If You Read One Article About Cost Of Hiring An Architect In Canada Read This One!

Size: px
Start display at page:

Download "If You Read One Article About Cost Of Hiring An Architect In Canada Read This One!"

Transcription

1 If You Read One Article About Cost Of Hiring An Architect In Canada Read This One! In this article I m going to reveal the mystery behind the architect fees percentage in Canada. I can say from experience in other countries that this might be very close to a universal guide applicable to most countries including Canada. This article will answer the question: How much does it cost to hire an architect to design a new building or addition? And describe how to calculate architect fees for commercial projects, how to find out the architect fees for residential projects, and how to determine architect fees for a remodeling or renovation project. I hope after reading this article you will be able to calculate architect fees for almost any type of project. Also you will be well-equipped to negotiate your terms and budget with the architect you hire. Ready? Read on and you will learn a lot about the budgeting behind your new dream space!

2 Buildings are prominent objects in our lives. We inhabit most of our waking and sleeping hours in buildings and cannot avoid seeing them. We use them as shelter, for celebrations, for business, the list goes on. You are influenced by what you receive from your environment via your five senses. What you experience from space around you affects you so subtly that you may feel like there is something coming from an unknown source, but the source is not unknown, it is very evident and it is your environment. Your environment has a great impact on you in profound levels and that s why you might not recognize the source and the way it touches you. Our physical environment can affect us in two ways: psychologically and physically. Now, let s see how it happens and how it works. Our physical surroundings can increase or reduce our stress, which in turn impacts our bodies in multiple ways, according to research by the International Agency for Research on Cancer, a component of the World Health Organization. They revealed that hard-to-cure illnesses like cancer can be discouraged by managing the stress level and our environment is the most important source of stress and comfort. Being exposed to the space featuring design, style, colour, lighting, and other elements we are comfortable with helps to manage our stress level. According to the research we can heal ourselves by living in spaces that give us that great feeling of relaxation and serenity. Now let s read about psychological effects and social values that our spaces can add to our lives. Susan Clayton, an environmental psychologist at the College of Wooster, states, For many people, their home is part of their self-definition, which is why we do things like decorate our houses and take care of our lawns. These large patches of vegetation serve little real purpose, but they are part of a public face people put on, displaying their home as an extension of themselves. It's hardly rare in our mobile modern society to accumulate several different homes over the course of a lifetime. Maybe that is why we choose to put the most into our home and do our best to grow with that as a self-identifier within the society we live.

3 Image from: blazepress For better or worse, the places you live in play a significant role in how you perceive your world, how you build your social reputation, how you maintain your well-being, and even factor into how you maintain your wealth. Those are very important issues that should be addressed when you are making the decision to build, renovate, or remodel your residential or commercial buildings. In this regard, the role of an architect is quite noteworthy. Many people consider a design budget when they plan for new build or renovate/ remodel their house or work space. Most are aware of the fact that it pays back through the value they add to a building by designing a layout that not only functions in its best way, but also is energy-efficient, pleasant to view and be active in, and will add market value to the property as well as the neighbourhood. Furthermore, the use of architectural services by a licensed or registered architect is a requirement for many building types as it is required by building codes across Canada. I know you re thinking: I thought you were going to tell me how much it costs to hire an architect? I m getting there! First, I needed to clarify the points that form the other end of a mutual transaction: what you receive and what you give. Now, after reading the rest of this article you have the whole map under your fingertips and are ready to go!

4 The information about cost of hiring an architect to design residential or commercial spaces in Canada, the methods, and the calculation considerations I m going to expose you to is excerpt from The Royal Architectural Institute of Canada (RAIC) 2009 s guide. This guide has been indorsed by Ontario Association of Architects (OAA), Manitoba Association of Architects (MAA), Association of Architects in Private Practice of Québec (AAPPQ), Ordre des Architectes du Québec (OAQ), Architects Association of New Brunswick (AANB), Architects Association of Prince Edward Island (AAPEI), Nova Scotia Association of Architects (NSAA), Newfoundland and Labrador Association of Architects (NLAA), Northwest Territories Association of Architects (NWTAA), and is supported in principle by Saskatchewan Association of Architects (SAA). There are several different methods of calculation of architect fees, but the most common methods are: Lump Sum or Fixed Fee Time basis Percentage-based Fee The architect and the client might choose one or a combination of two or more methods mentioned above. They might agree on one method for one phase of the project and another method for another phase. They are able to negotiate and agree on what works best for the both of them. Now we need to get a bit more into the details of each method to figure out how each works. This part may sound a bit boring, but you need to have a good grasp of each method to be fully equipped when you sit to discuss the fees with your architect. Below is a simplified version of complicated material so please bear with me and read on. 1. Lump Sum or Fixed Fee A lump sum or fixed fee is an amount negotiated with the client for professional services that can be defined at the outset of the project. This arrangement is only suitable if the following variables can be determined by your architect: Scope of the project The schedule for design and approvals The construction schedule Other variables related to the project in all phases When an architect offers a fixed fee it means s/he and consultants have precisely calculated and prepared a comprehensive estimate of work hours and overhead costs. The fee becomes effectively a fixed price unless some changes would apply that are beyond the architect s hand or the client changes their mind; in the case of these changes occurring the fee would be re-evaluated. 2. Time Basis Time basis fees are charged on an agreed-to hourly or daily (per diem) rate. This method of compensation is useful when the services are difficult to determine in advance or they might appear to be short in duration. Time-basis fees are typically used for the following: Services which are not well defined Pre-design services Partial services Additional services Conceptual design For a particular phase of the project, such as general / field review For services as an expert witness

