CENTRE FOR INNOVATIONS IN PUBLIC SYSTEMS An Organization Established with Funding from Government of India

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1 CENTRE FOR INNOVATIONS IN PUBLIC SYSTEMS An Organization Established with Funding from Government of India Content Document e-district Mission Mode Project Documented By P. Swathi Project Research Associate Centre for Innovations in Public Systems (CIPS) Hyderabad, Telangana

2 Contents 1. About e-district MMP Objectives of e-district MMP: Conceptualization & Approval of e-district MMP: Implementation Components of e-district MMP: About e-district MMP Services: Financial Outlay of e-district MMP: Rs Crore Pilot States under e-district: State-wise list of Services provided under e-district MMP: Analysis of services under e-district MMP e-district Ranking of the States/UTs August e-district MMP - Summary Status as on 30 th September E-District MMP - Services Portfolio and Launch Status as on 23 rd September State wise Total number of e-transactions under e-district (From 01/01/ /10/2015) Category wise e-transactions through e-district (From 01/101/2013 to 15/10/2015) Best Practices of e-district MMP Mapping e-district services with Common Service Centres References... 90

3 1. About e-district MMP e-district Mission Mode Project (MMP) The Government of India approved National e-governance Plan (NeGP), comprising of 27 Mission Mode Projects (MMPs) and 10 components on May 18, NeGP was formulated by the Department of Electronics and Information Technology (DeitY), and Department of Administrative Reforms and Public Grievances (DAR&PG), Government of India (GoI) in May 18, NeGP aims at improving delivery of Government services to citizens and business with the following vision: "Make all Government services accessible to the common man in his locality, through Common Service Delivery Outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man" e-district MMP is one of 44 MMPs under NeGP and DeitY is the nodal Department for e-district which is under implementation by State Governments through their designated agencies. This MMP aims at electronic delivery of identified high volume citizen centric services at district and sub-district levels, those are not part of any other MMP. The MMP envisages leveraging and utilizing the four pillars of e-infrastructure namely, State Data Centres (SDC), State Wide Area Networks (SWAN), State E- Governance Service Delivery Gateway (SSDG) and CSCs (Common Service Centres), optimally to deliver public services electronically to citizens at their door steps. Front-ends under the scheme, in the form of citizen facilitation centers, are envisioned to be built at District, Tehsil, Sub-division-and Block levels. Village-level frontends would be established through Common Services Centres (CSCs) for delivery of services. 1

4 Pillars of e-district Mission Mode Project: a. State Wide Area Network (SWAN) b. State Data Centre (SDC) c. State e-governance Service Delivery Gateway d. Common Services Centres (CSC) a. State Wide Area Network (SWAN): The main purpose of this network is to create a dedicated Closed User Group (CUG) network and provide a secured and high speed connectivity for Government functioning and connecting State Headquarters, District Headquarters, Block Headquarters to share the data across various departments with minimum 2 Mbps bandwidth. Architecture of SWAN: SWAN was approved in March 2005 Total Financial outlay of SWAN is Rs. 3,334 Crore to be expended by the Department under Grant-in- Aid of Rs. 2,005 crore, over a period of five years. The SWAN aims to create a dedicated closed user group (CUG) network by connecting around 7500 points of presence (PoPs), providing data, voice & video connectivity to more than 50,000 government offices. Status of Implementation: SWAN is Operational in 33 States/UTs. The list is mentioned below: 2

5 Implementation of SWAN in remaining 2 States/UTs: o Andaman & Nicobar Islands has issued Letter of Intent (LoI) for the selection of Network operator o Jammu & Kashmir is in the process of finalization of bid process. b. State Data Centre (SDC) State Data Centre (SDC) is a physical storehouse of public and private data which will act as a centralized database for various e-government applications. SDC was approved on 24 th January 2008 Financial Outlay of the scheme - Rs Crores over a period of 5 years. o Department of IT (DIT) share: Rs Cr (IT, computer/storage Infrastructure, License and upgradation cost, State level Consultancy, etc.) o State Share under Affordable Care Act (ACA) provision: Rs Cr (Operating cost, Support infrastructure, Facility management, Manpower, bandwidth, Site preparation etc.) Purpose of SDC: To provide shared, secure and managed infrastructure for consolidating and hosting various state level e-government applications To provide trustworthy and managed environment, where citizens can conduct secure transactions. Supported by Core Connectivity Infrastructure such as State Wide Area Network (SWAN) and Common Service Centre (CSC) to provide efficient electronic delivery of G2G, G2C and G2B services Key Stakeholders of SDC: Department of IT, Govt. of India (NeGD, SDC PMU) Technical & Financial support, Programme Monitoring State Implementing Agency (SIA) SDC Implementation & Management State Consultant Support to SIA for SDC Implementation, Project Management & Monitoring Data Centre Operator 3

6 Implementation, O & M of SDC for 5 Years NIC Composite Team Third Party Auditor Six agencies empanled for SDC audit Standardisation Testing and Quality Certification (STQC) Audits & Certification, Monitoring of TPA Status of Implementation: According to Report No: 20 of 2015, published by Department of Electronics and Information Technology, 21 States/UTs had implemented the project completely (as on March 2013). The list of States are mentioned below: List of States/UTs, where implementation is still in advance stage: 1. Bihar 2. Jharkhand 3. Lakshadweep 4. Mizoram List of States/UTs, where implementation is in initial stage: 1. Assam 2. Dadra & Nagar Haveli 3. Daman & Diu 4. Goa 5. Himachal Pradesh 6. Punjab 7. Uttarakhand 4

7 c. State Service Delivery Gateway (SSDG) SSDG aims to enhance the services provided to the citizens through Common Service Centers (CSCs) by leveraging the common infrastructure (SWAN, SDC etc.) and develop the applications and infrastructure required for deployment of State Portal and State Service Delivery Gateway (SSDG) for the State. This will enable citizens to download forms and submit their applications electronically through a common gateway. SSDG, is one of the core infrastructure pillars of the NeGP which would establish Electronic Service Delivery in all 35 States / UTs. 5

8 SSDG is standard based Messaging and routing switch which provides seamless interoperability and exchange of data across multiple government departments. SSDG Scheme Highlights: Approved December 2008 Total outlay: Rs 400 Cr: DIT & State Share (ACA): Rs. 200 Cr each Centrally Empanelled Consultants: Ernst & Young (E&Y), Infrastructure Leasing & Financial Services Limited (IL&FS), Klynveld Peat Marwick Goerdeler (KPMG), PricewaterhouseCoopers (PwC) and UTI Infrastructure Technology And Services Limited (UTITSL) Centrally Empanelled Implementing Agency: Accenture, HP India, Infosys Technologies, L&T Infotech, Tata Consultancy Services (TCS) and Wipro Status of SSDG: Project Proposal approved for 30 States/UT s with Rs Crore released so far. 23 States/UT s have published RFP s for selection of Implementing Agency 17 States/UT s have completed bid process and are in process of issuing Letter of Intent (LoI) to Implementing Agency (IA) 9 States had started project implementation d. Common Services Centres (CSC) The Scheme, as approved by the Government of India, envisioned CSCs as the front-end delivery points for Government, private and social sector services to rural citizens of India, in an integrated manner. The new avatar in the form of CSC 2.0 under Public Internet Access Programme of Digital India Programme (see previous page for Nine Pillars under Digital India) aims to set up one CSC in each Gram Panchayat. The CSCs will continue to deliver end-to-end e-services to citizens in an integrated manner, utilising various services and backend infrastructure available through the existing Mission Mode Projects as well as other infrastructure projects. CSC 2.0 project is envisaged as a transaction based and service delivery based model, delivering a bouquet of e-services through a single delivery platform. Approved in May, 2006 Nodal Agency: Department of Electronics and Information Technology (DeitY) Coverage of CSC: o Proposed to cover 2,50,000 villages o 1,43,789 CSCs are operational across 36 States/UTs (As on August 31, 2015) Timeline: March

9 Status of CSC Implementation: 7

10 2. Objectives of e-district MMP The objectives of the e-district Mission Mode Project are to ensure the following: a. Undertake backend computerization of District and Tehsil level offices to ensure electronic delivery of high volume citizen centric services at the district level. b. Efficient delivery of services with improved Service Levels by undertaking extensive Business Process Re- Engineering of identified services. c. Extensive Capacity Building and training of field level functionaries to ensure smooth migration to electronic delivery of e district services and phasing out manual delivery of services. d. Delivery of services through Common Service Centers (CSCs) by leveraging the common infrastructure of SWAN, SDC, and SSDG. e. Development of applications to be hosted at the State Data Centers for delivery of services. f. Delivery of all public services at District/ Sub District level in electronic form through State Portals by using the State Service Delivery Gateways. g. Providing easy, anywhere and anytime access to Government Services (both Information & Transactional) to ensure reliability, efficiency, transparency and accountability. h. Reducing number of visits of citizens to a Government Office/Department for availing the services and thereby eliminating harassment. i. Reducing administrative burden and service fulfilment time & costs for the Government, Citizens & Businesses j. Reducing direct interaction of citizen with the Government and encourage e -interaction and efficient communication through portal k. Enhancing perception & image of the Government and its constituent Departments. To achieve these objectives, service levels and outcomes for each of these services will be clearly laid down by the concerned State, with a view to improving the efficiency and effectiveness of the service delivery. 8

11 3. Conceptualization & Approval of e-district MMP: Implementation of e-district MMP will be completed in four years commencing from which will include 2 years of Operation & Maintenance (O&M) phase.e-district MMP was conceptualized & approved in year 2011 with an intention to: Create an enabling environment for development of applications to deliver high volume, citizen centric services at district & sub-district levels leveraging core e-infrastructure of SWAN, SDC, SSDG, CSCs. Implementation of e-district MMP: e-district implementation was planned in 2 phases. In Phase - I pilots have been undertaken covering 1-2 districts of a State and In Phase - II the project is being rolled out across the State subsequent to successful implementation of the pilot. Pilot Implementation of e-district MMP: e-district pilots have been conducted with an end objective to give a roadmap for the complete State-wide rollout. Following are the key features of the edistrict pilots: e-district pilots have been conducted in 41 districts across 16 States A core list of six services were identified at the national level which were taken up for implementation by all States The States were free to add a further 5 services, at their discretion e-district National Roll Out: The implementation of e-district MMP in the States is proposed to be carried out in 2 phases: In the first phase, districts in which at least 70 percent of the CSCs are operational would be targeted for the rollout and In the second phase, rest of the districts would be selected for the e-district rollout. Key features for National rollout are: e-district project implementation will be undertaken by States/ UTs across all 640 Districts in the country Application & data for the e-district project is to be hosted at the SDC 9

12 4. Implementation Components of e-district MMP: a. Automation of backend work flow processes b. Grievance Handling process c. Front-end delivery of citizen services Revenue services Licensing services Certification services Citizenship services Voter Id Land Records BPL services Pension Services, etc. d. Delivery through CSCs (PPP) 5. About e-district MMP Services: As per the national rollout guidelines (June, 2011), the States / UTs have to select 10 service categories (each service category can have multiple services under it). Out of these 10 service categories, 5 services are mandatory service categories and the remaining 5 categories are optional service categories and can be decided by States as per their requirements. The 5 mandatory service categories that have been identified at the national level and shall be taken up for implementation by all States which agree to participate in the e District MMP are: a. Issue of Certificates including services: Birth, Death, Domicile, Nationality, Caste, Marriage, Income, Employment, etc. b. Social Welfare Schemes including services Social Welfare Pensions (Old age, Widow, Handicap, Destitute), Scholarships. c. Revenue Court including services Case listing, Case adjournment, Stay orders, Final orders, Status of execution of orders: information, tracking, filing of miscellaneous applications. Also, Government dues and recovery, as part of Land Revenue including issue of notices, record payments, track default processes, updation of treasury receipts, etc. d. Ration Card related services including change of address, addition or deletion of members, application for issue of duplicates, etc. e. Grievance redressal and RTI services Grievance redressal - As The Right to Service Delivery and Grievance Redressal Bill is already under consideration with the Parliament, the e-district project should include Grievance redressal as a sub-service which should cover grievance application, tracking, monitoring, and redressal of the grievances. 10

13 RTI services will be applicable to all departments/offices which have been provided with ICT infrastructure and connectivity for delivery of services under e District Scheme. Other than this, the State has to add 5 service categories apart from the mandatory service categories mentioned above. However, in case, funds are available, additional categories of services may also be added by the State, subject to adherence to project timelines. An indicative list of service categories is provided below: 1. License 2. Electoral services 3. Status Update services 4. Education 5. Fisheries 6. Industries 7. Health 8. Excise 9. Information services 10. Employment 11. Utility services 12. Revenue 13. Transport 14. Grants/ Loans NIC has developed work flow of various services for States where it has been the implementing agency. The work flow (after customization, if required) of these services can directly be adopted by other State NIC units for faster and efficient implementation of e-district project in their States. 6. Financial Outlay of e-district MMP: Rs Crore 11

14 State-wise Financial Status (As on ) Sl. No State/UTs Funds Allocated (In Lakhs) Fund Released (In Lakhs) Fund Spent (In Lakhs) 1 Andaman & Nicobar 1, Andhra Pradesh 6, Arunachal Pradesh 4, Assam 6,642 1, Bihar 8,843 1,362 NA 6 Chandigarh Chhattisgarh 6,154 1, D & N Haveli Daman & Diu Delhi 3, NA 11 Goa Na 12 Gujarat

