Detailed Agenda. Improving Governance for Better Digital Strategies.

Transcription

1 E-Leaders 2014 : Meeting of the OECD Network on E-Government Improving Governance for Better Digital Strategies Detailed Agenda September 2014, Copenhagen, Denmark

2 Detailed Agenda Monday 22 September 2014 The participation of OECD partner countries, representatives from business, academia and civil society is welcome during the first day of the meeting (full day). 8.00: Breakfast and registration 9.00 Opening remarks 9.00: Mr. Bjarne Corydon, Minister of Finance, Denmark 9.15: Ms. Mari Kiviniemi, Deputy Secretary General, OECD 9.25: Ms. Corinne Charette, CIO Canada, Chair of the OECD Network on E-Government Session 1: 9.45: Participatory public sector change How are citizens, public servants, policy makers and other key actors engaging and joining up for public sector reform? The OECD Recommendation of the Council on Digital Government Strategies emphasises that government should develop and implement digital government strategies which, among others, ensure transparency, openness and inclusiveness, and encourage engagement and participation of public, private and civil society stakeholders in policy making and public service design and delivery. The steady integration of digital technologies (e.g. cloud computing, social media, mobile technologies) is giving rise to new forms of public engagement and relationships in public, private and social spheres. New digitally enabled opportunities for collaboration and participation are increasingly finding their ground, actively allowing stakeholders to shape political priorities, and design and co-deliver public services. This increases citizens and businesses expectations to public governance approaches that give them a more central role in driving forward the development of public policies and services. The session will discuss country experience in mobilising and sustaining a culture of change, inside as well as outside governments, to ensure commitment to digital reforms. It will address key questions such as:

3 What difference are digital initiatives for citizens engagement really making in people s lives? Is a new paradigm for representative democracy emerging? To what extent is there a trade-off between stakeholders inclusion and effective decision making? Do governments tend to focus on political decisions rather than on their implementation? How do digital technologies change the main interface to service provision and public engagement at the local levels of government? Moderators: Ms. Susan Attard, Deputy Town Clerk, City of London, and Mr. Rolf Alter, Director of Public Governance, OECD. Lead intervention: Ms. Lisa Schlosser, Deputy CIO, OMB, United States Lunch - including 2 short business interventions Session 2: 13.30: Governance to ensure full scale implementation and benefits realisation How are governments ensuring effectiveness and scalability of public sector welfare innovation achieved through digitisation? The OECD Recommendation of the Council on Digital Government Strategies aims to support a cultural shift in the public sector; from using technology mainly to support better operations and administration to integrating digital strategies in the shaping of overarching policies and strategies to create public value from a user perspective, including both sector policies and modernisation agendas. This allows for better services to businesses and citizens, for example through greater empowerment, autonomy, flexibility and personalisation, but also through higher efficiency. In a context of increasing digitisation of labour intensive processes to produce public services, fragmented experiences are emerging, particularly from small scale experiments (e.g. on tele-medicine, e-learning, and digital care), new governance approaches are needed. This session will discuss how to scale up innovative projects at a national level through the use of different governance tools and institutional mechanisms such as CIO councils, business cases, capacity building, and instruments for benchmarking, monitoring and benefits realisation. The session will elaborate on key questions such as: How can national governance ensure aligned leadership from the center of government, while encouraging local innovation and commitment to modernization? How can we re-focus digital service provision beyond administrative procedures, emphasizing effective digital transformation of the production of public services (such as health, education, care) to create value for citizens? Can better outcome and productivity measures help make the necessary linkages?