5 Renovation projects Preparation of record drawings Specialist expertise or services The actual hourly rates vary across Canada and by the level of experience, seniority of the architect and staff, and/or the pricing strategies of the architectural firm. Architects are professionals with extensive training (sometimes the internship and licensing process for architects is considerably longer than that for other professionals, including medical doctors or lawyers) and therefore the hourly rates for architects will correspond to the local market, to the architect s experience and expertise, and to the rates of other licensed professionals in the region. Hourly billing can utilize fixed dollar rates (such as $250 per hour) or they can use a fee multiplier. There are two types of multipliers: Direct Salary Expenses multiplier and Direct Personnel Expenses multiplier, the latter being the most common. The hourly or per diem rates for architects and their staff should be agreed at the outset and, additionally, the client and architect should agree upon a time period for review and adjustment of the hourly rates (perhaps annually) in order to adjust for inflation and other factors. 3. Percentage-based fee This is the most common and the most flexible method to calculate architectural compensation in Canada. A percentage-based fee is a method of compensation which links the fee for the architect s services to a percentage of the construction cost of the project (defined below this section). The percentage will vary depending on the type of building, the construction value, and the type of construction contract, and some other variables. This method has the flexibility to be calculated based on the scope of architectural services in two ways: Calculate architectural fees on a net basis excluding all engineering and specialist consultant fees Calculate architectural fees including the normal basic engineering services for structural, mechanical, and electrical engineering Generally speaking, percentage-based fees are based on sliding scales taking into account both the size and complexity of the project and the construction cost. The fee indicated on the sliding scale is the starting point for discussion and both parties will bring up their points and decide on the final figure; it is likely several adjustments might come up during the process. Generally, services are rendered and payments are made progressively. Then when the project is completed the final accounting will be conduct to cover any discrepancy with the original agreed upon total. Construction Costs The construction costs are the basis for calculating the architect s fee when using the percentage method of compensation. It is important for the client to have a full understanding of the terms and definitions for construction costs. Below I try to shed some light on the subject. Construction cost is the total contract amount, including all project elements specified by the architect or an eligible person on behalf of the architect permit fees, contingency amounts, and all applicable taxes. Construction cost should be estimated as determined by the architect at market rates at the anticipated time of construction. Please note that the construction cost is solely extracted and calculated from the construction project itself. It doesn t include the compensation of the architect, the architect s consultants, the land cost, or other costs that are the client s responsibility. Whereas, if you have a construction manager or general contractor their fees are included in the cost of construction.

6 Now that you know what the construction cost is, I m going to show you two options you might choose from when signing an agreement with your architect. Again note that both client and architect should agree on the selected method. Calculated fee is merely based on a percentage of the final construction cost and the fee is adjusted for previous phases to include any changes in the scope of work or any change during the construction process Percentage fee is calculated based on cost estimates as the project progresses and the fee for earlier phases is not adjusted retrospectively If both ends agree on the second approach with development of the project, estimates of the construction cost are further refined until the actual contract price or construction cost is known. The amount usually is adjusted again during construction based on the agreed amounts at the beginning of each phase. So we saw that the architectural services adds financial and spiritual value to your life while it usually costs only 10% of total of all design and construction costs. As I said, if you do a quick calculation you will find out that it is almost 0.01% of the lifecycle costs for owning and operating a facility or home, according to RAIC s 2009 guide. Check out the diagram below: Diagram from: RAIC 2009 Now really, who s afraid of design and architectural costs? Now that you have all this knowledge feel free to share this article written by the experienced people at ASM-Architect with everyone and anyone that may be considering building or renovating their home or business. Sharing is caring! We love to hear from you! Please leave a comment below and let us know how you think about this article. Our audiences and ourselves like to know about your experiences about architect fees percentage and compensation, please share it with us! Cheers, Naz

7 References: Beck, J., The Psychology of Home: Why Where You Live Means So Much?, Atlantic, Online. From < Blazepress, Online. From: < > RAIC, The Value of an Architect, A Guide To Determining Appropriate Fees for The Services of an Architect, pp 4-9. University of Minnesota, How Does Your Personal Environment Impact Your Wellbeing?, Online. From: <

Internship In Architecture Program

Internship In Architecture Program Internship In Architecture Program Canadian Architectural Licensing Authorities Third Edition, January 2012 Internship In Architecture Program (IAP) Manual Canadian Architectural Licensing Authorities

More information

Between April 1, 2016 and May 31, 2016 Equestrian Canada welcomed coaches and instructors to participate in a National Coaching Survey.

Between April 1, 2016 and May 31, 2016 Equestrian Canada welcomed coaches and instructors to participate in a National Coaching Survey. July 14, 2016 1 2 Between April 1, 2016 and May 31, 2016 Equestrian Canada welcomed coaches and instructors to participate in a National Coaching Survey. The National Coaching Survey garnered 788 respondents

More information

Operating revenue for the employment services industry rose 9.5% in 2012, increasing to $11.5 billion.

Operating revenue for the employment services industry rose 9.5% in 2012, increasing to $11.5 billion. Catalogue no. 63-252-X. Service bulletin Employment Services 2012. Highlights Employment services, 2012 Operating revenue for the employment services industry rose 9.5% in 2012, increasing to $11.5 billion.