15 13 Haryana NA 14 Himachal Pradesh Jammu & Kashmir 6, Jharkhand Karnataka NA 18 Kerala Lakshadweep NA 20 Madhya Pradesh 11, Maharashtra Manipur Meghalaya Mizoram Nagaland Odisha Puducherrry NA 28 Punjab 5,368 1, Rajasthan Sikkim Tamil Nadu NA 32 Telangana NA 1106 NA 33 Tripura Uttar Pradesh Uttarakhand West Bengal

16 7. Pilot States under e-district: 41 districts across 16 States were choosen as pilot Sl. No State Districts Consultant System Integrator 1 UP Rae Bareli, Sitapur,Gorakhpur, PwC, NIC Sultanpur,GautamBudh Nagar& 3infotech. Ghaziabad Wipro 2 Assam Goalpara&Sonitpur Wipro Medhasoft 3 Tamil Nadu Ariyalur, Coimbatore, Krishnagiri, Wipro NIC Perambalur, Tiruvarur, &Nilgiri 4 Bihar Aurangabad, Nalanda, Madhubani and Gaya IL&FS Vayam Tech 5 MP Indore &Sagar Gwalior Guna& Wipro MPSEDC (Humanities) Shivpuri 6 Punjab Kapurthala& Nawanshahr Wipro HCL Info System 7 Kerala Kannur & Palakkad Wipro NIC 8 West Bengal Bankura&Jalpaiguri PwC TCS 9 Haryana Rohtak 3i Infotech NIC 10 Jharkhand Ranchi PwC TCS 11 Maharashtra Nagpur, Latur& Pune PwC TCS 12 Uttarakhand Pauri PwC NIC 13 Orissa Ganjam, Mayurbhanj Wipro SRIT 14 Mizoram Aizwal Wipro Teledata 15 Rajasthan Ajmer, Jodhpur PwC NA 16 Puducherry Puducherry PwC NA a. Mandatory Core services of Pilot States under e-district: 14

17 b. Non-Core Services under Pilot States c. Mandatory service for National Rollout under e-district 15

18 8. State-wise list of Services provided under e-district MMP: Assessment Study of services under e-district MMP of the following States: Rajasthan, Kerala, Madhya Pradesh, Punjab, Gujarat, Maharashtra, Haryana a. Rajasthan: Rajasthan was chosen as one of the pilot States under e-district Mission Mode Project. Out of 33 districts in Rajasthan, 2 districts were selected as pilot districts namely Ajmer and Jodhpur. As on 13 th July 2015, Rajasthan is delivering 21 categories of services. 78 Services have been provided to all the 33 districts of Rajasthan. As on 13 th July 2015, Category of services covered under e-district MMP, Rajasthan is mentioned below: Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 1 Administrative reforms / Grievance Redressal & RTI Sugam - Grievance Redressal (Rajasthan Sampark) Mandatory 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 2 Agriculture 1. Advisory Services for Farmers and FAQ 2. Drips, Farm Ponds, Diggi, Pipelines and Sprinklers Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, 16

19 Sl. No Service Name List of Services Service Type Number of districts Launched 3. Agriculture Implements 4. Input Licenses for Seeds / Fertilizers / Pesticides 5. Crop/Weather Insurance List of Districts Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 3 Compensation/relief 1. Against Accident Optional 1 Jaipur 2. Relief from CM Relief Fund in case of accident/death 4. Department of Labour 1. Cess assessment under BOCW 2. Work flow for cases under Industrial disputes, quasi judicial claims, prosecution sanction and recovery Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, 17

20 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 3. Activities taken up for preparation of Monthly and Annual Progress reports 4. Activities taken up for preparation of reports to be submitted to other departments 5. Registration and Renewal of registration of Beneficiaries 6. Complaint filling by citizens for settlement of disputes 7. Registration of Establishments / Organisations under Shops and Commercial Establishments Act, Building and Other Construction Workers Act, The Contract Labour Act, The Beedi and Cigar Workers Act, Trade Union Act, 18 Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur

21 Sl. No Service Name List of Services Service Type Number of districts Launched The Motor and Transport Workers Act, Inter State Migrant Workmen Act. 8. Renewal of registration of establishment / organization/trade union 9. Licensing and renewal of license of contractors 10. Payment of Cess by establishments 11. Filling of annual / semi annual returns 12. Filling in of complaints for claims and settlement of disputes 13. Certification of standing orders 14. Inspections carried out 15. Tracking Court Case Proceedings in labour Court List of Districts 19

22 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 5 Election Department Registration as a voter Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 6 Employment 1. Registration 2. Cancellation 3. Modification (included in "Registration") Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 7 Energy Electric Connection (Commercial, Domestic) Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, 20

23 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 8 Horticulture 1. Creation of Water Resources (Water Harvesting Structures) under NHM/RKVY 2. Green House/Shade Net House establishment under NHM/RKVY 3. Nursery/Cold Storage/Pack House/Seed Infrastructure/Ve getable Seed Production and other project based activities under NHM/RKVY 4. Medicinal Plant Cultivation under Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 21

24 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts National Mission for Medical Plants 5. Organic Farming/Vermi Compost Unit/Certification 6. Drip Irrigation/Sprinkl er Irrigation under MIS 9 Medical & Health Different types of Licenses 10 Miscellaneous/Certificates 1. Solvency 2. Birth 3. Death 4. Marriage Registration & Certification Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur Mandatory 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, 22

25 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 5. Belonging to Minority Certificate 6. Application under RTI 7. Domicile 8. Caste 9. Application for recruitment 11 Public Distribution System 1. New Ration Card Registration 2. Change of address 3. Addition of members 4. Issue of duplicates Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur Mandatory 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 12 Revenue 1. Copy of RoR 2. Land Conversion 3. Seema Gyan/Patthar Gadi Optional Copy of RoR: 33 districts 2. Land Conversion: Jaipur 3. Seema Gyan/Pattha r Gadi: 33 districts Copy of RoR: Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand,

26 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur Land Conversion: Jaipur Seema Gyan/Patthar Gadi: Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 13 Revenue Court 1. Copy of Final Order 2. Daily Cause List 3. Filing of Misc. Applications 4. Status of execution of orders 14 Rural Development 1. Registration under NREGA Mandatory 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, 24

27 Sl. No Service Name List of Services Service Type Number of districts Launched 2. Work allotment under NREGA 3. Indira Awaas Yojana (IAY) List of Districts Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 15 State Insurance and Provident Fund State Insurance -Loan GPF-Final withdrawals Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 16 Social Justice 1. Registration for Grants given under Anuprati Scheme 2. Registration for Government and Aided Hostels Mandatory Registration for Grants given under Anuprati Scheme: Registration for Government and Aided Hostels: 2 1. Registration for Grants given under Anuprati Scheme: 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu,

28 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 3. Registration for Resident Schools: 4. Registration for Grants given under the Dr. Savita Ambedkar Inter Caste Marriage Scheme 5. Registration for Grants under Sahyog Scheme 6. Registration for Grants given under Palanhaar Scheme 7. Registration for Astha Card 8. Registration for Vishwas Scheme 9. Registration for Grants given for the marriage ceremony of daughters of widows Registration for Resident Schools: 2 4. Registration for Grants given under the Dr. Savita Ambedkar Inter Caste Marriage Scheme : 2 5. Registration for Grants under Sahyog Scheme: 2 6. Registration for Grants given under Palanhaar Scheme: 2 7. Registration for Astha Card: 2 8. Registration for Vishwas Scheme: 2 9. Registration for Grants given for the Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 2. Registration for Government and Aided Hostels: 2 Jodhpur, Jaipur 3. Registration for Resident Schools: 2 Jodhpur, Jaipur 4. Registration for Grants given under the Dr. Savita Ambedkar Inter Caste Marriage Scheme : 2 Jodhpur, Jaipur 5. Registration for Grants under Sahyog Scheme: 2 Jodhpur, Jaipur 6. Registration for Grants given under Palanhaar Scheme: 2 Jodhpur, Jaipur 7. Registration for Astha Card: 2

29 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 10. Scalability to extend services any new Grants declared by GoI or State Government in future 11. Monitoring of complete Grants Management Life cycle right from Pre sanction to final utilization 12. Sanctioning & Monitoring of NGOs for the Disabled Section, Old Aged Section, Children Section and Drug Abuse Section 13. Monitoring of Residential Schools and Hostels by the Head Office 27 marriage ceremony of daughters of widows: Scalability to extend services any new Grants declared by GoI or State Government in future: Monitoring of complete Grants Managemen t Life cycle right from Pre sanction to final utilization : Sanctioning & Monitoring of NGOs for the Disabled Section, Old Aged Jodhpur, Jaipur 8. Registration for Vishwas Scheme: 2 Jodhpur, Jaipur 9. Registration for Grants given for the marriage ceremony of daughters of widows: 2 Jodhpur, Jaipur 10. Scalability to extend services any new Grants declared by GoI or State Government in future: 2 Jodhpur, Jaipur 11. Monitoring of complete Grants Management Life cycle right from Pre sanction to final utilization : 2 Jodhpur, Jaipur 12. Sanctioning & Monitoring of NGOs for the Disabled Section, Old Aged Section, Children Section and Drug Abuse Section: 2 Jodhpur, Jaipur 13. Monitoring of Residential Schools and Hostels by the Head Office: 2

30 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 14. System for Resolving Disputes at the District/ Regional Level 15. Computerizatio n of Monthly Reports - obtained from District Offices to prepare the Annual Progress Reports 28 Section, Children Section and Drug Abuse Section: Monitoring of Residential Schools and Hostels by the Head Office: System for Resolving Disputes at the District/ Regional Level : Compute rization of Monthly Reports - obtained from District Offices to prepare the Annual Progress Reports: 2 Jodhpur, Jaipur 14. System for Resolving Disputes at the District/ Regional Level : 2 Jodhpur, Jaipur 15. Computerization of Monthly Reports - obtained from District Offices to prepare the Annual Progress Reports: 2 Jodhpur, Jaipur

31 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 17 Transport Department Application for Learners' License 18 Utility Bills and B-2-C Services 1. Electricity Bill 2. Water Bill 3. BSNL STD PCO bills 4. Land Line Bills 5. Mobile Bills 6. New ICICI Pru Life Insurance Policy 7. Renewal of ICICI Pru Life Insurance 19 Police 1. Application for Tenant Verification Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, 29

32 Sl. No Service Name List of Services Service Type Number of districts Launched 2. Application for Servant Verification 3. Application for Police Verification List of Districts Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 20 College Education Application by students for admission to courses of government colleges Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 21 RSRTC RSRTC bus ticketing Optional 33 Ajmer, Alwar, Bikaner, Barmer, Banswara, Bharatpur, Baran, Bundi, Bhilwara, Churu, Chittorgarh, Dausa, Dholpur, Dungapur, Ganganagar, Hanumangarh, Jhunjhunu, Jalore, Jodhpur, Jaipur, Jaisalme, Jhalawar, Karauli, Kota, Nagaur, Pali, Pratapgarh, Rajsamand, Sikar, Sawai, Madhopur, Sirohi, Tonk, Udaipur 30

33 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts Total Number of Services in each district of Rajasthan: 78 b. Gujarat: Gujarat has 33 districts. 49 Services have been approved and launched. As on 13 th July 2015, the State is providing 20 services under Certificates category, 23 services under Social Welfare Schemes category and 6 services under Ration Card Category. The details of services under various categories is mentioned below: Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 1 Certificates 1. Non creamy layer certificate 2. Income certificate 3. OBC certificate 4. SC Certificate 5. Domicile certificate (Birth + Residence) 6. Income certificate non creamy layer 7. Senior citizen certificate 8. SEBC certificate 9. Religious minority certificate 10. Solvency certificate 11. Character certificate 12. Birth certificate 13. Death certificate Mandatory 33 Ahmedabad, Amreli, Anand, Aravalli, Banaskantha, Bharuch, Bhavnagar, Botad, Chhota Udaipur, Dahod, Dang, Devbhoomi, Dwarka, Gandhinagar, Gir Somnath, Jamnagar, Junagadh, Kutch, Kheda, Mahisagar, Mehsana, Morbi, Narmada, Navsari, Panchmahal, Patan, Porbandar, Rajkot, Sabarkantha, Surat, Surendranagar, Tapi, Vadodara, Valsad 31

34 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 2 Social Welfare Schemes 14. Marriage Certificate 15. Duplicate/additional copy of Birth Certificate/Application Birth Certificate in English 16. Isuance of certificate to pensioner's heir (Varsai Pramanpatrak) 17. ST Caste Certificate 18. Economically Backward Certificate 19. Temporary Residence Certificate 20. Farmer Certificate 1. Bajpai bankable Yojana Widow certificate 2. Destitute old age and disabled pension scheme 3. Benefit under natural calamity 4. Benefit under Hit and Run - Solacium 5. National family benefit scheme 6. Indira Awas Yojana 7. Sardar Awas Yojana 8. Gharthal Plot for Awas 9. Aam Admi Insurance - Scholarship Scheme 10. Claim under Aam Admi Insurance Scheme 11. Indira Gandi National Old Age Pension Scheme an Vay Vandna Scheme 12. Human Welfare Scheme Mandatory 33 Ahmedabad, Amreli, Anand, Aravalli, Banaskantha, Bharuch, Bhavnagar, Botad, Chhota Udaipur, Dahod, Dang, Devbhoomi, Dwarka, Gandhinagar, Gir Somnath, Jamnagar, Junagadh, Kutch, Kheda, Mahisagar, Mehsana, Morbi, Narmada, Navsari, Panchmahal, Patan, Porbandar, Rajkot, Sabarkantha, Surat, Surendranagar, Tapi, Vadodara, Valsad 32

