MOLDOVA ICT driven innovation for Public Administration modernization

Transcription

1 GOVERNMENT OF REPUBLIC OF MOLDOVA MOLDOVA ICT driven innovation for Public Administration modernization CORNELIA AMIHALACHIOAE Moldova e-government Center Reinforcement of e-governance in the Danube Region Ljubljana, Slovenia, 2015

2 E-TRANSFORMATION SUPERSONIC AGENDA Governance e-transformation: not an island of efficiency and innovation, but an engine to drive, enable, streamline other reform flows

3 MERGING THE POSITIVE STORMS Technological Modernization Public Service Reform Institutional Remapping Public Function Reform Decentralization Social Innovation Open Governance

4 KEY INGREDIENTS Leadership Mandate Man power Money Partnerships

5 E-TRANSFORMATION: INNOVATION ON BOARD E-Transformation

6 E-TRANSFORMATION: INNOVATION ON BOARD TIMING AND CONTEXT: AUGUST 18, 2010: Setting up the e- Government Center/EGC - part of Prime Minister Office OCT.-DEC. 2010: defining Get vision & roadmap. Developing EGC JUNE 2011: CIO Council is set SEPT. 2011: Strategy for Technological Modernization of Governance JULY 6, 2012: Setting sectorial CIO offices in line ministries

7 OUR MANDATE Government Technology Strategy Government Decision nr. 710, Information Security Interoperability Modern Access Channels IT capacity building Intelligent IT investment Cloud Favorable Regulatory Framework Innovative technology Public services reengineering Data center consolidation Digital Services Enterprise architecture

8 E-GOVERNANCE INSTITUTIONAL MAP Prime Minister National e- Transformation Commission Management Board E-Government Center CIO Council Ministry Agency Ministry

9 Leadership starts the Journey Man Power Delivers Change and Results 19 central PA authorities institutionalized CIO Dept/Office >50 Coordinators or focal points for e-transformation in CPA >40 coordinators for Open Data in the CPA authorities 2,600 public servants trained in e-governance a designated secretary for public service reengineering in each CPA

10 BUDGET Whole-of-Government e-transformation Agenda USD 20M USD 3M USD 1.4M

11 POWER OF PARTNERSHIPS PPPs Countries International Development Partners

12 E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE SECURITY AND IDENTITY DIGITAL SIGNATURE CLIENT SUPPORT ELECTRONIC PAYMENTS ELECTRONIC SERVICE ELECTRONIC MESSAGING DELIVERY INTEROPERABILITY HOSTING

13 NOT JUST AUTOMATING, BUT REINVENTING GOVERNMENT Customer-oriented culture in the Public Administration Reengineer. Simplify. Unify. Interoperability (Data has to run, not people) Co-creation. Social Innovation

14 REINVENTING THE GOVERNMENT Security by design Shared by default Cloud First Digital by Default Framework Mobile by default Content Portability APIs Open Data by default

15 Launched in May 2012 Version 2.0 under CO-CREATION CURRENTLY Informative component: 425 service passports Interactive component: access to 100 e-services > 500,000 visits > 300,000 visitors.

16 MOBILE DIGITAL SIGNATURE Launched in Sept. 2012, in partnership with mobile operators. Digital signing and time stamping. More than accessing e-services. MSign - signing of various digital content: web forms, offline documents, images. Mobile penetration: 129 % Subscribers to mobile services: > 4 mln

17 SECURITY & IDENTITY

18 E-PAYMENT Over 550,000 transactions processed Integrated: 16 payment providers; 14 public service providers; > 40 services

19 CLOUD FIRST POLICY Software as Service Platform as Service Infrastructure as Service MCloud Platform fully operable from February 14, public authorities migrated their digital content to the Platform

20 GOVERNMENT INTEROPERABILITY PLATFORM MConnect - the core of Governance etransformation Agenda in piloting in 10 governmental organizations since July 2014

21 OPEN GOVERNMENT: OGP Membership since 2011 e-participation Portal since st Public Sector Expenditures e-database BOOST Open Data: Portal since April 2011, enabling legal, institutional and technical frameworks under continuous development and upgrade, camps, partnerships Law on Public Consultations and Transparency under renewal Methodology for Public Consultations under finalization Social Media Guide Open Government Coordinators Open Contracting in process

22 PAPERLESS GOVERNMENT - DRMS 9 ministries piloting the Govt-wide document management system

23 HOW DO WE ESCALATE Maturation of Enabling Infrastructure Sectorial e-transformation Embedding into Public Service Reengineering Effort Intelligent IT Investments Framework Interoperability Framework Institutional Capacity Strengthening Local e-transformation Agenda

24 WHAT DO WE NEED Synchronization Capacity to uptake Agility to capitalize Transparency Political Will Sectorial Leadership WE NEED CLIMBERS

25 GOVERNMENT OF REPUBLIC OF MOLDOVA Contact information: Moldova egovernment Center