More information

Operating revenues of businesses in the Employment Services Industry decreased 7.1% in 2009, dropping to $8.7 billion from a year earlier.

Operating revenues of businesses in the Employment Services Industry decreased 7.1% in 2009, dropping to $8.7 billion from a year earlier. Catalogue no. 63-252-X. Service bulletin Employment Services 2009. Highlights Operating revenues of businesses in the Employment Services Industry decreased 7.1% in 2009, dropping to $8.7 billion from

More information

Catalogue no X. Electric Power Generation, Transmission and Distribution

Catalogue no X. Electric Power Generation, Transmission and Distribution Catalogue no. 57-202-X Electric Power Generation, Transmission and Distribution 2006 How to obtain more information For information about this product or the wide range of services and data available from

More information

White Paper: Executive Search Firm How to Engage and Utilise Them Successfully. By Simon Fransca Khan of Leading Headhunters Hunter & Chase

White Paper: Executive Search Firm How to Engage and Utilise Them Successfully. By Simon Fransca Khan of Leading Headhunters Hunter & Chase White Paper: Executive Search Firm How to Engage and Utilise Them Successfully. By Simon Fransca Khan of Leading Headhunters Hunter & Chase Introduction Engaging an Executive Search firm or a Headhunter

More information

Council of the Federation Founding Agreement

Council of the Federation Founding Agreement Council of the Federation Founding Agreement Preamble Premiers agreed to create a Council of the Federation, as part of their plan to play a leadership role in revitalizing the Canadian federation and

More information

The WIT List. When in Transition Workbook

The WIT List. When in Transition Workbook The WIT List When in Transition Workbook A special message from Susan Bradley, CFP, CFT When a big change occurs and you begin your transition to a new life chapter, it can be surprising to find there

More information

XpertHR Podcast. Original XpertHR podcast: 22 September 2017

XpertHR Podcast. Original XpertHR podcast: 22 September 2017 XpertHR Podcast Original XpertHR podcast: 22 September 2017 Hi and welcome to this week s XpertHR podcast with me, Ellie Gelder. Now TUPE, possibly not a term that inspires enthusiasm amongst a lot of

More information

Communication Is Hard

Communication Is Hard Communication Is Hard It s not just you and it s not just now. It always has been hard for one human being to come to a full understanding with another human being. We literally don t see the world the

More information

Nationally Quality Assured by Child Care Aware

Nationally Quality Assured by Child Care Aware Child Care Center Planning Checklist This document was adapted from the Child Care Center Facility Development Checklists created by Building Child Care Project, a California statewide collaborative designed

More information

CROSS-CANADA DEFINITION OF UNION PRIVATE SECTOR. Statute s Definition of Trade Union Union or Labour Organization

CROSS-CANADA DEFINITION OF UNION PRIVATE SECTOR. Statute s Definition of Trade Union Union or Labour Organization CROSS-CANADA DEFINITION OF UNION PRIVATE SECTOR Jurisdiction Statute Uses Trade Union? Legislation Reference Statute s Definition of Trade Union Union or Labour Organization Canada Yes Trade Union s.3(1)

More information

Payroll & Vacations: Is Your Organization Compliant?

Payroll & Vacations: Is Your Organization Compliant? One of the biggest anxieties for payroll professionals is dealing with annual vacations. While it may seem like a simple and straightforward aspect of the employment relationship, it is can be quite complex.

More information

If you have experience and academic. The Applied Science and Engineering Technology Professions in Canada BUILDING TECHNOLOGY

If you have experience and academic. The Applied Science and Engineering Technology Professions in Canada BUILDING TECHNOLOGY The Applied Science and Engineering Technology Professions in Canada If you have experience and academic credentials in applied science or engineering, a career as a certified technician or technologist

More information

Project Procurement Considerations in This Market. October 14, 2016

Project Procurement Considerations in This Market. October 14, 2016 Project Procurement Considerations in This Market October 14, 2016 Overview Thank you for being here! Introduction About QBS Colorado Project Delivery Methods Market Information Federal & State Information

More information

OPERATING YOUR LRIS FOR FUN and PROFIT & LET S DO THE NUMBERS

OPERATING YOUR LRIS FOR FUN and PROFIT & LET S DO THE NUMBERS American Bar Association LRIS Workshop Oct. 23-26, 2002 OPERATING YOUR LRIS FOR FUN and PROFIT & LET S DO THE NUMBERS Presented by: Marion Smithberger, Director, Columbus Bar Association LRS Janet B. Diaz,

More information

Collective Agreement Libraries by Canadian Jurisdiction

Collective Agreement Libraries by Canadian Jurisdiction Collective Agreement Libraries by Canadian Jurisdiction Government of Canada (An incomplete source of Federally and provincially regulated CA s across Canada) Collective bargaining information can be found

More information

The Secrets of Spiritual Marketing

The Secrets of Spiritual Marketing The Secrets of Spiritual Marketing is written for the talented and gifted natural therapists of this world. Truth be told, most natural therapists are excellent at what they do. They have undertaken all

More information

IN THE ABSENCE OF GOOD DATA ONE CANNOT MAKE GOOD BUSINESS DECISIONS

IN THE ABSENCE OF GOOD DATA ONE CANNOT MAKE GOOD BUSINESS DECISIONS ONE CANNOT MAKE GOOD BUSINESS DECISIONS Ellen Freedman, CLM Law Practice Management Coordinator Pennsylvania Bar Association Please indulge me for a minute: reread the title of this article. OK, now one

More information

BNA, INC. Workforce B T Strategies M

BNA, INC. Workforce B T Strategies M BNA, INC. Workforce B T Strategies M A SUPPLEMENT TO HUMAN RESOURCES REPORT VOL. 25, NO. 6 ISSN 1523-2832 JUNE 2007 Reproduced with permission from Workforce Strategies, Vol. 25, No. 6, 6/25/2007. Copyright

More information

Replacing Kitec Plumbing in your high rise condominium

Replacing Kitec Plumbing in your high rise condominium Replacing Kitec Plumbing in your high rise condominium A Quick Guide for property managers to help navigate the complex process from start to finish. Prepared by Canadian Design and Construction Inc. (CDC).