35 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts Ration Card 13. Scheme of issuence of identity card to Handicap, Blind, Deaf and dumb and mentally retarted people 14. BCK -31 Manav Garima(Human Pride) Scheme 15. Scheme of Plot Allotment to Homeless Agriculture Laborer 16. Free Doctor Service Scheme 17. Kunvarbai nu Mameru Scheme 18. Old Age Pension under Social Security 19. National Family Scheme( Sankat Mochan Yojna ) 20. Scheme for Aid for the Cremation Rituals. 21. BCK - 34/73 Loan/Assistance for Small Bussinessman for Purchase Place for Bussiness/Shop 22. Jyoti Gramodhyog Vikas Yojna 1. Addition of name in ration card 2. Application for ration card 3. Deletion of name from ration card ( marriage/ death/migration) 4. Amendment in ration card 5. Duplicate ration card 6. Aplication for Separate Ration Card (FORM - 5) Mandatory 33 Ahmedabad, Amreli, Anand, Aravalli, Banaskantha, Bharuch, Bhavnagar, Botad, Chhota Udaipur, Dahod, Dang, Devbhoomi, Dwarka, Gandhinagar, Gir Somnath, Jamnagar, Junagadh, Kutch, Kheda, Mahisagar, Mehsana, Morbi, Narmada, Navsari, Panchmahal, Patan, Porbandar, Rajkot, 33

36 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts Sabarkantha, Surat, Surendranagar, Tapi, Vadodara, Valsad Total number of services in each district of Gujarat: 49 c. Madhya Pradesh: Madhya Pradesh was chosen as one of the pilot States under e-district Mission Mode Project. Out of 51 districts in Madhya Pradesh, 5 districts were selected as pilot districts namely - Indore, Sagar, Gwalior, Guna and Shivpuri. As on 13 th July 2015, MP is delivering 10 categories of services. 19 Services have been provided to all the 51 districts of Madhya Pradesh. As on 13 th July 2015, Category of services covered under e-district MMP, Madhya Pradesh is mentioned below: Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 1 Certificate 1. Domicile 2. Income 3. Handicapped Certificate 4. Birth Registration Certificate 5. Death Registration Certificate Mandatory 51 Agar - Malwa, Alirajpur, Anuppur, Ashok Nagar, Balaghat, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Chhindwara, Damoh, Datia, Dewas, Dhar, Dindori, Guna, Gwalior, Harda, Hoshangabad, Indore, Jabalpur, Jhabua, Katni, Khandwa (East Nimar), Khargone (West Nimar), Mandla, Mandsaur, Morena, Narsinghpur, Neemuch, Panna, Raisen, Rajgarh, Ratlam, Rewa, Sagar, Satna, Sehore, Seoni, Shahdol, Shajapur, Sheopur, 34

37 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts Shivpuri, Sidhi, Singrauli, Tikamgarh, Ujain, Umaria, Vidisha 2 Social Welfare Schemes(first time approval & disbursement) 1. Old Age pension 2. Widow 3. Disability 4. Social Security Pension Mandatory 51 Agar - Malwa, Alirajpur, Anuppur, Ashok Nagar, Balaghat, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Chhindwara, Damoh, Datia, Dewas, Dhar, Dindori, Guna, Gwalior, Harda, Hoshangabad, Indore, Jabalpur, Jhabua, Katni, Khandwa (East Nimar), Khargone (West Nimar), Mandla, Mandsaur, Morena, Narsinghpur, Neemuch, Panna, Raisen, Rajgarh, Ratlam, Rewa, Sagar, Satna, Sehore, Seoni, Shahdol, Shajapur, Sheopur, Shivpuri, Sidhi, Singrauli, Tikamgarh, Ujain, Umaria, Vidisha 3 Revenue Court Final Orders Mandatory 51 Agar - Malwa, Alirajpur, Anuppur, Ashok Nagar, Balaghat, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Chhindwara, Damoh, Datia, Dewas, Dhar, Dindori, Guna, Gwalior, Harda, Hoshangabad, Indore, Jabalpur, Jhabua, Katni, Khandwa (East Nimar), Khargone (West Nimar), Mandla, Mandsaur, Morena, Narsinghpur, Neemuch, Panna, Raisen, Rajgarh, Ratlam, Rewa, Sagar, Satna, Sehore, Seoni, Shahdol, Shajapur, Sheopur, 35

38 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts Shivpuri, Sidhi, Singrauli, Tikamgarh, Ujain, Umaria, Vidisha 4 Ration Card Issuance & Renewal of BPL Card Mandatory 51 Agar - Malwa, Alirajpur, Anuppur, Ashok Nagar, Balaghat, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Chhindwara, Damoh, Datia, Dewas, Dhar, Dindori, Guna, Gwalior, Harda, Hoshangabad, Indore, Jabalpur, Jhabua, Katni, Khandwa (East Nimar), Khargone (West Nimar), Mandla, Mandsaur, Morena, Narsinghpur, Neemuch, Panna, Raisen, Rajgarh, Ratlam, Rewa, Sagar, Satna, Sehore, Seoni, Shahdol, Shajapur, Sheopur, Shivpuri, Sidhi, Singrauli, Tikamgarh, Ujain, Umaria, Vidisha 5 Grievance & RTI (District Level Only) 1. Providing information to citizen under RTI Act 2. Handpump Repair Mandatory 51 Agar - Malwa, Alirajpur, Anuppur, Ashok Nagar, Balaghat, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Chhindwara, Damoh, Datia, Dewas, Dhar, Dindori, Guna, Gwalior, Harda, Hoshangabad, Indore, Jabalpur, Jhabua, Katni, Khandwa (East Nimar), Khargone (West Nimar), Mandla, Mandsaur, Morena, Narsinghpur, Neemuch, Panna, Raisen, Rajgarh, Ratlam, Rewa, Sagar, Satna, Sehore, Seoni, Shahdol, Shajapur, Sheopur, 36

39 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts Shivpuri, Sidhi, Singrauli, Tikamgarh, Ujain, Umaria, Vidisha 6 Agriculture Issue & renewal of License for chemical fertilizers, pesticides and seed sales State Optional 51 Agar - Malwa, Alirajpur, Anuppur, Ashok Nagar, Balaghat, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Chhindwara, Damoh, Datia, Dewas, Dhar, Dindori, Guna, Gwalior, Harda, Hoshangabad, Indore, Jabalpur, Jhabua, Katni, Khandwa (East Nimar), Khargone (West Nimar), Mandla, Mandsaur, Morena, Narsinghpur, Neemuch, Panna, Raisen, Rajgarh, Ratlam, Rewa, Sagar, Satna, Sehore, Seoni, Shahdol, Shajapur, Sheopur, Shivpuri, Sidhi, Singrauli, Tikamgarh, Ujain, Umaria, Vidisha 7 Woman & Child Development Approval under the Ladli Lakshmi Yojana State Optional 51 Agar - Malwa, Alirajpur, Anuppur, Ashok Nagar, Balaghat, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Chhindwara, Damoh, Datia, Dewas, Dhar, Dindori, Guna, Gwalior, Harda, Hoshangabad, Indore, Jabalpur, Jhabua, Katni, Khandwa (East Nimar), Khargone (West Nimar), Mandla, Mandsaur, Morena, Narsinghpur, Neemuch, Panna, Raisen, Rajgarh, Ratlam, Rewa, Sagar, Satna, Sehore, Seoni, Shahdol, Shajapur, Sheopur, 37

40 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts Shivpuri, Sidhi, Singrauli, Tikamgarh, Ujain, Umaria, Vidisha 8 Health Din Dayal Antyodaya treatment card State Optional 51 Agar - Malwa, Alirajpur, Anuppur, Ashok Nagar, Balaghat, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Chhindwara, Damoh, Datia, Dewas, Dhar, Dindori, Guna, Gwalior, Harda, Hoshangabad, Indore, Jabalpur, Jhabua, Katni, Khandwa (East Nimar), Khargone (West Nimar), Mandla, Mandsaur, Morena, Narsinghpur, Neemuch, Panna, Raisen, Rajgarh, Ratlam, Rewa, Sagar, Satna, Sehore, Seoni, Shahdol, Shajapur, Sheopur, Shivpuri, Sidhi, Singrauli, Tikamgarh, Ujain, Umaria, Vidisha 9 Revenue 1. B1 Khasra Nakal 2. Solvency 3. Issuance of Bhu-Adhikar pustika State Optional 51 Agar - Malwa, Alirajpur, Anuppur, Ashok Nagar, Balaghat, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Chhindwara, Damoh, Datia, Dewas, Dhar, Dindori, Guna, Gwalior, Harda, Hoshangabad, Indore, Jabalpur, Jhabua, Katni, Khandwa (East Nimar), Khargone (West Nimar), Mandla, Mandsaur, Morena, Narsinghpur, Neemuch, Panna, Raisen, Rajgarh, Ratlam, Rewa, Sagar, Satna, Sehore, Seoni, Shahdol, Shajapur, Sheopur, 38

41 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts Shivpuri, Sidhi, Singrauli, Tikamgarh, Ujain, Umaria, Vidisha 10 BPL Services Inclusion of names in the BPL family list State Optional 51 Agar - Malwa, Alirajpur, Anuppur, Ashok Nagar, Balaghat, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Chhindwara, Damoh, Datia, Dewas, Dhar, Dindori, Guna, Gwalior, Harda, Hoshangabad, Indore, Jabalpur, Jhabua, Katni, Khandwa (East Nimar), Khargone (West Nimar), Mandla, Mandsaur, Morena, Narsinghpur, Neemuch, Panna, Raisen, Rajgarh, Ratlam, Rewa, Sagar, Satna, Sehore, Seoni, Shahdol, Shajapur, Sheopur, Shivpuri, Sidhi, Singrauli, Tikamgarh, Ujain, Umaria, Vidisha Total number of services in each district of Madhya Pradesh: 19 39

42 d. Haryana Haryana was chosen as one of the pilot States under e-district Mission Mode Project. Out of 21 districts in Haryana, 1 district was selected as pilot district namely - Rohtak. As on 13 th July 2015, Haryana is delivering 13 categories of services. 19 Services have been provided to all the 21 districts of Haryana. As on 13 th July 2015, Category of services covered under e-district MMP, Haryana is mentioned below: Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 1 Certificate 1. Backward Class Certificate 2. Economically Backward General Caste 3. Income Certificate (for Education Purpose) 4. OBC Certificate 5. Residence Certificate 6. Rural Area Certificate 7. Scheduled Caste Certificate 8. Special Backward Class Certificate 9. Tapriwas 10. Vimukti Jati 11. Income Certificate for Other Purpose 12. Birth Certificate 13. Birth Registration (New & Delayed) 14. Correction of Birth Record Details 15. Correction of Death Record Details 16. Death Certificate 17. Death Registration (New & Delayed) Mandatory Ambala, Bhiwani, Faridabad, Fatehabad, Gurgaon, Hissar, Jhajjar, Jind, Karnal, Kaithal, Kurukshetra, Mahendragarh, Mewat, Palwal, Panchkula, Panipat, Rewari, Rohtak, Sirsa, Sonipat, Yamuna Nagar

43 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 18. Inclusion of Name in Birth Record 19. Non-availability certificate for birth 20. Non-availability certificate for death Electoral 1. Application for deletion of name in the electoral rolls 2. "Application for modification of name/other details 3. in the electoral rolls" 4. Application for transposition of name in the electoral rolls 5. Printing of EPIC card in color (New or Duplicate) 6. Printing of electoral rolls (Per Page) 7. Search services (Name in electoral roll, name of polling station, status of application, status of grievance etc 8. Registration of complaint 9. Application of issue of replacement of EPIC 10. Application for addition of name in the electoral rolls Total number of services in each district of Haryana: 30 Optional 21 Ambala, Bhiwani, Faridabad, Fatehabad, Gurgaon, Hissar, Jhajjar, Jind, Karnal, Kaithal, Kurukshetra, Mahendragarh, Mewat, Palwal, Panchkula, Panipat, Rewari, Rohtak, Sirsa, Sonipat, Yamuna Nagar 41

