Taiwan On-line: The Status of e-government in R.O.C. Sept. 11, Research, Development, and Evaluation Commission The Executive Yuan

Transcription

1 Taiwan On-line: The Status of e-government in R.O.C. Research, Development, and Evaluation Commission The Executive Yuan Sept. 11, 2008

2 Outline 1. Background 2. What has been done 3. What we are doing 4. What we will do 2

3 Perspective of e-readiness in Taiwan Items Internet Population Broadband Population Households Connected Broadband Households Mobile Internet Users Cable TV Penetration Rate 68.51% 63.37% 72.33% 66.41% 9.70% 62.37% Jan 2008 Source: 1. Taiwan Network Information Center 2. Foreseeing Innovative New Digital Services 3. National Communications Commission 3

4 e-government Implementation Mechanism National Info. & Comm. Security Committee The Executive Yuan (The Cabinet) National Info. & Comm. Initiative Committee City and County Governments RDEC Department of Info. Management Strategic/Master Planning Coordination/Promotion Program Review Progress Monitor Other Ministries & Commissions IT Units 4

5 Roadmap for Taiwan e-government Ubiquitous Government (2008 ~2011) Integrated Government (2005 ~2007) On-line Services Development (2001 ~2004) Infrastructure Development and Penetration (1998~ 2000) 5

6 2. What Has Been Done ( Discover My E-government in Taiwan : 5 min. film) 6

7 International Recognition Global e-government surveys by Brown University,U.S.A

8 2. What We Are Doing e-governance Better Transparency Information Integration A Single Portal Better Accountability Performance evaluation Information disclosure Process disclosure Public supervision Better Policy Making Listen to the public Policy disclosure Public participation e-services e-administration e-participation Effective Government e-government 8

9 2.1 Key e-government Programs Government Service Network e-procurement Service e-tax Service Government Certification Authority The e-government Portal ( Official Document Interchange e-motor Vehicle Service e-village Service -- Bridging Digital Divide e-job Service 9

10 2.1 G2C: Online Income Tax Filing In 2008, 54.68% of 4.87 million taxpayers filed individual income tax via the Internet Percentage of Online Tax Filing 60% 50% 40% 30% 20% 10% 60% 50% 40% 30% 20% 10% Percentage of Online Tax Filing 14.46% 14.46% 21.06% 34.59% 21.06% 34.59% 45.31% 54.68% 46.77% 45.31% 54.68% 46.77% 0% 0.00% 0% 0.00% 0.00% 0.00% 0.00% 0.00%

11 2.2 G2B: Government Procurement Online Government agency posted close to 1.9 million tender announcements There are 853,928 cases of online bidding, and more than 2.1 million bidding information download. Save up to NT$1.2 billion per year 11

12 2.3 G2G: Electronic Official Document Exchange More than 70% official documents exchanged electronically Government Certification Exchange Center Authority(GCA) E-Official Document Digital signature/ encryption Internet E-Official Document Verify signature/ Decryption Sending Unit Private key Certificate IC Card IC Card Private key Certificate Receiving Unit 12

13 2.4 Bridging Digital Divide Leinchiang County 67.5% Kinnen County 61.3% Establishing 233 digital opportunity centers in different areas Penghu County 55.4% Changhoa County 56.9% YunlinCounty 53.2% Chiayi County 52.2% Tainan City 67.4% Nartou County 58.5% Taipei City 71.6% Tainan County 58.0% Kaohsiung County 58.2% Taitung County 61.8% Kaohsiung City 66.3% Taoyuan County Hsinchu City 69.6% Taipei County 75.5% 70.9% Hsinchu County Miaoli County 68.0% Yilan County 64.1% 62.1% Taichung City Taichung County 73.3% 66.8% Chiayi City 67.2% Pingtung County 56.0% Hualien County 61.8% Keelung City 71.1% Average:65.6% Oct > 75% 71% ~ 75% 60% ~ 70% 50% ~ 60% 13

14 2.4 Digital Phoenix Program - Bridging Digital Divide for Women - Public-Private-Partnership -Public sector 45% -Private sector 55% - 11 NPOs/schools applied training courses - 10,400 participants - More than 100 rural towns 14

15 2.5 Enhance Transparency Transparency means that adequate information is provided and that it is provided in easily understandable forms and media Information Integration A Single Portal Public pronouncement of laws and regulations Actual disclosure of information Encouraging public participation 15

16 2.6 Public Think-Tank on-line Policy disclosure Policy communication Government Enhanced policy making specialists (Public) Opinion coherence Public participation The general public 16

17 3. What We Will Do Vision Integrative Enhance public values, and establish trusted and connected society Goals Innovative Interactive Instant Individual Provide Multi-Channel Services; Enrich Quality Life-Style Prevail Informative Services; Enhance Social Care Strengthen Citizen Interaction; Broaden e-participation Next Stage e-government: (5) I Government 17

18 3.1 G2A to G2G service G2 G2Association G2 G2Business G2 G2Government Provide Multi-Channel Services; Enrich Quality Life-Style E-GOV G2 G2Customer Strengthen Citizen Interaction; Broaden e-participation Prevail Informative Services; Enhance Social Care G2 G2Foreigner G2 G2Dis-advantaged G2 G2Employee 18

19 General Public Taxes I Government : Passive Proactive Power supply charge Business s e- Helper Internet GSN Gov. Info. Water supply egov Portal charge vehicle registration services Business Corporation registration services Integrated Financial Services SME loan services Citizen s e- Housekeeper Internationally traded services Customer oriented services Internet GSN egov Portal Gov. Info. Remote working Service flow reengineering Innovative services Integrated Mutual/Active Service Personalized Service Civil servant Personnel Management Law and regulations Internet GSN Gazette egov Portal Government s e- Servant 19

20 e-housekeeper Service Next Stage Benchmarking for (5)I Government Step 1: Register and Download Routine Step 2: Activate instant message service (Pop-out screen) Step 3: Click and query/transact 20

21 e-housekeeper for Citizen Service Billing message Billing message Enterprise govt. agency e-housekeeper e-payment service Service platform Online payment Citizens e-helper e-servant Bank Front-end Shared Service Platform Back Office 21

22 e-helper for Business Assistance deliver consolidate e-helper request Service platform query Business units Front-end Shared Service platform Back office 22

23 Service Framework Front-end Shared Service platform Back office Service platform Public servants Gov. employees citizen business Gov. agency Gov. employee foreigner Multi-channel message Social welfare Participation Infrastructure Cross-agency exchange Agency service Local government services Information security 23

24 Thanks for your attention 24