More information

An Employer s Guide to Conducting Harassment Investigations

An Employer s Guide to Conducting Harassment Investigations Conducting If you are a manager or supervisor, a complaint of harassment brought to you by an employee can be a daunting challenge and a potential headache. You can hope that one never lands on your desk,

More information

Eligibility Criteria and Evaluation Questionnaire for Selecting Newspapers on Government of Canada Media Planning Cost Guides

Eligibility Criteria and Evaluation Questionnaire for Selecting Newspapers on Government of Canada Media Planning Cost Guides Eligibility Criteria and Evaluation Questionnaire for Selecting Newspapers on Government of Canada Media Planning Cost Guides INSTRUCTIONS Before completing this application form, please note the following:

More information

Coordination of Consultants

Coordination of Consultants Coordination of Consultants Ontario Association of Architects Practice Tip PT.27 Version 1.0 May 21, 2012 2012 OAA, all rights reserved. Persons who are not members of the OAA must obtain written permission

More information

Mitigating Implicit Bias in Interviewing

Mitigating Implicit Bias in Interviewing Mitigating Implicit Bias in Interviewing Implicit Bias and Stereotype Threat A quarter century ago, most psychologists believed that human behavior was primarily guided by conscious thoughts and feelings.

More information

A SUPPLIER'S GUIDE TO GOODS PROCUREMENT IN THE GOVERNMENT OF PRINCE EDWARD ISLAND. Procurement Services Office of the Comptroller

A SUPPLIER'S GUIDE TO GOODS PROCUREMENT IN THE GOVERNMENT OF PRINCE EDWARD ISLAND. Procurement Services Office of the Comptroller A SUPPLIER'S GUIDE TO GOODS PROCUREMENT IN THE GOVERNMENT OF PRINCE EDWARD ISLAND Procurement Services Office of the Comptroller Revised: June 2009 This publication summarizes the steps involved in Goods

More information

HOW YOUR CAREER BACKGROUND CAN HELP YOU BECOME A BUSINESS ANALYST

HOW YOUR CAREER BACKGROUND CAN HELP YOU BECOME A BUSINESS ANALYST By Laura Brandenburg Lesson Objective: After completing this lesson, you ll be able to identify strengths from your career background that will directly support your transition into business analysis.

More information

#1 Misalignment of internal and external resources

#1 Misalignment of internal and external resources It must be remembered that there is nothing more difficult to plan, more doubtful of success, nor more dangerous to manage, than the creation of a new system. For the initiator has the enmity of all who

More information

Why Employees Succeed, Fail, and Leave

Why Employees Succeed, Fail, and Leave MANAGEMENT DEVELOPMENT Why Employees Succeed, Fail, and Leave By Markku Kauppinen 44 AFSM International www.afsmi.org Most services organizations consider their people to be their most valuable asset,

More information

How to Find, Select and Engage an Architect Using Quality Based Selection (QBS)

How to Find, Select and Engage an Architect Using Quality Based Selection (QBS) How to Find, Select and Engage an Architect Using Quality Based Selection (QBS) It is unwise to pay too much, but it is worse to pay too little. When you pay too much, you lose a little that is all. When

More information

Executive Perspective Unique Viewpoints from Industry Leaders

Executive Perspective Unique Viewpoints from Industry Leaders Mark Marron CEO and President, eplus Editor s Note: Mark Marron became the Chief Executive Officer and President of eplus inc. on August 1, 2016. He began his career at eplus in 2005 as Senior Vice President

More information

TABLE OF CONTENTS Highlights... 2 Quebec market trends... 5 Detailed results... 13

TABLE OF CONTENTS Highlights... 2 Quebec market trends... 5 Detailed results... 13 About this document This report presents the results of the seventh edition of the Salary Increase Survey. It contains segmented data and a detailed analysis by Normandin Beaudry's compensation experts.

More information

General Introduction

General Introduction Retention Guidelines for Common Administrative Records of the Government of Canada General Introduction Final Version, December 11, 2006 Table of Contents Overview Introduction Purpose and content of these

More information

PROVINCIAL / TERRITORIAL MAPPING OF HUMAN RESOURCES ISSUES

PROVINCIAL / TERRITORIAL MAPPING OF HUMAN RESOURCES ISSUES PROVINCIAL / TERRITORIAL MAPPING OF HUMAN RESOURCES ISSUES Supporting Employers in Canada s ECEC Sector Child Care Human Resources Sector Council Prepared for the Child Care Human Resources Sector Council

More information

Saskatchewan Labour Force Statistics

Saskatchewan Labour Force Statistics Saskatchewan Labour Force Statistics June 2017 UNADJUSTED DATA According to the Statistics Canada Labour Force Survey during the week covering June 11 th to 17 th,, 2017, there were 579,800 persons employed