44 e. Punjab: Punjab was chosen as one of the pilot States under e-district Mission Mode Project. Out of 12 districts in Punjab, 2 districts were selected as pilot district namely - Kapurthala & Nawanshahr. As on 13 th July 2015, Punjab is delivering 7 categories of services under e-district. 43 Services were provided to Kapurthala and Shahid Bhagat Singh Nagar (Nawanshahr). 7 category of services are provided to 10 districts namely - Amritsar, Barnala, Bathinda, Firozpur, Rupnagar, Tarn Taran, Hoshiarpur, Jalandhar, Fazilka, Sri Muktsar Sahib. As on 13 th July 2015, Category of services covered under e-district MMP, Punjab is mentioned below: Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 1. Social Welfare 1. Financial Assistance to Disabled Persons (Rural/Urban) 2. Financial Assistance to Dependent Children under 21 years of age (Rural/Urban) 3. Old Age Pension (Rural/Urban) 4. Financial Assistance Scheme to Widow and Destitute Women below 58 years (Rural/Urban) 5. Senior Citizen Identity Card Mandatory 12 Senior Citizen Identity Card: 2 Amritsar, Barnala, Bathinda, Firozpur, Faridkot, Fatehgarh Sahib, Fazilka, Gurdaspur, Hoshiarpur, Jalandhar, Ludhiana, Mansa, Moga, Sri Muktsar Sahib, Pathankot, Patiala, Rupnagar, Ajitgarh (Mohali), Sangrur, Tarn Taran Senior Citizen Identity Card: 2 Kapurthala, Shahid Bhagat Singh Nagar (Nawanshahr) 2 Certificate 1. Application for Caste Certificate SC 2. Application for Caste Certificate BC 3. Issuance of Birth Certificate (Rural) 4. Issuance of Death Certificate (Rural) 5. Addition of Name of child in Birth Certificate 6. Permission for Deposit of weapon in death Case 7. Permission for sale / transfer Weapon in Death Case Mandatory Application for Caste Certificate SC: 12 Application for Caste Certificate BC: 12 Issuance of Birth Certificate (Rural): 2 Issuance of Death Certificate (Rural): 2 Application for Caste Certificate SC: 12 Amritsar, Barnala, Bathinda, Firozpur, Faridkot, Fatehgarh Sahib, Fazilka, Gurdaspur, Hoshiarpur, Jalandhar, Ludhiana, Mansa, Moga, Sri Muktsar Sahib, Pathankot, Patiala, Rupnagar, Ajitgarh (Mohali), Sangrur, Tarn Taran Application for Caste Certificate BC: 12 Amritsar, Barnala, Bathinda, Firozpur, Faridkot, Fatehgarh Sahib, Fazilka, 42

45 Sl. No Service Name List of Services Service Type Number of districts Launched Addition of Name of child in Birth Certificate: 2 List of Districts Gurdaspur, Hoshiarpur, Jalandhar, Ludhiana, Mansa, Moga, Sri Muktsar Sahib, Pathankot, Patiala, Rupnagar, Ajitgarh (Mohali), Sangrur, Tarn Taran Issuance of Birth Certificate (Rural): 2 Kapurthala, Shahid Bhagat Singh Nagar (Nawanshahr) Issuance of Death Certificate (Rural): 2 Kapurthala, Shahid Bhagat Singh Nagar (Nawanshahr) Addition of Name of child in Birth Certificate: 2 Kapurthala, Shahid Bhagat Singh Nagar (Nawanshahr) 3 Marriage 1. Correction in Birth/Death Certificate 2. Delayed Registration of Birth/Death 3. Issuance of Birth Certificate (Urban) 4. Issuance of Death Certificate (Urban) Optional 2 Kapurthala, Shahid Bhagat Singh Nagar (Nawanshahr) 43

46 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 4 License 1. Issuance of Marriageability Certificate (Under The Special Marriage Act, 1954) 2. Solemnization of Marriage (Under The Special Marriage Act, 1954) 3. Registration of Marriage Under The Punjab Compulsory Registration of Marriage Act, Issuance of new Arms License 5. Issuance of Duplicate Arms License 6. Renewal of Arms License 7. Entry of Weapon 8. Addition/Deletion of Weapon 9. NOC for Sale of Weapon 10. Permission to Carry the Weapon 11. Application of Extension of Jurisdiction 12. Cancellation of License 13. Change of Address 14. Addition/Deletion of Retainer 15. Change of Bore 16. Issuance and renewal of license for sale of seeds/fertilizers/insecticides 17. Addition of Godown in seeds/fertilizers licenses 18. Issuance of Duplicate agricultural license of seeds/fertilizers/insecticides 19. Addition of item in license for Seeds/fertilizers/insecticides Optional 2 Kapurthala, Shahid Bhagat Singh Nagar (Nawanshahr) 5 RTI Extension of Cartridges Mandatory 2 Kapurthala, Shahid Bhagat Singh Nagar (Nawanshahr) 44

47 Sl. No Service Name List of Services Service Type Number of districts Launched List of Districts 6 Revenue Rural Area Certificate Issuance of Residence Certificate Mandatory 2 Kapurthala, Shahid Bhagat Singh Nagar (Nawanshahr) Right to Information Act (RTI) 7 Revenue Court Countersigning of Document Attestation of Documents Mandatory 2 Kapurthala, Shahid Bhagat Singh Nagar (Nawanshahr) Copying of Documents f. Kerala: Kerala was chosen as one of the pilot States under e-district Mission Mode Project. Out of 14 districts in Kerala, 2 districts was selected as pilot district namely - Kannur & Palakkad. As on 13 th July 2015, Kerala is delivering 9 categories of services. 34 Services have been provided to all the 14 districts of Kerala. As on 13 th July 2015, Category of services covered under e-district MMP, Kerala is mentioned below: Sl. No Service Name List of Services Number of districts Launched List of Districts 1 Certificates 1. Caste Certificate 2. Residence Certificate 3. Identity Certificate 4. Relationship Certificate 5. Nativity Certificate 6. Legal Heir Certificate 7. Solvency Certificate 8. Location Certificate 9. Domicile Certificate 10. Income Certificate 14 Alappuzha, Ernakulam, Idukki, Kannur, Kasaragod, Kollam, Kottayam, Kozhikode, Malappuram, Palakkad, Pathanamthitta, Thrissur, Thiruvananthapuram, Wayanad 45

48 Sl. No Service Name List of Services Number of districts Launched List of Districts 11. Possession Certificate 12. Community Certificate 13. Possession and Non- Attachment Certificate 14. Inter-Caste Marriage Certificate 15. Life Certificate 16. Valuation Certificate 17. Widow/Widower Certificate 18. One and the Same Certificate 19. Caste Conversion Certificate 20. Destitute Certificate 21. Family Membership Certificate 22. Dependency Certificate 23. Non-Remarriage Certificate 24. Death Certificate 25. Marriage certificate 2 LSGD Birth Certificate 14 Alappuzha, Ernakulam, Idukki, Kannur, Kasaragod, Kollam, Kottayam, Kozhikode, Malappuram, Palakkad, Pathanamthitta, Thrissur, Thiruvananthapuram, Wayanad 3 Payment of Water Charges Payment of Water Charges 14 Alappuzha, Ernakulam, Idukki, Kannur, Kasaragod, Kollam, Kottayam, Kozhikode, Malappuram, Palakkad, Pathanamthitta, Thrissur, Thiruvananthapuram, Wayanad 4 Payment of Electricity Bills Payment of Electricity Bills Alappuzha, Ernakulam, Idukki, Kannur, Kasaragod, Kollam, Kottayam, Kozhikode, Malappuram,

49 Sl. No Service Name List of Services Number of districts Launched List of Districts Palakkad, Pathanamthitta, Thrissur, Thiruvananthapuram, Wayanad 5 Telecom bill payment services Telecom bill payment services 14 Alappuzha, Ernakulam, Idukki, Kannur, Kasaragod, Kollam, Kottayam, Kozhikode, Malappuram, Palakkad, Pathanamthitta, Thrissur, Thiruvananthapuram, Wayanad 6 Payment of Mobile bills Payment of Wireless bills 7 Motor Vehicle Department Service 8 Collection of various fees for transport vehicles Cess for all vehicles Payment of Mobile bills Payment of Wireless bills Collection of various fees for nontransport vehicles Collection of various fees for transport vehicles Cess for all vehicles 14 Alappuzha, Ernakulam, Idukki, Kannur, Kasaragod, Kollam, Kottayam, Kozhikode, Malappuram, Palakkad, Pathanamthitta, Thrissur, Thiruvananthapuram, Wayanad 14 Alappuzha, Ernakulam, Idukki, Kannur, Kasaragod, Kollam, Kottayam, Kozhikode, Malappuram, Palakkad, Pathanamthitta, Thrissur, Thiruvananthapuram, Wayanad 14 Alappuzha, Ernakulam, Idukki, Kannur, Kasaragod, Kollam, Kottayam, Kozhikode, Malappuram, Palakkad, Pathanamthitta, Thrissur, Thiruvananthapuram, Wayanad 47

50 9. Analysis of services under e-district MMP: States Madhya Pradesh Rank: (1) Punjab Rank: (1) Kerala Rank: (3) Gujarat Rank: (6) Maharashtra Rank: (7) Haryana Rank: (9) Rajasthan Rank (19) Services Certificates Land Revenue 13 Revenue: 3 Revenue Court: 3 4 Revenue Court: 5 0 Revenue Court: 2 0 Revenue:6, Revenue Court:5 Health Utility Services & Payments Licenses & Permits Social Welfare Rural Development Public Distribution System Urban Development Employment Transport Agriculture Department of Labour

51 10. e-district Ranking of the States/UTs August 2015 # State /UTName 1 Andamanand No. of Non Pilot Districts (A) Services launched in Non-Pilot Districts No. of districts(b) Score (C=B/A) Approved (D) No. of e-district services Launched (E) Score (F)=(E/D) DeGSformedinNon- PilotDistricts No.ofdist ricts(g) Score (H=G/A) DPMsDeployedin Non-PilotDistricts Scorefor No.of SI districts Selectio Score (I) n (K) (J=I/A) NicobarIslands AndhraPradesh ArunachalPradesh Assam Bihar Chandigarh Chhattisgarh DadraandNagar Haveli DamanandDiu Delhi Goa Gujarat Haryana HimachalPradesh Total Score (C+F+H Rank 15 JammuandKashmir Jharkhand

52 17 Karnataka Kerala Lakshadweep MadhyaPradesh Maharashtra Manipur Meghalaya Mizoram Nagaland Odisha Puducherry Punjab Rajasthan Sikkim TamilNadu Telangana Tripura UttarPradesh Uttarakhand WestBengal Methodology used to rank the States / UTs The methodology involves evaluation of implementation progress achieved by the State/UT: Number of non-pilot districts in the State/UT where e-district services are launched. Completion of SI Selection for implementing the e-district MMP 50

53 Number of DeGS formed in the State / UT Total number of District Project Manager deployed in the State Number of services launched by the State/UT from the service portfolio that has been approved by the State Apex Committee For generating the score for each State / UT, equal weightages have been assigned to each measurable activity mentioned above. The marks for each activity varies between 0 and 1. The scores of each activity are added to arrive at the overall marks for the State/UT. The States / UTs are then sorted / ranked on the basis of overall marks. Table below provides more details on this. Sl. No Physical activities Min Marks Max Marks Description 1 Launch in Districts 0 1 Number of Non-pilot districts where services are launched / Total Number of Non-pilot Districts in the State / UT 2 SI Selection 0 1 Mark 1 if SI is selected Mark 0.5 if SI is partially selected in case of unbundled approach Mark 0 if SI is not selected 3 DeGS Formation 0 1 Number of DeGS formed in non-pilot districts / Total number of non pilot Districts in the State / UT 4 DPM Hiring 0 1 Number of DPMs deployed in non-pilot districts / Total Number of non-pilot Districts in State / UT 5 Services Launched 0 1 Number of e-district services launched in State / Total Number of Services approved by State Apex Committee 51

54 11. e-district MMP - Summary Status as on 30 th September 2015 Sr. No State / UT DeGS Status (Non-Pilot Districts) SPMU Agency SPMU Contract Signed (Y/ N) Apex Committee Meeting held (Y/N) SI RFP Released (Y / N) Name of SI Selected SI Contract Signed District Manager Hiring Initiated (Non-Pilot Districts) (Y/ N) Launch of edistrict Services (No. of Non-Pilot Districts) Target FY15-16 Achievement FY12-13 FY13-14 FY14-15 FY Andaman & Nicobar 03/03 Y (PWC) Y Y Y SOVTECH Y Y (Advt. Published) Andhra Pradesh 13/13 Y (State s own team) Y Y Y M/s Trimax& other vendors Y Y (13/13) Arunachal Pradesh 16/16 Y (Wipro) Y Y Y M/s Vyam Technologies Ltd. N Y (16/16) Assam* 25/25 Y (Wipro) Y Y Y M/s Medhassu Y Y (25/25) Bihar* 25/34 Y (E&Y) Y Y N N N Chandigarh 01/01 Y (KPMG) Y Y Y NIC + NICSI Y Y (01/01) Chhattisgarh 27/27 Y (PWC) Y Y Y M/s CMC Y Y (25/27) Daman and Diu 01/02 Y (Wipro) Y Y Y M/s HP Y Y (02/02) Dadra and Nagar Haveli 01/01 Y (Wipro) Y Y Y M/s HP Y Y (01/01) Delhi 11/11 Y (Wipro) Y Y Y NIC + NICSI Y Y (11/11) Goa 02/02 Y (E&Y) Y Y N N Y (02/02) Gujarat 33/33 Y (E&Y) Y Y Y NIC + M/s IL&FS Y (Signed with NIC) Y (27/33) Haryana* 20/20 Y (KPMG) Y Y Y esda NA Y (20/20)