4 How can governments ensure genuine commitment to transformation from the front end or street level professionals in the digitization of public services, such as health, education and care? Moderators: Ms. Nina Husfeldt Clasen, Head of Division, Centre for Efficiency and Analysis, Danish Agency for Digitisation, and Mr. Edwin Lau, Head of Division for Public Sector Reform, OECD. Lead Intervention: Mr. Domingo Molina, CIO, Spain Coffee break Session 3: 16.00: Improving the evidence base: Increasing public performance through data analytics How can governments improve and manage their performance and service delivery through the systematic creation, use and analysis of data? The OECD Recommendation of the Council on Digital Government Strategies highlights the need to create a data driven culture in the public sector, exploiting the increasing amounts of digitally available public and private data, providing an unprecedented source of value. The opening of government data is defining new opportunities for policy making, public sector innovation and performance management in public service delivery. While open government data hold potentials for private sector growth, increased citizens engagement and accountability, among others, this session will explore emerging government experience in collecting and analysing large amounts of data, particularly for nudging communication, smoothing service transactions, and managing and personalising public service delivery. It will include key questions such as: How can government data help create an outcome-led public sector through the development and increasing use of behavioral insights to improve performance? Are privacy and security concerns the main challenges impeding a fast take up of big data in governments? Is change management or data and information management the issue at stake? How can government better ensure the capabilities to exploit the potentials of big data to improve public policy and service delivery? For example with regard to customer/citizens relationship management, automating, simplifying and personalizing its relations to citizens and businesses? Moderators: Ms. Kathy Settle, Director for Digital Policy and Departmental Engagement, United Kingdom and Ms. Barbara Ubaldi, Project Manager, OECD. Lead intervention: Mr. Steve Crossan, Product Manager, Google Pulse

5 Closure of first day 18.00: Governance reforms for Better Digital Government: Wrapping op the day Ms. Ann Steward, rapporteur 18.10: Thank you the importance of engagement in digital government strategies Mr. Edwin Lau, Head of Division for Public Sector Reform, OECD Cocktail and dinner Cocktail Welcome by Mr. Lars Frelle-Petersen, Director-General, Danish Agency for Digitisation Short introduction to the historical surroundings Dinner at Eigtveds Pakhus

6 Tuesday 23 September 2014 The second day of the meeting is reserved for national delegations (half day). Session 4: 9.00: Moving policy guidance forward: A Toolkit to Support Implementation How can the OECD Recommendation on Digital Government Strategies, approved by the OECD Council 15 July 2014, be made operational? This session will discuss options to secure the impact of the OECD Recommendation on the adoption and implementation of national digital government strategies and to engage national delegates in the development of a Toolkit to support the implementation and monitoring of the Recommendation. The 49 th Meeting of the Public Governance Committee highlighted the need to support the member countries through the development of a policy toolkit. This policy tool kit will include an important digital government strategy component. The policy tool kit should support the implementation of the Recommendation, ensuring also the monitoring of the implementation. 9.00: The Recommendation of the Council on Digital Government Strategies 9.20 Requirements for a policy Toolkit: Framework and different approaches for content development and delegates engagement Break-out sessions Break-out 1: Break-out 2: Break-out 3: Pillar 1: Engaging Pillar 2: Making policy Pillar 3: Implementing Red group Blue group Green group Green group Red group Blue group Blue group Green group Red group Coffee break Wrap-up of breakout sessions Group reports and discussions - the way forward for the OECD E-Leaders Ms. Ann Steward, rapporteur and moderator

7 Closure of second day Ms. Corinne Charette, Chair s summary and closing remarks Mr. Lars Frelle-Petersen, Director-General, Danish Agency for Digitisation, closing remarks Mr. Edwin Lau, Head of Division, OECD, closing remarks

8 Logistics, registration and information The 2014 OECD E-Leaders meeting is hosted by the Danish Government, Agency for Digitisation, and will be held on September in central Copenhagen, Denmark. The meeting venue is: Eigtveds Pakhus, The Ministry of Foreign Affairs, Asiatisk Plads 2 G, Copenhagen. Country representatives and other participants can register now for the meeting by contacting: eleaders@oecd.org. For any special requirements regarding the dinner Monday 22 September, please contact int@digst.dk, using the subject E-Leaders. For any further questions please contact: OECD: Ms. Barbara Ubaldi, E-Government Project Manager: barbara.ubaldi@oecd.org. Danish Agency for Digitisation: Mr. Yih-Jeou Wang, Head of International Co-operation: yjwan@digst.dk. Follow us on: Web: and #eleaders

9 Leisure programme: Visit to Copenhagen Want to take a walk in wonderful Copenhagen? The Danish hosts invite you to join a guided tour, where you will discover many of the beautiful sights in Copenhagen. Eigtveds Pakhus will serve as point of departure and arrival of the tour, scheduled Tuesday afternoon from to Please register separately by to int@digst.dk, using the subject E-Leaders. See also for more information about Copenhagen. The Danish Royal Guard digital governance inspiration?

10 E-Leaders 2014 : OECD High Level Meeting on E-Government Governance Reforms for Better Digital Government Agenda Highlights September 2014, Copenhagen, Denmark