More information

Volunteers in Arts and Culture Organizations in Canada

Volunteers in Arts and Culture Organizations in Canada Volunteers in Arts and Culture Organizations in Canada Hill Strategies Research Inc. http://www.hillstrategies.com Hill Strategies Research Inc., November 2003 Research series on the arts, Vol. 2 No. 1

More information

Marginal Costing Q.8

Marginal Costing Q.8 Marginal Costing. 2008 Q.8 Break-Even Point. Before tackling a marginal costing question, it s first of all crucial that you understand what is meant by break-even point. What this means is that a firm

More information

Top 10 Marketing Mistakes Even the Smartest Companies Make And How You Can Avoid Them

Top 10 Marketing Mistakes Even the Smartest Companies Make And How You Can Avoid Them Top 10 Marketing Mistakes Even the Smartest Companies Make And How You Can Avoid Them By Susan LaPlante Dube & Maureen O Grady Condon, MS www.precisionmarketinggroup.com Top 10 Marketing Mistakes Even

More information

Model for Financial Success

Model for Financial Success Model for Financial Success Discover: Preparing Your Approach Welcome to the Model for Financial Success, Preparing Your Approach. 1 Objectives 2 Conducting a Powerful Discovery Meeting The first meeting,

More information

DRAFT MINUTES / RECORD OF DISCUSSION

DRAFT MINUTES / RECORD OF DISCUSSION Federal Provincial and Territorial Deputy Minister Meeting December 15, 2016 DRAFT MINUTES / RECORD OF DECEMBER 15, 2016 1:00 P.M. ET CHAIR PURPOSE OF MEETING SECRETARY DEPUTY MINISTER REPRESENTATION AND

More information

32 BETTER SOFTWARE JULY/AUGUST 2009

32 BETTER SOFTWARE JULY/AUGUST 2009 32 BETTER SOFTWARE JULY/AUGUST 2009 www.stickyminds.com Why automate? This seems such an easy question to answer; yet many people don t achieve the success they hoped for. If you are aiming in the wrong

More information

Request for Quote. Social Media Specialist. Bippi, Inc 1606 N Willow View Road Suite 2J1 Urbana IL RFQ released: 07/01/2017

Request for Quote. Social Media Specialist. Bippi, Inc 1606 N Willow View Road Suite 2J1 Urbana IL RFQ released: 07/01/2017 Bippi, Inc 1606 N Willow View Road Suite 2J1 Urbana IL 61801 Request for Quote Social Media Specialist RFQ released: 07/01/2017 Deadline for Questions: 5PM 07/26/2017 Deadline for Quotes: 5PM 08/15/2017

More information

Innovative Marketing Ideas That Work

Innovative Marketing Ideas That Work INNOVATIVE MARKETING IDEAS THAT WORK Legal Disclaimer: While all attempts have been made to verify information provided in this publication, neither the Author nor the Publisher assumes any responsibility

More information

APPLICATION CHECKLIST VESSEL OPERATION RESTRICTION REGULATIONS

APPLICATION CHECKLIST VESSEL OPERATION RESTRICTION REGULATIONS APPLICATION CHECKLIST VESSEL OPERATION RESTRICTION REGULATIONS GENERAL INFORMATION This checklist will help local authorities prepare applications for Vessel Operation Restriction Regulations (VORR). Transport

More information

COMPENSATION PLANNING CYCLE

COMPENSATION PLANNING CYCLE 5 STEPS FOR ENSURING A SUCCESSFUL COMPENSATION PLANNING CYCLE Introduction Compensation planning is one of the most important processes in any organization, but it can also be the most challenging. Each

More information

Enhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports

Enhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports Enhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports Webinar Question & Answer Session Transcript June 23, 2010 Dave Lissy, Chief Executive Officer, Bright Horizons Family

More information

My Top 19 Customer Service Tips

My Top 19 Customer Service Tips My Top 19 Customer Service Tips by Future Executive Senior Sales Director Laura A. Schmidt January 2003 1. Getting the products to the customers: Have padded mailing envelopes ready at all times. The least

More information

CCME. Canadian Council of Ministers of the Environment. Le Conseil canadien des ministres de l environnement

CCME. Canadian Council of Ministers of the Environment. Le Conseil canadien des ministres de l environnement Canadian Council of Ministers of the Environment CCME Le Conseil canadien des ministres de l environnement A CANADA-WIDE ACCORD ON ENVIRONMENTAL HARMONIZATION VISION Governments working in partnership

More information

Linda Carrington, Wessex Commercial Solutions

Linda Carrington, Wessex Commercial Solutions Linda Carrington, Wessex Commercial Solutions Linda Carrington has worked with ISO 9001 accredited systems throughout her career, in businesses as diverse as oil and gas, construction, defence and shipping.

More information

SMALL CONTRACTORS INITIATIVE ASSESSMENT TOOL USER S GUIDE

SMALL CONTRACTORS INITIATIVE ASSESSMENT TOOL USER S GUIDE SMALL CONTRACTORS INITIATIVE ASSESSMENT TOOL USER S GUIDE SMALL CONTRACTORS INITIATIVE Assessment Tool User s Guide OVERVIEW OF THE INITIATIVE Federally funded construction projects represent substantial

More information

Marketing Expertise Delivered

Marketing Expertise Delivered Marketing Expertise Delivered How Constant Contact Solution Providers Help Small Businesses 2014 Copyright Constant Contact, Inc. 14-3879 CONSTANT CONTACT SOLUTION PROVIDER PROGRAM partnersupport@constantcontact.com

More information

Alumnae-Students Professional Mentoring Program

Alumnae-Students Professional Mentoring Program Alumnae-Students Professional Mentoring Program Dear S2S Alumnae-Students Professional Mentoring Program Participant, Congratulations, you are about to embark on an exciting journey of growth and discovery.