55 14 Himachal Pradesh 12/12 Y (Wipro) Y Y Y M/s IL&FS Y Y (12/12) Jammu & Kashmir 22/22 Y (E&Y) Y N N N N Jharkhand* 23/23 Y (PWC) Y Y Y (H/w RFP) NIC - ADA Y Y (18/23) Karnataka 27/30 Y (Wipro) Y Y Y (Application RFP) NIC-ADA N Y (Process Initiated RFP released) Kerala* 12/12 Y (Wipro) Y Y Y NIC + State Agencies Y Y (12/12) Lakshadweep 01/01 Y (KPMG) Y Y Y N Y (Employee of LITSS to work as DPM) Maharashtra* 32/32 Y (PwC) Y Y Y M/s MahaOnline Y Y (32/32) Manipur 09/09 Y (Wipro) Y Y Y M/s Nelito Y Y (09/09) Meghalaya 11/11 Y (PwC) Y Y Y NIC + IL&FS Y Y (04/11) Mizoram* 07/07 Y (Wipro) Y Y Y M/s Interlace Y Y (07/07) Madhya Pradesh* 46/46 Y (E&Y) Y Y Y NIC + State Agencies Y Y (46/46) Nagaland 11/11 Y (E&Y) Y Y Y N Y (11/11) Odisha* 28/28 Y (Wipro) Y Y Y N Y (28/28) Puducherry* 04/04 Y (KPMG) Y Y Y M/s CMS Ltd. Y Y (04/04) Punjab* 20/20 Y (Wipro) Y Y Y M/s HP Y Y (20/20) Rajasthan* 31/31 Y (PwC) Y Y Y M/s Aurion Pro Solution Y Y (Part of the SI RFP) Sikkim 04/04 Y (PwC) Y Y Y (H/w RFP) NIC selected for ADA Y (Signed with NIC) Y (04/04)

56 31 Tamil Nadu* 26/26 Y (PwC) Y Y Y NIC + ELCOT+CMS Y Y (26/26) Telangana 10/10 Y (State s own team) Y Y Y M/s Trimax& other vendors Y Y (10/10) Tripura 08/08 Y (KPMG) Y Y Y NIC selected for ADA; IL&FS for H/w Y (Signed with NIC and IL&FS) Y (8/8) Uttar Pradesh* 69/69 Y (E&Y) Y Y Y NIC + Trimax (SDC, Zone-1 and Zone-II) Y Y (69/69) Uttarakhand* 12/12 Y (KPMG) Y Y Y (H/w RFP) NIC selected for ADA Y (Signed with NIC) Y (12/12) West Bengal* 16/16 Y (PWC) Y Y Y M/s CMC Y Y (16/16) TOTAL 619/ * Pilot States/UTs; 54

57 12. E-District MMP - Services Portfolio and Launch Status as on 23 rd September 2015 S. No. State/UT Name (Click for Service List) No of Districts (a) Status of launch in the Districts Pilot Districts (b) Non-Pilot Districts (C) Yet to be Launched (a-b-c) No. of Services and status of launch Approved (x) Soft Launch (y) Yet to Launch (x-y) Click for State / UT s edistrict Service 1 Andaman & Nicobar Islands Andhra Pradesh / 3 Arunachal Pradesh* Assam gov.in/ edistrict/index.php 5 Bihar* Chandigarh v.in/ 7 Chhattisgarh e.gov.in/ PACE/login.do 8 D&N Haveli

58 12. E-District MMP - Services Portfolio and Launch Status as on 23 rd September 2015 S. No. State/UT Name (Click for Service List) No of Districts (a) Status of launch in the Districts Pilot Districts (b) Non-Pilot Districts (C) Yet to be Launched (a-b-c) No. of Services and status of launch Approved (x) Soft Launch (y) Yet to Launch (x-y) Click for State / UT s edistrict Service 9 Daman & Diu Delhi* ovt.nic.in/ 11 Goa* Gujarat v.in/ 13 Haryana Himachal Pradesh Jammu & Kashmir* Jharkhand jharkhand.gov.in/ 17 Karnataka Kerala a.gov.in/ 56

59 12. E-District MMP - Services Portfolio and Launch Status as on 23 rd September 2015 S. No. State/UT Name (Click for Service List) No of Districts (a) Status of launch in the Districts Pilot Districts (b) Non-Pilot Districts (C) Yet to be Launched (a-b-c) No. of Services and status of launch Approved (x) Soft Launch (y) Yet to Launch (x-y) Click for State / UT s edistrict Service 19 Lakshadweep Maharashtra v.in/ 21 Manipur Click here 22 Meghalaya ov.in/ 23 Mizoram am. gov.in/mizoeda/login 24 Madhya Pradesh v.in/ 25 Nagaland Click here 26 Odisha gov.in/ edistrict/index.php 27 Puducherry

60 12. E-District MMP - Services Portfolio and Launch Status as on 23 rd September 2015 S. No. State/UT Name (Click for Service List) No of Districts (a) Status of launch in the Districts Pilot Districts (b) Non-Pilot Districts (C) Yet to be Launched (a-b-c) No. of Services and status of launch Approved (x) Soft Launch (y) Yet to Launch (x-y) Click for State / UT s edistrict Service 28 Punjab punjabgovt.gov.in /EDA/Landing.aspx 29 Rajasthan Sikkim Tamil Nadu Click here 32 Telangana gov.in/eda_tl/ 33 Tripura a.gov.in/ 34 Uttar Pradesh in/ 35 Uttarakhand West Bengal

61 12. E-District MMP - Services Portfolio and Launch Status as on 23 rd September 2015 S. No. State/UT Name (Click for Service List) No of Districts (a) Status of launch in the Districts Pilot Districts (b) Non-Pilot Districts (C) Yet to be Launched (a-b-c) No. of Services and status of launch Approved (x) Soft Launch (y) Yet to Launch (x-y) Click for State / UT s edistrict Service Total Status is based on information shared by the State/UT 2. *Confirmation on the services and status of their launch is awaited from the State/UT 59

62 13. State wise Total number of e-transactions under e-district (From 01/01/ /10/2015): Sl. No State e-transactions 1 Assam 20,308,654 2 Bihar 25,53,240 3 Chhattisgarh 5,92,339 4 Delhi 26,56,746 5 Haryana 74,36,054 6 Jharkhand 43,76,728 7 Kerala 2,12,11,963 8 Madhya Pradesh 28,342,228 9 Mizoram 71, Odisha 6,81, Punjab 3,02, Tamil Nadu 1,08,76, Uttar Pradesh 3,81,41, Uttarakhand 5,81, West Bengal Category wise e-transactions through e-district (From 01/101/2013 to 15/10/2015): Sl. No Category e-transactions 1 Agriculture & Allied 76,322 2 Certificates 7,79,37,991 3 Commercial Tax Court and Judiciary Education 23,58,789 6 Election 13,076,521 7 Employment 26,178 8 Grievance 75,654 60

63 9 Health Land Revenue 90,02, Licenses and Permits 28,68, Other Services 1,80,65, Passport & Visa Services 3 14 Property Registration &Hous.. 4, Public Distribution System 4,45, RTI Rural Development 23,03, Social Welfare & Pension 934, State Specific Services 2,72, Transport 21, Urban Development including Municipality Services 7,76, Utility Services and Bill Payment 1,14,29,440 61

64 15. Best Practices of e-district MMP 1. e-district, Kerala: Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission Summary of the Project/ Intervention & Objective(s) e-district was conceptualized to provide integrated, seamless, and online delivery of citizen services at the district level through automation of work flow, backend digitization, integration and process redesign. The project targets delivery of high volume citizen services provided by the district administration, at Taluk or Village level, through back-end computerization to enable online availability of these services through Common Service Centres (CSC) and State portal. Kerala State IT Mission completed the rollout of the 23 Revenue certificate services (Income, Caste, Possession, etc.) launched in the 2 pilot districts across the remaining 12 districts in the State during December 2012 to March 2013, in record time as per the deadlines set by the Government of Kerala. Subsequently, during October 2013, the e-district public portal which was integrated with e-payment gateway, Mobile gateway, Aadhar, etc. was also launched in order to enable the citizens to optionally apply for various services online directly through web portal over the Internet, without visiting the Akshaya centres. Along with the e- District public portal, the Government had also launched the online RTI & Public Grievance services along with 500+ Government fee payment services. An additional certificate service was also launched, and currently 24 certificate services are available through e-district. The objectives of the e-district Mission Mode Project as originally conceptualized by the Central Government are to ensure the following: 1. Undertake backend computerization of District and Taluk level offices to ensure electronic delivery of high volume citizen centric services at the district level 2. Efficient delivery of services with improved Service Levels by undertaking extensive Business Process Reengineering of identified services 3. Extensive Capacity Building and training of field level functionaries to ensure smooth migration to electronic 62

65 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission delivery of e district services and phasing out manual delivery of services 4. Delivery of services through Common Service Centres (CSCs) by leveraging the common infrastructure of SWAN, SDC, and SSDG 5. Development of applications to be hosted at the State Data Centres for delivery of services 6. Delivery of all public services at District/ Sub District level in electronic form through State Portals by using the State Service Delivery Gateways 7. Providing easy, anywhere and anytime access to Government Services (both Information & Transactional) to ensure reliability, efficiency, transparency and accountability 8. Reducing number of visits of citizens to a Government office / department for availing the services and thereby eliminating harassment 9. Reducing administrative burden and service fulfilment time & costs for the Government, Citizens & Businesses 10. Reducing direct interaction of citizen with the Government and encourage e - interaction and efficient communication through portal 11. Enhancing perception & image of the Government and its constituent Departments. Name of the Implementing/ Partnering Agencies Kerala State IT Mission (KSITM), Government of Kerala ICT Campus, Vellayambalam Thiruvananthapuram Kerala Period of Implementation December 2012 December 2013 Go live of certificate services in Mar O&M: ongoing Place/Area of Operation Kerala, across all 14 districts Project live in: 1,500+ Revenue Village Offices 74 Taluk Offices 2,400+ Akshaya Centeres. 63

66 Methodology Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission Two key aspects of the e-district scheme are Business Process Reengineering (BPR) and creation of comprehensive databases adherent to e-governance standards for the purposes of ensuring interoperability. The e-district MMP envisaged centralized architecture at the State level with common application software for each of the identified services for all the districts of a particular State, in the expectation that the four pillars of e-infrastructure i.e. SWANs, SDCs, SSDGs and CSCs will be leveraged effectively and no new infrastructure would be created. In line with the vision of NeGP, the Government of Kerala envisaged the implementation of the e-district project for making Government services accessible to the common citizen in their locality through Akshaya outlets or online from their home, and to ensure efficiency, transparency & reliability to citizen services. The Government of Kerala had proposed two districts viz. Kannur and Palakkad to pilot the e-district project in the State. The project commenced in June 2008, with KSITM as the State Designated Agency (SDA) for the implementation, and the State Unit of the National Informatics Centre (NIC) was entrusted with the development of the e-district application software to be hosted in the State Data Centre (SDC). Wipro Limited was appointed as the consultant for conducting the process reengineering and providing project management services during the pilot implementation. The e-district pilot project went live with 23 Revenue certificate services in Kannur on 17 th Dec 2010 and subsequently in Palakkad on 8 th Feb To enable seamless service delivery thorough e- District, the Government also framed and notified the Kerala Information Technology (Electronic Delivery of Services) Rules, 2010 under the Central IT Act, All certificates issued through e-district portal electronically bear the Digital Signature of the concerned issuing officer. To enable the acceptance of digitally signed certificates as authentic Government records, GoK has issued requisite orders (GO No. 24/2010/ITD, Dt ). Following the overwhelming success of the e-district project in the 2 pilot districts, the Government of Kerala rolled out e-district across the entire State during the period Dec to Mar.2013, in accordance with the plan proposed from DeitY, GoI for Statewide rollout of e-district. 64

67 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission In continuation to the services rendered during the pilot phase, NIC was selected on nomination basis as the Application Development Agency (ADA) for the rollout; and Keltron was issued the Work Order for the supply of IT hardware at project locations for the first phase. Around 2,000 laptops/desktops were procured and distributed across the State as gap IT infrastructure for the e- District rollout for 23 Revenue certificate services. Dedicated VPN over Broadband connectivity was established at 1,500+ Revenue Village Offices in Kerala through BSNL and Railtel, while KSWAN connectivity was made use at Taluk level, and Digital Signatures (DSC) were issued through NIC Certifying Authority (NICCA) for the Government officials participating in the project. The IT Department has also deployed 4 State-of-the-art database and application servers in addition to 7 existing servers at the SDC for ensuring scalability and reliability of e-district IT infrastructure. A team of dedicated System and Database Administrators were appointed for ensuring the uptime and maintenance of the e- District IT infrastructure. A District e-governance Society (DeGS) was formed in all the districts in strict adherence to the e-district rollout guidelines laid down by DeitY. KSITM has also placed a team of 5 Handhold Support Engineers each in all the districts on contract basis under the District e-governance Society (DeGS) for providing project support to the District Administration with the rollout activities and post implementation operations. A team of Master trainers were appointed by KSITM at State level for imparting trainings to the HSEs, Government officials and Akshaya CSCs. According to the guidelines framed by DeitY for the State wide rollout, 10 categories of services needs to be implemented under the e-district MMP out of which 5 core categories have been specified as mandatory by DeitY, and additionally 5 optional State specific services were required to be implemented. Accordingly, Government of Kerala has envisaged automation of workflow and internal processes of District Administration under e-district with seamless integration of various services from Revenue, RTI, Public Grievances, Food & Civil Supplies, Transport, Universities, LSGD, Electrical Inspectorate and Utilities. The finalized list of e-district services approved by the Apex Committee, held on 26 th December 2013, for State wide rollout is provided in the following table. 65

