FlowOne FulfillmentTM Data Sheet

Transcription

1 FULFILLMENT FlowOne FulfillmentTM Data Sheet Service Fulfillment is a critical piece of the service provider infrastructure - in simplicity it is the vehicle that delivers the services to end-customers. During past few years, demand for new services and tools, profitability pressures and increased competition have driven service providers to rethink their BSS/OSS systems, including service fulfillment. These requirements have led to major transformation projects aiming to enable fast business innovation today and in the future. FlowOne Fulfillment by Comptel allows service providers to manage service orchestration transformation towards a modern digital multichannel IT solution. FlowOne Fulfillment removes service and business specific fulfillment silos from the OSS with a unified, highly scalable and adaptable fulfillment solution. It builds a horizontal Service Order Management (SOM) layer, which serves any Commercial Order Management (COM) system at any business vertical such as B2B, B2C and wholesale. It maintains an accurate information of the network and services through integration and federation of networks and inventories. Thanks to its well-defined modular and vendor-agnostic approach, FlowOne Fulfillment adapts to any environment consisting of a mixture of network technologies and vendors. While adoption of SDN/NFV is becoming reality, FlowOne Fulfillment paves the way to the new era of network virtualization and adapts nicely to Digital Service Lifecycle Management, the evolved OSS. Fuelling Service Orchestration Processes Picture 1. FlowOne Fulfillment builds a horizontal SOM for multiple sales channels. New features and capabilities are not of any use if you do not know where and why they are needed. FlowOne is a highly process-oriented solution with functions developed to support and enhance end-to-end orchestration processes, or flows. With the solution, you can design, create, sell, deliver and maintain the orchestration of customer services. By orchestrating the processes between sales, service and network processes, it creates connected, efficient and error-free flows, no matter how complex the business systems, services or network architecture are. B2B CRM Sales Channel Appl. Wholesale B2C Self-care & Mobile Apps Commercial Order Management (COM) CRM Sales Channel Appl. Self-care CRM Commercial Order Management (COM) XML Gateway 3rd Party Portal VNOs Service Order Management (SOM) Traditional Networks and Resources Virtual, Cloud and 3rd Party Systems BSS OSS Networks & Resources 1

2 Why FlowOne Fulfillment Perfect customer experience: FlowOne Fulfillment provides a digital buying experience for end-users and perfects the customer journey in service delivery, both of which are fundamental competitive advantages for service providers. FlowOne Fulfillment ensures that the wholesaling and ordering process is frictionless even with complex B2B services starting from the service proposal and order capture all the way to the fast and accurate delivery. Accelerate time to revenue: FlowOne Fulfillment quickly turns new market opportunities into deliverable services. It helps to split the services into reusable Service Catalog components, which can be flexibly combined with new service entities and modified for any business and sales channel. Service delivery is thus fully controlled and highly automated, speeding up the new revenue. Reduce Total Cost of Ownership: FlowOne Fulfillment removes vendor lockins as it integrates to any network and business solutions leveraging a vast integration library. Service providers can master their infrastructure evolution costs as they can select the network vendors they find most suitable for service innovation. FlowOne Fulfillment unifies the service delivery for all services including mobile, broadband, IPTV and voice, which has a significant impact on maintenance costs. With end-to-end process automation, manual steps can be minimized and resources used for more strategic tasks. Manage transformation to cloud: FlowOne Fulfillment orchestrates processes from ground to cloud, allowing operator infrastructure and services to gradually move to cloud. Using FlowOne Fulfillment, service providers can leverage modern cloud based business support systems like the Salesforce ecosystem and enrich their service offering with their own cloud or 3rd party OTT services and unify delivery for all of them. This helps service providers in their journey towards hydrid networks with traditional and virtual network functions (VNF). Flexible with partners: An OSS delivery always involves a project and services. Comptel believes that service providers need be able to choose with whom to work in the delivery. The modularity of FlowOne Fulfillment combined with Software Development Kits enables partners to succeed in FlowOne Fulfillment projects. Key Features and Benefits Feature Comprehensive, yet modular fulfillment suite Benefits Easy to adapt to any service provider environment with varying integration requirements Small integration tax when extending FlowOne Fulfillment with new Fulfillment software products Optimal fit to service provider processes Catalog driven fulfillment Fast service introduction with reusable Catalog assets and service definitions Clear and consolidated visibility to service structures Deliverable services to multiple sales channels 2

3 Feature Benefits Logical inventory with federation No need for major inventory migration projects for introducing new services Less order fallouts as delivery process have accurate status information of networks Accurate view of network and service inventory Best practise reusability Fast integration to new networks (mobile, broadband, Metro Ethernet) and technology (GPON, xdsl, HFC) with no vendor bias Out-of-the box templates to speed up the FlowOne Fulfillment rollout and expansion to new services Cuts the service costs to a minimum Scalable platform Long term solution setting no limit to service growth in production FlowOne scales to tens of millions of network transactions per day Increased customer experience through fast response times FlowOne Fulfillment is a modular suite of five Fulfillment software products. Each product has a specific role in the end-to-end service orchestration processes. Picture 2. FlowOne Fulfillment software products. DEMAND Customer and Business Automation Conversational process ORDER MANAGEMENT PROVISIONING AND ACTIVATION CATALOG NUMBER MANAGEMENT SERVICE AND RESOURCE INVENTORY OPERATOR PROCESSES Discoverflow Designflow Salesflow Orderflow Troubleflow Conversational process SUPPLY Resources and Infrastructure 3