More information

Mazzitti & Sullivan EAP Services Notice of Privacy Practices

Mazzitti & Sullivan EAP Services Notice of Privacy Practices This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. Mazzitti & Sullivan EAP Services Notice of

More information

Effective Negotiations

Effective Negotiations Why Negotiations? We desire a different situation There are better options available Save money, make more money Business success Because the boss asked us to There is something we want Opportunities for

More information

Putting Workforce Analytics to Work: Achieving Objectives and Realizing Outcomes

Putting Workforce Analytics to Work: Achieving Objectives and Realizing Outcomes Putting Workforce Analytics to Work: Achieving Objectives and Realizing Outcomes Workforce analytics turns people and business data into actionable intelligence. If you re in HR, you ve no doubt noticed

More information

Canadian International Merchandise Trade

Canadian International Merchandise Trade Catalogue no. 65-001-X Vol. 69, no. 7. Canadian International Merchandise Trade. Statistical tables Table 1 Merchandise trade of Canada, balance of payments basis, seasonally adjusted - Current dollars

More information

Canadian International Merchandise Trade

Canadian International Merchandise Trade Catalogue no. 65-001-X Vol. 69, no. 9. Canadian International Merchandise Trade. Statistical tables Table 1 Merchandise trade of Canada, balance of payments basis, seasonally adjusted - Current dollars

More information

Canadian International Merchandise Trade

Canadian International Merchandise Trade Catalogue no. 65-001-X Vol. 69, no. 12. Canadian International Merchandise Trade. Statistical tables Table 1 Merchandise trade of Canada, balance of payments basis, seasonally adjusted - Current dollars

More information

Canadian International Merchandise Trade

Canadian International Merchandise Trade Catalogue no. 65-001-X Vol. 66, no. 9. Canadian International Merchandise Trade. Statistical tables Table 1 Merchandise trade of Canada, balance of payments basis, seasonally adjusted Current dollars Export

More information

A GUIDE TO INDEPENDENT FINANCIAL ADVICE & OUR SERVICES

A GUIDE TO INDEPENDENT FINANCIAL ADVICE & OUR SERVICES A GUIDE TO INDEPENDENT FINANCIAL ADVICE & OUR SERVICES All advisers are regulated by the Financial Conduct Authority (FCA). The FCA regulates financial firms providing services to consumers and maintains

More information

Mentors: Measuring Success

Mentors: Measuring Success Mentors: Measuring Success Your success is measured by many milestones. Your Mentee may realize for the first time that he/she has potential is confident and self-assured values education and the learning

More information

Anytime Adviser New Car Buying Coach

Anytime Adviser New Car Buying Coach Anytime Adviser New Car Buying Coach Welcome. This interactive guide offers you strategies for getting the best deal on a new car. Let's begin. Interested in a little guidance to negotiate your best deal

More information

Good morning everyone,

Good morning everyone, Good morning everyone, My name is Elana Lamesse I am a Probation and Parole Officer and I am also the President of the Probation Officers Association of Ontario. POAO i s a voluntary, non profit organization

More information

Business Development Questionnaire

Business Development Questionnaire Date Received Name: Address: Phone: Zip Code For office use only Date Called Response Initials I request business management counseling from the Small Business Development Center and the Small Business

More information

Lee Ann Szelog. Lee Ann Szelog Simply Put, LLC

Lee Ann Szelog. Lee Ann Szelog Simply Put, LLC The Art of Human Relations is a professional development class that expands the capacity of employees to be top-performers who will put the human back into service, thereby enhancing their ability to attract,

More information

Lead To Conversion For more information visit:

Lead To Conversion For more information visit: ceocfointerviews.com All rights reserved! Issue: June 29, 2015 The Most Powerful Name in Corporate News Full-Service Digital Agency offering Brand Identity Establishment/Rebranding, Responsive Website

More information

The Board s Role in Fundraising: A Strategic Approach

The Board s Role in Fundraising: A Strategic Approach The Board s Role in Fundraising: A Strategic Approach When the board meeting agenda turns to fundraising, board members may get a little uncomfortable. Why? Because they know that one of these days, if

More information

Beyond the Boundaries

Beyond the Boundaries Beyond the Boundaries of Sourcing Category managers emerge as leaders 2 Beyond the Boundaries of Sourcing Category managers emerge as leaders Let s call 2020 the Year of the Category Manager. By then,

More information

GUIDE. A Modern Communicator s Guide to Corporate Communications

GUIDE. A Modern Communicator s Guide to Corporate Communications GUIDE A Modern Communicator s Guide to Corporate Communications Let s start with hello Companies like yours are starting to realize that communication is more than just a monthly newsletter. In a time

More information

The Chicago School. Member Engagement & Loyalty

The Chicago School. Member Engagement & Loyalty The Chicago School Member Engagement & Loyalty Good afternoon, everyone. Thank you for attending our session, The Chicago School: Member Engagement & Loyalty. I m Pablo Anaya, Membership and Individual