68 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission The citizens can apply for e-district services online by accessing the portal Apart from that the citizens can also avail the services by visiting any of the 2,400+ Akshaya CSCs, spread across the length and breadth of all the 14 districts of the State. The citizen needs to undergo a one-time registration for availing any of the e-district services and is provided with a unique e-district id. Once the registration is done either through the e- District public portal or via the Akshaya CSC, the application can be submitted through the system and the same shall be forwarded to the processing/verifying officer. For the public portal, online payment gateway offered by NDML consists of Internet banking, debit card, credit card and IMPS facilities of more than 60 banks. The Aadhaar database is integrated for authentication for the purpose of user creation. Once an application is received through e-district, verification of the application is completed online and same is forwarded to the approving authority. The supporting information attached with the application maybe verified by checking the online databases of ration card, Election, SSLC data and driving license, as these are integrated with e-district portal for real-time data verification. Once verified, the approving authority shall approve/reject the application using their digital signature. Once the application has been approved / rejected, the citizen receives a notification via sms after which a print out of the certificate maybe taken either by logging into the e-district portal using the application no. or by visiting any Akshaya CSC. Various utility bill and University bill payment services are also available through e-district portal which can be accessed either directly or through Akshaya/Friends. In order to ensure that a strict priority is enforced and applications received are processed transparently without any prejudice on the Government officials part a mechanism called First in First out or FIFO has been introduced in e-district Kerala which eliminates the chances of processing of applications on a preferential basis. However, provision has been made in the software to accommodate emergency cases which may be processed after providing sufficient justification in the system. With the advent of the e-district project, each application submitted at Akshaya CSCs or e-district public portal has a 66

69 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission predefined Service level associated which can be tracked through the e-district application using MIS reports, dashboards, etc. by the State Government and district administrations thus ensuring accountability in the service delivery. Moreover the services under e-district have also been notified under the Right to Services Act by the Government of Kerala, which further increases the accountability of the Government officials. Beneficiaries/Target Group Citizens Businesses Status Before Implementation Before the implementation of the initiative, a citizen could avail the service only by visiting the respective office during office hours. The applications were not processed on a First in First out (FIFO) basis and also the citizens had to wait in long queues to avail the services. The citizens had to also go to the office multiple times for obtaining one certificate or making payments and in cases of certificates, Public Grievance redressal, etc. he had to travel to multiple offices multiple times depending upon the nature of the service. For the officials also, there were multiple challenges as they had to manually sign a large number of certificates during the office hours and as the public would be pouring in throughout the day, they had difficulty focusing on other important activities which needed to be cleared on priority. A large amount of time had to be spent on the field verification also. 67

70 Status After Implementati on Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission Cost Reduction Before the implementation of the e-district project, the average cost for one trip to a Government office was calculated to be around Rs. 300/- which includes the travel expenses and the loss of wage for an ordinary citizen, (Government offices in Kerala are functional only from 10.00AM to 5.00PM, Monday to Saturday) thus incurring an average cost of around Rs. 900/- across 3 days to avail a certificate. After the implementation of the e-district project, a common citizen need not travel to Government Offices as a certificate application can be submitted from the nearest Akshaya CSC or e- District public portal directly. The citizen has the flexibility to conveniently do the application submission during non-working hours of Government or even on holidays thus any productivity or wage loss can be effectively avoided. There is a service charge of Rs.10/- collected for delivering e-district services through Akshaya CSCs or the e-district public portal. Additionally, an application service charge of Rs. 2/- is collected at Akshaya CSCs as government share which shall be used for the self-sustenance of the e-district project as prescribed from DeitY. This money collected as service charge is shared with District e-governance Societies (DeGS) for managing e-district operations across the districts. Rs. 5 is also collected as stamp fee which is a statutory requirement for submitting applications, which shall be remitted to the Government treasury. Standard rates for scanning and printing has been fixed at Rs. 2 per page at Akshaya CSCs in case any supporting documents need to be uploaded. No supporting documents need to be scanned for Ration Card, Driving License, SSLC, EPIC as database sharing with e-district application is 68

71 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission Corruption Reduction With the advent of the e-district project, each application submitted at Akshaya CSCs or e-district public portal has a predefined Service Level associated which can be tracked through the e-district application using MIS reports, dashboards, etc. by the State Government and district administrations thus ensuring accountability in the service delivery. Moreover the services under e-district have also been notified under the Right to Services Act by GoK, which further increases the accountability of the Government officials. In order to ensure that a strict priority is enforced and applications received are processed transparently without any prejudice on the Government officials part, a mechanism called First in First out or FIFO has been introduced in e-district which significantly eliminates the chances of processing applications on a preferential basis. As the service delivery is completed through the system which provides facilities to later verify the authenticity and origin of certificates issued, and is a deterrent to processing ineligible/illegal applications through the same as they would amount to evidence in the event there is an enquiry in future. Again, as service delivery is completed through Akshaya CSCs and e-district public portal the citizens do not typically need to interact directly with the Government officials unless physical verification is absolutely required. Service Improveme nt Significant reduction in time investment in availing services: After the implementation of the e-district project across Kerala, a common citizen is not required to travel to the Government office delivering certificate services; as the facilities for online application submission, status tracking and online delivery are now available. Seamless end-to-end online service delivery through Akshaya CSCs or e-district public portal is available, with no visits required in majority of cases or single scheduled visit to Government Offices in case physical verification is required as per process, and digitally signed certificates issued online which can be verified for authenticity from the e-district portal. Once the certificate/output is approved, the citizen shall be notified through SMS and the applicant can obtain the print out from the nearest Akshaya CSC or take the print out directly from the e- District portal, thus eliminating the need to even travel to an Akshaya CSC. An e-district Android Smartphone App has also been made available by the Government of Kerala to track the status of 69

72 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission online applications and also provides the facility to download the certificate on to the phone. With the implementation of the e- District project in Kerala, the average time for application submission has been noted to be 20 minutes and for status tracking/delivery 5 minutes, thus, reducing the average time for the entire service delivery to around half an hour. Difficulties/Challenges & Lessons Learnt The key problems identified during the baseline study for the project implementation were the following: Lack of unified formats: Different districts/offices were using different formats of certificates, wanting different types of supporting documents etc. Retrieval of data was extremely difficult as the officers have to check manual user records There were no facilities to check the genuinity of the certificates issued The citizens have to travel multiple offices, multiple time to avail the services and to check the status No proper service level agreements were in place to deliver the services. District e-governance Societies (DeGS) were formed in all the 14 districts as part of the e-district implementation, and an active district team was built within a short time span to support the implementation activities at district level. Mass recruitment drives were conducted across the State and 5 Handhold Support Engineers (HSE) were deployed in all the districts to support the DeGS in project implementation and operations. Master Trainers were also appointed to impart trainings to department staff and Akshaya CSC operators. Awareness campaigns were also completed at district level through various media including newspapers, TV, radio, social media, etc. Technical staff at State level were appointed for maintaining the e-district IT infrastructure hosted at the State Data Center, and a Helpdesk was also setup to provide phone support to department users, CSCs as well as the public. Even though the Re-Engineered processes during the e-district pilot and state-wide rollout had proposed to bring in considerable benefits to improve the service delivery, there were certain key learnings associated with the implementation of the project. 70

73 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission Implementation of reengineered processes: There were certain challenges with regard to the implementation of reengineered processes preliminarily where legal amendments were difficult to be made in the short term; such as practical difficulty in affixing court fee stamps, manual forwarding of hardcopy application from Akshaya to the Government offices, partially automated workflow in certain cases, requirement for physical verification due to lack of database integration of many departments, etc. Changes to be made in the application software: After the project was rolled out with significant process improvements and reengineering the departmental users through experience had raised numerous change requests to be incorporated in the e-district application software for improving the service delivery. Most of the change requests could be implemented only after detailed deliberations with the department in terms of the suitability of the suggestions, and amendments to EDS rules wherever applicable which was a time consuming and arduous activity. Limited service delivery modes: At the time of implementation, the service delivery points were mostly Akshaya centers and in a few cases the departmental offices. This created bottlenecks in service delivery especially during the peak seasons and the need for a public portal was raised widely. Lack of Service Level monitoring: There were no MIS dashboards or monitoring mechanisms available initially for effective service level monitoring and also there were no auto escalation mechanisms in the e-district application. During the initial stages of the project there were reports that no noticeable difference could be seen between the service levels existing under e-district and manual service levels, without proper monitoring and enforcement by authorities. Cost to Citizens: In many cases, it was understood that the citizens had to bear a significant cost for availing services from Akshaya centers, as service charges and also charges for scanning of various supporting documents, printing, etc. since the database verification facility for most of the departments were not enabled. There was a growing need to revise the service charges. Also, the service charges were the same for all 71

74 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission categories including the reserved categories such as SC/ST and these service charges needed to be relaxed as per prevailing GOs. Non-availability of core infrastructure: Since the e-district project calls for certain key core infrastructure requirements at project locations such as IT hardware, connectivity & digital signatures; the non-availability of any of these adversely affected the delivery of services. Lack of awareness among user communities: During the initial stages, there was a lack of awareness regarding the necessary Government Orders (G.Os) among the various organizations/ officials requesting the certificates, and the same was causing inconvenience to citizens. There was a need to educate various departments and agencies reactively in order to make them accept digitally signed certificates in place of manually signed certificates. Non re-usability of Certificates: Certificates issued from the Village/Taluk Offices are not based on validity but based on purpose, mandating the citizen to request a fresh certificate each and every time as and when required, which needed to be streamlined with requisite amendments. Current Status As on August 2015, 1.5 Crore+ certificates were processed through 1,500+ Village Offices and 2,400+ Akshaya CSCs spread across all 14 districts of the State, of which issuance was completed for more than 90% of applications. Resource Requiremen ts Physical Infrastructure For online service delivery of 24 Revenue certificate services across 14 districts: 2,400+ Akshaya Kendras 1,500+ Revenue Village Offices 74 Taluk Offices 72

75 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission Human Resource For online service delivery of 24 Revenue certificate services across 14 districts: Project Management Unit at State level DeGS at district level 2,400+ Akshaya Kendra operators 3,000+ Revenue Village Officers Akshaya District Coordinators at district level 5 Handhold Support Engineers per district 3 Master Trainers at State level Technical team consisting of System and database administrators Technology/IT The application software for e-district Kerala has been developed and maintained by the NIC State Unit. Free/Open source technologies have been used wherever possible to keep costs in terms of software licenses and subscriptions at a minimum. The application software has been developed in J2EE platform and integrated using Spring Framework, JBOss Application Server, PostGreSQL RDBMS, Hibernate, JasperReports, XForms, etc. The server infrastructure at the SDC runs on Redhat Enterprise Linux (RHEL) and laptops/desktops at project locations run on Ubuntu Linux. As such e-district Kerala may be considered unique in the country itself, wherein open source technologies have been successfully deployed across locations for service delivery. 11 State-of-the-Art Servers including Web, Application and Database servers were deployed at the SDC in Thiruvananthapuram to cater to all the project locations and CSCs. Laptops were proved at a 1:1 ratio in all the project locations. Approximate Cost of Implementati on Presently 2 Mbps High Speed broadband connectivity from BSNL is available at all VOs of 14 districts, while the TOs are connected through KSWAN Following the overwhelming success of the e-district project in the 2 pilot districts, the GoK had made the decision to rollout e-district across the entire State in accordance with the plan proposed from DeitY, GoI for State-wide rollout of e-district. A Detailed Project Report (DPR) in this regard was prepared and submitted to DeitY, 73

76 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission GoI and funds to the tune of 3, Lakhs were approved for the State-wide rollout. Performance Indicators 74 Taluk Offices and 1,500+ Village offices across 14 districts currently covered under the scheme 1.5 Crore+ certificate transactions crossed State-wide, and on average 4 lakh transactions per annum per district Elaborate BPR conducted in 2 pilot districts, and suggestions being incorporated from field on an ongoing basis as the project evolves post State-wide rollout More than 85% Service level achievement and approvals as per MIS records e-district certificate services brought under Right to Service Act, in the State Training imparted to 3,000+ Govt officials across 1,600+ locations and operators of 2,400+ Akshaya CSCs Dedicated Master Trainers appointed at State level and 5 Handhold Support Engineers each deployed at all 14 districts for providing technical support as well as on the project training. 2,400+ Akshaya CSCs providing 24 Certificate services Fee payment services through both Akshaya CSCs and Friends Centres E-District application hosted at the SDC, and all Taluks are connected via KSWAN while Village Offices are connected through High speed broadband SSDG and State portal integration completed with e-district. e-district software application for delivery of certificate, RTI, Public Grievance, Revenue Court Cases, and Fee payment services developed through NIC-State unit, and hosted in SDC after STQC certification. e-district public portal has been made operational and certificate, RTI, Public Grievance and Fee payment services are 74

