increasing performance of buildings through standardising maintenance services Roode Liias Professor Tallinn University of Technology

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1 increasing performance of buildings through standardising maintenance services Roode Liias Professor Tallinn University of Technology 1

2 Modern Estonian Knowledge Transfer Organization for You 2

3 cv Roode Liias professor of facilities management chair of construction economics and management dean of the faculty of civil engineering expert for UNECE chair of national mirror committee in standardisation of real estate issues 3

4 establised in 1918 more than sudents and 2100 staff members campus university studies in: Estonian, English, Russian faculties: Chemistry and Materials Technology Civil Engineering Information Technology Mechanical Engineering Power Engineering School of Economics and Business Administration Science Social Sciences 4

5 TUT is legally the owner of his properties/real estate since the year 2000 there is totally 83.5 ha of land and 53 properties 51 buildings with m 2 61% is for academic purposes 5

6 main building of the campus is under heritage protection (1960ies) campus in Mustamäe 55.7 ha 30.5 ha is serviced by daily maintenance 6

7 during the periood new buildings have been developed massive reconstruction of soviet time developed buildings 7

8 we need maintenance competence as well TUT campus has been nominated as the winner of the international competition Science and Education organised by the Club of the Rectors of Europe (2013) contemporary innovative tight connections of high-tech with entrepreneurship 8

9 today s presentation maintenance why the national standard the whole system EVS and EN standards 9

10 what is maintenance? it is the complex of activities to keep up the buildings/facilities buildings not maintained will cease to fulfil their intended function maintenance can prolong the useful life of buildings almost indefinitely 10

11 why? a poorly maintained building is usually a poor working/living environment likely to recude the staff s job motivation poorly maintained built environment often also leads the public to question the quality of services delivered by an institution maintenance works do not automatically provide a good working environment, yet it helps to create conditions that are not uncomfortable to staff 11

12 reality poor maintenance is usually a result of lack of consciousness and knowledge among one or more of the parties operating institutional buildings there is often no or only rudimentary competence in building management in their decision making structures building stocks are therefore not managed professionally and maintenance in particular is not given high enough priority

13 our background in Estonia (but also where-ever ) no understanding of ownership obligations by the owners and the users no clear understanding of maintenance in professional terminology in reconstructed buildings maintenance contracts are massively terminated no services provision in the sector keeping in mind only buildings, not the built environment 13

14 goals at the end of 1990ies public initiative to create common understanding and the rules of the game national standard adressed to the property owners necessity to create public awareness willingness to create educated clients need to develop professional competence 14

15 the output was: EV 807:2001 Maintenance of Facilities basic users of the standard: property (real estate) owners designers/architects of the buildings construction contractors management and maintenance professionals users (tenants) of the facilities valuers and brokers of properties public sector institutions 15

16 was prepared in co-operation with: Ministry of Economic Affiars and Communication Association of Facilities Management and Maintenance Union of Cooperative Housing Tallinn University of Technology 16

17 logic of developing the standard: something has to be done to keep up the building one should clearly list all these activities there should be someone/professional performing these activities the activities should be grouped reasonably to keep in mind the professional competence, technology, organisation of works each activity is always related to certain costs what is the price for keeping up the property? 17

