2018 Budget Work Session. August 18, 2017 Brandon Scott Bennett, Code Compliance Director

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1 2018 Budget Work Session August 18, 2017 Brandon Scott Bennett, Code Compliance Director

2 Presentation Overview Code Enforcement Allocation Methodology Impact of Vacancies City Wide Vacancy Summary District 2 Vacancy Summary Code Enforcement Efficiency Upgrades Illegal Dumping Street Sweeping Litter Abatement 2

3 Code Enforcement Metrics 85% of the violations worked by the Neighborhood Code Officers are Priority 1 and 2 Violations (health and safety hazards) 80% of the cases presented to the Building Standards Commission are Priority 1 Violations (hazardous structures) 95% of vacant and open structures are secured within 30 days 9,000 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 0 Jan-14 Apr-14 Jul-14 Oct-14 Jan-15 Apr-15 Jul-15 Oct-15 Jan-16 Apr-16 Jul-16 Oct-16 Jan-17 Apr-17 Jul Priority 1 Priority 2 Priority Abated after 30 days Abated within 30 days Nuisance Abatement Substandard Structures Hazardous Structures 3

4 Neighborhood Code Officer Priority Response Stagnant Water Putrescible Waste Open/Vacant Structures High Grass > 24 Inches Health/Safety Hazards Trash/Debris Accumulation High Grass > 18 Inches < 24 Inches Junk Motor Vehicles Bulk Waste Violations Outside Storage 4

5 Substandard Buildings 5

6 Crime and Grime Comparison

7 Code Compliance Resource Allocation 7

8 Code Enforcement Vacancy Summary FY17 All Department Highlights 4 Officer Retirements 5 Officers Terminated (2 voluntary; 3 involuntary) 2 Officers on Long-Term Medical Leave 1 Officer Deployed for Military Duty for 400+ days 4 Officers Transferred to Specialty Units Current Status Substandard Buildings, Multi-Family and Neighborhood Stability are 100% staffed Anticipate 3 vacancies this month/currently conducting interviews (August 2017) 8

9 Code Enforcement Staffing Council District 2 7 Officers assigned to North District Each Officer covers 2 to 3 Police Patrol Beats Priority given to Spanish Speaking Officers FY 2017 Year to Date: 2 North District officers moved to Substandard Buildings to fill vacancies 1 Officer relocated for family reasons 1 Central District officer transferred to North District to fill a vacancy 9

10 No Vacancy North District Vacancy Example One Vacancy 10

11 Rental Registration and Inspection Program 7 Code Officers/90,000 Units Each cover 6 to 17 Police Patrol Beats Multi-family complexes register annually 3+ units $25 for first unit $10 for additional units Officers enforce Minimum Building Standards Officers inspect multi-family complexes once every 2 years for passing scores Officers inspect multi-family complexes once every year for failing scores Inspect tenant/citizen complaints Perform follow-up inspections for compliance Coordinate closely with Police on Nuisance Properties 11

12 Code Enforcement Efficiency Upgrades $250,000 budgeted for software upgrades CodeOps (computer tracking system) Home grown program No license or program fees Upgrades Build out remaining modules Better capture data and history Advanced reporting Routing capabilities Currently working with the auditors on a CodeOps audit Estimated completion of audit end of FY17 Customer Relation Manager (CRM) went live Tuesday Call Center now uses CRM for Code Enforcement complaints New Code Beats go into effect tonight to match Police s new Patrol Beats 12

13 Illegal Dumping Trend Illegal Dump Tons Collected by Year

14 Illegal Dump Removals for FY Five crews picked up 28,041 illegal dumps in 3 years Work Order Source Total Call Center ( /Phone/Web) 1,566 1,937 1,491 4, % Solid Waste Staff 4,566 6,567 2,649 13, % Code Compliance Officers 2,218 4,341 2,706 9, %

15 Winter 2016: Two Regenerative Air Sweepers primary sweepers Two smaller mechanical parking lot sweepers used when primary sweepers being repaired and by Drop off station staff during down times Two designated operators work 4 ten hour shifts/week Street Sweeping Sweep arterial roads and areas around on-ramps and offramps in all districts (Non-residential) Sweep average 22 miles per shift and 30 cubic yards of material removed from the streets per week Anticipate improved efficiencies in both miles swept and material removed from streets as program matures

16 Standard Street Sweeper Routes

17 Litter/Nuisance Abatement Team (10 staff) FY2016 FY2017 ROW Litter Sweeps ROW Lane Miles 1,045 1,262 Community Service Workers 1, Avg Community Service Worker/Day

18 Spring of 2017 Added 5 MadVacs Reduces time to clean highly littered right of ways by more than 50% Reduces time and hazards cleaning up homeless camps Used by Litter Abatement Crews and Drop off station staff

19 Lancaster Corridor Added 14 Trash Cans Presbyterian Night Shelter CLEAN SLATE Team cleaning 5.34 miles twice/day since December 2016 Have removed 1,760 cubic yards of trash (equal to 60, 30 yard roll-offs)

20 East Lancaster Before and After photos

21 We Are Code Code Enforcement Residential/Neighborhood Code Enforcement Property Nuisances Substandard Buildings Vacant and Abandoned Buildings Multi-Family Inspections Miscellaneous Code Violations Health and Environment Consumer Health Commercial Code Enforcement Game Room Enforcement Air/Water/Land Pollution and Protection Vector Control Public Health Officer Animal Welfare Stray Animal Capture Bites & Dangerous Dogs Nuisance Wildlife Animal Welfare Animal Shelter Animal Adoptions & Rescue Solid Waste Services Residential Collections and Recycling Municipal Landfill Resident Drop Off Stations Illegal Dumping & Litter Abatement Illegal Dumping Enforcement Street Sweeping 21

22 High Grass and Weeds 45 Days Growth 28 Days Growth 22