77 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission available online for citizens to access, in the interim as per the integrated framework for delivery of e-services. The e-district application hosted at the SDC is accessible to the public as well as the Government employees through the Internet, and all transactions maintained on the database with audit trail e-district services can be availed at the citizen's convenience from any of the 2,400+ Akshaya CSCs across the State or directly online through the e-district public portal eliminating the need to be physically present at the office Requirement for physical presence of the applicants as part of online delivery of services are restricted by the issuance of requisite Government orders Visits to the Govt Office for interview purpose, if required for the delivery of the specific service, are usually scheduled and the system provides the facility to send SMSs to do the same. An online and anywhere accessible system provides the Government officials the flexibility to provide services irrespective of location of the applicant, with required information made available online for delivering services Database integration with other departments including PDS, Election, Driving Licence, SSLC, Aadhar, etc. eases the task of verification during service delivery Facility for online verification of issued certificates removes the burden on other departments in checking the authenticity reliably Since laptops are provided to the Government officials with work flexibility, certificates are being issued even from the official's residence and on holidays as well Paperless workflow cuts stationery and filing costs across all the project locations, and saves time in accessing required information from the centralized application hosted at the SDC Citizens and businesses have benefited from the system as certificate services may be availed 75

78 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission The status of the service is communicated to the citizens through SMS, and can also be known directly through the e- District portal. The Government officials can also schedule meetings with the citizens, if required through SMS. Citizen surveys and Impact Assessments have revealed that the general public acknowledge the value of the Government's efforts in rolling out e-district services, and the satisfaction levels with the service delivery was more than 95% as per surveys conducted. Project Champions (Along with Designations) Director, Kerala State IT Mission ICT Campus Vellayambalam Thiruvananthapuram Kerala Contact Person(s) K. Mohammad Y Safirulla IAS; Director, Kerala State IT Mission Girish Gopal, Project Head; e-district Other Information (Awards/Nominations etc.) Reasons for Replication Sources/Reference Links ICT Campus Vellayambalam Thiruvananthapuram Kerala CSI Nihilent Award Shortlisted for Skoch e-governance Awards. The e-district project was initially piloted in 2 districts in Kerala during viz. Palakkad and Kannur, where service delivery was done through Akshaya Kendras. From the pilot experience and feedback received it was seen that the project had realized the objectives of the scheme as originally conceptualized, and the same was understood to add value to the citizens in terms of the convenience and cost benefit brought about both to the Government as well as the citizens. Following the overwhelming success of the e-district project in the 2 pilot districts, the GoK had made the decision to rollout e-district across the entire State in accordance with the plan proposed from DeitY, GoI for Statewide rollout of e-district. A Detailed Project Report (DPR) in this regard was prepared and submitted to DeitY, GoI and requisite funds were approved for the State-wide rollout

79 Statewide Rollout of e-district MMP in Kerala :: Kerala State IT Mission 2. e-district, Madhya Pradesh Summary of the Project/ Intervention & Objective(s) e-district, Madhya Pradesh e-district is an electronic workflow system for the district administration which helps in providing efficient individual department services through Common Service Centers (CSCs) / Lok Seva Kendra (LSK), which acts as the primary front end channel for citizens. It undertakes backend computerization of District and Tehsil level offices to ensure electronic delivery of high volume citizen centric services at the district level. The Mission of e-district project is Strengthening the District administration to deliver government services in a simplified, transparent and convenient manner to the citizens leveraging the Information & Communication Technologies. For achieving its Mission, Government of Madhya Pradesh as one of the Pilot States has implemented e-district in the following 5 Districts namely: 1. Guna 2. Gwalior 3. Indore 4. Sagar 5. Shivpuri Now, implementation of e-district has been rolled out in remaining districts. Objectives of the Project The objectives of the e-district Mission Mode Project are to ensure the following: Undertake backend computerization of District and Tehsil level offices to ensure electronic delivery of high volume citizen centric services at the district level. Efficient delivery of services with improved Service Levels by undertaking extensive Business Process Re-Engineering of identified services. Extensive capacity building and training of field level functionaries to ensure smooth migration to electronic delivery of e district services and phasing out manual delivery of services. Delivery of services through Common Service Centers/Lok Seva Kendra (CSCs /LSKs) by leveraging the common Infrastructure of SWAN, SDC, and SSDG. e-district applications to be hosted at the State Data Center for delivery of services. Delivery of all public services at District/ Sub District level in electronic form through State Portals by using the State Service Delivery Gateways. 77

80 Name of the Implementing/ Partnering Agencies Date of Commencement Place/Area of Operation Methodology Beneficiaries /Targeted Group Status Before Implementation Status After Implementation Difficulties/Challenges & Lessons Learnt Current Status Resource Requirements Cost Reduction Corruption Reduction Service Improvement Physical Infrastructure e-district, Madhya Pradesh Department of Information Technology, Government of Madhya Pradesh, Madhya Pradesh Agency for Promotion of Information Technology (MAP_IT). The pilot project went live in the 5 Pilot districts in June The implementation of the Scheme will be completed in four years commencing from which will include 2 years of O&M phase. Five districts namely Guna, Shivpuri, Indore, Sagar and Gwalior were chosen as pilot districts. Later on e-district implementation was extended to remaining 46 districts. Applications and data under e-district project are to be hosted at the SDC and all field offices are to be connected through the SWAN. Those horizontal offices which are required to be connected for the delivery of services and are not already connected to the SHQ, DHQ or BHQ under the SWAN project are to be provided horizontal connectivity under e-district project. Citizens will access services through the Common Services Centres and no separate physical front ends for delivery of services have been envisaged under the e-district project. The success of the e-district project depends on the volume of transactions for various services and this will directly impact the sustainability and viability of Common Services Centres. To enable this, the State governments need to issue Government Orders authorizing CSCs as service delivery access points for e-district services and fix service charges with clear revenue sharing mechanism between the government, service providers and CSCs. Government employees and citizens Before implementing e-district project, all the transactions were made manually. NA All the transactions will be carried out online leaving no scope for corruption. District e-governance societies are formed in all the 50 districts of Madhya Pradesh NA Active Scenario at each district of Madhya Pradesh: Desktop Laptop Digital Signature Digital Web cam Earphone with MIC Scanners Multi Functional Device (Printer cum copier) Laser printers Other printer UPS (1 KVA) 42 U Rack 9U Rack 78

81 Human Resource Technology/IT Approximate Cost of Implementation Performance Indicators Project Champions (Along with Designations) Contact Person(s) Other Information (Awards/Nominations etc.) Reasons for Replication Sources/Reference Links NA e-district, Madhya Pradesh 12 Port Switch Leased Line Modem (pair) Windows 2008 R2 ASP.Net Framework 4.0 MS SQL Server 2012 MS Sharepoint 2010 MS Lync for Unified Communication Digital Signature Implementation using Java Fund Released: Rs.7,798 Lakh Fund Allocated: Rs. 11,805 Lakh Fund Spent: Rs. 2,457 Lakh 753 offices are horizontally connected to perform e-district services. Department of Information Technology Government of Madhya Pradesh Shri. Sudhir Kochar (Additional CEO, MAP_IT) 147, Zone- I M. P. Nagar, Bhopal (M. P.) Fax : Landline : Mobile : sudhir.kochar@mp.gov.in Gwalior District received CSI Nihilent e-governance Award for the Best e- District Category Awarded by Computer Society of INDIA. The district has selected for one of the best implementation in citizen service delivery system through the project Janmitra Samadhan Kendra. 1. Single window system for service delivery. 2. Online filing of application through CSCs / LSKs. 3. Instantaneous access to information on selected services 4. Instantaneous status tracking of applications 5. Increased transparency of service delivery by increasing citizen satisfaction. 6. Minimizing direct interaction between govt. offices and citizens to one or two. 7. Leverage the core infrastructure of SWAN, SDC, CSC and LSK to deliver high value citizen centric services 8. Delivery of services through CSCs / LSKs by leveraging the common infrastructure of SWAN, SDC, SSDG and existing components of other MMPs. 9. Single point Dashboard view of performance of Service Delivery 10. Undertaking backend computerization of offices to ensure electronic delivery of high volume services at district level Presentation-MP.pdf 2. df

82 3. e-district, Jharkhand E-District for electronic delivery of Citizen centric services in Ranchi Jharkhand agency for promotion of information Technology (JAP-IT) Summary of the Project/ Intervention & Objective(s) e-district is one of the MMPs identified under NeGP, which is aimed at strengthening the District administration to provide Government services by leveraging ICT, to the citizens. The e-district project is an ambitious project undertaken by the Government of Jharkhand under the Jharkhand Agency for Promotion of Information Technology (JAP-IT). Aim: The project aims to make available the G2C (Government to Citizen) easily accessible to citizen through Common Service Centers (CSCs)/Pragya Kendra Centre s which are opened at urban and village level. Vision: To optimally leverage and utilize the three infrastructure pillars, (SDC, SWAN & CSC) to deliver services to the citizen at his doorstep. Objectives of the e District Mission Mode Project: a) Undertake backend computerization of District and Tehsil level offices to ensure electronic delivery of high volume citizen centric services at the district level. b) Efficient delivery of services with improved Service Levels by undertaking extensive Business Process Re-Engineering of identified services. c) Extensive Capacity Building and training of field level functionaries to ensure smooth migration to the electronic delivery of e district services and phasing out manual delivery of services. d) Delivery of services through Common Service Centres (CSCs) by leveraging the common infrastructure of SWAN, SDC, and SSDG. e) Development of applications to be hosted at the State Data Centres for delivery of services. f) Delivery of all public services at District/ Sub District level in electronic form through State Portals by using the State Service Delivery Gateways. g) Providing easy, anywhere and anytime access to Government Services (both Information & Transactional) to ensure reliability, efficiency, transparency and accountability. h) Reducing the number of visits of citizens to a Government office / department for availing the services and thereby eliminating harassment. i) Reducing the administrative burden and service fulfilment time & costs for the Government, Citizens & Businesses 80

83 E-District for electronic delivery of Citizen centric services in Ranchi Jharkhand agency for promotion of information Technology (JAP-IT) j) Reducing direct interaction of citizen with the Government and encourage e - interaction and efficient communication through portal k) Enhancing the perception & image of the Government and its constituent Departments. Name of the Implementing/ Jharkhand Agency for Promotion of Information Technology (JAPIT), Partnering Agencies Department of Information Technology, Govt. of Jharkhand. Date of Commencement Place/Area of Operation All panchayats within Ranchi district (Note: Ranchi as an administrative unit is organized in 303 panchayats and 18 blocks) Methodology Five Online Services have been started in the state. They are 1. Birth Certificate 2. Death Certificate 3. Caste Certificate 4. Income Certificate 5. Local Residential Certificate In order to avail the above mentioned services, the residents of Ranchi district will visit the nearest Pragya Kendras (Common Service Centre). Pragya Kendras works as a one-stop for certificates, cutting numerous trips to Collectorate or block offices. Beneficiaries /Targeted Group Citizens of Ranchi district Status Before Implementation Before introducing the project, the citizen used to undergo numerous visits to Collectorate and Block offices. Cost Reduction Status After Implementation Difficulties/Challenges & Lessons Learnt Corruption Reduction Service Improvem ent A nominal charge of Rs 15 is proposed to be levied by the CSCs for processing each application. Out of this amount of Rs 15/-, Rs 10 would be for the SCA running the CSCs ( UTL in Ranchi) to be split amongst themselves and the VLE running the CSCs. Balance amount of Rs 5/- is towards government offset. Corruption is not involved as everything is carried out electronically Pragya Kendras are established in both city and rural areas 2. Greenfield infrastructure was setup in most areas 1. Acceptability of transformational shift from manual to electronic functioning: Acceptance was brought through various sensitization programs, training, incentives and orders issued 2. Digital signature usage: Regional Centre was opened for better support and functioning 3. Network connectivity because of geographical dynamics: Better connectivity by WIMAX, VSAT connectivity and other technological interventions 4. Workflow updation: Periodical review and support done for updating the role and responsibility configuration of various stakeholders 5. Power problem: Issue resolved through various interventions like provisioning of generators, transformers and adequate arrangements 81

84 E-District for electronic delivery of Citizen centric services in Ranchi Jharkhand agency for promotion of information Technology (JAP-IT) Current Status Active Resource Requirements Physical Infrastructur e Human Resource Technology/I T Approximate Cost of Implementat ion Performance Indicators Desktop, Laptop with wireless internet dongle, Anti-Virus, Desktop Printer, Digital Web cam, Scanners, Network Printers Cum FAX, Laser printers, UPS 650 VA with additional battery backup, 5 KVA Generator set, 9 U Rack, 12 Port Switch and LL Modem (pair) Financial Advisor or his representative DG NIC or his Representative Joint Secretary (e-governance), GoI DG STQC or his Representative Senior Director / Director DIT in charge of SWAN, SDC, CSC SSDG Director (e-district) DIT - Convenor The project utilizes 3 infrastructure pillars namely State Data Centre, State Wide Area Network (SWAN) and Common Service Centres (CSCs) to deliver services to citizen at his/her doorstep. This project was sanctioned by the GOI for an amount of Rs Lakhs. Infrastructure is being developed at the other 4 blocks of the pilot district Ranchi viz. Ratu, Bero, Itki, Nagri to benefit the people, who had to spend months otherwise to get these documents from the block offices and district headquarter. Hardware has been deployed in all the 4 blocks and 303 panchayats and the application is planned to go live with other services very soon. Over 2 Lakh electronically processed and digitally signed certificates were issued. Project Champions (Along with Designations) Contact Person(s) Other Information (Awards/Nominations etc.) Five online services viz. Birth Certificate, Death Certificate, Caste certificate, Income Certificate, Local Residential certificate have been started in this block till date. Other services like Revenue Courts, Electoral services, Consumer court services can be accessed by external links as provided on the home page of the website: jharkhand.gov.in/e-district while rest of the services viz. Pension (Old- Age/Widow/Handicap Pension), RTI and Grievance Redressal, Government dues and recoveries will be introduced in a phased manner. Shri Vinay Kumar Choubey, Deputy Commissioner cum District Magistrate, Ranchi, Jharkhand and Shri N N Sinha, Secretary IT, Government of Jharkhand are the project champions. Shri Vinay Kumar Choubey Deputy Commissioner cum District Magistrate Ranchi Jharkhand vkchoubey@hotmail.com e-district project of Ranchi bagged e-india 2013 award in the usage of ICT in Rural Development category during the e-india Governance Summit at Hyderabad. The e-district project presently, being headed by the Principal 82