18 groups of activities and services 210 site maintenance 220 maintenance of envelope structures 100 administration of the property 230 maintenance of indoor structures 200 technical maintenance of the structures and facilities 240 maintenance of pipes 250 maintenance of electrical fittings 300 cleaning and waste disposal repair and. reconstruction on the property 290 activity 500 owner s legal and contractual obligations 221 foundations 600 consumption 222 bearing of structures utilities 223 roof lepinguga hõlmatud kinnisvara korrashoiu teenuste sisu, maht jm. omadused, teenuste 700 operational services to support core business 224 facades 800 property 225 development windows activities 900 incomes for expenditures 229 others description of standard activities alapunktide raames koostatud analüüs peab hõlmama vähemalt järgmisi aspekte: reguleeritud või lepinguga hõlmatud kinnisvara korrashoiu teenuste sisu, maht jm. omadused, teenuste korraldamine, kvaliteedi tagamine, lepinguline ja lepinguväline vastutus, kindlustus, tööde ja järelevalve principles of quality and performance assessment alapunktide raames koostatud analüüs peab hõlmama vähemalt järgmisi aspekte: reguleeritud või lepinguga hõlmatud kinnisvara korrashoiu teenuste sisu, maht jm. omadused, teenuste korraldamine, kvaliteedi tagamine, lepinguline ja lepinguväline vastutus, kindlustus, tööde ja järelevalve alapunktide raames koostatud analüüs peab hõlmama vähemalt järgmisi aspekte: reguleeritud või alapunktide raames koostatud analüüs peab hõlmama vähemalt järgmisi aspekte: reguleeritud või lepinguga hõlmatud totally kinnisvara korrashoiu teenuste ca sisu, maht 600 jm. omadused, teenuste single lepinguga maintenance hõlmatud kinnisvara korrashoiu teenuste sisu, maht jm. omadused, teenuste korraldamine, korraldamine, kvaliteedi tagamine, lepinguline ja lepinguväline vastutus, kindlustus, tööde ja kvaliteedi tagamine, lepinguline ja lepinguväline vastutus, kindlustus, tööde ja järelevalve järelevalve related activities are described alapunktide raames koostatud analüüs peab hõlmama vähemalt järgmisi aspekte: reguleeritud või alapunktide raames koostatud analüüs peab hõlmama vähemalt järgmisi aspekte: reguleeritud või lepinguga hõlmatud kinnisvara korrashoiu teenuste sisu, maht jm. omadused, teenuste korraldamine, korraldamine, kvaliteedi tagamine, lepinguline ja lepinguväline vastutus, kindlustus, tööde ja kvaliteedi tagamine, lepinguline ja lepinguväline vastutus, kindlustus, tööde ja järelevalve järelevalve alapunktide raames koostatud analüüs peab hõlmama vähemalt järgmisi aspekte: reguleeritud või lepinguga hõlmatud kinnisvara korrashoiu teenuste sisu, maht jm. omadused, teenuste korraldamine, kvaliteedi tagamine, lepinguline ja lepinguväline vastutus, kindlustus, tööde ja järelevalve alapunktide raames koostatud analüüs peab hõlmama vähemalt järgmisi aspekte: reguleeritud või lepinguga hõlmatud kinnisvara korrashoiu teenuste sisu, maht jm. omadused, teenuste korraldamine, kvaliteedi tagamine, lepinguline ja lepinguväline vastutus, kindlustus, tööde ja järelevalve alapunktide raames koostatud analüüs peab hõlmama vähemalt järgmisi aspekte: reguleeritud või lepinguga hõlmatud kinnisvara korrashoiu teenuste sisu, maht jm. omadused, teenuste korraldamine, kvaliteedi tagamine, lepinguline ja lepinguväline vastutus, kindlustus, tööde ja järelevalve alapunktide raames koostatud analüüs peab hõlmama vähemalt järgmisi aspekte: reguleeritud või lepinguga hõlmatud kinnisvara korrashoiu teenuste sisu, maht jm. omadused, teenuste korraldamine, kvaliteedi tagamine, lepinguline ja lepinguväline vastutus, kindlustus, tööde ja järelevalve 18

19 the national system for maintenance also the quality system currently 580 valid/effective certificates occupational for management competence and maintenance of professionals professionals national standard for maintenance EVS 807:2001/2004/2010 certification of service providing entrepreneurs voluntary system to certification assess the reliability of of companies: entrepreneurs, the manage maintain service providers * 4 ** 7 6 *** 8 16 **** 1 fair practice principles maintenance manuals tools sample and documentation instruments general conditions for management and maintenance contracts handbooks life-time training courses for these working in the sector exams; education interviewing.. and training continuous upgrading academic studies syllabus for schools and colleges publishing literature 19

20 Estonian Construction Act (new version to be admitted in 2014) 7 a building has to be maintained following fair practice principles. 16 requirements for maintenance of buildings follow from fair practice principles 20

21 structure of the standard currently systemised description of fair procedures of providing the services cost-benefit calculation principles for the stakeholders principles of quality management for the sector, covering both the aspects of physical quality and organisational quality: is it the output we assess or the process we assess basic documentation proposed and required to run professional maintenance services it has become the body of knowledge for the maintenance of property sector 21

22 experience and problems EVS 807 versus EN ca 15 years of experience when using practical tool versus theoretical concepts EN needs/requires guidelines for implementation EVS as the toolkit for the housing sector, common households and condominiums space management in Estonia traditionally the topic for designers (regulated with diferent documents) contracts special documents as general conditions for management and maintenace of properties we will prepare a converter (in 2015) to harmonise EVS with EN 22

23 questions? thank you for your attention! 23