Total user user delight delight using using combination combination technologies technologies Vendor Vendor alignment, alignment, contract contract negotiation negotiation Secure Secure Significant Significant Intangible Intangible benefits benefits. mail vendors Mailing Cost Employee queuing time (in min) Average delivery time (in hrs) Total Benefits Benefits Accrued* % 70% Vendor base has reduced Mailing costs savings 30% Even ordinary mails are given importance May be up to 125% mailroom value After Avon Bee Avon * Within first one month operation; Solution is being further optimised

13 Future Our Vision... Dominant Player; Preferred Vendor to Top-100 companies Achieve critical scale self fuelled growth Best practices in the world in terms people, rapid adoption and high quality es Tap overseas markets; CUSTOMER DRIVEN EXPANSION TO INTERNATIONAL MARKETS ALREADY CONTEMPLATED Emerge notable mailroom vendor Even on an international scale

14 Competitive Edge to enter International market Courier Industry Background in one the most complex unorganised markets in the world Pioneer in the mailroom business in the Indian market Strong domain expertise in Banking, Insurance, and such rapidly growing verticals. Already working with transnationals; Has been rated as one the best business practices in the world International Pressional business itself in a very nascent stage, but very rapidly growing Very few comparable mailroom business models even in the International level (based on our net research) Extensive adoption up to date ; Systems driven es - Comparable to the best business practices in the world Proven execution capabilities finger print solutions