85 E-District for electronic delivery of Citizen centric services in Ranchi Jharkhand agency for promotion of information Technology (JAP-IT) Secretary (IT) cum CEO JAP-IT and Ranchi Deputy Commissioner Vinay Kumar Chowbey. Reasons for Replication 1. Real time status update is provided to applicant though mobile services delivery gateway Sources/Reference Links Database Prepared by 2. Easy and local access is facilitated through a wide network of government approved common service centres known as Pragya Kendras 3. A number of ancillary benefits and development has happened due to the project like better provisioning of electricity, network and other support infrastructures 4. Has ensured time bound delivery of services and thus bringing transparency and accountability jsp#.VXgT5s-qqko P. Swathi Project Research Associate CIPS e-district Information System of NIC (e-disnic) Summary of the Project/ Intervention & Objective(s) e-district Information System of NIC (e-disnic) e-disnic Electronic District Information System of National Informatics Centre (NIC), is a web-based district administration portal for all the districts of Magharashtra State. E-DISNIC is developed by Shri. Chandrakant P. Mugali, Technical Director & DIO National Informatics Centre, (Government of India) District Kolhapur. e-disnic comprises of different modules namely Name of the Implementing/ e-disnic Administration, e-revcourt, e-godownmanagement, e-election, e-pension, Six Bundle, e-landacquisition, e- Resettlement, e-jamabandi etc. Of the above e-revcourt, a web-based Revenue Course case management and information system for Additional Collector, Sub- Divisional Magistrate, Tehsildar, and Circle has been implemented in all the tahsils, subdiviiso & districts of Maharshtra State National Informatics Centre, (Government of India) District Kolhapur. 83

86 Partnering Agencies Period of Implementation Since last four years. Place/Area of Operation Methodology All the Districts of Maharashtra e-disnic is an e-governance approach e-disnic is web based District Administration Portal. Security aspects of e-disnic are taken care of by way of Security Audit by CERT-in empanelled auditor at NIC Head Quarter New Delhi. e-disnic is hosted at IDC, NIC New Delhi and has web address In e-disnic, user logs, password change etc. are taken care of. Many User/ System Administration reports are provided for audit purpose Beneficiaries/Target Group District Collector Offices Maharashtra Citizens of Maharashtra Status Before Implementation * Status After Implementation Cost Reduction Corruption Reduction Since the software is developed, hosted & implemented by National Informatics Centre, (Government of India) District Kolhapur. Hence no cost is involved. Yes by way of direct sms of revenue court case judgement to the appelents & respondanets. Service Improvement e-disnic is envisaged to accommodate wide range of software modules needed for Collector Office, Subdivision Office, Tahsil offices and any other office of district. e-disnicbeing web based, users can work from anywhere, with just a computer and Internet. No need to install any client side software. (No need to buy even Windows OS!, works well on freeware Linux OS.) e-disnicis Paperless in nature, as the related data entry can be done & the reports can be seen over Internet. Also the reports can be sent to any one via . In e-disnic, one can enter data/ information and generate reports in Devanagari. 84

87 Difficulties/Challenges & Lessons Learnt Current Status Active In e-disnic, new software modules can be added seamlessly and put to use within short period of development time. e-disnic makes use of the Akrutibandh of branch/ kaksha of the user office to create its users base. Every post/ designation of the Akrutibandh has role to play In e-disnic, creation of new user, assignment of menus & submenus (roles) to the users is handled through separate module called e-disnicadministration. Users are provided with Username & Password. Lastly e-disnic portal is ProRTI - All or part of the e-disnic modules reports can be made available to the public for viewing via the district web site i.e. This will help the district Administration to be more proactive in disclosing information to the public, causing the spread of RTI. SMS Cost is as per NIC rate which comes out to be 4 to 6 paise per sms. Training and Manpower We have trained almost 120 officials from 34 districts of Maharashtra State e-disnic Dashboard Resource Requirements Physical Infrastructure Human Resource Technology/IT Web site is hosted at Natinalal Data Centre, National Informatcs Centre New Delhi Yes we five technical officers looking after this. e-disnic software suit is developed using following FOSS (Free & Open Source Software) Components. Linux Operating System Apache web server PHP, JavaScript, AJAX for software development PostgreSQL database server Unicode Technique, Indic IME & Bhasha India Keyboard for Devnagari Typing OOP s concept. Approximate Cost of Implementation Performance Indicators NIL The Following are the available software modules which are already implemented in e-disnic: e-revcourt- Web based Revenue Court Case Management & Information System for Additional Collector, SDO, Tahsildar & Circle. e-godown Management - Management & Information system related to Demand, Supply, and Distribution of food grains from CWC through TahsilGodowns to Fair Price Shops. e-darkhast MIS for managing the Darkhast cases of Tahsil office. 85

88 Jamabandi - MIS for all types of recoveries at village level. e-disnic Administration dealing with interlinking of different modules to end user and citizens. The following are the software modules which are under implementation: e-web Publication - Interface to provide information from a single portal to Government as well as public. e-election- Management & Information system related to conduct of Poll activities & establish electronic co-ordination between election office & field staff. e-pension Convenient System for timely deposition of pension funds by means of DBT within shortest possible time. e-kdmoversms- Kerosene Distribution Management Over SMS. MIS related to Kerosene Requisition, Route planning and Distribution to Retailer Shops. e-gvasuli -GRAS integrated module for stake holders, to pay taxes without any hindrance. Six Bundle - MIS for pendency at Karkun or AwalKarkun e-land Acquisition MIS for managing the Land Acquisition cases of the district. Resettlement MIS for Details of Project Affected People, Land & Houses. Project Champions (Along with Designations) Contact Person(s) Dewastan MIS for Dewastan Land Details Mining - MIS for approval, and collection of royalty of minor minerals. Shri ChandrakantP.Mugali Scientist-E & DIO Kolhapur, Maharashtra cp.mugali@nic.in & Dr. Amit Saini, IAS District Magistrate & Collector Collectorate Campus Kolhapur District Maharashtra Phone No : Fax No : collector.kolhapur@maharashtra.gov.in Shri ChandrakantP.Mugali Scientist-E DIO Kolhapur, Maharashtra 86

89 Other Information (Awards/Nominations etc.) National Silver Award for e-governance, in the category "Best District level Initiative in Citizen Centric Service Delivery through ICT Maharashtra State e-governance Awards Silver Medal. Reasons for Replication Sources/Reference Links Database Prepared by Demand from district of Maharshtra State for its usage. P Sri Vidya Project Assistant CIPS 16. Mapping e-district services with Common Service Centres 1. Comparative Analysis of transactions recorded under e-district MMP and Common Service Centres (CSCs):(From: to ) Sl # State No. of e-transactions under e- District No. of e-transactions under CSCs 1 Chhattisgarh 4,83,092 78,177 2 Delhi 20,39,332 9,285 3 Haryana 9,82,035 10,321 4 Jharkhand 3,85,117 7,61,024 5 Kerala 23,68,274 32,845 6 Madhya Pradesh 62,96,615 3,11,911 7 Mizoram 26, Punjab 24,657 77,281 9 Tamil Nadu 40,31,516 91,221 87

90 10 Tripura 1,306 3, Uttarakhand 3,77,993 11, Uttar Pradesh 2,34,33,493 15,17, West Bengal 29 29, Andhra Pradesh - 1,34,44,809 Note: The above Comparision is carried out based on the transaction data in Annexure A. b. Transactions per 1000 Population (From: To: ): Sl. No State No. of e- Transactions e-transaction per 1000 Population 1 Andaman and Nicobar 32, Andhra Pradesh 1,02,85,19, Arunachal Pradesh 62, Assam 52,72, Bihar 49,68, Chandigarh 21,29, Chhattisgarh 4,22,88, Dadra and Nagar Haveli 2,12, Daman and Diu 1,74, Delhi 4,77,96, Goa 4,27, Gujarat 44,22,66, Haryana 1,35,75,

91 14 Himachal Pradesh 3,31,72, Jammu and Kashmir 11,47, Jharkhand 60,06, Karnataka 5,96,37, Kerala 49,41,00, Lakshadweep 10,91, Madhya Pradesh 28,13,68, Maharashtra 4,35,78, Manipur 4,13, Meghalaya 51,34, Mizoram 5,71, Nagaland 4,02, Odisha 1,72,93, Puducherry 5,96, Punjab 47,56, Rajasthan 2,91,45, Sikkim 52, Tamil Nadu 19,49,69, Telangana 78,86,00, Tripura 5,84, Uttar Pradesh 36,37,44, Uttarakhand 82,07,

92 36 West Bengal 5,06,06, Total e-transactions 3,97,29,08, References districts-of-india/ n_audit/recent_re ports/union_compliance/2015/it/report_20/chap_4.pdf District_MMP_Approved_11612.pdf District_Mission_Mode_Project_by_Pravin_Chandekar.pdf districts-of-india/ 90

93 31. Annexure - A e-district Transactions Recorded as on 25 th September

94 92

95 Transactions of Services under e-district, Chhattisgarh e-district, Delhi: 93

96 e-district, Haryana: e-district, Jharkhand: e-district, Kerala: 94

97 e-district, Madhya Pradesh: 95

98 e-district, Mizoram e-district, Punjab: 96

99 e-district, Tamil Nadu: e-district, Tripura: e-district, Uttarakhand: 97

100 e-district, Uttar Pradesh: e-district, West Bengal: State wise transactions recorded in Common Service Centres (CSCs): 98

101 CSC, Telangana: 99

102 100

103 CSC, Haryana: 101

104 CSC, Chhattisgarh (As on 23 rd September 2015): Sl. No Service Name No. ofe-transactions 1 Aadhaar ekyc 59,210 2 Admission Fee Payment 1 3 Agriculture Weather Insurance 4 4 Apollo Telemedicine 3 5 Birth Certificate 12,300 6 Cancellation Application 28 7 Caste Certificate OBC 7,213 8 CSC Academy Training Registration 12 9 CSC Bazaar CSC Train Ticket 2, Death Certificate 8, Domicile Certificate DTH Recharge 13, Electricity Bill Payment 1,40, EPIC card Print 1,25, Farmer Registration Food Hawker Registration 1, General Insurance Gomasta License 5, Gurukul Learning 5 21 Income Certificate 4, Insurance Policy Insurance Policy Renewal IRCTC Agent Registration LIC Premium 2, Marriage Certificate 3, Microsoft DLC 7 28 Mobile Recharge 65, NDLM Skills And Registration 17, NIELIT Fee Payment & Registration NIOS Services Pan Card 1, Passport Service PFRDA Public Grievance 6 36 RAP Registration Redbus 3 38 Residence Certificate 8, SBI Life Insurance SC/ST Certificate 2, UID - Eprint 75,572 Total e-transactions 5,63,080 CSC, Jharkhand: 102

105 103

106 CSC, Punjab: CSC, Rajasthan (As on 23 rd September 2015): Sl. No Service Name No. of e-transactions 1 Aadhaar -ekyc 5,518 2 Agriculture Weather Insurance 1 3 Apollo Telemedicine 48 4 Application for Anuprati Scheme 28,953 5 Application for Widow's Daughter Marriage Aid Bus Ticket Booking 12 7 Cast Certificate General 13,836 8 Caste Certificate SBC 13,54,003 9 CSC Academy Training Registration CSC Bazaar CSC Train Ticket 8, DLF Insurance Services 9 13 Domicile Certificate 11,43, DTH Recharge 42, Electricity Bill Payment 59,14, Employer Registration 99, Farmer Registration General Insurance Grant For Diggi/pipeline 14, Grant For Farm Ponds 20,

107 21 Gurukul Learning ICICI Life Insurance Income Certificate 1, Insurance Policy Insurance Policy Renewal IRCTC Agent Registration Issuing license NHM,RKVY Agro Product 50, Jama Bandi Fee 10, LIC Micro insurance Policy LIC Premium 21, Medicinal Plant Cultivation Submission Microsoft DLC Mobile Recharge 8,84, NIELIT Fee Payment & Registration NIOS Services Pan Card 26, Passport Service 1, PFRDA Public Grievance RAP Registration Redbus RPET Admission Fee 91, RPET Pre-Exam Fee 6,39, RTI Application 1, RTI Document 3 46 SBI Life Insurance SSDG Registration 1 48 UID Eprint 53, Water Bill Payment 33,98,

108 Total e-transactions 1,38,30,415 CSC, Delhi: 106

109 CSC, Uttar Pradesh: CSC, Tamil Nadu: 107