More information

THE EXPERIENCE OF CUSTOMER EXPERIENCE HOW TO TRANSFORM VISION INTO VALUE. of Customer

THE EXPERIENCE OF CUSTOMER EXPERIENCE HOW TO TRANSFORM VISION INTO VALUE. of Customer The Experience of Customer Experience. THERE IS A FUNDAMENTAL TRUTH for ANYONE INVOLVED IN IMPROVING THEIR CUSTOMER EXPERIENCE that no one likes to talk about AND IT GOES SOMETHING LIKE THIS... As business

More information

WINNING TOMORROW S CLIENT: THE SELF-MANAGING CLIENT ATTRACTION PROCESS FOR MANAGEMENT CONSULTANCIES

WINNING TOMORROW S CLIENT: THE SELF-MANAGING CLIENT ATTRACTION PROCESS FOR MANAGEMENT CONSULTANCIES WINNING TOMORROW S CLIENT: THE SELF-MANAGING CLIENT ATTRACTION PROCESS FOR MANAGEMENT CONSULTANCIES CONTENTS... ABOUT RESULTS THE ARC HOW TO GET IT DONE HAVE US DO IT FOR YOU... CUSTOM CAP PRICING P. 3

More information

Forming alliances with other firms: Expand your service offerings and ensure quality

Forming alliances with other firms: Expand your service offerings and ensure quality Forming alliances with other firms: Expand your service offerings and ensure quality Bringing in new clients is a concern for many accounting firms. In fact, in the most recent PCPS Top Issues survey,

More information

Results from the National Municipal Adaptation Survey

Results from the National Municipal Adaptation Survey Canada NMAP Results Results from the National Municipal Adaptation Survey Since the Intergovernmental Panel on Climate Change (IPCC) issued its consensus reports on climate change, the global science and

More information

Real Estate Marketing Mistakes to Avoid

Real Estate Marketing Mistakes to Avoid Real Estate Marketing Mistakes to Avoid And What to Do Instead Before you go on your next listing appointment, write your next email or send another just listed flyer. Take a look at these 3 common marketing

More information

Lessons Learned. Transferable Skills Tasha Maddison, University of Saskatchewan

Lessons Learned. Transferable Skills Tasha Maddison, University of Saskatchewan Lessons Learned Transferable Skills Tasha Maddison, University of Saskatchewan Notes from the presentation are included on separate slides that were not part of the original presentation. OVERVIEW Foundation

More information

Co-operative housing design: experiences from Thailand

Co-operative housing design: experiences from Thailand Co-operative housing design: experiences from Thailand Presented by Supicha Tovivich- UCL london 18 March 2009, the Arts Tower, University of Sheffield Ten Bangkok This is a co-operative housing project

More information

Summary of Latin America findings April Millennial (Generation Y) Innovation survey

Summary of Latin America findings April Millennial (Generation Y) Innovation survey Summary of Latin America findings April 2013 Millennial (Generation Y) Innovation survey Research information Research approach When? All countries except Brazil: 6 9 March, 2013 Brazil: 26 November 3

More information

The story Unblocking vendor invoices

The story Unblocking vendor invoices The story Unblocking vendor invoices About the App: The transactional App Unblocking vendor invoices is designed to simplify the life of the accounts payables accountant. The app allows him/her to check

More information

Presentation for the New York State Bar Association. Keith Emmer Startegix LLC

Presentation for the New York State Bar Association. Keith Emmer Startegix LLC Presentation for the New York State Bar Association Keith Emmer Startegix LLC 212.920.9205 keith@startegix.com Lawyers and Public Relations Lawyers are a Great Fit for PR! U.S. Media Consumption How much

More information

Operational Plan Atlantic Canada Acadian Tourism Commission Commission du tourisme acadien du Canada Atlantique (CTACA)

Operational Plan Atlantic Canada Acadian Tourism Commission Commission du tourisme acadien du Canada Atlantique (CTACA) Operational Plan 2017-2020 Atlantic Canada Acadian Tourism Commission Commission du tourisme acadien du Canada Atlantique (CTACA) 1 INVITATION The Commission du tourisme acadien du Canada (CTACA) is seeking

More information

I will be dependent on the Technology Business Planning Manager being open to sharing their experiences

I will be dependent on the Technology Business Planning Manager being open to sharing their experiences Development plan Name: Jenna Hanson Membership number: 24681012 Covering the period from: January to December What do I want/need to learn? What will I do to achieve this? What resources or support will

More information

TickITplus Implementation Note

TickITplus Implementation Note Title Understanding Base Practices Requirement Sizing Date April 2015 Reference TIN015-1504 Originator Dave Wynn Version v1r0 Key Terms Base Practices, Implementation, Requirements, Sizing, Estimating,

More information

Remarks by Baudouin Prot Chief Executive Officer, BNP Paribas

Remarks by Baudouin Prot Chief Executive Officer, BNP Paribas Remarks by Baudouin Prot Chief Executive Officer, BNP Paribas FPA Financial Services Dinner February 21, 2007 Ladies and gentleman, dear friends of New York. Thank you and good evening to everyone. I'm

More information

Copyright 2012, Business Directors New Zealand Limited, Graeme Owen,

Copyright 2012, Business Directors New Zealand Limited, Graeme Owen, 1 of 13 Welcome Thank you for visiting the successful builder site and for downloading this e book. In it you will find three of the reasons I have found that builders lose money and how to fix these in

More information

WRCOG s Transportation Uniform Mitigation Fee (TUMF) Western Riverside Council of Governments