4 Fulfillment software products Provisioning and Activation: Controls the automation of network service activations towards networks and service platforms. Adapts quickly to different network vendors and technologies and scales to very large networks. Order Management: Allows service providers to design, configure and execute order delivery processes accurately with clear visibility and easy control of the workflows. Order process may contain both automated and manual tasks. Catalog: The service catalog enables the effortless management of the product and service decomposition used in the delivery process, which is also called Catalog driven fulfillment. Reusable service components and definitions, whether presenting traditional services or modern cloud services, can be dragged and dropped into new services to be offered through various sales channels. Service and Resource Inventory: Intelligent inventory manages the logical, physical and virtual resources required to create and deliver services. It stores and manages subscriber and network information and can expose this to any external system, for instance to enrich information gathered by assurance systems. Through federation, Service and Resource Inventory fetches information from any external inventory and builds a consolidated view of network and resources. Number Management: Logical inventory component, which manages different kinds of numbers and identifiers such as phone numbers, IMEI codes, SIM cards, IP addresses or VLAN numbers. FlowOne Fulfillment provides a clear visibility to orders and their status. Order activities including automated, manual and fallout tasks are all easily manageable through a modern GUI. Picture 3. Clear visibility to orders. 4

5 Use cases Use case Converged Service Order Management for Mobile, Broadband and Cable Description Displaces separate fulfillment silos for mobile, broadband and cable with one horizontal layer Integrates to different, service specific BSS systems part of different sales channels Lowers costs for IT infrastructure and maintenance Simplifies service bundling across technologies Enterprise Sales Transformation Provides accurate information of deliverable services to sales desk to be used in lead-to-order process Validates service specific resource availability for sales desk in lead-to-order process Pre-reserves the network assets needed during quotation Integrates to modern enterprise sales solutions such as the Salesforce ecosystem Automation of Broadband Wholesale Catalog Driven Fulfillment for B2B and B2C Services Federation of Multi-Vendor and Multi-Technology Networks Automates delivery of L2 L3 broadband services to multiple retail service providers Standardises and automates processes for all services triggered by different service providers Allows leverage of versatile network technologies (Ethernet, GPON, cable, xdsl) Unifies the complex B2B and B2C service fulfillment Enables reuse of service components for different target customers enterprises and consumers Makes service delivery workflow versatile as service definitions are stored in Catalog Simplifies service modifications without impacting the services and sales delivered Reduces order fallout with consolidated view of all relevant network resources and their status Provides information from the existing inventories as required by the service orchestration processes or other systems Supplies integrations to any network using a vast library of integrations (700+ interfaces) Service Delivery Consolidation Minimises back-end infrastructure cost and Across Multi-National Operations operational expenses across a service provider group Harmonises service delivery processes by covering the operating countries Integrates to any country or region specific BSS systems Traditional Service Enrichment with Cloud Services Enables the establishment of a single point of sales for demanding end customers Acts as a service aggregator extending the connectivity and other traditional services to cloud services (SaaS) own or OTT services Unifies a view of service contents and delivery rules 5

6 Use case Description Agile Telco IT Transformation Fits to tight BSS/OSS transformation project timelines Makes the fulfillment delivery process lean and allows the system go-live in well-defined phases Mandates close co-operation and strong trust between customer, vendor and system integrator Mobile Service Delivery Scales to large networks and demanding mobile service activation cases Consolidates provisioning and activation for multivendor and multi-technology networks Provides easy extensions to Catalog Driven Activation and Subscriber and Number Management, thus further simplifies service management and delivery Evolution to Digital Service Lifecycle Management Builds a solid basis for digital service migration by optimising the processes on the traditional networks Fits perfectly to a hybrid network environment being a component in the end-to-end service delivery Technical Requirements Operating System RedHat Enterprise Linux version 6 or 7 CentOS Hardware x86 compatible Virtualisation platform running RedHat Enterprise Linux Workstation Windows 7 or 10 Browser MS Internet Explorer 11 Mozilla Firefox Chrome Database Oracle 11g RDBMS Oracle 12c RDBMS PostgreSQL 9.5 For more information about FlowOne Fulfillment, please visit or contact us at info@comptel.com. Connect with us company/comptel comptel.com Life is digital moments. Comptel perfects these by transforming how you serve, meet and respond to the needs of Generation Cloud customers. Our solutions allow you to innovate rich communications services instantly, master the orchestration of service and order flows, capture data-in-motion and refine your decisionmaking. We apply intelligence to reduce friction in your business. Comptel has enabled the delivery of digital and communications services to more than 2 billion people. Every day, we care for more than 20% of all mobile usage data. Nearly 300 service providers across 90 countries have trusted us to perfect customers digital moments. For more information, visit 6