WRCOG s Transportation Uniform Mitigation Fee (TUMF) Western Riverside Council of Governments Slide 1 WRCOG s Transportation Uniform Mitigation Fee (TUMF) I wanted to talk to you very quickly about a program that we have had in place now for two years. It's probably known to most, if not all, of

More information

FutureMetrics LLC 8 Airport Road Bethel, ME 04217, USA

FutureMetrics LLC 8 Airport Road Bethel, ME 04217, USA Why is the Heating Pellet Market in Canada so Small? Why One Province Will Soon Embrace Pellets for Heating! By William Strauss, PhD October 30, 2015 The US heating pellet market consumes an estimated

More information

THE BEGINNER S GUIDE TO CHURCH AUTOMATION

THE BEGINNER S GUIDE TO CHURCH AUTOMATION THE BEGINNER S GUIDE TO CHURCH AUTOMATION There s never been a more exciting time to be administering a church. Think for a moment about all the ways that technology has completely transformed the way

More information

The Problems of and the Solutions for Pay Compression

The Problems of and the Solutions for Pay Compression The Problems of and the Solutions for Pay Compression This article first appeared in the February 2013 issue in HR News. By Jim Fox and Bruce Lawson Compensation Consulting, Arthur J. Gallagher & Co. It

More information

Delegation Skills. Who does what in your organization? What is delegated? Learn to say NO! Delegation Skills Job Satisfaction - Balance

Delegation Skills. Who does what in your organization? What is delegated? Learn to say NO! Delegation Skills Job Satisfaction - Balance Delegation Skills Who does what in your organization? What is delegated? Learn to say NO! Delegation Skills Job Satisfaction - Balance Who Does What? Superintendent Admin. Assist. Business Manager Admission

More information

How to Finally Write Those Payroll Procedures Presented on Monday, November 13, 2017

How to Finally Write Those Payroll Procedures Presented on Monday, November 13, 2017 How to Finally Write Those Payroll Procedures Presented on Monday, November 13, 2017 1 2016 The Payroll Advisor 2 Housekeeping 3 Credit Questions Today s topic Speaker 2016 The Payroll Advisor To earn

More information

CASE STUDY. Strengths-based Recruitment: One company s success recruiting apprentices with a strengths approach

CASE STUDY. Strengths-based Recruitment: One company s success recruiting apprentices with a strengths approach CASE STUDY Strengths-based Recruitment: One company s success recruiting apprentices with a strengths approach Engaging Minds worked with Lloyd s Register in the autumn of 2016 to develop a strengthsbased

More information

Tips for Hiring a Consultant. Why hire a consultant

Tips for Hiring a Consultant. Why hire a consultant Tips for Hiring a Consultant Why hire a consultant When your organization is faced with problems that won't go away, a consultant may be your answer. In the long run, you can save time and money by funding

More information

Angie s List overview

Angie s List overview Angie s List overview What is Angie s List? Inspired by the difficulty her co-founder had finding reliable contractors in Columbus, Ohio, Angie Hicks went door-to-door recruiting and collecting reviews

More information

Stepping Forward Together: Creating Trust and Commitment in the Workplace

Stepping Forward Together: Creating Trust and Commitment in the Workplace EXCERPTS FROM THE BOOK Stepping Forward Together: Creating Trust and Commitment in the Workplace by Mac McIntire How to Know You ve Made the Right Decision The following is an excerpt from chapter one

More information

WELLBEING PROFESSIONAL / GROUNDED PROGRAM MANAGER

WELLBEING PROFESSIONAL / GROUNDED PROGRAM MANAGER WELLBEING PROFESSIONAL / GROUNDED PROGRAM MANAGER POSITION: RESPONSIBLE TO: CONTACT DURATION: Wellbeing Professional / Grounded Program Manager National Manager, Wellbeing Permanent Reach is a for-purpose

More information

Global Market Research Analysis. Michele Morehouse. University of Phoenix MKT/441. Norma Atkinson

Global Market Research Analysis. Michele Morehouse. University of Phoenix MKT/441. Norma Atkinson Global Market Research Analysis 1 Global Market Research Analysis Michele Morehouse University of Phoenix MKT/441 Norma Atkinson Global Market Research Analysis 2 Overview Sperry/MacLennan is an architectural

More information

E-Myth Money Fundamentals Controlling Your Money

E-Myth Money Fundamentals Controlling Your Money Page 1 b Controlling Your Money "The gratification of wealth is not found in mere possession or in lavish expenditure, but in its wise application." - Miguel de Cervantes, writer and novelist Your Business

More information

The ROI Methodology. Dr Elling Hamso. Event ROI Institute

The ROI Methodology. Dr Elling Hamso. Event ROI Institute Artykuł pochodzi z publikacji: Innowacje w przemyśle spotkań, (Red.) A. Grzegorczyk, J. Majewski, S. Wróblewski, Wyższa Szkoła Promocji, Warszawa 2014 The ROI Methodology Dr Elling Hamso Event ROI Institute

More information

Best Practices for Creating an Open Source Policy. Why Do You Need an Open Source Software Policy? The Process of Writing an Open Source Policy

Best Practices for Creating an Open Source Policy. Why Do You Need an Open Source Software Policy? The Process of Writing an Open Source Policy Current Articles RSS Feed 866-399-6736 Best Practices for Creating an Open Source Policy Posted by Stormy Peters on Wed, Feb 25, 2009 Most companies using open source software know they need an open source

More information